Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							ISSUE 1. JUNE 1988 
SECTION 8350-345012-NA 
SMART-l 
SMART-l CALL CONTROLLER 
MANUAL1 
HARDWARE INSTALLATION 
@ Copyright 1988 MITEL INC. All rights reserved. 
@ Registered Trademark of MITEL Corporation 
PRINTED 
IN CANADA  
						

							SECTION 8350-345012-NA 
MITEL FIELD SERVICE 
ISSUE 1, JUNE 1988 
MLTEL INC. has set up a National Field Service number for technical and installation 
assistance (214) 241-4555 during normal working hours, for U.S. customers. Outside 
normal working hours a telephone answering service has been established. 
For Canadian customers contact the Canadian Regional Office (613) 592-0200 or the 
National Field Service Number. 
NOTICE TO CUSTOMERS 
The information contained in this document is bheved to be accurate in all respects but is not warranted by MITEL INC. 
The htformation is subject to change without notice and should not be construed in any way as a commitment 
by MITEL 
INC. or any 
of its affiliates and subsidiaries. MITEL INC. and its affihates and subsidiaries assume no responstbility for 
any errors or 
omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such 
changes. 
WARNING 
The Call Controller generates, uses and can radiate radio frequency energy and, if not installed.and used in accordance with 
the instructions manual. may cause interference to radio communications. It has been tested and found to comply with the 
limits 
for a Class A computing device pursuant to Subpart J of Part IS of FCC Rules, which are designed to provide reason- 
able protection against such interference when operated in a commercial environment. Operation of this equipment in a 
residential area is likely to cause interference, in which case the user, at his own expense, will be required to 
take whatever 
measures may be required to correct the interference. 
NOTICE TO CANADIAN CUSTOMERS 
Warning 
The Canadian Department of Communications label identifies certified equipment. This certification means that the equip- 
ment meets certain telecommunications network protective, operation$. and safety requirements. The department does not 
guarantee the equipment will operate to the user’s satisfaction. 
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local tele- 
communications company. The equipment must also be installed using acceptable method OC connection. In some cases, 
the company’s inside wiring associated with a single line individual service may be extended by means of a certified connec- 
tor assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not 
prevent degradation of service in some situations. 
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. 
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications 
company cause to request the user to disconnect the equipment. 
Users should ensure, for their own protection, that the electrical ground protections to the power utility, telephone lines, and 
internal metallic water pipe system; if present, are connected together. 
Caution 
Users 
should not attempt to make such connections themselves, but should contact the appropriate electric inspection author- 
ity, or electrician, as required. 
The Load Number (LN) assigned to each terminal device denotes the percentage of the total load, to be connected to a 
telephone loo?, that is used by the device to prevent overloading. The termination on a loop may consist of any combination 
of devices SubJect only to the requirement that the total of Load Numbers of all the devices subject does not exceed 100. An 
alphabetic suffii is also specified in the Load Number and designates the appropriate ringing type (A or B), if applicable. 
For example, LN = 20 A designates a load number 
of 20 and an ‘A’ type ringer. 
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PAGE 1.1  
						

