Mitel SMART L CALL CONTROLLER Hardware Installation Manual

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							SECTION MITL8350-047-l OO-NA 
IMPORTANT NOTES 
Please note that MITEL DATACOM INC. has set up a National Field Service number for 
technical and installation assistance located in Dallas, Texas. This number is [214] 386-9400 
for U.S. customers only (outside of normal working hours, a telephone answering service 
has been established for your convenience at this same number). For Canadian customers, 
please contact your local MITEL Regional Office. 
The SMarT-lTM Dialer includes an on-board battery back-up system to prevent the 
loss of customer database. Besides protecting against loss of data during momentary 
power outages, this battery back-up should also provide sufficient memory retention to 
allow the Dialer to be programmed by the distributor and then transported to the cus- 
tomer’s site for installation. This battery back-up, however, is not intended for long storage 
periods and cannot be guaranteed to support memory for long periods of time. 
As received from the factory, the Dialer battery is not guaranteed to have a full 
charge applied to it. In fact, the battery is likely to be only partially charged in view of the 
time in transit, and distributor storage time. No guarantee of any battery charge status can 
be made until the Dialer has been powered up for a period of time. A period of 24 hours is 
necessary to achieve a full charge on the battery. 
Upon removal from its shipping carton, the Dialer should be powere.d up for a period 
of time and then “SC INITIALIZED” to load the operating system 
and default database into 
memory. Initialization may only be performed with a DTMF telephone set and requires 
connection to a working telephone line or an acceptable substitute. Never rely on program- 
ming entered into a Dialer until it has been “X INITIALIZED” (see Page 10, para. 3.05). Note 
that there is a short tone burst heard in the earpiece of the phone upon initialization. This 
tone indicates a successful initialize sequence has occurred. 
Once initialized, the Dialer should seldom ever have to be initialized again. There is a 
“903” Load Default Data Command that will restore memory to the initialized state once a 
“X INITIALIZE” has been performed. Once initialized, the Dialer will also respond to input via 
the RS-232 Input. 
REASONS FOR ADDITIONAL “x INITIALIZE” OPERATIONS 
Dialer has just been removed from storage or shipping carton. 
No toneburst upon release of the x Key. Maybe the tone was missed - check carefully. 
The program access codes have been deleted accidentally or the access codes have been 
changed and forgotten. 
The Dialer has just been repaired. 
Long storage times. 
Loss of data retention. Investigate for reason! 
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							SECTION MITL8350-047-l OO-NA 
COWIMON CARRIER ACCESS DIALER AND CALL CONTROLLER 
CONTENTS PAGE 
1. INTRODUCTION ..................................... 1 
GENERAL .......................................... 1 
OVERVIEW OF THIS MANUAL .......................... 1 
INTENDED AUDIENCE ................................ 1 
2. GENERAL DESCRIPTION ............................... 3 
FEATURES ......................................... 3 
DEFINITION OF TERMS ............................... 3 
Trunk Side Dialer ................................. 3 
Store and Forward ................................ 4 
User Transparent ................................. 4 
Ground Start/Loop Start ........................... 4 
DTMF/Rotary Dial ................................. 4 
Power Failure Conditions ........................... 4 
Area Code/Office Code/Call Searching ................ 5 
Lines ............................................ 5 
Two (2) Models Available ........................... 5 
Adaptive Call Routing .............................. 5 
Call Recording/RS-232 Port ......................... 5 
Versatile Programming ............................. 5 
Power .......................................... 6 
Least Cost Routing ................................ 6 
Speed Call ...................................... 6 
Centrex Compatible ............................... 6 
3.lNSTALLATlON ...................................... 7 
INTRODUCTION ..................................... 7 
UNPACKING ....................................... 7 
MOUNTING ........................................ 7 
CONNECTIONS ..................................... 7 
SIMPLIFIED PROGRAMMING .......................... 10 
Initializing the Dialer ............................. 10 
Action on Dialing ................................ 10 
Simplified OCC Programming ........................ 11 
4.OPERATlON ....................................... 13 
INTRODUCTION .................................... 13 
GENERAL DESCRIPTION ............................. 13 
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CONTENTS PAGE 
DETAILED DESCRIPTION ............................. 
13 
Options ........................................ 13 
Searching ...................................... 
14 
TEMPLATE DESCRIPTION ............................. 14 
OTHER COMPARISONS .............................. 16 
ROUTES .......................................... 16 
SEARCH EXAMPLES ................................. 
17 
ADDITIONAL SEARCH INFORMATION ................... 18 
ROUTE SELECTION ................................. 
