Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							SECTION MITL835t.b047-l OO-NA 
TABLE 17 CON’T: TROUBLESHOOTING CHART 
PROBLEM 
Alternate search tables not being ac- 
cessed. PROBABLE CAUSE 
Unit has been defaulted with a 903 com- 
mand. 
Alternate search tables not selected in 
parameter x22. 
Improper programming of alternate 
search tables (821 through 835). 
Alternate access, authorization, area 
code, etc., not programmed. 
Correctly programmed OCC number is 
going out over DDD. May be normal if NON detection is en- 
abled (see 6R5); the destination may 
have been automatically placed in the 
temporary search tables for the pre- 
programmed length of time. 
Three long spaced beeps on off-hook. Memory checksum error has occurred. 
Check all Dialer functions as soon as 
possible to ensure their integrity. If all 
functions are in tact, a power-down, 
then power-up may clear the problem. A 
recurrence of this symptom is a sign of 
Dialer memory problems. 
An illegal entry has been made and was 
not accepted by the Dialer. Re-enter the 
preceding data. 
Dialer always cut through. Power supply module not plugged in. 
Power cord not fully seated in Dialer 
connector. 
Line cords disconnected. 
Power supply module defective. 
Parameter x23 set to 9. 
Internal failure, return for repair. 
Page 74  
						

							SECTION MITL8350-047-l OO-NA 
APPENDIX A 
GLOSSARY OF TERMS 
Al.01 The following pages include a Glossary of Common Terminol- 
ogy that might be encountered in this manual. It is presented in 
the tabular format of ‘term’ followed by definition. It does not include 
all possible terms that may be encountered, but tries to include those 
that may not be common knowledge to the reader. 
GLOSSARY OF TERMS 
TERM 
ACCESS NUMBER DEFINITION 
The telephone number used to access the Other Common 
Carrier (OCC). 
AREA CODE 
(NW 
ASCII 
A three digit code used to designate the geographical num- 
bering plan area used in nationwide dialing. 
The American Standard Code for Information Interchange. It 
is an eight bit alphanumeric transmission code. The first 
seven bits represent one of 128 standard ASCII characters. 
The eighth bit is a parity bit for error checking. 
AUTHORIZATION NUMBER 
BAUD Other Common Carrier (OCC) required authorization number. 
A term used to define the data transfer rate between a 
computer and a printer, data cassette, floppy disk drive, etc.. 
It is the reciprocal of the length in seconds of the shortest 
element of the digital code used in transmission. 
BUFFER An area in the computer’s memory (RAM) that is used for 
temporary storage of data. 
CALL RECORDING The process of sending dialing information to an external 
printer (via the RS-232 Computer Port). 
CALL SEARCHING The process of comparing dialed digits (one by one) to data 
stored in the search tables. The result of the comparison 
usually results in some action being taken by the Dialer. 
Page A-l  
						

							SECTlON MITL8350-047-l OO-NA 
TERM 
CENTRAL OFFICE 
(CO) 
DEFINITION 
A telephone switching system used to interconnect sub- 
scribers together. It is usually located at a point that is cen- 
tral to the subscribers. 
CENTRAL PROCESSING 
UNIT The circuitry in a computer that controls the computer’s op- 
eration by interpreting and manipulating the information 
stored in the computer’s memory (RAM or ROM). 
CENTREX Service providing direct inward and outward dialing for PABX 
extensions. The PABX is assigned a distinct Central Office 
code, and made part of the numbering plan. A main listed 
number will give access to the PABX operator. 
CUT THROUGH MODE All digits passed directly through the Dialer (no Dialer activ- 
ity). 
DATA TRANSMISSION 
RATE See BAUD. 
DDD Direct Distance Dialing that allows long distance calls to be 
dialed direct, rather than going through an operator. 
DOT MATRIX 
PRINTER A printer whose printer head forms its characters by the use 
of numerous metal pins that punch out the image required 
on paper. Another method would use jets of ink to form the 
image. Any method that uses a matrix of dots to form a 
character on paper. 
DTMF DIALING A system of dialing that uses tones to transmit the dialed 
number to the Central Office. 
END OFFICE A local central office arranged for terminating subscriber 
lines and provided with trunks for establishing connections 
to and from other central offices and toll offices. 
EXTENDED AREA Telephone service that allows subscribers in one area to call 
SERVICE (EAS) subscribers in another area without a toll charge. 
Page A-2  
						

