Mitel SMART L CALL CONTROLLER Hardware Installation Manual
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SECTION MITL8350-047-l OO-NA CONTENTS PAGE CONTENTS PAGE SEE OPERATION SEE TABLE 3 SEE TABLE 4a SEE TABLE 4b SEE TABLE 5 TYPICAL CARRIER ACCESS EXAMPLE ROUTES ODD NETWORK .._...__..__. OCC NETWORK ROUTE ACCESS SEE OPERATION SEE PARAMETERS ROUTING SEE LINES ROUTING DATA SEE LINES ROUTING DECISIONS SEE CALL SEARCHING RS-232 CABLE SEE LOGIC LEVELS SEE WIRING CONSIDERATIONS RS-232 INTERFACE CONNECTOR SEE FIGURE 3 RS-232 PIN-OUT SEE RS-232 INTERFACE CONNECTOR RS-232 PORT SEE CALL RECORDS SEE CONNECTIONS SEE DEFINITION OF TERMS SEE SPECIFICATIONS RS-232 PORT SPECIFICATIONS SEE SPECIFICATIONS SEE TABLE 14 SEARCH ACTION SEESEARCHING ., ____ ..__ __...__. __ ._ SEESEARCH TABLES _. __ .._ _.. ._. __ SEARCH EXAMPLES l+ CALLS TO CARRIER (EXAMPLE 1) 1-c CALLS TO CARRIER, 1+800 TO DOD (EXAMPLE 2) 1+ CALLS TO CARRIER, 1+600 TO DDD (EXAMPLE 4) BEGIN DIALING AFTER 1ST DIGIT (EXAMPLE 3) FORCE ROUTE __. ___ .__ .._ ..__ .._ PREFER ROUTE SEE OPERATION SELECT ROUTE TRIGGER CODE ._. _.. __ .._ .._ ___. SEARCH TABLE DESCRIFTION .._ SEARCH TABLE CODING EXAMPLES .._ _.. _____ _. _. __ SEARCH TABLE ENTRIES SEETABLE .._..._....._.__..___.._.. SEARCH TABLE 801 AND 802 SEE ENTERING DATA SEARCH TABLE 803 AND 823 SEE ENTERING DATA SEARCH TABLE 804 AND 824 SEE ENTERING DATA . SEARCH TABLE 807 AND 827 SEE ENTERING DATA SEARCH TABLE 808 AND 828 SEE ENTERING DATA SEARCH TABLE 810 AND 830 SEE ENTERING DATA SEARCH TABLE 811 AND 831 SEE ENTERING DATA SEARCH TABLES CODES ._____. ______ . ..__ .._ DEFAULT SElTlNGS SEE ACKNOWLEDGE TONES SEE ENTERING DATA SEE NON CHECKING SEESEARCHING . . . .._.___.__._ ___.._.. SEETABLE ._........................ 5 5 5 32 31 6 a 23 7 5 63 63 65 14 53.54 17 17 18 18 16 16 17 16 16 14 52 53,54 55 55 55 56 56 56 56 : ‘55.56 52 57 52 22 14 53.54 SEARCH TEMPLATE DEFINITION SEE ENTERING DATA SEARCH-TEMPLATES DATATYPES . ..____...... SEARCHING COMPARISON COMPARISON RESULTS SEARCH TABLES _.__.. _.. _. SEARCHING ACTION SEE DETAILED DESCRIPTION SEARCHING ACTION SEE SEARCHING SECURITY SEE STORE AND FORWARD SECURITY ACCESS CODE SEE SIMPLIFIED OCC PROGRAMMING SELECT ROUTE SEE SEARCH EXAMPLES SEQUENTIAL ACCESS SEE GLOSSARY OF TERMS SERVICE SEE MODELS SIMPLIFIED DIALING SEE SPEED CALL SIMPLIFIED ELECTRICAL DIAGRAM SEE FIGURE C2 SIMPLIFIED OCC PROGRAMMING SEE SIMPLIFIED PROGRAMMING ACTION ON DIALING SEE INSTALLATION SEE SIMPLIFIED OCC PROGRAMMING SIMPLIFIED PROGRAMMING ACTION ON DIALING INITIALIZING THE DIALER SEE INSTALLATION SIMPLIFIED OCC PROGRAMMING SMarT-1 CALL RECORD FORMAT FIELDS SEE TABLE 7 SMarT-1 FORMAT EXAMPLE SEE CALL RECORD FORMAT SEE TABLE 7 SMarT-1 HARDWARE SPECIFICATIONS SEE TABLE 13 SMerT-1 ORDERING INFORMATION SEE ORDERING INFORMATION SMarT-1 SIMPLIFIED ELECTRICAL DIAGRAM SEE APPENDIX C SEE FIGURE C2 SMerT-1 SYSTEM BLOCK DIAGRAM SEE APPENDIX C SEE FIGURE Cl SOFTWARE SEE GLOSSARY OF TERMS SPECIAL FUNCTIONS CODING .._... _._ .._ SEE ENTERING DATA SEE TABLE 12 SPECIFICATIONS ELECTRICAL ELECTRICAL/MECHANICAL HARDWARE .__ .._ __ .____..._ ., MECHANICAL RS-232 PORT SPEED CALL SEE ADDITIONAL SEARCH INFORMATION SEE DEFINITION OF TERMS SPEED CALL ACTIVATION SEE SPEED CALL SPEED CALL AREA SIZE SEE SPEED CALL SPEED CALL ENTRIES CODES ..__ _.__ _,_ .._ ., SEE ENTERING DATA SEE TABLE 10 17 A-4 5 6 c-3 11 10 10 7 10 10 10 11 29 31 26 29 63.64 69 C-l c-3 C-l c-2 A-4 55 56 57 65 65 63 85 65 16 6 6 .- 6 51 51 51 Page D-6