19 
SPEED CALLS ..................................... 22 
NOT ON NETWORK (NON) CHECKING ................... 22 
CALL RECORDS .................................... 23 
CENTREX OPERATION ............................... 23 
CALL RECORDING OPERATION ........................ 23 
Connecting a Storage Device ....................... 24 
CALL RECORD FORMAT .............................. 
25 
MITEL Format ................................... 26 
SMarT-lTM Format ............................... 
28 
EXAMPLES ...................................... 30,31 
WIRING CONSIDERATIONS ........................... 31 
5. DETAILED PROGRAMMING ............................ 33 
INTRODUCTION .................................... 33 
PROGRAMMING METHOD 1 (Terminal or Computer) ....... 33 
PROGRAMMING METHOD 2 (DTMF PHONE) .............. 33 
PROGRAMMING METHOD 3 (TANDEM MODE) ............. 33 
PROGRAMMING METHOD 4 (CLONING) .................. 33 
DETAILED PROGRAMMING INSTRUCTIONS ............... 34 
METHOD 1 ........................................ 34 
VT-100 Compatible Terminal ....................... 34 
METHOD 2.. ...................................... 36 
Entering Programming Mode ....................... 37 
ENTERING DATA ................................... 37 
Parameters ..................................... 38 
Strings ........................................ 48 
EXAMPLE 1: ..................................... 48 
EXAMPLE 2: ..................................... 48 
Speed Call Entries ............................... 
51 
Search Tables ................................... 52 
EXAMPLEl: ..................................... 52 CI 
EXAMPLE 2: ..................................... 52 
EXAMPLE 3: ..................................... 52 
Special Functions ................................ 56 
ACKNOWLEDGE TONES .............................. 57 
Parameters ..................................... 57 
Strings ........................................ 57 
Search Tables ................................... 57 
METHOD 3 ........................................ 58 
Tandem Mode.. ................................. 58 
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CONTENTS 
PAGE 
METHOD 4.. ...................................... 
59 
Cloning ........................................ 
59 
Procedure 
...................................... 60 
6. SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 
HARDWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 
RS-232 PORT 
65 
ELECTRICAL/M&tklidd; ’ : : : : : : : : : : : : : : : : : : : : : : : : : : : 65 
7. MAINTENANCE 
67 
GENERAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 
8. ORDERING INFORMATION 
............................ 69 
GENERAL ......................................... 
69 
9. TROUBLESHOOTING 
71 
GENERAL s........:::::::::::::::::::::::::::::::: 71 
APPENDIX A 
....................................... 
A-I 
GLOSSARY OF TERMS 
.............................. A-I 
APPENDIX B ....................................... 
B-I 
FCC INTERCONNECTION REQUIREMENTS 
............... B-I 
General ....................................... 
B-I 
CONNECTION LIMITATIONS 
......................... B-I 
NETWORK CHANGES 
................. ; 
............. B-I 
MAINTENANCE LIMITATIONS 
........................ B-l 
TROUBLE CORRECTIONS 
............................ B-2 
DISCONNECTION 
.................................. B-2 
APPENDIX C ....................................... 
C-I 
DIAGRAMS AND ASCII TABLE 
........................ C-I 
LEGAL DIALER PROGRAMMING INPUT CHARACTERS 
...... C-5 
APPENDIX D 
....................................... 
D-I 
OVERALL INDEX 
.................................. D-I 
FIGURES 
PAGE 
I: SMarT-ITM COMMON CARRIER ACCESS DIALER AND CALL 
CONTROLLER .................................. 
I 
2: CONNECTOR PANEL 
............................... 8 
3: RS232 INTERFACE CONNECTOR (Viewed from outside 
Dialer) ....................................... 
8 
4: USOCRJBlX JACK AND CABLE ASSY. 
