Canon Maxify Ib4020 User Guide

							LCD Cannot Be Seen At All
•
If the POWER lamp is off:
The printer is not powered on. Connect the power cord and press the  ON button.
•
If the POWER lamp is lit:
The LCD may be in the screen-saver mode. Press one of the buttons on the operation panel.
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							An Unintended Language Is Displayed on the LCD
Select the language you want to be displayed according to the following procedure.
1.
Press the Setup button, then wait for about 5 seconds.
2.
Press the  button once, then press the  OK button.
3.
Press the  button twice, then press the  OK button.
4.
Press the  OK button again.
5.
Use the  button to select the language for the LCD, then press the  OK button.
The desired language is displayed on the LCD.
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							Print Head Holder Does Not Move to the Position for Replacing
Important
•
The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink
tanks run out of ink, the print head holder does not move even though you open the front cover.
Check1  Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The print head holder will not move unless the power is on. If the  POWER lamp is off, close the front cover and
turn the printer on.
While the  POWER lamp is flashing, the printer is initializing. Wait until the  POWER lamp stops flashing and
remains lit, and then open the front cover again.
Check2  Is an error message displayed on the LCD?
Close the front cover, follow the Support Code (error number) displayed in the error message to resolve the
error, and then reopen it. For details on how to resolve the error, refer to 
Support Code List .
Check3
 Has the front cover been left open for 60 minutes or longer?
If the front cover is left open for more than 60 minutes, the print head holder moves to the position to protect it to
prevent the print head from drying out. Close and reopen the front cover to return the print head holder to the
position for replacing.
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							Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
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							Problems with Installation/Downloading
Cannot Install the Printer Driver
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update Printer Driver in Network Environment
Uninstalling IJ Network Tool
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							Cannot Install the Printer Driver
•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
If you cannot install the printer driver with the Setup CD-ROM, install it from our website.
Note
•
If the CD-ROM icon is not displayed, try the following:
•
Remove the CD-ROM from your computer, then insert it again.
•
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
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							•If you are unable to proceed beyond the Printer Connection screen:
Note
•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the printer and the
computer.
Check2  Follow the procedure below to connect the printer and the computer again.
1.
Turn the printer off.
2.
Unplug the USB cable from the printer and the computer, then connect it again.
3.
Turn the printer on.
Check3 If you cannot resolve the problem, follow the procedure below to reinstall the
printer driver.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "MAXIFY XXX" screen (where "XXX" is your printer's name), then remove the CD-
ROM.
4.
Turn the printer off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the printer driver.
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							•In other cases:
Reinstall the printer driver.
If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall
the driver.
Deleting the Unnecessary Printer Driver
If you reinstall the printer driver, install the printer driver with the Setup CD-ROM or install it from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before
reinstalling.
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							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
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							How to Update Printer Driver in Network Environment
Download the latest printer driver in advance.
To obtain the latest printer driver, access our web site through the Internet and download the latest printer
driver for your model.
After uninstalling the printer driver, install the latest printer driver according to the regular procedure. When
the connection method selection screen is displayed, select  Use the printer with wireless LAN
connection  or Use the printer with wired LAN connection  according to the connection method you use.
The printer will be detected automatically in the network.
After making sure that the printer is detected, install the printer driver following the on-screen instructions.
Note
•
You can use the printer over a LAN without performing setup again.
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