Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							SECTION MITL8350-047-l OO-NA 
Trunk Side Dialer 
2.04 The SMarT-1 
fM Dialer is installed on the customer’s premises. 
The unit may be connected between any of the customer’s 
equipment and the Central Office. When the customer’s Trunks/Lines 
are connected to the SMarT-lTM 
Dialer, all of the telephones within 
that system may (if selected) have access to their ‘Other Common 
Carrier’ (OCC)/Reseller’s Network, providing that they have access to 
those Trunks/Lines. 
Store and Forward 
2.05 The SMarT-lTM Dialer can be preprogrammed with the OCC/- 
Reseller’s access telephone number and the customer’s au- 
thorization code. This eliminates the dialing of extra digits by the 
customer. It also provides a securitv factor, since the authorization 
code can be used on a ‘need to know’ basis. This information is 
‘stored’ while programming. When the customer places a long distance 
call, it is dialed as normally done for a Direct Distance Dialing (DDD) 
call. The SMarT-lTM 
Dialer ‘forwards’ not only the long distance num- 
ber desired, but all of the ‘stored’ data to the OCC/Reseller’s system. 
User Transparent 
2.06 This term means that the user is unaware (hears nothing) of the 
‘Store and Forward’ process because the routing is completed 
with no pauses. However, there is an ‘ending tone’ that the caller will 
hear. This tone means that the Dialer has completed its routing 
through the system (Central Office to OCC/Reseller’s Switch). 
Ground Start/Loop Start 
2.07 These are the two types of Trunks/Lines that are available from 
a CO. The SMarT-lTM Dialer will function with either type. 
DTMF/Rotary Dial 
2.08 These are the types of dialing that are available. DTMF uses 
tones to dial while the Rotary system uses pulses. The SMarT- 
lTM Dialer will operate with either type. 
Power Failure Conditions w 
2.09 In the event of a commercial power outage, the SMarT-lTM 
Dialer will assume a “power down cut-through mode”. In this 
state, the Dialer appears to the network as a metallic path from its tip 
and ring inputs to the tip and ring outputs. Even though the telephone 
system may not be operational, the Dialer will not interfere with any 
telephone operations that may be available (i.e., incoming calls). The 
battery back up feature inherent in the Dialer allows the customers 
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							SECTION MlTL8350-047-‘l OO-NA 
stored data to be retained. There is no requirement for reprogramming 
the Dialer once power is restored. 
Area Code/Office Code/Call Searching 
2.10 The SMarT-lTM Dialer can be programmed to ‘look up’ the Area 
Code (NPA) and Office Code (NXX) numbers and perform rout- 
ing decisions (i.e., route through OCWReseller Switch, route DDD, or 
restrict) depending on the OCWReseller’s capabilities and the cus- 
tomer’s requests. 
Lines 
2.11 There are four independent lines in the Dialer. They all share 
the same search tables. Results of the searching will select a 
route (in actuality, a ‘routing method’). The routing data (the four 
alternatives) is shared among the lines. 
Two (2) Models Available 
2.12 The SMarT-lTM Dialer services four independent telephone 
lines, while the SMarT-lATM services two lines. Both are com- 
pact and powerful systems that provide simplified access to the com- 
mon carrier network. The calling side of the connection may be a 
telephone, key system line card, or a PBX trunk card. The called side of 
the connection may be a central office or a PBX line circuit. Operation 
may be completely transparent to the user. 
Adaptive Call Routing 
2.13 All calls are made over predetermined routes, with the required 
authorization codes and account codes being inserted auto- 
matically by the Dialer at the appropriate time. The Adaptive Call 
Routing (ACR) feature allows the SMarT-lTM and SMarT-lATM to auto- 
matically detect, remember and re-route all numbers not available on 
the OCC over the DDD Network. 
Call Recording/R%232 Port 
2.14 The call recording output, via the computer (RS-232) port with 
programmable Baud rate, provides a complete record of num- 
bers dialed and on-hook/off-hook times for all calls dialed on the lines 
served by the system. This information can be used by the Common 
Carrier or user for traffic studies, usage analysis, call costing, etc.. 
Versatile Programming 
2.15 The Dialer requires some programming before use. Four pro- 
gramming options are provided which allow the installer to 
choose the best method for the appropriate situation. Programming 
can be performed locally or remotely using a DTMF or butt-in station, 
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							SECTION MITL8350-047-l OO-NA 
and is protected against unauthorized changes by a log-on access 
code. Programs can also be copied from one Dialer to another by 
simply interconnecting the systems. In addition, programming can be 
performed very quickly via the computer (RS-232) port, from selected 
lap or personal computers, using an available software package. 
