Mitel SMART L CALL CONTROLLER Hardware Installation Manual
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SECTION MITL8350-048-100-NA SECURITY ACCESS CONTROLLER (SAC) GENERAL INFORMATION CONTENTS 1. INTRODUCTION ..................................... 1 DOCUMENT OBJECTIVES .............................. 1 DOCUMENT OVERVIEW ................................ 1 INTENDED AUDIENCE ................................. 2 DOCUMENT HISTORY ................................. 2 READER COMMENTS ................................. 2 DOCUMENT CONVENTIONS ............................. 2 2. GENERAL DESCRIPTION ............................... 3 FEATURES AND CAPABILITIES ........................... 3 CONTROLLER DESCRIPTION ............................ 3 Network Compatibility .............................. 5 System Power .................................... 5 Lines/Models ..................................... 5 Area Code/Office Code/Call Searching ................... 6 Adaptive Call Routing .............................. 6 Least Cost Routing ................................ 6 Call Recording/RS-232 Port ........................... 6 VERSATILE PROGRAMMING ............................. 6 Description ...................................... 6 Initialization ...................................... 6 Programming ..................................... 7 3. SPECIFICATIONS .................................... 9 HARDWARE ........................................ 9 RS-232PORT ...................................... 11 ELECTRICAL/MECHANICAL ............................ 11 4. UNPACKING, INSTALLATION AND ORDERING INFORMATION . 13 SHIPPING AND RECEIVING ............................ 13 Unpacking ...................................... 13 Repacking ...................................... 13 INSTALLATION REQUIREMENTS ......................... 13 POWER REQUIREMENTS .............................. 16 MOUNTING 16 CONNECTIONS’::::::::::::::::::::::::::::::::::::: 16 RS-232 Port Configuration .......................... 20 RJ31XKA31A USOC Jack and Cable .................. 20 ORDERING INFORMATION ............................. 21 Page vii
SECTION MITL8350-048-l OO-NA CONTENTS PAGE 5. 6. 7. OPERATING DESCRIPTION ............................ 23 SECURITY ........................................ 23 OPERATIONAL SEQUENCES ............................ 23 DETAILED OPERATING DESCRIPTION ..................... 25 I::. .::1 With Modems . ................................... 25 Other Operational Procedures ....................... 28 J INITIALIZATION .................................... 29 INTRODUCTION .................................... 29 PROCEDURE ....................................... 30 PROGRAMMING ................................... : 33 INTRODUCTION .................................... 33 PROGRAMMING FOR CALLBACK OPERATION ............... 34 Procedural Steps ................................. 35 TESTING THE CONTROLLER INSTALLATION ................ 37 Modem Setup ................................... 37 Theory of the Test ................................ 37 Actual Testing ................................... 38 PROGRAMMING FOR USER-ENTERED CALLBACK NUMBER OPERATION ..................................... 39 Program Verification .............................. 41 DTMF CUT-THROUGH ACCESS ......................... 42 DETAILED PROGRAMMING DESCRIPTIONS ................. 42 System Parameters ............................... 43 Trunk Related Parameters .......................... 49 Non-Controller Pertinent Parameters .................. 55 PASSWORD PROGRAMMING ........................... 59 Password Programming Examples .................... 62 Example 1 ...................................... 62 Example 2 ...................................... 62 Example 3 ...................................... 62 AUTOMATIC CALLBACK (SPEED CALL) PROGRAMMING ....... 63 SEARCH TABLE PROGRAMMING ........................ 64 Action Digit Definitions ............................ 64 Programming Examples ............................ 66 Search Table Defaults ............................. 66 PROGRAMMING ROUTING PARAMETERS .................. 67 6r5 Access Route, Access Control Sequences ........... 67 Programming Examples ............................ 69 CALL DETAIL RECORD (CDR) PROGRAMMING ............... 71 CDR Description ................................. 71 Call Detail Record Format .......................... 71 Examples ....................................... 72 MITEL Format .................................... 73 CONTROLLER MEMORY CAPACITY ...................... 75 Memory Space Estimating Method 76 .................... Page viii
