Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							-SECTION 8350-345-014-NA 
ISSUE 1, JUNE 1988 
3. INSTALLATION OF A RECORDING UNIT 
The recording device you use must meet the requirements and be installed as indicated in 
Figure 3.3 . 
Figure 3.3 Connecting a Terminal or Printer 
TERMINAL SPECIFICATIONS 
Parity = None 
= 8 with 1 
Bit 8 Sense = Spat stop bit 
eration = Full D 
RS-232 CONNECTOR 
DIRECTION 
You can not program the Controllers with a terminal unless you are using tandem mode. 
PAGE - 3.5  
						

							ISSUE I, JUNE 1988 SECTION 8350-345014-h’A 
3. INSTALLATION OF A RECORDING UNIT 
3. 1. Flow Control 
While in the programming mode, to turn CDR on,- crater 009X (See-Ttible on page 3.16). 
X-ON/X-OFF flow control from the receiving device connected to the printer cable is not 
supported by the Controller. The Controller Chain may be programmed to temporarily 
suspend output by setting 014T in the-Tail Controller to a 0140. 
PACE - 3.6  
						

							SECTION S350-31%014-NX ISSUE 1. JUNE 1988 
The following is a list of Chaining Commands and Parameters specific to Controllers in a 
Chain: 
013 t 
014 t 
950 
944 II 
Number of this Controller in.Chain (l-9, t = IO;- l=Head; O=not in Chain) 
Total number of Controllers in Chain (programmed in Taii Controller only; 
1-9, t =IO, O=not Tail Controller). 
Enter DTMF Chain Programming mode. 
Select Controller number “n” in Chain to accept DTMF Chain Programming. 
You can enter more than one 944n to seiect more than one Controller at a 
time.7 
945 Select all Controllers in Chain to accept DTMF Chain Programming at the 
same time.7 
946 n 
947 
952 n 
957 
959 Deselect Controller number “n” in Chain from..accepting DTMF Chain Pro- 
gramming. t 
Deselect all Controllers in Chain from accepting DTMF Chain Programming? 
Select Controller number “n” in Chain for data verification, and deseiecr all 
others (multiple 952-n’s may be used in succession without using 957)-t 
Exit Chain verification mode and remain in Chain programming mode. with 
all Controllers selected.? 
Exit DTMF Chain Programming mode, remaining in “normal” program 
mode in the unit you are connected to.7 
4. CHAINING PARAMETERS AND 
COMMANDS 
t To use these commands you must be in Chain programming mode. 
The following commands(normally used in programming mode) do not work in the DTMF 
Chain Programming mode: 
902 
942 903 Normal data verify (use 952 n) 
Initialize Controller to defaults 
942 906 
Clone 
907 
942 908 Normal exit verify (use 957) 
Tandem access of another Controller 
Note: You can use tandem mode on a remote Controller to call into ,a Controller in the 
Chain for programming and/or verification using a terminal. 
Note: The command 980, if entered in DTMF Chain programming mode, sets the time 
and date in all the Controllers even if you have not selected them all. 
PACE - 3.7  
						

							ISSUE 1. JUNE 1988 
SECTION 8350-315Old-N.1 
5. TONES SUPPLIED BY THE 
CONTROLLER 
5. 1. Acknowledge DTlMF Tones 
While programming the Cdntroller inChain-mode you will receive >audible indications as 
to correct, incorrect entries and programming timeouts. In general, after each entry, the 
Controller will respond with a double tone. 
If You Hear E 
A single DTMP $ means the command you have entered has been recognized as le- 
gal(correct), i.e. you entered # 0 1. 
For Example 
Parameters: After the three digit parameter prefix has been dialed, the Controller will 
respond a single short tone. 
Strines: After the three digit string prefix has been dialed, the Controller will respond a 
single short tone. 
Search Tables: After the three digit search table prefix, the Controller will respond a 
short tone. 
You will hear E upon entering commands, 952, 946, and 944. 
If You Hear EE 
If you hear a double tone it means the entry you have made has been accepted. This 
occurs after a parameter has all the digits it needs to make it legal or you entered ## on 
a variable length parameter. For example: 
@ If you enter 942 you will hear 
EE . Then enter 903 and you will hear 
EE . 
e If you enter 957 to exit Chain data verification mode you will still be in Chain pro- 
gramming mode e 
In this case when you enter a valid parameter you will hear a 
P , 
and when valid data is entered for that parameter you will hear 
SE . 
l You will hear EE at the end of a string, or a parameter that needs a single digit, 950, 
947, or after 952 followed by a digit you wish to look at. 
If You Hear $J J J 
Four long DTMF arLLr 
means you have made an incorrect programming entry. 
Note: In the event of an illegal entry, wait for the tones to stop and then try again. 
PAGE - 3.8  
						