							SECTION MITL8350-047-l QO-NA 
TERM 
FOREIGN EXCHANGE 
(FW 
DEFINITION 
A classification of subscriber service that indicates service 
from any other central office other than the central office 
that would normally serve a subscriber. For example, a tele- 
phone in N.Y. has a Washington number assigned to it. 
GROUND START A method of signaling to the Central Office. This signaling 
requires that a ground be applied to the RING side of the 
Line to indicate an Off-hook condition. 
HERTZ (Hz) 
INTERCONNECT A term adapted as a unit of frequency preferred for world 
wide standardization and replacing “cycles per second”. 1000 
Hz = 1000 cycles per second. 
Companies other than the main telephone companies that 
supply telecommunications service and equipment. 
KEY SYSTEM A versatile switching system located on the customer’s 
premises consisting of one or more multi-button telephone 
sets and associated equipment. Permits the mutual access 
to and control of several central office lines. 
LINE An installed telephone with its associated wiring and auxil- 
iary equipment. Also referred to as a station or extension. 
LOOP START A method of signaling the Central Office. This signaling re- 
quires that a termination be placed across the Tip 
and Ring 
to indicate an off-hook condition to the Central Office. 
MAIN DISTRIBUTION 
FRAME A frame where cables terminate for cross-connecting to a 
central office or private automatic branch exchange, equip- 
ment and connections to lines. 
MEMORY The part of a computer where information can be stored, in 
binary form, and retrieved at any time. 
OFF PREMISE A line connected to the PABX that is at a location other than 
EXTENSION (OPX) the location of the PABX. 
Page A-3  
						

							SECTION MITL8350-047-l OO-NA 
TERM 
OFFICE CODE 
NW 
OTHER COMMON 
CARRIER (OCC) 
PRIVATE 
AUTOMATIC 
BRANCH EXCHANGE 
(PABX) 
PRIVATE BRANCH 
EXCHANGE (PBX) 
ROM DEFINITION 
Any of the 792 codes that can be used as an address for a 
10,000 line unit of Central Office. 
A telephone system that provides long distance calls via 
other than normal carrier facilities, usually at a lower rate. 
A telephone system located on the customer’s premises 
(Private Exchange), that allows calling between extensions 
without the assistance of an operator (Automatic), and hav- 
ing trunks going to the central office (Branch). 
The same as PABX above, with the exception that an atten- 
dant (operator) is required to process calls. 
Read Only Memory, a memory storage chip that may be 
programmed by someone other than the manufacturer. This 
chip can only be programmed once, and becomes a perma- 
nent modification when the process is completed. 
RAM Random Access Memory, a section of memory that can be 
written to or read from at any point in time. 
RESERVE POWER A backup DC battery system used to maintain normal switch 
operations in the event of a power failure. 
ROTARY DIAL A dialing system that uses pulses to transmit the dialed 
number to the Central Office. 
SEQUENTIAL 
ACCESS A manner in which to read or write data as complete blocks 
of information, with each byte accessed in the exact order in 
which it was stored. 
SOFTWARE Electrically stored memory, either on a permanent basis 
(ROM) or for a short time (RAM), that causes a computer 
type system to operate (a set of instructions). 
SPEED CALLING A method of automatically completing a call to a subscriber 
by use of Speed Dialing. 
Page A-4  
						

							SECTION MITL8350-047-l OO-NA 
TERM 
SPEED DIALING DEFINITION 
The automatic dialing of a stored number by a microproces- 
sor or similar unit. The process presupposes that the user 
will dial a single digit to cause the unit to dial many digits 
automatically, saving time and effort. 
STATIC Interference caused by electrical disturbances in the atmo- 
sphere, or any man-made electromagnetic device. 
SWITCHING SYSTEM A device that interconnects two or more subscriber circuits. 
TANDEM MODE When used with reference to the SMarT-lTM Dialer, this 
means that the dialer is used as an interface between a 
centralized personal computer and the telephone line (i.e., 
the Dialer becomes a TONE-to-ASCII converter to allow the 
display of received tones to the screen, and an ASCII- 
to-TONE converter to allow the remote programming of an- 
other Dialer (or any other device that can be programmed 
by the use of DTMF). 
TIE TRUNK 
TIP & RING A trunk between two PABX’s. 
Indicates each side of a pair of wires used throughout the 
telephone industry. The first wire is the tip and the second 
wire is the ring. Normally, the tip is ground and the ring is 
battery. 
TOLL OFFICE The office that handles toll calls (calls where there are addi- 
tional charges). 
TRUNK A telephone circuit or channel between two Central Offices, 
or between a Central Office and a PBX or PABX. 
VOICE FREQUENCY The sound waves produced by the vibration of the voice box 
when speaking. 
WIDE AREA 
TELEPHONE SERVICE 
(WATS) For a basic monthly charge, the customer is allowed to 
make calls within a specific region without any additional 
charges. A WATS line can be incoming or outgoing, but not 
both. Outgoing WATS is OUTWATS and incoming WATS is 
INWATS. 
Page A-5  
						