SECTION MITL8359-948-l OO-NA CONTENTS PAGE 8. 9. TECHNICAL CIRCUIT INTRODUCTION . . . MAINTENANCE AND MAINTENANCE . . . . TROUBLESHOOTING APPENDIX A . . . . . . . DESCRIPTION ..................... 81 ................................. 81 TROUBLESHOOTING ................ 83 ................................. 83 ................................. 83 ................................ A-l FCC INTERCONNECTION REQUIREMENTS ................. A-l CONNECTION LIMITATIONS ....................... ; ... A-l NETWORK CHANGES A-l MAINTENANCE LlMlTATlbJs : : : : : : : : : : : : : : : : : : : : : : : : : : A-l TROUBLE CORRECTIONS ............................. A-2 DISCONNECTION .................................. A-2 APPENDIX B ....................................... B-l GLOSSARY OFTERMS .............................. B-l APPENDIX C ....................................... C-l ADDITIONAL INFORMATION .......................... C-l APPENDIX D ....................................... D-l OVERALL TOPICAL INDEX ............................ D-l FIGURES PAGE 2-1, SMarT-1 Security Access Controller .................. 4 4-1, Equipment Unpacking and Repacking ................ 14 4-2, Multi-Unit Packing and Repacking ................... 15 4-3, Controller I/O Connections ........................ 17 4-4, Typical Controller installation Configuration ........... 17 4-5, Typical Connection Configuration ................... 18 4-6, RS-232 Interface Connector ....................... 18 4-7, USOC RJ31X/CA3lA Jack and Cable Assy. ............ 19 7-1, Terminal Display of Data Entry Check ................ 37 7-2, Typical Callback Operation, SAC and Modem Timing ..... 40 7-3, Terminal Display, User-Entered Callback Number ....... 42 7-4, Password Format ............................... 60 7-5, Incoming Call Detail Record Examples ................ 72 7-6, Outgoing Call Detail Record Examples ................ 73 7-7, Calculation Sht. 1 ............................... 79 7-8, Calculation Sht. 2 ............................... 79 7-9, Calculation Sht. 3 ............................... 80 C-l, SMarT-1 System Block Diagram ................... C-2 C-2, SMarT-1 Simplified Electrical Diagram .............. C-3 Page ix
SECTION MITL8350-048-l OO-NA TABLES PAGE 3-1, 3-2, 3-3, 4-1, 7-1, 7-2, 7-3, 7-4, 7-5, 7-6, 7-7, 7-8, 7-9, SMarT-1 Hardware Specifications .................. 9,lO RS-232 Port Specifications ........................ 11 Electrical/Mechanical Specifications ................. 11 SMarT-1 Ordering Information ..................... 21 Initialization/Default Programming Parameters ........ 33,34 System Special Parameters ........................ 44 System Wide Operational Parameters .............. 47,48 Trunk Related Parameters ...................... 50-52 Non-Controller Pertinent Parameters .............. 55-57 Password Table Descriptions ...................... 6 1 Password Action Digits (a) ........................ 61 Time-Of-Day Codes (t) ........................... 61 Network Override Codes ........................ 63,64 7-10, Search Table Descriptions ........................ 65 7-11, Action Digit Descriptions ...................... 65,66 7-12, 6r5 Parameter Codes ......................... 67,68 7-13, Dialtone Detector Codes ......................... 68 7-14, ‘a’ Codes .................................... 69 7-l 5, ‘b’ Codes .................................... 69 7-16, Additional Route Parameters ...................... 70 7-17, MITEL Call Record Format Fields ................... 74 C-1,ASCll Codes .................................. C-4 C-2, Legal Controller Programming Input Characters ....... C-5 C-3, Default Parameter Summary ................ C-6 to C-8 Page x
SECTION MiTL8350-048-l OO-NA 1. INTRODUCTION DOCUMENT OBJECTIVES 1 .Ol This document contains all information that relates to the SMarT-1’” Security Access Controller. The title of the Section is the ‘SMarT- 1 tm SECURITY ACCESS CONTROLLER (SAC), General In- formation’ and can be referred to as ‘SECTION MITL8350-04%IOO-NA’ or by its title. This part of the Section is an overview of the contents of the document and outlines the intended audience. 1.02 From this point forward and for ease of understanding, the SMarT-I’” Security Access Controller (SAC) will be referred to . in text as the ‘Controller’ or as the ‘SAC’. DOCUMENT OVERVIEW 1.03 The document contains important notices to customers at the front on pages i through v. The first is for U.S. customers. The second is for Canadian customers, while the third is general in nature. It is advisable to read the applicable notices prior to reading this manual or operating the Controller. If a particular notice does not apply, it may be removed from the manual. 1.04 Following the notices is a general Table of Contents. This Table lists all of the major parts of the manual, along with sub- headings in the order that they appear. The manual is divided into 9 parts, with four appendices. The last Appendix is an overall index in alphanumeric order. 