							ISSUE 1, JUNE 1988 SECTION 8350-345-012-NA 
HEADING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~ PAGE 
1. INTRODUCTION .......................................................... 1.3 
1. 1. General .................................................. . ............... 
1.3 
1. 2. Programming Devices ....................................................... 1.4 
l.3.PositiveAccountCodeVerification ............................................ 1.5 
1. 4. Chaining ................................................................. 1.6 
2. BASIC HARDWARE INSTALLATION ... . .................................... 1.7 
2. 1. DESCRIPTION 
............................................................ 1.7 
2. 1. I. Mechanical Description ................................................... 1.7 
2. 1. 2. Electrical Description 
..................................................... 1.7 
2. 2. General Mounting .......... . .............................................. 1.8 
2. 3. Wall Mounting Bracket 
..................................................... 1.9 
2. 4. Ground 
.................................................................. 1.9 
2. 5. Telephone Connections ..................................................... 1.10 
2. 6.InstallatiosaOfARecordingUnitQrProgrammingTerminal ....................... 1.12 
2. 7. Powering Up 
.......................................... . ........... ._ ................ 1.13 
2. 8. Power Failure 
............................................................. 1.13 
2. 9. Ground Start Installation Testing 
.............................................. 1.14 
3. INITIALIZATION .,...............,....................... . . . . . . . . . . . . . . . . . 1.15 
3. 1. Initialization From A DTMF Telephone 
........................................ 1.15 
3. 2. Effects Of Initialization 
..................................................... 1.16 
3.3. WakingUptheController.. ..... mP,. 
........................................ 1.16 
APPENDIX 1 ................................................................ 
1.17 
HARDWARE SPECIFICATIONS 
................................................. 1.17 
ORDERING INFORMATION 0.00.00.**90a*00.0..a............... 
..D...*.*OODD. 1.19 
PAVCall Controller ............................................................ 
1.19 
PAV Chaining Call Controller ...................................................... 1.19 
Other Components .............................................................. 
1.19 
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . . ..*.......... 
1.20 
FCC INTERCONNECTION REQUIREMENTS 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
. . . . . . 
1.21 
PAGE 1.2 
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							SECTION 8350-345012-NA 
ISSUE 1, JUNE 1988 
1, INTROlXJCTION 
_ 
1. 1. General 
The SMART- 1 Telephone Controller is a simple, compact and versatile telephone con- 
troller providing: 
Versatile Programming 
Four, or two line, or one line capacity 
Automatic Route Selection (ARS) 
Speed Call capacity of either 100, or 1000 
Handles Loop Start Or Ground Start Telephone Lines 
Off-Hook Redial 
Remote Maintenance And Programming 
Compatible With Rotary Or DTMP Telephones and Telephone Offices 
Battery Back-up Of Customer’s Memory 
Separate Program Access Code To Allow Customer Speed Call Update/Maintenance 
Progress Tones Available For Call And Route Progress 
Programmable For Account Code Change On Route Change 
Compliance with FCC Parts 68 and 15 
Separate program entry to allow customer update and maintenance of PAV lists 
Progress tones programmable on a route by route basis 
Useable with Centrex Lines 
Useable behind a PBX/PABX 
Hot Line operation 
It can be installed and programmed easily from either a DTMP device, or a terminal, and 
is typically installed as a serial device between: 
l A Central Office 
(C. 0.) trunk and the user’s telephone equipment, 
SUBSCRIBER 
SIDE 
l The user’s telephone equipment (PBX/key system) and the C.O. trunk, 
n 
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PAGE 1.3  
						

							ISSUE 1, JUNE 1988 
SECTION 8350-34%012-NA 
1 0 
l The user’s telephone and 
SUBSCRIBER 
SIDE 
INTRODUCTION 
the user’s PBXkey system. 
The Controller provides easy access (regular dialing patterns) to the local telephone office 
and to Other Common Carriers (OCCs). The purpose of the Controller is to set up a call 
similar to the normal dialed call. The Controller can then add the access number and 
authorizatiow code as required for call completion. You can program the Controller to 
access a number based on regular dialing patterns, or use speed call for rapid access. You 
can also program the unit to route or restrict calls based on digits dialed by the user. 
Regardless of the dialing patterns you program, a user does not hear any unusual dialing 
patterns and is informed of the progress by a tone at the end of routing (unless you 
program the Controller to act otherwise). 
The product, on .default, is in a cut through state and can be changed by one parameter 
(x23T). 
. 
In addition, the Controller, allows you to tailor its telephone line parameters for both the 
subscriber’s telephone equipment and the Central Office (C.O.) such as loop or ground 
start, and Dual Tone Multi Frequency (DTMF), or rotary dial. This allows you to meet 
most situations or user requirements. 
1. 
2, Programming Devices 
The Controller can be programmed from either: 
a DTMF telephone 
or a terminal. 
. . . 
PAGE 1.4 
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							SECTION 8350-345012-NA ISSUE 1, JUNE 1988 
1. INTRODUCTION 
1. 3. Positive Account Code Verification 
The Controller can be programmed to require an Account Code before allowing a call. 
These Account Codes can be assigned to each individual person using the telephone lines 
connected to the Controller. These Account Codes can vary according to the route used as 
selected by the Controller. In addition, the Account Codes will appear on any Call Detail 
Records (CDR) output by the Controller through its RS-232 port. These records are valu- 
able when determining billing information, call cost analysis or traffic patterns. 
If you wish to assign Account Codes that can be verified to persons using the the tele- 
phone lines connected’to the Contrcller, you will want to configure the unit as a Control- 
ler with Positive Account Code Verification (PAV). For call screening/toll control pur- 
poses this will limit 
you to one set of tables (Primary). The Alternate tables are used for 
ike Verifiable Account Codes. _. 
Should you not require Positive Account Code Verification you should configure the 
as a Controller without PAV. 
. 
For more information on the PAV Controller see POSlTMZ ACCOUNT CODE 
‘I-IONS in MANUAL 2. 
unit 
OP- 
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PAGE 1.5  
						

