Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							ISSUE 2, AUGUST 1988 SECTION 8350-345-013-NA 
2. GENERAL NOTES ON PI~~MAMMING 
2. 5. Terminating A Variable Length Entry 
Because some commands that you will give to the Controller require variable length infor- 
mation (after them) that only you will know, a terminator is required to indicate the end 
of an entry. Generally this occurs with Speed Call information, 8XX and 6RX parameters. 
This terminator is ##. When using a terminal you can substitute the letter A for the * and 
B for the #. You can exit programming mode by dialing 999, or idle for more than 2 
minutes while in programming mode. 
2. 6. Programming With a Terminal 
Programming can be done using a terminal (does not apply to Chain Programming, for 
Chain Programming see MANUAL 3). The default programming code is  (a car- 
riage return). When you enter a carriage return the following screen appears: 
,, 
.:  : . . :. .:. R&tiiw .I. ..: ..:.: .::: -RING PR()G MODE 
: . . .:y::::‘. -pi: 1. .; ,::. j :: .’ : ,....I 
2. 7. Changing Terminal Program Security Code 
At this time you may wish to change the terminal programming access code by: 
..604. 
MMM##:’ 
->-,. ‘.. 
Where MMM is the new programming code and ## is the termination 
DTMI? telephone access (#O*) will not be affected. 
2. 8. 
Legal and Illegal Entries 
Each time you enter a legal command e.g. 005, from a terminal, the . aa 
indicator. The 
Controller will 
automatlcally space to 
the next entry point waiting for more input. For example: 
I 
t Area for Data fiat You Enter To Be Displayed 
Left By Legal Command 
Should you make an illegal entry, you will receive: 
> 5 FOLLOWED BY A CARRIAGE RETURN (USED TO CANCEL THE 5 ENTRY) 
?5 
> 
0 
indicates an incorrect entrv 
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PAGE - 2.9  
						

							SECTION 8350-345013-NA ISSUE 2, AUGUST 1988 
2. GENERAL NOTES ON PROGRAMMING 
2. 9. Tandem Mode (942 908) 
The Controller can be programmed from a remote site by using a personal computer or 
terminal connected to a Tandem-capable unit. This configuration allows you to dial up 
and access Controllers in the customer’s premise. Programming is done using DTMF 
tones supplied by the Controller as instructed by the terminal. For further information see 
MANUAL 4. 
2. 
10. Cloning (942 906) 
. A Controller can be programmed to operate identically to another Controller by using a 
method called ‘“Cloning”. One Controller is programmed (referred to as the Master) and 
then connected to another Controller you wish to program, using a Cloning cable. For 
further information see MANUAL 4. 
2. 11. Data Verification (902) 
Data Verification is a convenient and fast way to confirm the contents of a Controllers 
database. You must use a terminal to use this mode and data will be displayed for each 
parameter entered. Data Verification does not alter the contents of the Controller’s data- 
base. For further information see MANUAE 4. 
2. 12. Special Functions 
Special Function Commands are commands that allow access to specific data in the Con- 
troller. If you are using DTMF Chaining, consult CHAINING PAIWVIETERS 
AND 
COMMANDS in MANUAL 3 before using these commands, as they are not functional in 
a chained access programming session. This is especially true when using 942 903, 942 
906, 942 908. There should never be a requirement to use these commands when a Con- 
troller is in a Chain. Note: the commands are valid, however, on Chained Controllers as 
long as Chain Programming has not.been accessed. 
You must be in the programming mode to use these commands. 
COMMANDS 
DEFINITION 
902 DATA CONFIRMATION MODE: AFTER EACH 2 OR 3 
DIGIT PREFIX THE CONTROLLER WILL DISPLAY 
PROGRAMMED DATA 
942 903 LOAD DEFAULT DATA. DELETES ALL OTHER 
EXISTING INFORMATION, RELOADS DEFAULTS 
942 904 
CLEAR ALL SEARCH TABLES (801-815, 821-835) 
942 906 ENTER CLONE iMASTER CODE. 
