Canon Maxify Ib4020 User Guide

							Cannot Detect the Printer during Wireless LAN Setup: Check 2
Is the wireless LAN setting of the printer enabled?
Make sure that the 
 or  icon is displayed on the LCD.
If the icon is not displayed:
The wireless LAN setting of the printer is disabled. Enable the wireless LAN setting of the printer.
After enabling the wireless LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
set up the network communication from the beginning.
If the icon is displayed:
Go to check 3.
Cannot Detect the Printer during Wireless LAN Setup: Check 3
461
 
						

							Cannot Detect the Printer during Wireless LAN Setup: Check 3
Is the printer connected to the access point?
By using the icon on the LCD, make sure that the printer is connected to the access point.
If the  icon is displayed:
The printer may be placed far away from the access point. Place the printer near the access point
temporarily, then click  Redetect on the Check Printer Settings  screen.
When the printer is detected, follow the instructions on the screen to continue to set up the network
communication.
If the printer cannot be detected, the printer is not connected to the access point. Connect the printer to
the access point.
Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning.
If the 
 icon is displayed:
Go to check 4.
Cannot Detect the Printer during Wireless LAN Setup: Check 4
462
 
						

							Cannot Detect the Printer during Wireless LAN Setup: Check 4
Does the firewall function of your security software or operation system for
computer interfere with setting up the network communication?
The firewall function of your security software or operation system for computer may limit communications
between the printer and your computer. Confirm the setting of firewall function of your security software or
operation system or the message appearing on your computer.
If the firewall function interferes with setting up:
•
When the message appears on your computer:If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operation system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 5.
Cannot Detect the Printer during Wireless LAN Setup: Check 5
463
 
						

							Cannot Detect the Printer during Wireless LAN Setup: Check 5
Check the settings of the access point.
Check the settings of the access point for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
Make sure that the radio channel of the access point and that assigned to the printer are the same. For details on how to check the settings of the access point, refer to the instruction manual supplied with
the access point or contact its manufacturer.
464
 
						

							Cannot Detect the Printer during Wired LAN Setup: Check 1
Is the LAN cable connected, and are the printer and the router turned on?Make sure that the LAN cable is connected.
Make sure that the printer is turned on.
Confirming that the Power Is On
Make sure that the router is turned on.
If the LAN cable is connected and the printer or the network device is turned off:
Turn on the printer or the network device.
After turning on the printer or the network device, it may take some time until ready for use. After a while
just turning on the printer or the network device, click  Redetect on the Check Printer Settings  screen.
When the printer is detected, follow the instructions on the screen to continue to set up the network
communication.
If the LAN cable is connected and the printer and the network device areturned on:
If the printer could not be detected after clicking  Redetect even when the printer and the network device
are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Printer during Wired LAN Setup: Check 2
465
 
						

							Cannot Detect the Printer during Wired LAN Setup: Check 2
Are the computer and the router configured and can the computer connect
to the network?
Make sure that you can view web pages on your computer.
If you cannot view any web pages: Click  Cancel  on the  Check Printer Settings  screen to cancel to set up the network communication. After
that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network
communication from the beginning.
If you can view web pages: Go to check 3.
Cannot Detect the Printer during Wired LAN Setup: Check 3
466
 
						

							Cannot Detect the Printer during Wired LAN Setup: Check 3
Enable the wired LAN setting of the printer.Press the  Setup button, then select  Device settings and LAN settings  in this order, then select  Wired
LAN active  for Change LAN .
The 
 icon is displayed on the LCD.
467
 
						

							The Printer Cannot Be Detected in the Wireless LAN
Check1 Make sure that the printer is turned on.
Check2  Is Change LAN  in LAN settings  under Device settings  set to LAN inactive ?
Check3
 When the printer is connected to the computer temporarily using a USB cable,
make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
through USB connection, make sure that the printer is connected to the computer with a USB cable securely.
Connecting the Printer to the Computer Using a USB Cable
Check4  Make sure that the printer setup is completed.
If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Check5  When using IJ Network Tool, click  Update to search for the printer again.
Canon IJ Network Tool Screen
Check6
 When searching for a printer over a network, make sure that the printer is
associated with the port.
When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
the  Settings  menu, then associate the port with the printer.
When the Printer Driver Is Not Associated with a Port
Check7
 Make sure that the network settings in the printer are identical with those of the
access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the printer settings.
How to Set an Encryption Key
Check8  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check9  Make sure that the printer is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the printer
within 164 ft. / 50 m from the access point.
Check10  Make sure that there is no source of radio wave interference in your vicinity.
468
 
						

							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as
possible.
Check11  Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the access point over the wireless LAN.
Check12  Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
Check13  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check14  When using a router, connect the printer and computer to the LAN side (same
network segment).
If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to the instructions on our website.
469
 
						

							The Printer Cannot Be Detected in the Wired LAN
Check1 Make sure that the printer is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to LAN inactive ?
LAN settings
Check3
 Make sure that the LAN cable is connected properly.
Make sure that the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the
cable properly.
If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
470