Canon Maxify Ib4020 User Guide

							Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print over network. However, you cannot change the
network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
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							If an Error OccursWhen an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes, refer to Support Code List .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see 
A Message Is Displayed .
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							A Message Is DisplayedThis section describes some of the errors or messages.
Note
•
A Support Code (error number) is displayed on the computer or on the LCD for some error or message.For details on errors with Support Codes, refer to 
Support Code List .
If a message is displayed on the LCD, see below.
•
A Message Is Displayed on the LCD
If a message is displayed on the computer, see below.
•
Error Regarding Automatic Duplex Printing Is Displayed
•
Error Regarding the Power Cord Being Unplugged Is Displayed
•
Writing Error/Output Error/Communication Error
•
Other Error Messages
•
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed
A Message Is Displayed on the LCD
Confirm the message and take an appropriate action.
•
Cannot connect to the server; try again
You cannot connect to the server due to some communication error. When you have tried to access a
photo sharing site, it is possible that your photos have been deleted.
Press the  OK button to dismiss the error, then try again after a while.
Error Regarding Automatic Duplex Printing Is Displayed
Check  See Cannot Print Properly with Automatic Duplex Printing  and take the
appropriate action.
Error Regarding the Power Cord Being Unplugged Is Displayed
The power cord may have been unplugged while the printer was still on.
Check the error message that appears on the computer, then click  OK.
The printer starts printing.
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							See Notice for Unplugging the Power Cord for unplugging the power cord.
Writing Error/Output Error/Communication Error
Check1
 If the POWER  lamp is off, make sure that the power plug is plugged in, then
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Check2  Make sure that the printer port is configured appropriately in the printer driver.
* In the following instructions, "XXX" signifies your printer's name.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of printer driver for the printer.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is
your printer's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your
printer's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in
the  Printer  column is selected for  Print to the following port(s) .
Note
•
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the printer.
•
If the setting is incorrect:
Reinstall the printer driver with the Setup CD-ROM or install it from our website.
•
Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My
Printer  is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to
set the correct printer port, then select your printer's name.
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							In Windows 7, Windows Vista, or Windows XP, click Start and select  All programs , Canon
Utilities , Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow
the on-screen instructions to set the correct printer port, then select your printer's name.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
printer is used over LAN:
Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then
associate the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our
website.
Check3  Make sure that the printer is connected to your computer properly.
When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device.
Consult the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable
or is set up correctly.
Check4  Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver , then
reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
Check5  When the printer is connected to your computer with a USB cable, check the
status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Open the Device Manager on your computer as shown below.
If the  User Account Control  screen is displayed, follow the on-screen instructions.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Hardware and Sound  > Device Manager .
•
In Windows 7 or Windows Vista, click  Control Panel, Hardware and Sound , then Device Manager .
•
In Windows XP, click  Control Panel, Performance and Maintenance , System , then click  Device
Manager  on the Hardware  sheet.
2.
Double-click  Universal Serial Bus controllers  then USB Printing Support .
If the  USB Printing Support Properties  screen is not displayed, make sure that the printer is correctly
connected to the computer.
Check3  Make sure that the printer is connected to your computer properly.
3.
Click the  General tab and make sure that there is no indication of a problem with the device.
If a device error is displayed, refer to Windows help to resolve the error.
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							Other Error Messages
Check If an error message is displayed outside the printer status monitor, check the
following:
•
" Could not spool successfully due to insufficient disk space "
Delete any unnecessary files to increase the amount of free space on the disk.
•
" Could not spool successfully due to insufficient memory "
Quit other running application softwares to increase available memory. If you cannot print yet, restart your computer and retry printing.
•
" Printer driver could not be found "
Uninstall the printer driver following the procedure described in 
Deleting the Unnecessary Printer Driver ,
then reinstall the printer driver with the Setup CD-ROM or reinstall it from our website.
•
" Could not print Application name  - File name"
Try printing again once the current job is complete.
The Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a confirmation screen asking for
permission to send the printer and application software usage information will be displayed every month
for about ten years.
Read the instructions on the screen and follow the procedure below.
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							•
If you agree to participate in the survey program:Click  Agree , then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
Note
•
When the information is being sent, a caution screen such as an Internet security screen may bedisplayed. In this case, confirm that the program name is "IJPLMUI.exe", then allow it.
•
If you deselect the  Send automatically from the next time  check box, the information will not
be sent automatically from the second time onward and a confirmation screen will be displayed at
the time of the next survey. To send the information automatically, see 
Changing the confirmation
screen setting: .
•
If you do not agree to participate in the survey program:
Click  Do not agree . The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
•
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click  Uninstall, then follow the
on-screen instructions.
•
Changing the confirmation screen setting:
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop >
Programs  > Programs and Features .
◦
In Windows 7, or Windows Vista, select the  Start menu >  Control Panel  > Programs  >
Programs and Features .
◦
In Windows XP, select the  Start menu >  Control Panel  > Add or Remove Programs .
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							Note•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning
dialog box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
2.
Select  Canon Inkjet Printer/Scanner/Fax Extended Survey Program .
3.
Select Change .
If you select  Yes after you have followed the on-screen instructions, the confirmation screen will
be displayed at the time of the next survey.
If you select  No, the information will be sent automatically.
Note
•
If you select  Uninstall (or Remove  in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
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							If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
printer yourself.
•
Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired.
Before contacting the service center, confirm the following:
•
Product name:
* Your printer's name is located on the front cover of the setup manual.
•
Serial number: please refer to the setup manual
•
Details of the problem
•
What you tried to solve the problem, and what happened
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