							SECTION 8350-345-014-NA ISSUE 1, JUNE 1988 
6. CHAIN PROGRAMMING 
6. 1. Entering Programming 
You must have given each Controller in the Chain an ID and entered the number of 
Controllers in the chain in the Tail Controller. By leaving the DTMF telephone connected 
to a telephone port on any one of the Controllers,,. you-can. program all Controllers simul- 
taneously with the same information. It is not necessary to use DTMP Chain Program- 
ming if a Chaining Cable is connected to a Controller; “normal” DTMF programming 
may still be done for that Controller as before, if desired. If command 950 is entered at a 
Controller during reeular oroeram mode, it (and the rest of the Chain) enters the DTMF 
Chain Programming mode. After the programming access code and the 950 command 
have been entered, programming may be done per normal except for the following: 
0 While in the Chaining mode, the Controller does NOT give the one-minute warning as 
it does in “normal” programming mode; after two minutes of no activity, the Control- 
ler will exit programming. 
0 Only one line, on one Controller, per Chain, may do DTMF Chain Programming at a 
time. Additional access attempts will be refused. 
0 Chaining operations can not be done any faster than 1200 baud. Don’t change 006 
(RS-232 Baud Rate) with the Chaining Cable attached, and make sure that all the 
Controllers are set to the same Baud rate when the Chaining Cable is attached. You 
can not change the baud rate or set the ID of a Controller while it is in a Chain. 
6. 2. Exiting Programming 
To exit programming completely enter 999 or go on-hook. 
Enter 959, to exit Chain programming mode, but remain in normal programming mode 
for the Controller you are connected to. Warning: 
If you are doing a remote access you must enter 999 before hanging up, or you will leave 
the trunk locked up until it times out. 
PAGE - 3.9  
						

							ISSUE 1. JUNE 1988 SECTION 8350-34%014-NA 
7. PROGRAMMING AN INDMDUAL 
CONTROLLER 
To program an individual Controller while using Chaining, (you must make sure you ad- 
dress the correct Controller(s) you wish to program) you can: 
‘_ 
II I. C&nect Q DTMF telephone to a telephone port on any Controller which is in the 
Chain and enter the programming access code followed by 950. This starts Chain 
Programming mode and selects all the Controllers in the Chain for programming. 
I] 2. If you want to program all the Controllers in the Chain with the same informa- 
tion, go to step 4. Otherwise, enter 947 which deselects all Controllers in Chain. 
1 1 3. Enter 944 n which selects a specific Controller where n is the unique ID (1 - 9 
or dc for 10). This command may be repeated to select more than one Controller in 
the Chain for programming. 
I] 4. Enter the individual programming information for the Controller(s). 
1-1 5. To exit programming completely enter 999 or ga on-hook. Enter 959, to exit 
Chain programming mode, but remain in normal programming mode for the Con- 
troller you are connected to. 
PAGE - 3.10  
						

							SECTION 8350-345-014-N. ISSUE 1, JUNE 1988 
8. REMOVING A CONTROLLER FROM -A 
CHAIN 
Should the requirement occur, you can remove a Controiler from a Chain. The example 
in Figure 3.4 shows a four controller Chain for simplicity. However, there can be any 
number of Controllers in the Chain: (up to. IO) :and fanynumber may be removed. Essen- 
tially, the easiest method of removing a Controller is to remove it, put the Tail Controller 
in its place and reprogram to the removed Controller’s ID, then reprogram the last Con- 
troller in the Chain to be the new Tail Controller. The following steps outline this tech- 
nique 
El in greater detail. 
1. Connect a DTMF telephone to a telephone port on the Controller that has been 
selected for removal. Enter the programming access code. 
I 
I 
I 
I 
I 
I 
Note: 
Controller is powered down.  Any CDR records which have not been output by a Controller are lost if that 
_. . _ _  2. 
Enter 0130 (this removes the Controller from the Chain). 
3. Go on-hook. 
4. Connect a DTMF tele hone to the Tail Controller and enter the programming 
access code. 
Enter 0140 deselects this Controller as the Tail, turns off Chaining 
P 
activity, and suspends CDR output if it was enabled). Go on-hook. Power all Con- 
trollers down. 
5. 
6. 
7. 
8. Move the Tail Controller into the position indicated in Figure 3.4 ~ 
Power up all Controllers. 
Connect a DTMF telephone to a telephone port on the old Tail Controller. 
Program 
013T on the old Tail Controller to match its new position in the Chain. 
Go 
on-hook. Connect e DTMF telephone to a telephone port on the new Tail Con- 
troller. 
9. Reprogram 014T on the new Tail Controller with the new total number of Con: 
trollers in the Chain. This turns on Chaining activity, and starts CDR output if it 
was enabled. 
10. To exit programming completely 
enter 999 or go on-hook. Enter 959, to exit 
Chain programming mode, but remain in normal programming mode for the Con- 
troller you are connected to. 
PAGE - 3.11  
						