907 RETURN TO DATA PROGRAMMING MODE FROM DATP 
CONFIRMATION M[ODE. 
942 908 ENTER TANDEM MODE 
(FOR PROGRAMMING 
REMOTE CONTROLLERS) 
999 EXIT PROGRAMMING MODE 
980MMDDHHMM SET THE INTERNAL CLOCK WHERE MM = MONTH, 
DD = DAY, HH = HOURS, MM = MINUTES. 
PAGE - 2.110 
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							ISSUE 2, AUGUST 1988 SECTION 8350-345-013~NA 
L 
2. GENERAL NOTES ON PROGRAMMING 
Figure 2.1 Programming The Controller 
000 - 015 SYSTEM WIDE OPTIONS 
LINE/TRUNK OPTIONS 
C.O. TYPE, TIMING, ETC. 
50X - 53X = ALL LINES 
LINE 1 LINE 2 LINE 3 LINE 4 
. 10x 
20x 30x 40x 
1’3”x 2Tpx 3Tfox qT1ox 
ALL 50 X 
TO 53X 
-l--L 
DISABLED PASS ALL DISABLED 
DIGITS DIRECTLY M 9 HOTLINE DEFAULT 
THROUGH ROUTE 
PRIMARY SEARCH 
TABLES SPEED CALL 
700-799 
PRIMARY ROUTES 
55X = ALL ROUTES w SECONDARY ROUTES 
57X = ALL ROUTES 
15x 25x 
35x 45x 
17x 27X 
37x ROUTE ROUTE ROWE 47x ROUTE 
ROUTE 
ROUTE ROUTE ROUTE 
1 
2 3 4 1 2 
3 4 
PRIMARY ROUTES 610 -645 
I ALTERNATE ROUTES 650 -685 
-’ 610 
613 
1 623 1 633 1 
t t 
t t 
DDD 1ST 
2ND 3RD 
occ 
occ occ 
=F= DDD 
1ST 
2ND 3RD 
occ 
occ 
occ 
0 1 2 
3-4 5 6 7 
Warning: When programming Dial Plan/Search T’emplates, care should be taken to not 
affect calls that are dialed for emergency, e:g. 
911 calls. After programming a Controller, 
check that the operation of emergency dialing has not been adversely affected. 
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PAGE - 2.11  
						

							SECTION 8350-345013-NA ISSUE 2, AUGUST 1988 
3. SELECTING THE CONTROLLER TYPE 
3. 1. Specifying the Unit As A Call Controll& Or A PAV Controller 
As 
it defaults to a regular Controller when initialized, you must specify the Controller as a 
PAV Controller if you wish to use it as. a Positive Account Code Verifier. This can be 
done by setting 
011 to 1 as shown below: 
REGISTER 011” 
I DESCRIPTION 1 DEFAUL’I 
ENTER OllT T = 0 FOR REGULAR CONTROLLER 
OPERATION 
T = 1 FOR PAV CONTROLLER 0 
PAGE - 2.12 
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							ISSUE 2, AUGUST  1988  SECTION 
8350-345013-NA 
REGISTER  000  DESCRIF’TION 
DEFAULT 
ENTER OOOT T = 1 FOR  100 
SPEED  CALLS 
MAXIMUM 1 T = 2 FOR 1000 SPEED  CALLS  MAXIMUM 
4. SYSTEM  WIDE DATA 
4.  1. General 
You may  want  to change  System  Wide Data,  because  the default  data does  not meet  your 
requirements.  For example,  all telephone  lines are specified  as loop  start  when  default 
data  is loaded.  If you  are using  ground  start lines,  this must  be changed. 
There  is a series  of Charts  in APPENDIX  2 that  will aid you  in recordihg  the information 
that  you enter. 