SECTION MITUWO-047-1 OO-NA CONTENTS PAGE CONTENTS PAGE SPEED CALL TRIGGER SEE ADDITIONAL SEARCH INFORMATION 16 SPEED CALLING SEE GLOSSARY OF TERMS A-4 SPEED CALLS KEY .._ .._ ___ ___.........._ 22 ROUTE OVERRIDE __ ._ ___................. 22 SEE OPERATION ._ __ ____.................. 22 SPEED DIALING TROUBLE CORRECTIONS SEE APPENDIX B TROUBLESHOOTING GENERAL _.... __.. _... TROUBLESHOOTING CHART SEE TABLE 17 SEE TROUBLESHOOTING TRUNK SEE GLOSSARY OF TERMS A-5 STATIC SEE GLOSSARY OF TERMS TRUNK ACCESS SEE GLOSSARY OF TERMS A-5 STORAGE DEVICE SEE GENERAL DESCRIPTION TRUNK PROGRAMMING SEE GENERAL DESCRIPTION TRUNK SIDE DIALER CONNECTIONS SEE DEFINITION OF TERMS TRUNK NPES B-2 71 71-74 71 A-5 13 13 PRINTER. _. ..__ ___ __.._ ..__ 24 TERMINAL ._...... __ ._ ___ ___.........__ 24 STORE SEE STORE AND FORWARD 4 STORE AND FORWARD SEE DEFINITION OF TERMS 4 STRING DEFINITION 36 STRING DATA ENTRV SEE GROUND START/LOOP START TRUNKS SEE TABLE 6 TVPE OF LINES SEE TABLE 9 49.50 STRING ENTRV EXAMPLE SEE GENERAL OESCRll=rlON TYPE OF UNIT SEE STRINGS ._ ___...... _.... 46 STRINGS SEE APPENDIX B TYPICAL CARRIER ACCESS EXAMPLE ’ SEE ROUTE SELECTION .,. 4 4 4 39-45 13 B-l 21 DATATYPES _. _...., ..__........... 37 SEE ACKNOWLEDGE TONES 57 SEE ENTERING DATA 48 SEETABLE 9....................................... 50 SEE TABLE 9a __...._ 50 SEETABLE9b . . . . . . . . . . . 50 STRING ENTRY EXAMPLE 46 SWITCHING SVSTEM UNIT SIZE SEE MOUNTING UNPACKING SEE INSTALLATION USERTRANSPARENT SEE GLOSSARY OF TERMS A-5 SYSTEM BLOCK DIAGRAM SEE DEFINITION OF TERMS USOCRJ31X JACK AND CABLE ASSEMBLY SEE FIGURE 4 ....... 7 ....... 7 ....... 4 ....... 9 SEE FIGURE Cl C-4 SYSTEM WIDE DATA PARAMETERS SEE TABLE 6................................----.-- 39 TANDEM MODE SEE GLOSSARY OF TERMS A-5 SEE METHOD 3 .._ _._ 56 SEE PROGRAMMING METHOD 3 33 TELEPHONE LINES VERSATILE PROGRAMMING SEE DEFINITION OF TERMS VOICE FREQUENCY SEE GLOSSARY OF TERMS VOLTAGE REQUIREMENTS SEE POWER .- 5 A-5 7 SEE CONNECTIONS .._ _____ ..__ 7 TEMPLATE WATS SEE TEMPLATE DESCRIPTION 14 TEMPLATE DESCRIPTION SEE CENTREX OPERATION SEE GLOSSARY OF TERMS WIDE AREA TELEPHONE SERVICE (WATS) SEE GLOSSARY OF TERMS WIRING CONSIDERATIONS RS-232 CABLE SEE OPERATION SEE OPERATION 14 TEMPLATE DIGITS SEETABLE 1 _. ____.... __ _.., .._ ..____ .___ ._ _._ __ 15 SEE TEMPLATE DESCRIPTION. 14 TERMINAL 23 A-5 A-5 31 31 SEE CONNECTING A STORAGE DEVICE 24 SEE PROGRAMMING METHOD 1 33 TIE TRUNK SEE GLOSSARY OF TERMS A-5 TIP & RING SEE GLOSSARY OF TERMS A-5 TOLL OFFICE SEE GLOSSARY OF TERMS : A-5 TONES SEE DTMF/ROTARY DIAL 4 TRAFFIC STUDIES 1+ CALLS TO CARRIER SEE EXAMPLE 1 SEE SEARCH EXAMPLES l+ CALLS TO CARRIER, 1+800 TO DDD SEE EXAMPLE 2 SEE SEARCH EXAMPLES l+ CALLS TO CARRIER, l+BOO TO DDD SEE EXAMPLE 3 SEE SEARCH EXAMPLES ...... 17 ...... 17 ...... 17 ...... 17 ....... 16 ....... 16 SEE CALL RECORDING .._. ___............ 5 TRANSFORMER SEE POWER _. _..... _. ___ __.. ____ __________ ._ .._. 6 TRIGGER CODE 411 AND 911 PROGRAMMING SEE METHOD 2 . 34 SEE SEARCH EXAMPLES 16 Page D-7
I MlTtL ENGINEERING PRACTICE SECTION MITL8350-047-102-NA Issue 1, April 1986 SUPPLEMENT TO GENERAL INFORMATION MANUAL COMMON CARRlER ACCESS DIALER AND CALL CONTROLLER WITH POSITIVE ACCOUNT VERIFICATION 0 - Copyright of MITEL DATACOM INC. 1986 TM - Trademark of MITEL DATACOM INC. @ - Registered Trademark of MITEL CORPORATION
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SECTION MITL8350-047-102-NA NOTICE TO U.S. CUSTOMERS The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL DATACOM INC. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL DATACOM INC. or any of its affiliates or subsidiaries. MITEL DATACOM INC. and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. WARNING The SMarT-lTM Common Carrier Access and Call Controller (PAV) generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated’in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference. Page i