							ISSIJE 1, JUNE 1988 SECTION 8350-345014-NA 
8, REMOVING A CONTROLLER FROM A 
CHAIN 
Figure 3.4 Removing A Controller From A Chain 
CONTROLLE; TO BE TAKEN OUT 
THIRD CONTROLLER TAIL CONTROLLER 
TAIL CONTROLLER 
IS REPROGRAMMED 
TO BE THE SECOND 
Notes 
Do?z’t attach or detach the Chaining Cable from any of the Controllers unless Register 
014T in the Tail Controller has been set to 0140. You should also turn off the CDR by 
setting Register 
009T to 0090. To suspend CDR (for a short time) you can set 014T to 
0140. 
WARNING: 
If you wish to discontinue, or take down a Chain, DO NOT attempt to use the se- 
quence: # 0 * 950 013 0. The Controller will refuse this command if it is in Chain 
programming mode. 
The command to remove the Controller from the Chain, must be entered separately, for 
each Controller in the Chain. 
PAGE - 3.12  
						

							SECTION 8350-345014-NA ISSUE 1, JUNE 1988 
9. CHAINING DATA VERIFICATION 
There are three ways to verify the data in Controllers in a Chain: 
A. Use a DTMF telephone on the subscriber side of one line of one of the chained 
Controllers and a DTMF digit decoder/collector on the C.O. side of the same line; 
B. Call in to one of the chained Controllers from a remotely-located DTMF telephone 
which has a DT..!,d!glt, decoder/collector, connected .in parallel (remote 
programming); 
C. Use a terminal with another Controller in its Tandem mode to call in to one of the 
chained Controllers. 
Using any of these three methods, go into program mode on one of the chained Con- 
trolllers. 
[ ] 1. Enter the 950 command to enter the Chaining mode. 
]] 2. Enter 952 n, where n is the number of the Controller in the Chain which you 
desire to examine. 
]] 3. Enter the number of the parameter for which you wish to,verify the value. 
The 
value appears on the terminal (tandem mode). or DT’MF digit decoder/collector. 
I] 4. Continue entering parameter numbers until you have all your desired informa- 
tion. You may then verify another Controller by entering 952 n, where n is the 
number of the next Controller to be verified. 
I] 5. To leave the verification mode and remain in the Chaining mode, enter the 
command 957. 
Alternatively, the commands 959 or 999 may be used to exit from Chaining mode 
and from programming mode respectively, with the expected results. 
PAGE - 3.13  
						

							P 
ISSUE 1, JUNE 1988 SECTION 8350-345014-NA 
i 
10. CDR AND CHAINING 
10. 1. Polling Scheme 
In the Chain, the Tail Controller queries the other Controllers for their CDR status. The 
Controller with the most records sends its call records first, through the Chain, to the 
Tail Controller, which passes them out to the printer cable. This process continues until 
each Controller has sent all availablerecords.. 
There is a set of printable and non-printable characters used to perform the polling 
scheme. These characters are also sent to the printer cable. Characters used were chosen 
with care to prevent interface problems with popular printers, SMDA equipment, and 
other call recording devices. A list of characters sent by the Controllers is listed below: 
START OF BUFFER STATUS REPORT 1E RS (note 2) 
END OF BUFFER STATUS REPORT 1C FS (note 2) 
- 
DUMP CDR COMMAND (START OF BINARY DUMP NR.. 7E. - (note 1) - 
ELEMENT OF BINARY DUMP NUMBER 01 
SOH A 
ELEMENT OF BINARY DUMP NUMBER *. 
00 NUL 
-e 
END OF BINARY DUMP NUMBER SEQUENCE 
7E - (note11 -. 
STA.RT OF CDRDUMP  
END 
OF CDR DUMP 04 EOT -D 
DTMF CHAIN PROG. ENTRY CODE INTRODUCTION CHAR 10 DLE -P 
Notes: 
1. This is a printing character, but it does 
not normally appear in a CDR record. 
2. This character is not sent to the printer. 
Example 1 
.A line in Controller 3 in a Chain goes on-hook. 
 [CDR data] CEO 
I f T T A 
ENQUIRY COMMAND TO DUMP 
CDR END-OF-CDR- 
CHARACTERS CDR IN RECORD(S) DUMP 
CONTROLLER 3 CHARACTER 
START-OF-CDR- 
DUMP 
ENQUIRY 
CHARACTER CHARACTER 
As a printout, the output from the above would be: 
. a . 
(previous CDR record)... -w. 
01/27 09:49 00:02:34 1315393121 T3 ROUTED CHN 
The - may be missing from a multiple-CDR output of consecutive records from one 
Controller. 
PAGE - 3.14