4.  2.  Programming  Speed Calls 
Speed Calls apply  on a SYSTEM  wide basis,  but access  can be restricted.  There is a 
SPEED  CALL Chart in APPENDIX  2 that  will aid you  in recording  the speed  calls used 
and  the numbers  assigned to them. 
4.  3.  Defining  The Maximum  Number Of Speed  Calls 
You can define  the maximum  number of Speed  Call-s by: 
Note:  An additional  programming  change will be necessary  if you  selected  2 for  1,000 
Speed  Calls, if the  Speed  Call trigger  is to  be  recognized  by the  Primary  Search Table 
and  acted  on. 
1.  The  information  in the  803  register  (*#9#9#2)  must be deleted  by entering 
803  *#9#9#9. 
2.  A new  value  must be added  to the  804  register  as 804  *#9#9#9#2. 
3.  This  changes  the Speed  Call trigger  range from *NN  to *NNN.  The * can  be 
a  different  digit if required. 
4.  4.  Setting  up a Speed  Call Method  1 
Speed Call can be programmed  in one  of two  ways.  The first  is generally  done at the  time 
of  installation  programming  and has the following  format: 
P IS  THE  ACCOUNT  CODE 
7NN(N)DKMM...MM  J~=P...PP## 
,  I 
T 
-r -f 
## 
INDICATES  END OF 
ENTRY 
*  INDICATES  THAT THE NEXT 
ENTRY  BEGINS  AN ACCOUNT  CODE 
MM  IS THE  PHONE  NUMBER 
K  INDICATES  HOW ROUTING  WILL BE ACCOMPLISHED 
D  INDICATES  WHICH TRUNK(S)  IS TO  BE ALLOWED  ACCESS 
’ ‘INN(N) IS  THE  SPEED  CALL NUMBER LOCATTON 
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PAGE - 2.13  
						

							SECTION 8350-345OP3-NA ISSUE 2, AUGUST 1988 
4. SYSTEM WIDE DATA 
When you programmed OOOT (see page 2.13), you selected either 100 or 1000 speed calls 
available. To program a speed call use one of the formats in the following Chart: 
REGISTER (FORMAT) DEFINITION 
FOR 
100 SPEED CALLS FORMAT FOR UP TO 100 ENTRIES. 7NNDKh4M...MM## NN IS THE SERVICE CODE TO BE DIALED BY 
OR THE SUBSCRIBER AND MM...MM IS THE 
7NNDKMM.. MM * P. .PP## NUMBER TO WHICH THE CODE IS TRANSLATED 
FOR 1000 SPEED CALLS FORMAT’FOR UP TO 1000 ENTRIES. 
7NNNDKMh&..MM## NNN IS THE SERVICE CODE TO BE DIALED BY 
OR THE SUBSCRIBER AND MM...MM IS THE 
7NNNDKMM...MM* P..PP## NUMBER TO WHICH THE CODE IS TRANSLATED 
D is 
the key that selects the lines to access the call number 
MUST BE ENTERED 
FROM A TERMINAL 
K specifies how routing will be accomplished 
0 - 7 Force on Route 0 7. 7 
8 Use the screening 
table to determine routing 
9 Dial immediate. no Route # (transoarent) 
PP 
is an Account Code and is se 
the * . The +c and the Account c? arated from the destination number by 
ode are optional. 
Enters the information into memory 
Speed Call Programming Example 1: Since 
the screen 803 *#9#9#2 already exists by 
default, up to 100 Speed Calls with the X&N format can be programmed: 
Enter 722 085551818## will cause 555-1818 to be dialed out whenever a user dials *22. 
Speed Call Programming Example 2: To program 411 calls to go to l-555-1212 you 
must set OOOT to 0002. Then: 
Enter 803 411 #2##, sets 411 as a Speed Call trigger digit. 
Enter 7411 08 
15551212## enters the Speed Call digit. 
The unit is now set to dial out l-555-1212 whenever 411 is dialed into any trunk. 
PAGE - 2.14 
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							-. 