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SECTION MITL8350-047-102-NA NOTICE TO CANADIAN CUSTOMERS The information contained in this document is believed to be accurate in all respects but is not warranted by MITEL DATACOM INC. The information is subject to change without notice and should not be construed in any way as a commitment by MITEL DATACOM INC. or any of its affiliates or subsidiaries. MITEL DATACOM INC. and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes. WARNING The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protec- tive, operational, and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissable to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure, for their own protection, that the electrical ground connections to the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as required. The Load Number (LN) assigned to each terminal device denotes the percentage of the total load, to be connected to a telephone loop, that is used by the device to prevent overload- ing. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all of the devices doesn not exceed 100. An alphabetic suffix is also specified in the Load Number and designates the appro- priate ringing type (A or B), if applicable. For example, LN = 20 A designates a Load Number of 20 and an ‘A’ type ringer. Page iii
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SECTION MITL8350-047-102-NA IMPORTANT NOTES Please note that MITEL DATACOM INC. has set up a National Field Service number for technical and installation assistance located in Dallas, Texas. This number is 12141 386-9400 for U.S. customers only (outside of normal -working hours, a telephone answering service has been established for your convenience at this same number). For Canadian customers, please contact your local MITEL Regional Office. The SMarT-lTM Dialer includes an on-board battery back-up system to prevent the loss of customer database. Besides protecting against loss of data during momentary power outages, this battery back-up should also provide sufficient memory retention to allow the Dialer to be programmed by the distributor and then transported to the cus- tomer’s site for installation. This battery back-up, however, is not intended for long storage periods and cannot be guaranteed to support memory for long periods of time. As received from the factory, the Dialer battery is not guaranteed to have a full charge applied to it. In fact, the battery is likely to be only partially charged in view of the time in transit, and distributor storage time. No guarantee of any battery charge status can be made until the Dialer has been powered up for a period of time. A period of 24 hours is necessary to achieve a full charge on the battery. Upon removal from its shipping carton, the Dialer should be powered up for a period of time and then “X INITIALIZED” to load the operating system and default database into memory. Initialization may only be performed with a DTMF telephone set and requires connection to a working telephone line or an acceptable substitute. Never rely on program- ming entered into a Dialer until it has been “X INITIALIZED” (see Page 19, para. 5.04). Note that there is a short tone burst heard in the earpiece of the phone upon initialization. This tone indicates a successful initialize sequence has occurred. Once initialized, the Dialer should seldom ever have to be initialized again. There is a Load Default Data Command that will restore memory to the initialized state once a “X INITIALIZE” has been performed. Once initialized, the Dialer will also respond to input via the RS-232 Input. REASONS FOR ADDITIONAL “?c INITIALIZE” OPERATIONS Dialer has just been removed from storage or shipping carton. No toneburst upon release of the x Key. Maybe the tone was missed - check carefully. The program access codes have been deleted accidentally or the access codes have been changed and forgotten. The Dialer has just been repaired. Long storage times. Loss of data retention. Investigate for reason! Page v