1.05 The first part is a general introduction and overview of the manual. The second is a description of the features and capa- bilities of the SAC followed by a general unit description. The third lists all specifications of the unit. 1.06 The fourth part describes in detail, all procedures for receiving, shipping, unpacking, installation and connection of the Control- ler. This is followed by a detailed operating description. The sixth part outlines unit initialization, while the seventh describes detailed pro- gramming. The eighth includes a technical circuit description, while the ninth lists maintenance and troubleshooting procedures. 1.07 The four appendices provide supplementary information that may be of some use to the user/programmer. The first appendix describes FCC interconnection requirements and should be read by all installers. The second and third appendices contain a glossary of terms and additional information, respectively. 1.08 The last Appendix is an overall topical index listed in alphanu- meric order. This index lists a topic and the page where the topic is discussed. It is included to provide an easy reference guide in locating specific information. Page 1
SECTION MITL8350-048-l OO-NA INTENDED AUDIENCE 1.09 This document is intended for use as a general information manual for the installer and user of the SMarT-1’” Security Access Controller (SAC). It is also intended to be a technical descrip- tion of the SAC for programmers and other interested parties. The document does not attempt to teach programming concepts. It is assumed that the user has some programming experience. DOCUMENT HISTORY 1.10 This is the second formal issue of the ‘SMarT-1’” Security Access Controller (SAC), General Information’. Subsequent is- sues will be provided as information is changed or upgraded. These subsequent issues will replace any previous issue. READER COMMENTS 1.11 If the user has any comments or corrections pertaining to this document, please forward a reply in writing to MITEL Docu- mentation Control in Ogdensburg, N.Y. quoting document number ‘SECTION MlTL8350-048-00 1 -NA’. DOCUMENT CONVENTIONS 1.12 Throughout this manual, the following conventions will be used: SYMBOL MEANING * . . . I[ II A horizontal ellipsis means that the preceding item may be repeated one or more times. A vertical ellipsis means that not all of the statements in a figure or an example are shown; their content is not important to the example. Double square brackets in statement and format de- scriptions enclose items that are optional. E 1 Braces enclose lists from which the user must choose one item. Each item is separated from the other by a comma ‘,‘. The less than and greater than signs, used in statement -. and format descriptions, usually enclose a special key to be pressed, such as a carriage return key. > The greater than sign, when appearing alone, indicates the terminal prompt as shown on the terminal display. Terminal lines use two conventions. If the characters are printed in capitalized characters (upper case), the words are typed as listed. If they are printed in small characters (lower case), they require that some char- acter(s) be entered in their place. Page 2
SECTION MlTL835Cb048-l OO-NA 2. GENERAL DESCRIPTION FEATURES AND CAPABILITIES The SMarT-1’” Security features and capabilities: Access Controller has the following Compliance with FCC Parts 68 and 15 4-, 2-, or l-Line capacity A Stand Alone Device Interfaces with Modems that are compatible with the Public Switched Network Intercepts incoming calls without presenting a Modem Answer Tone Verifiable password length protection ranging from 2 to 15 digits in Callback feature allows password to be associated to a specific dial back telephone number Bypass of Callback feature (if required) Manual entry of Callback number available through Class of Service A maximum of 1000 Passwords/Callback numbers Two sets of 4 carriers can be utilized to automatically process outgoing calls Compatible with both Loop Start and Ground Start lines Compatible with DTMF and Rotary Dial Central Offices RS-232 Serial Data Port for administrative and maintenance purposes Monitors activity on all lines to provide Call Detail Records (if required) Non-Volatile Memory Optional Progress Tones Automatic disconnect on invalid codes Time of day restriction Optional use of Other Common Carriers (OCCs) for Callback CONTROLLER DESCRIPTION 2.02 The SMarT-1’” Security Access Controller (SAC) is a powerful and compact system that provides advanced callback security to most existing Modems without replacement of equipment. Through the use of password protection, the SAC provides the ability to secure Page 3