							ISSUE 1, JUNE 1988 
SECTION 835&I-345-012-NA 
1. INTRODU~ON’ 
1. 4. Chaining 
This feature allows multiple Controllers to be “chained” through their M-232 
cabling supplied with each unit This feature provides two distinct functions: port via 
1. The units which are chained together via their IS-232 ports (cabhng supplied) may 
be addressed remotely or %ocally with DTMF instruments which can access any port om a 
Controller in a chain. From that access point, any combination of units within the set 
may be programmed with DTMF signals. A recommended method of access might be 
either a DTMF instrument itself, or a “Tandem” (see MANUAL 4) access from a remote 
location. 
2. With the addition of an outionai cable, a printing device may be connected to the 
chain. This allows the collection of call records from all units in the chain, to be output 
to one printing device without the need for a data concentrator or multiplexer. 
The call 
details records of the units within the chained set will be output one at a time at the 
printing .device. Programming from this device through the gwtional printer chaining cable 
is not supported. For further information see MANUAL 3. ‘. 
QmTONAL Rs-532 
CABLE FOR PRIMTER 
OR RRCORD6NG 
JACX 
PLUG 
2 
PAGE 1.6 
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							SECTION 
2 l 
8350-34%OlZ-NA ISSUE 1, JUNE 1988 
BASIC HARDWARE INSTALLATION 
2. 1. DESCRIPTION 
2. 1. 1. Mechanical Description 
The Controller (Figure 1.1 ) consists of a plastic case, enclosed circuitry and an outboard 
power supply. .*-. . . 
2. 1. 2. Electrical Description 
Controller electrical characteristics are provided in Figure 1.1 . 
POWER SUPPLY 
DIMENSIONS: 1.38 x 7.63 x 10.6 inches CONNECTIONS: Standard RJ3 1X 
With one FemaleRS-232 
MOUNTING: Flush or Right Angle Wall and Connector for 
Mount, Table Top 
Note: The above illustration and the rest of this manual shows the Controller as a four 
line unit. Your unit may be: one, two or four lines. In the programming and installatjon 
you should disregard programming for lines that you do not have. 
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PAGE 1.7  
						

							ISSUE 1, JUNE 1988 SECTION 8350~34501%NA 
2, BASIC lE!IMtDWARE INSTAlYLA~ON 
2. 2. General Mounting 
Since you are reading this part of the Installation Section, it is assumed that you have 
unpacked the Controller. At this point, you are ready to proceed with the installation. 
Before proceeding ensure you have: 
. 
oA place to mount the Controller right side up (Figure 1.2 ), on a suitable backboard 
(Figure 1.3 ). 
o A screwdriver and wrench or pliers for the mounting hardware. 
@ Access to power, a ground, and telephone lines for the Controller (connected to RI31 
blocks). 
You must provide a single phase power receptacle with the following recommendations: 
@ 103.5 - 126.5 VAC, 60 Hz fused and capable of delivering 350 mA per unit installed. 
QJ The power receptacle should be wired and fused independently from all other recepta- 
cles that are not controller related. 
A warning tag should be attached to circuit breaker type fuses to prevent unauthorized 
manual operations. 
@ The power receptacle should not be controlled by a switch. 
@ The live and neutral conductors at the receptacle should be 
respective connections. 
@ The power receptacle must be a 3-wire type, with the ground 
ground of the electrical system. wired to their proper 
. 
wire connected. to the. 
@ The receptacle location should be selected to prevent accidental removal of the power 
cord. 
@ The receptacle should be easily accessible for the removal of the plug for mainte- 
nance. 
Syfficient space around the units, especially the. cable side, should be left for cabling. 
This 1s very important if you intend to use chaining. You should also mark all cables as 
to 
their identity as this will ease troubleshooting problems.. 
Plgure I.2 Mounting Position 
THIS WAY 
NOT THT,C WAY 
PAGE 1.8 
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							SECTION 8350-345-012-NA ISSUE 1, JUNE 1988 
2. BASIC HARDWARE INSTALLATION 
For information on installing chaining see MANUAL 3. 
The Controller can be mounted in one of two ways as shown in Figure 1.3 using the 
mounting. bracket shown in Figure 1.4 . 
Figure 1.3 
Mounting 
WALL MOUNT BRACKET 
RIGHT ANGLE OPTION 
(PN 8350-017) R WALL MOUNTEDUNIT 
STANDARD FLUSH MOUNT 
2. 3. Wall Mounting Bracket 
Either mounting bracket has two wood screws and two holes in it to facilitate mounting. 
You should ensure that you have a solid surface such as l/2 inches (1.27 cm) plywood of 
sufficient size to mount the unit. 
Figure 1.4 
Mounting Brackets 
FLUSH MOUNT BRACKET 
RIGHT ANGLE BRACKET 
MOUNTING PLUGS 
MOUNTING 
SCREWS FOR 
BRACKET 
2. 4. Ground 
You must provide a good proven ground and wire as shown in Figure 1.5 . You should 
also ensure that all equipment (recording devices, printers, etc.) are grounded at the same 
point. 
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PAGE 1.9