Power 
2.16 Power is supplied from a small transformer provided with the 
system. Battery back-up prevents memory loss in the event of 
power failure. 
Least Cost Routing 
2.17 This will allow alternate routing of long distance calls through 
various OCC facilities. Since toll calls placed through OCC net- 
works are typically less expensive than DDD routes, choosing the most 
economical medium (i.e., DDD or whatever OCC) will enable the user to 
capitalize on OCC network rate benefits. 
Speed Call 
2.18 These are preprogrammed telephone numbers which allow the 
users to have the capability of simplified dialing. Up to 100 
numbers can be stored in the Speed Call area and are accessible for all 
users. Speed dial telephone numbers are activated by dialing a three 
digit number. A limited program access code is provided to allow 
subscriber entry of speed dials. 
Centrex Compatible 
2.19 In this mode, the SMarT-I TM Dialer will recognize the ‘outside 
line’ access code (e.g., digit ‘9’) and will route all internal calls 
transparently. In addition, the Dialer can be programmed to recognize 
certain area codes, and direct calls to those areas over an alternate 
route. This also provides Least Cost Routing capability. 
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							SECTION MITL8350-047-l OO-NA 
3. INSTALLATION 
INTRODUCTION 
3.01 
The word ‘Installation’ as used in this section means the elec- 
trical and mechanical connection to the wires of the user and 
the associated Central Office along with simplified steps to place the 
unit into operation. 
UNPACKING 
3.02 The SMarT-lTM Dialer is packaged in a box along with the 
Power Supply and Mounting Bracket. Simply open the box and 
remove the contents while checking for damage. Check the contents 
against the packing list. If any items are missing or appear to be 
defective, notify the vendor for further instructions. 
MOUNTING 
3.03 The SMarT-lTM Dialer is housed in a compact plastic enclosure 
that measures 10.625 inches (26.99cm) X 7.625 inches (19.37cm) 
X 1.375 inches (3.49cm). The unit may be operated in any physical 
orientation, although wall-mount installation by use of the enclosed 
bracket is recommended. Simply mount the bracket to a surface with 
screws, and mount the Dialer housing to the bracket by matching the 
four holes on the rear of the case with the mounting pins of the 
bracket. Press into place. 
CONNECTIONS 
3.04 Seven connections are required for operation. These are made 
to the connectors located along one edge of the housing (refer 
to Figure 2). Make the connections as follows: 
1) Earth Ground 
MUST be connected to the screw mount provided 
on the bottom connector strip. The unit will not function prop- 
erly without this connection. 
2) Power is fed to the Dialer via a three wire cord with jack from 
the accompanying Power Pack. Simply plug the cord of the 
Power Pack into the Dialer power jack. Plug the Power Pack AC 
Cord into a source of 11OV at 60 Hz (normal AC wall outlet). 
3) Telephone signals are connected through four standard RJ31X 
non-shorting jacks. Four cables with appropriate connectors are 
supplied with the Dialer for this purpose. Insert one end of the 
supplied cable into each of the four jacks on the Dialer. The 
other end of this cable is to be connected to the Telco-supplied 
jack. 
4) The last connection, which is optional, is an RS-232 female 
connector configured as “DCE”. Only the TxD (pin 3), the RxD 
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							SECTION MITL8350-047-IOO-NA 
FIGURE 2: CONNECTOR PANEL 
(pin 2), and the GND (pin 1) lines are used by the Dialer. Pins 4 through 
6, 8 and 20 are shorted internally for the convenience of the user. This 
port is used for Programming Methods 1, 3, and 4 and also for Call 
Recording Output. If the latter is desired, simply connect a serial 
printer to this connector with an appropriate cable wired to the pin- 
outs as specified above. 
!JlJ SIGNAL 
I 
FRAME GND 
2 RxD (Signal In) 
3 TxD (Signal Out) 
495 TIED TOGETHER 
6,8,20 TIED TOGETHER 
7 GND 
FIGURE 3: RS232 INTERFACE CONNECTOR (Viewed from outside Dialer) 
Page 8 
‘..’ 
.  