SECTION MITL8350-048-IOO-NA Figure 2-1, SMarT-1 tm Security Access Controller Page 4
SECTION MITL8350-048-l OO-NA a data system and to allow access only to authorized personnel. 2.03 The Controller (see Figure 2-l) prevents unauthorized access to a data base that is typically gained through “hackers” utilizing dial-up telephone circuits and randomly searching for authorization codes. The SAC security features include the disconnection of invalid access attempts and callback technology to protect the integrity of a network. 2.04 The Controller is typically installed on the telephone line be- tween the telephone company interface jack and the Modem of the user’s system. This installation enables the SAC to prevent con- nection to the called Modem until it has a chance to verify the validity of the caller. Network Compatibility 2.05 Telephone Trunks or Lines available to the user from the Cen- tral Office can be one of two types. These types are either Ground Start or Loop Start. The Controller can be programmed to function with either type. 2.06 The available dialing types are typically DTMF or Rotary Dial. DTMF uses tones to dial while the Rotary system uses pulses. The Controller can be programmed to function with either type on dial out. However, DTMF dialing is required for incoming calls. System Power 2.07 Power is supplied from a small transformer that is provided with the system. In the event of a commercial power outage, the SMarT-I’“’ Security Access Controller will assume a “power down cut-through mode”. In this state, the Controller appears to the network as a metallic path from its tip and ring inputs to its tip and ring outputs. In essence, the Controller in this mode will appear to not be present and allows all calls to pass. 2.08 Battery back up prevents memory loss in the event of a power failure. This feature, inherent in the Controller, allows the cus- tomer’s stored data to be retained. There is no requirement for re- programming the Controller once power is restored. Lines/Models 2.09 There are up to four independent lines in the Controller de- pending on the model used (4-, 2-, or l-line units). These lines all share the same search tables. Results of searching through a table will select a route (in actuality, a ‘routing method’). The routing data (the four alternatives) is shared among the lines, thus providing pow- erful systems that gain simplified access to either a Modem or the common carrier network. Page 5
SECTION MITL835C!-048-l OO-NA Area Code/Office Code/Call Searching 2.10 The SMarT-I’” SAC can be programmed to ‘look up’ the Area Code (NPA) and Office Code (NXX) numbers and perform rout- ing decisions (i.e., route through OCWReseller Switch, or route through DDD) depending on the OCWReseller’s capabilities and the customer’s requests. Adaptive Call Routing 2.11 All calls are made over predetermined routes, with the required authorization codes being inserted automatically by the Con- troller at the appropriate time. The Adaptive Call Routing (ACR) feature allows the Controller to automatically detect, remember and re-route all numbers not available on the OCC over to the DDD Network. Least Cost Routing 2.12 Least Cost Routing allows the alternate routing of long distance calls through various OCC facilities. Since toll calls placed through OCC networks are typically less expensive than DDD routes, choosing the most economical medium (i.e., DDD or whatever OCC) will enable the user to capitalize on OCC network rate benefits. Call Recording/RS-232 Port 2.13 Call recording output is accomplished via the RS-232 (computer) port with a programmable Baud rate. This‘ output provides a complete record of numbers dialed and the on- hook/off-hook times for all calls on the lines served by the system. This information can be utilized by the user for traffic studies, usage analysis, call costing, etc.. VERSATILE PROGRAMMING Description 2.14 The SMarT-1’” Security Access Controller (SAC), as delivered from the factory, will require some programming before actual use. In addition, the Controller may not have been initialized and may not have sufficient charge on the internal NI-CAD battery backup to ensure memory retention. This lack of charge may be due to storage ~ and transit times from the factory to the user. 2.15 To ensure that the unit is ready for operation, it should first be powered up for a period of time, then initialized followed by any additional programming that may be required. The paragraphs that follow briefly describe this initialization procedure. For the complete and detailed initialization description, refer to Part 6, page 29. Initialization 2.16 The SAC is initialized via the RS-232 port by use of a suitable Page 6