................. 9 
CI : SMarT-ITM SYSTEM BLOCK DIAGRAM 
............... C-2 
C2: SMarT-ITM SIMPLIFIED ELECTRICAL DIAGRAM 
........ C-3 
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TABLES 
PAGE 
1: TEMPLATE DIGITS 
............................... 15 
2: ACTION DIGITS 
................................. 15 
3: ACCESS CONTROL SEQUENCE (ACS) CODES 
........... 20 
4a: DETECTOR/TIMEOUT (a) CODES 
.................... 21 
4b: DETECTOR/TIMEOUT (b) CODES 
.................... 21 
5: GENERAL PURPOSE STRINGS 
....................... 22 
6: MITEL CALL RECORD FORMAT FIELDS 
................ 27 
7: SMarT-1 TM CALL RECORD FORMAT FIELDS 
............ 29 
8: PARAMETERS 
................................ 39-47 
9: STRING DATA ENTRY 
.......................... 49-50 
9a: DETECTOR/TIMEOUT (a) CODES 
.................... 50 
9b: DETECTOR/TIMEOUT (b) CODES 
.................... 50 
10: SPEED CALL ENTRIES 
............................ 51 
11: SEARCH TABLE ENTRIES 
....................... 53-54 
12: SPECIAL FUNCTIONS 
............................. 57 
13: SMarT-lTM HARDWARE SPECIFICATIONS 
........... 63-64 
14: RS-232 PORT SPECIFICATIONS 
..................... 65 
15: ELECTRICAL/MECHANICAL SPECIFICATIONS 
........... 65 
16: SMarT-1 TM ORDERING INFORMATION 
................ 69 
17: TROUBLESHOOTING CHART 
.................... 71-74 
Cl:ASCllCODES .................................. 
C-4 
C2: LEGAL DIALER PROGRAMMING CHARACTERS 
......... C-5 .j 
. 
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1. INTRODUCTION 
GENERAL 
1 .Ol 
This document contains all information that relates to the 
SMarT-lTM Common Carrier Access Dialer and Call Controller. 
This particular section (Section 1) is an overview of the contents of the 
document and outlines the intended audience. 
1.02 From this point forward, the SMarT-lTM Common Carrier Access 
Dialer and Call Controller will be referred to in text as the 
‘Dialer’. 
OVERVIEW OF THIS MANUAL 
1.03 The manual consists of nine sections and four appendices. 
Sections one through four provide both general and detailed 
descriptions of the Dialer features and functions while section five 
provides detailed program data entry information. Sections six through 
nine provide engineering information and the appendices provide addi- 
tional information that may be of general use to the reader. 
1.04 For an abbreviated installation and/or programming description, 
refer to the 
INSTALLATION AND ABBREVIATED PROGRAM- 
MING GUIDE, 
P/N 8350-953-001 -NA. 
FIGURE 1: SMarT-lTM COMMON CARRIER ACCESS DIALER AND CALL CONTROLLER 
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							SECTION MlTL8350-047-l OO-NA 
INTENDED AUDIENCE 
1.05 This document is intended for use as a general reference docu- 
ment for the installer and user of the SMarT-lTM and SMarT- 
lATM Common Carrier Access and Call Controller. 
HISTORY 
‘I.06 This is the second issue of the SMarT-lTM Common Carrier 
Access Dialer and Call Controller General Information Manual. It 
replaces all manuals previously issued (Issue 1, March 1985). The 
reason for re-issue was to bring the manual up to the requirements of 
the present software level (GlO R05 and later) of the Dialer. 
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							SECTION MITL8350-047-l OO-NA 
::..: :, 
.__: .‘. 
2. GENERAL DESCRIPTION 
FEATURES 
2.01 
0 
0 
0 
0 
l 
0 
e 
0 
0 
l 
l 
l 
l 
The SMarT-lTM Common Carrier Access Dialer and Call Control- 
ler is a self-contained electronic unit that provides: 
Compliance with FCC Parts 68 and 15 
4 Line capacity for the SMarT-lTM unit 
2 Line capacity for the SMarT-lATM unit 
Call recording output 
Call searching to select features 
Versatile programming either locally, remotely, or limited 
Automatic placement of selected calls through Other Common 
Carrier (OCC) facilities 
Speed calling of up to 100 numbers, accessible by all users, 
unless denied on a trunk basis 
Several convenience features: 
l Useable with Centrex Lines 
0 
Useable behind a PBX 
l Can be configured as a hot line 
Full tenant split that allows completely separate call screening 
patterns for two groups 
Computer (RS-232) Input/Output port for either call recording 
or programming 
Non-volatile memory 
No loss of Memory during Power Failure 
DEFINITION OF TERMS 
2.02 The SMarT-lTM Dialer is a versatile unit, and as such, can ap- 
pear to be complex to the user. It is hoped that, with the 
following explanations, it can be shown that the Dialer is indeed simple 
and versatile and that programming is quite simple. To further this 
concept, a glossary of terms and general information is included in the 
paragraphs below, that will familiarize the user with the terminology 
and ideas presented in this document. 
2.03 For those who are interested in more complex uses of the 
Dialer, refer the last sections of this manual that detail com- 
plete programming instructions and tables of codes. 
_.. 
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