						

							PIN 1 SUB R 
 JACK ON CARD 
INSIDE CASE 
SHORTING BAR r------- /I PIN 8 - SUB RING 
PIN 4 CO R 
-I 
PIN 5 CO T- 
PIN 8 SUB T 
TO RJ31 BOX 
/’ 
/ 
PCB EDGE 
NOTE: BOX TO HAVE SHORTING BARS 
ALSO, PER FCC 
-----1 
4 8 
0 8El 
7 
In 
6 
m 
5 -1 
l m 
4 _ Al 
3 
-l- kl ml 
1 
PLUG, MECH. 
RJ31 JACK  
						

							SECTION MITL8350-047-l OO-NA 
Initializing the Dialer 
3.05 Before using the Dialer for the first time, it must be initialized 
by the procedure listed below. This provides the Dialer with 
simple operating instructions. This data default base can be later 
modified by the customer if required, by the use of one of the methods 
outlined in the Detailed Programming section that appears at the end 
of this manual or by the simplified OCC programming in the following 
paragraph. The simplified programming procedure is: 
l 
1) 
2) 
3) 
4) 
5) 
6) 
3.06 With the RJ31 Cable connected: 
Connect either a DTMF station or DTMF Butt-set unit to the 
subscriber Tip and Ring of Line 1 of the Dialer. For Butt-set 
units, the connections must be made external to the Dialer. If 
the Dialer is opened, the Warranty Seal will be broken, voiding 
the unit warranty. It is suggested that the Butt-set be con- 
nected at the Telco supplied connections. 
With the DTMF station or butt-set off-hook, disconnect power 
from the Dialer. 
While holding the % Key, reconnect the power. 
Continue to hold’ the * Key down for 10 seconds or more. A 
tone should be audible in the earpiece of the handset. 
When the x Key is released, the unit will acknowledge with a 
short tone burst that is audible in the earpiece of the handset. 
Default programming is now loaded and the Dialer is in the 
cut-through mode (no Dialer activity - digits are passed 
straight through the Dialer). 
Go back On-hook. 
The x23 parameter (see page 43) is used to ‘wake up’ the Dialer. 
To ‘wake up’ the Dialer, simply go off-hook. Enter the program 
mode by dialing #OX. After dialing #OX, a beep should be heard in the 
receiver. Then dial 523 (wait for beep). Dial 8 (wait for two (2) beeps), 
then go on hook. The SMarT-1 TM Dialer is now configured as follows: 
0 All Trunks are Loop Start. 
l A single tone (or beep) is used to notify the user that the Dialer 
is functioning. 
0 
There are no Speed Call numbers. 
a 
The Security Access Code is #OX from a DTMF telephone. 
Action on Dialing 
3.07 At this point, there are some default actions that will occur 
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							SECTION MITL8350-047-IOO-MA 
when a number is dialed. The paragraphs that follow describe the 
action that will result when specific digits are dialed. These may be 
changed later when more detailed programming is accomplished. The 
paragraphs are structured by listing the dialed digits in bold at the 
beginning, followed by a description of the action taken by the Dialer. 
3.08 1st Digit 0 and 2nd Digit 1: This indicates that the call is to an 
international destination, and, as such, the length or number of 
digits to be dialed is not known. After the last desired digit is dialed by 
the user, the Dialer will wait for six seconds before assuming that 
dialing has been completed. The Dialer will also assume that dialing is 
completed if a “#” is dialed. 
3.09 1st Digit 0 or 1, 3rd Digit 0 or 1: This indicates to the Dialer 
that the call destination is within North America, and, as such, 
only eleven digits will be dialed. The Dialer assumes that the number is 
complete after the eleventh digit and does not wait for or recognize 
any further digits. 
3.10 1st Digit 0 or 1, 3rd Digit NOT 0 or 1: This indicates to the 
Dialer that the call is a local area long distance call, and, as 
such, only eight digits will be dialed. Once again, the Dialer assumes 
that the number is complete after the eighth digit and does not wait 
,for more digits. 
3.11 1st Digit NOT 0 or 1: This call is a local call and will be 
complete after the seventh dialed digit. The Dialer does not wait 
for more digits. 
3.12 911 and 1411: If these digits are dialed, the Dialer will assume 
that the call is complete after these digits. It will complete the 
call on the DDD Network immediately. 
3.13 All Other: The Dialer will wait for the timeout period of six 
seconds after the last digit is dialed before assuming that the 
number is complete. 
Simplified OCC Programming 
3.14 The programming that follows is a simplified version for imme- 
diate change to the default data base loaded in paragraph 3.05 
above. It ‘allows the Dialer to be programmed for general use with 
most OCWReseller systems. If the Dialer has never been used before, 
the steps outlined under paragraph 3.05 above must be accomplished. 
