Canon Maxify Ib4020 User Guide
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If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion. Reduce the intensity setting in the printer driver and try printing again.1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Main sheet, select Manual for Color/Intensity , and then click Set.... 3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity. Check6 Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink. Resize your original document in your application software. Printing Area Check7 Is the paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary. Check8 Is the inside of the printer dirty? When performing duplex printing, the inside of the printer may become stained with ink, causing the printout to become smudged. Perform the Bottom Plate Cleaning to clean the inside of the printer. Cleaning the Inside of the Printer (Bottom Plate Cleaning) Note • To prevent the inside of the printer from stains, set the paper size correctly. Check9 Set the time to dry the printed surface longer. Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented. 1. Make sure that the printer is turned on. 2. Open the printer driver setup window. How to Open the Printer Driver Setup Window 3. Click the Maintenance tab and then Custom Settings . 4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK. 5. Confirm the message and click OK. 501
Back of the Paper Is Smudged Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Perform the Bottom Plate Cleaning to clean the inside of the printer. Cleaning the Inside of the Printer (Bottom Plate Cleaning) Note • When performing duplex printing or too much printing, the inside may become stained with ink. 502
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked Check1 Did you confirm the paper and print quality settings? Print Results Not Satisfactory Check2 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to see if a particular color's ink tank is not empty. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is not resolved after performing the Print Head Cleaning twice: 503
Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.• If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. Check3 Perform Print Head Alignment. Aligning the Print Head Note • If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position Manually from Your Computer . 504
Ink Is Not Ejected Check1 Has the ink run out? Check the Support Code on the LCD and take the appropriate action to resolve the error. Support Code List Check2 Are the print head nozzles clogged? Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: Check to see if a particular color's ink tank is not empty. If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again. • If the problem is not resolved after performing the Print Head Cleaning twice: Perform the Print Head Deep Cleaning. If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours. • If the problem is not resolved after performing the Print Head Deep Cleaning twice: If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center. 505
Problems with the Printer The Printer Cannot Be Powered On The Printer Turns Off Unintentionally Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Printer with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Print Head Holder Does Not Move to the Position for Replacing Printer Status Monitor Is Not Displayed 506
The Printer Cannot Be Powered On Check1 Press the ON button. Check2 Make sure that the power plug is securely plugged into the power cord connector of the printer, then turn it back on. Check3 Unplug the printer from the power supply, then plug the printer back in and turn the printer back on after leaving it for at least 2 minutes. If the problem is not resolved, contact the service center. 507
The Printer Turns Off Unintentionally Check Deactivate the setting to turn the unit off automatically. The printer turns off automatically according to the elapsed time you specified if you activate the setting to turn the unit off automatically. If you do not want the printer to turn off automatically, open the printer driver setup window and in Auto Power under the Maintenance sheet, select Disable for Auto Power Off . 508
Cannot Connect to Computer with a USB Cable Properly Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow down due to communication speed. Check Check the following to make sure that your system environment supports Hi- Speed USB connection. • Does the USB port on your computer support Hi-Speed USB connection? • Does the USB cable or the USB hub support Hi-Speed USB connection? Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around 10 feet / 3 meters. • Does the operating system of your computer support Hi-Speed USB connection? Obtain and install the latest update for your computer. • Does the Hi-Speed USB driver operate properly? Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer. Important • For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer, USB cable, or USB hub. 509
Cannot Communicate with the Printer with USB Connection Check1 Make sure that the printer is turned on. Check2 Make sure that the USB cable is connected properly. See Connecting the Printer to the Computer Using a USB Cable to connect the USB cable properly. Check3 Do not start up IJ Network Tool while printing. Check4 Do not print while IJ Network Tool is running. Check5 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. How to Open the Printer Driver Setup Window 510