Canon Maxify Ib4020 User Guide
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Cannot Detect the Printer during Wireless LAN Setup: Check 2 Is the wireless LAN setting of the printer enabled? Make sure that the or icon is displayed on the LCD. If the icon is not displayed: The wireless LAN setting of the printer is disabled. Enable the wireless LAN setting of the printer. After enabling the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 3. Cannot Detect the Printer during Wireless LAN Setup: Check 3 461
Cannot Detect the Printer during Wireless LAN Setup: Check 3 Is the printer connected to the access point? By using the icon on the LCD, make sure that the printer is connected to the access point. If the icon is displayed: The printer may be placed far away from the access point. Place the printer near the access point temporarily, then click Redetect on the Check Printer Settings screen. When the printer is detected, follow the instructions on the screen to continue to set up the network communication. If the printer cannot be detected, the printer is not connected to the access point. Connect the printer to the access point. Click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning. If the icon is displayed: Go to check 4. Cannot Detect the Printer during Wireless LAN Setup: Check 4 462
Cannot Detect the Printer during Wireless LAN Setup: Check 4 Does the firewall function of your security software or operation system for computer interfere with setting up the network communication? The firewall function of your security software or operation system for computer may limit communications between the printer and your computer. Confirm the setting of firewall function of your security software or operation system or the message appearing on your computer. If the firewall function interferes with setting up: • When the message appears on your computer:If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access. • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select win > Driver > DrvSetup , then set the security software to allow the file Setup.exe or Setup64.exe to access the network. After setting the security software, try to set up the network communication from the beginning. Note • For the operation system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer. If there is no problem with the firewall settings: Go to check 5. Cannot Detect the Printer during Wireless LAN Setup: Check 5 463
Cannot Detect the Printer during Wireless LAN Setup: Check 5 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. Make sure that the radio channel of the access point and that assigned to the printer are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer. 464
Cannot Detect the Printer during Wired LAN Setup: Check 1 Is the LAN cable connected, and are the printer and the router turned on?Make sure that the LAN cable is connected. Make sure that the printer is turned on. Confirming that the Power Is On Make sure that the router is turned on. If the LAN cable is connected and the printer or the network device is turned off: Turn on the printer or the network device. After turning on the printer or the network device, it may take some time until ready for use. After a while just turning on the printer or the network device, click Redetect on the Check Printer Settings screen. When the printer is detected, follow the instructions on the screen to continue to set up the network communication. If the LAN cable is connected and the printer and the network device areturned on: If the printer could not be detected after clicking Redetect even when the printer and the network device are turned on, or when you have turned them on, go to check 2. Cannot Detect the Printer during Wired LAN Setup: Check 2 465
Cannot Detect the Printer during Wired LAN Setup: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device. For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers. If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning. If you can view web pages: Go to check 3. Cannot Detect the Printer during Wired LAN Setup: Check 3 466
Cannot Detect the Printer during Wired LAN Setup: Check 3 Enable the wired LAN setting of the printer.Press the Setup button, then select Device settings and LAN settings in this order, then select Wired LAN active for Change LAN . The icon is displayed on the LCD. 467
The Printer Cannot Be Detected in the Wireless LAN Check1 Make sure that the printer is turned on. Check2 Is Change LAN in LAN settings under Device settings set to LAN inactive ? Check3 When the printer is connected to the computer temporarily using a USB cable, make sure that the USB cable is connected properly. When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool through USB connection, make sure that the printer is connected to the computer with a USB cable securely. Connecting the Printer to the Computer Using a USB Cable Check4 Make sure that the printer setup is completed. If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. Check5 When using IJ Network Tool, click Update to search for the printer again. Canon IJ Network Tool Screen Check6 When searching for a printer over a network, make sure that the printer is associated with the port. When No Driver is displayed under Name in IJ Network Tool, there is no association. Select Associate Port on the Settings menu, then associate the port with the printer. When the Printer Driver Is Not Associated with a Port Check7 Make sure that the network settings in the printer are identical with those of the access point. Refer to the instruction manual provided with the access point or contact its manufacturer to check the access point settings, and then modify the printer settings. How to Set an Encryption Key Check8 Make sure that there is no obstruction. Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices. Check9 Make sure that the printer is not placed far away from the access point. The access point is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the access point. Check10 Make sure that there is no source of radio wave interference in your vicinity. 468
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as possible. Check11 Make sure that the network settings of the computer are correct. Make sure that the computer can communicate with the access point over the wireless LAN. Check12 Make sure that Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver. Check13 Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. Check14 When using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to the instructions on our website. 469
The Printer Cannot Be Detected in the Wired LAN Check1 Make sure that the printer is turned on. Check2 Is Change LAN in LAN settings under Device settings set to LAN inactive ? LAN settings Check3 Make sure that the LAN cable is connected properly. Make sure that the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. 470