Then follow the steps listed below: 
1) By using the DTMF station or Butt-set connected to the sub- 
scriber side of any Dialer trunk, go off-hook and dial the Secu- 
rity Access Code, #OX. A short tone will be sent to the earpiece 
of the handset (after the x is dialed) that indicates access to 
programming mode. Programming parameter entries will be 
punctuated with acknowledge tones. 
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							SECTION MITL8350-047-l OO-NA 
2) Dial ‘903’. This string of dialed digits will cause the Dialer to 
load Default data, thus deleting all previous non-default data. 
3) At this point, the default types of Trunk and Dialing are Loop 
Start and DTMF respectively. If other than these types are de- 
sired, select the appropriate dialing string: 
TRUNK/DIALING TYPE STRING 
Loop Start, Rotary Dialing 5000 
Ground Start, Rotary Dialing 5001 
Loop Start, DTMF Dialing 5002 (Default Setting) 
Ground Start, DTMF Dialing 5003 
4) 
5) 
6) 
7) 
8) 
and dial the selected string on the station. This will change the 
trunwdialing data base to the desired type. 
Dial ‘5238’. This will change the operating mode of the Dialer 
from the Cut-through mode to the ‘Wait for digits’ mode. In 
other words, the Dialer will wait until digits are dialed before 
sending these digits to the CO rather than immediately passing 
the digits onto the CO Line. 
Dial ‘601’ followed by the user’s three digit area code and then 
dial ‘##I. This will enter the user’s area code in the data base to 
be used when the OCC is automatically accessed. For example, 
if the user’s area code was 603, the string would be dialed as: 
601603## 
Dial ‘621’ followed by the carrier’s access number and ‘##‘. The 
carrier’s access number is the telephone number that must be 
dialed by the user to access the OCC. For example, if the access 
number is 257-7838, the entry will be: 
6212577838## 
Dial ‘622’ followed by the user’s authorization code for the 
carrier. This authorization code is the special code used by an 
OCC to identify, bill, and allow access to the OCC/Reseller’s 
services. For example, if the carrier authorization code for a 
particular user is 2219876, the string would be dialed as: 
6222219876## 
To end the programming session, simply hang-up or dial ‘999’, 
then hang-up (on-hook). 
Note: This completes the Simplified OCC Programming. For a more 
detailed description of the programming, refer to the appro- < 
priate sections at the rear of this document. 
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							SECTION MITL8350-047-l OO-NA 
4. OPERATION 
INTRODUCTION 
4.01 
The descriptions below outline the typical operation of the 
SMarT-lTM Dialer. They do not include all possible operations or 
features that can be selected by programming. 
GENERAL DESCRIPTION 
4.02 The SMarT-lTR” Dialer controls the dialed access on four trunks 
simultaneously. The activities on the line are controlled by the 
information that the installer has entered during programming (see 
Section 5, page 33). Each of the trunks may be programmed to operate 
differently, or they may be programmed to be identical in operation. 
4.03 Each trunk of the Dialer is connected in series with the Tip and 
Ring leads of a standard loop start or ground start, DTMF or 
rotary telephone line (refer to Figure 4 on Page 9). This line can be 
connected between: 
0 A telephone and a central office, or 
0 
A key system line card and a central office, or 
l A PBX trunk card and a central office, or 
0 
A telephone and a PBX line card. 
4.04 In any mode except cut-through, the Dialer monitors the line 
for activity. When the user lifts the handset, the Dialer notes the 
beginning of an outgoing call. The detailed operation of the Dialer, at 
this point, depends on the information programmed into the Dialer by 
the installer. The following paragraphs describe how this programming 
is used. 
DETAILED DESCRIPTION 
Options 
4.05 There are several programmable options that may be used to 
originate a call. These include ‘hot line’ (dial and cut-through 
automatically on Off-hook), ‘OCC hot line’, normal operation, or imme- 
diate reconnect to the line. In all cases except the latter, the Dialer will 
‘split the line’ (subscriber pair electrically separated from the Central 
Office (CO) pair) by use of a relay. 
4.06 Along with the above options, there are two possible Dial Tone 
options. These are: a) The Dialer will pass the CO generated 
Dial Tone back to the subscriber so that the normal CO tones are 
heard, or b) An internally generated Dial Tone is passed back to the 
subscriber. The internal Dial tone is a single tone that may be used in 
cases where the Central Office generates non-precise Dial tone. 
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