Canon Maxify Ib4020 User Guide
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Support Code ListThe support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action. Support Code Appears on the LCD and the Computer Screen• 1000 to 1ZZZ 10071008120013001303131013131314157516001660168817001701175417551872187318741890 • 2000 to 2ZZZ 211121122113212121222500• 4000 to 4ZZZ 410041034104 • 5000 to 5ZZZ 51005102510351045105520052035204520552065207520852095400550055015B005B015C01 • 6000 to 6ZZZ 60006500650268006801690069016902691069116920692169306931693269336940694169426943694469456946 • 7000 to 7ZZZ 710072007201720272037204 531
72057300 • A000 to ZZZZ B202B203B204B502B503B504C000 About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed). 532
Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If the paper is jammed inside the front cover: 1300 • If the paper is jammed inside the rear cover: 1303 • If the paper is jammed inside the rear cover as the printer pulled in the printed paper: 1313 • If the paper is jammed inside the rear cover when automatic duplex printing: 1314 • Cases other than above: In Other Cases 533
1300Cause Paper is jammed inside the front cover. Action If the paper is jammed inside the front cover, remove the paper following the procedure below. Note • If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer. 1. Open the front cover. Important • Do not touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged. 2. Make sure that the jammed paper is not under the print head holder. If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper. When you move the print head holder, press either the right side or the left side of the print headholder with your fingertips and slide the print head holder slowly to the right edge or the left edge. 3. Hold the jammed paper with your hands. 534
If the paper is rolled up, pull it out. 4. Pull the paper slowly not to tear it, then pull the paper out. 5. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains. • Does the piece of paper remain under the print head holder? • Does the little piece of paper remain inside the printer? • Does the piece of paper remain in the right side or the left side space (C) inside the printer? 535
6. Close the front cover. 7. Press the printer's OK button. If you turned off the printer, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. Align the paper guides with the both edges of the paper when you load paper. • If the message about paper jam is displayed on the LCD of the printer or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center. 536
1303Cause Paper is jammed inside the rear cover. Action If the paper is jammed inside the rear cover, remove the paper following the procedure below. Note • If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer. 1. Rotate the printer so that the rear side of the printer faces toward you. 2. If the protective material for the rear cover remains attached, remove it. 3. Open the rear cover. Slide the rear cover to the left then open it. 4. Pull out the paper slowly. 537
Note • Do not touch the inner parts of the printer. • If you cannot pull the paper out, try the following. • Turn the printer off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close the rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer. 6. Reload the paper, then press the printer's OK button. If you turned off the printer, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. Align the paper guides with the both edges of the paper when you load paper. • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams. If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center. 538
1313Cause Paper is jammed inside the rear cover as the printer pulled in the printed paper. ActionIf the paper is jammed inside the rear cover as the printer pulled in the printed paper, remove the paper following the procedure below. Important • If the printed paper piles up on the paper output slot, the printer may pull it in and the paper is jammed inside the printer. Remove the printed paper from the paper output tray before it amounts to 75 sheets. Note • If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer. 1. Rotate the printer so that the rear side of the printer faces toward you. 2. If the protective material for the rear cover remains attached, remove it. 3. Open the rear cover. Slide the rear cover to the left then open it. 539
4. Pull out the paper slowly. Note • Do not touch the inner parts of the printer. • If you cannot pull the paper out, try the following. • Turn the printer off and turn it back on. The paper may be ejected automatically. • Pull out the paper output tray. It becomes easy to pull out the paper. 5. Close the rear cover slowly. Close the rear cover then slide it to the right. Slide the rear cover so that the mark on the rear cover aligns with the mark on the printer. 6. Reload the paper, then press the printer's OK button. If you turned off the printer, all print jobs in the queue are canceled. Reprint if necessary. Note • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. 540