ISSUE 2, AUGUST 1988 SECTION 8350-345-013-NA 
4. SYSTEM WIDE DATA 
4. 5. Setting up a Speed Call Method 2 
Generally, this method of programming Speed Call is used by a user after an installation 
is complete. All trunks will have access to the Speed Calls and all calls will be screened 
because DK as outlined previously is automatically set to 08. By default the user Speed 
Call programming code is ###. 
STEP DIAL DESCRIPTION 
### 
NN(N) 
MM... 
## IS THE USER SPEED CALL PROGRAMMING CODE 
IS THE LOCATION 00 THROUGH 99 OR 000 THROUGH 
999 
IS THE TELPHONE NUMBER TO BE DIALED 
ENTERS THE INFORMATION 
pgAEPE;TEPS 2 - 4 UNTIL ALL NUMBERS ARE 
HANG UP TO EXIT. DO NOT DIAL 999 
4. 6. To Use A Speed Call Number From a DTMF Phone 
1. Dial * NIT(N), where NN(N) is the two or three digit location number. The number 
entered at the Speed Call location specified will be dialed out, if it exists. If it does not 
exist, or the particular trunk being accessed is not allowed access, re-order tone will be 
supplied to the user. 
4. ‘7. To Change the Speed Call So It Can Be Accessed From a Rotary 
Dial Phone 
To change the Speed Call Access Code to 1lNN instead of * NN: 
I. 
Dial # 0 *, or the current programming access code. 
2. 
Dial 80411#9#9#2## add new Speed Call access code, which will be 1lNN in this case. 
3. Hang-up to exit program mode if done programming. 
4. 8. If You Wish To Delete The Old Speed Call Access Code 
I. While in programming mode Dial 803 e #9#9#9## to delete the old access code of 
*N-N. 
2. Hang-up to exit program mode if done programming. 
4. 9. To Use The New Number From a Rotary Dial Phone 
1. Dial 1lNN where NN is the two digit location number. The number entered at the 
Speed Call location specified will be dialed out, if it exists. If it does not exist, or the 
particular trunk being accessed is not allowed access, re-order tone will be supplied to 
the user. 
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PAGE - 2.15  
						

							SECTION 8350-345-013-NA ISSUE 2, AUGUST 1988 
4. SYSTEM WIDE DATA 
4. 10. Re-Order Tone Supplied By the Controller 
REGISTER 001 DESCRIPTION DEFAUL’I 
ENTER 001 T WHERE T IS: 
0 = 400HZ, INTERRUPTED AT 
180 IPM 0 1 = 400 HZ CONTINUOUS 
: 
: 
4. 11. Trunks To Be Monitored Por Call Detail Recording 
You can control which trunk(s) are to be monitored for Call Detail Recording (CDR see 
page 2.17) by: 
ENTER 005T WHERE T IS: 
Note: C, D, E can only be entered from a terminal. 
4. 12. 
RS-232 Baud Rate 
REGISTEfi 006 
DESCRIPTION 
DEFAULT 
T = 1 FOR 110 T = 4 FOR 1200 ENTER 006T T = 2 FOR 300 T = 5 FOR 2400 
T = .3 FOR 600 T = 6 FOR 4800 A 
4. 13. Nulls After A Carriage Return 
REGISTER 007 
DESCRI[PTION 
DEFAULT 
ENTER 007T T = THE NUMBER OF NULLS (O-9) 
2 
4. 14. Print Out Incoming Calls 
You can control the printing of records of incoming calls in Call Detail Recording (CDR 
see page 2.17) by: 
PAGE - 2.16 
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							ISSUE 2, AUGUST 1988 
4. SYSTEM 
4. 15. Print Format For CDR 
SECTION 8350-345-013-NA 
WIDE DATA 
You can change Call Detail Recording (CDR) format as required: 
l The MIIEL format was developed for PBX applications (specifically MlTEL PBXs). 