							SECTION MITL8350-047-l OO-NA 
--- THIS PAGE INTENTIONALLY LEFT BLANK --- 
; . . 
d 
Page A-6  
						

							SECTION MITL8350-047-l OO-NA 
APPENDIX B 
FCC INTERCONNECTION REQUIREMENTS 
General 
81.01 
This equipment has been approved by the Federal Communica- 
tions Commission (FCC) as not being harmful to the telephone 
network when connected directly to the telephone lines through the 
standard connection cabling provided with the unit. This section is 
applicable to telephone interconnection in the United States. 
81.02 Prior to the interconnection of this equipment, the local tele- 
phone company is to be notified; inform the company that you 
have FCC-registered equipment that you wish to connect to their 
trunks. Give them the following information: 
0 The telephone number of the line that will connect to the unit. 
0 
The equipment being connected is a MITEL DATACOM INC. 
model SMarT-lTM or model SMarT-IA Common Carrier Access 
Dialer and Call Controller. 
l The FCC Registration Number for the SMarT-lTM or SMarT-lATM 
is EMP 85B-14558-LR-E 
0 
The FCC Ringer Equivalence Number (REN) which is 6.7B. 
0 
The Connector Jacks required are RJ31X. 
CONNECTION LIMITATIONS 
81.03 
Due to the FCC Part 68 Rule, no connection can be made to 
party lines and to coin telephone service, This unit is designed 
to be used on standard-device telephone lines. If there are any ques- 
tions about the telephone line, such as how many pieces of equipment 
may be connected to it, the telephone company will provide this 
information upon request. 
NETWORK CHANGES 
81.04 
The telephone company may make changes to it’s communica- 
tion service; such changes may include the change of trunk 
circuits, changes in the operational characteristics of its trunks, etc. 
Before doing this, however, the company shall provide official notifica- 
tion, so that the operation of the Dialer service will not be interrupted. 
MAINTENANCE LIMITATIONS 
B1.05 
This equipment has been registered with the FCC for direct 
connection to the telephone network. Under the FCC program, 
the user is restricted from making any changes or repairs and from 
performing any maintenance operations other than those specifically 
included in this document. 
Page B-l  
						

							SECTION MITL8350-047-l OO-NA 
B1.06 
There are no user repairable parts within the unit. It is sealed 
against user maintenance. If opened, all warranties are voided. 
81.07 No cabling or wiring changes within the unit are permitted by 
the user. Plug-ended cables, as detailed in this document, are 
to be used for all external connections between the unit and the 
telephone company interface jack. 
B1.08 Power supply components and cabling is only to be changed or 
maintained by MITEL DATACOM INC. or by an authorized agent 
of MITEL DATACOM INC. 
TROUBLE CORRECTIONS 
B1.09 
For all malfunctions, appropriate field service is provided by 
MITEL DATACOM INC. or its authorized agents. 
DISCONNECTION 
B1.10 
If it is ever decided to permanently disconnect the SMarT-lTM 
or SMarT-lATM Dialer from the present line, please notify the 
telephone company of this change. 
Page B-2  
						

							SECTION MITL8350-047-1 OO-NA 
APPENDIX C 
DIAGRAMS AND ASCII TABLE 
Cl.01 
Figures Cl and C2 on the following pages are a block diagram 
and a simplified electrical diagram for the SMarT-lTM Dialer. 
Table Cl is a listing of the standard 7-bit ASCII codes followed by the 
code equivalents. Table C2 contains Legal Dialer Programming Input 
Characters. 
Page C-l