Some fields are used for call transfers, attendants, etc., and are not supplied by the 
Controller. 
l The SMART format is similar to the MlTEL format, however it has reduced the printing 
width to fit in 80 columns and the R field is in ASCII instead of numeric. 
For further information on the print format see APPENDIX 
1 (page 2.50). The print 
format can be changed by: 
REGISTER 009 DESCRIPTION. 
DEFAUL’Z 
ENTER 009T T = 0 FOR OFF 1 
T = 1 FOR ,&fITEL PROVIDE A CARRIAGE 
T = 2 FOR SMART RETURN LINE FEED AT 
START OF RECORD 
T = 5 FOR M[TEL PROVIDE A CARRIAGE 
T = 6 FOR S,MART RETURN LINE FEED AT 
START OF RECORD 
AND END 
4. 16. Route to Monitor 
You can specify which route(s) 
for CDR 
are to be monitored for CDR by: 
REGISTER 010 
ENTER OIOT 
DESCRIPTION 
T = 0 FOR 
ROUTE 1 
T = 1 FOR 
ROUTE 2 
T = 2 FOR 
ROUTE 3 
T = 3 FOR 
ROUTE 4 
T = 1 FOR 
ROUTE 5 
T = 5 FOR 
ROUTE 6 
T = 6 FOR 
ROUTE 7 
T = 7 FOR 
ROUTE 8 
T = 8 ROUTED CALLS AND OUTSIDE 
CENTREX CALLS ONLY 
T = 9 ALL CALLS 
4. 17. Route Progress Tone Length 
DEl?AUL? 
9 
REGISTER 015 
I DESCRIPTION 
ENTER 015T 
t T = 0 JO0 MS 
T = 1 100 MS 
DEFAUL’I 
n 
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PAGE 
- 2.17  
						

							SECTION 8350-345-013-NA ISSUE 2, AUGUST 1988 
5. LINE AND TRUNK OPTIONS 
5. 1. General 
When programming line and trunk options you should remember Trunk 1 is not related to 
Route 1, or Trunk 2 is not related to Route 2, etc. _.: ., ..- 
Line and Trunk refer to the physical line that is supplied by your telephone company. 
Route refers to the way the Controller will attempt to route the call through the Public 
Switched Telephone Network. 
For example: l-800 numbers may be routed on Route 0, while a l-201 is routed to a 
common carrier via Route 1. Any trunk may access any Route depending on how you 
program the Controller. 
All entries in this part are of a predetermined length. When you have entered the correct 
number of digits, the Controller will automatically accept the entry (informing as to the 
correctness as outlined on page 2.7). 
5. 2. Type Of Dialing And Trunk 
You can specify the type of trunk as loop or ground start, and the type of dialing as 
BTMP or rotary by: 
REGISTER X00 
ENTER I FOR LINE 1 + OOT 
ENTER 2 FOR LINE 2 + OOT 
ENTER 3 FOR LINE 3 + OOT 
ENTER 4 FOR LINE 4 + OOT 
ENTER 5 FOR ALL + OOT 
5. 3. Rotary Dialing Rates 
REGISTER XOP 
ENTER I FOR LINE 1 + OlT 
ENTER 2 FOR LINE 2 + OlT 
ENTER 3 FOR LINE 3 + OlT 
ENTER 4 FOR LINE 4 + OlT 
ENTER 5 FOR ALL + OlT 
DESCRIPTION 
DEFAULT 
T = 0 FOR LOOP START, ROTARY 
T = 1 GROUND START, ROTARY 2 
T = 2 FOR LOOP START, DTMF 
T = 3 FOR GROUND START. DTMF 
DESCRIPTION 1 DEFAULI 
T = 2 FOR OUTPULSE AT 30120 MS 20 PPS 
WHICH EQUATES TO 60% BREAK 
4 
T = 4 FOR OUTPULSE AT 60140 MS 10 PPS 
WHICH EQUATES TO 60% BREAK 
I 
. 
.-. 
.__ 
PAGE - 2.18 
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