Canon Maxify Ib4020 User Guide

							Other Problems with Network
Forgot an Access Point Name, SSID, or a Network Key
The Message Is Displayed on the Computer Screen During Setup
The Administrator Password Set to the Printer Was Forgotten
Checking Information about the Network
How to Restore the Printer's Network Settings to Factory Default
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							Forgot an Access Point Name, SSID, or a Network Key
Cannot Connect with an Access Point to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP or
WPA/WPA2 Key)
How to Set an Encryption Key
Cannot Connect with an Access Point to Which a WEP or WPA/WPA2
Key Is Set (You Forgot the WEP or WPA/WPA2 Key)
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the printer to match the settings of the access point using IJ Network Tool.
How to Set an Encryption Key
For information on how to set up the access point, refer to the instruction manual provided with the access
point or contact its manufacturer. Make sure that the computer and the access point can communicate
with each other.
After that, set up the printer to match the settings of the access point using IJ Network Tool.
•
When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
among the access point, the printer, and the computer.
In order to communicate with an access point that uses automatically generated WEP keys, you must
configure the printer to use the key generated by the access point by entering it in hexadecimal
format.
Normally, select  Auto for the authentication method. Otherwise, select  Open System or Shared Key
according to the setting of the access point.
When the  WEP Details  screen appears after clicking  Set on the  Search screen, follow the on-screen
instructions and set the key length, the key format, the key number, and the authentication to enter a
WEP key.
For details, see 
Changing the WEP Detailed Settings .
•
When using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must match on the access
point, the printer, and the computer.
Enter the passphrase configured on the access point (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
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							Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic
encryption method.
For details, see 
Changing the WPA/WPA2 Detailed Settings .
Note
•
This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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							The Message Is Displayed on the Computer Screen During Setup
The Enter Password Screen Is Displayed During Setup
The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Search Screen
"You are connecting the printer to the non encrypted wireless network" Is Displayed
The Enter Password Screen Is Displayed During Setup
The following screen is displayed if an administrator password is set to the printer which has already been
set up to use via a network.
Enter the administrator password you have set.
Note
•
An administrator password is already specified for the printer at the time of purchase.
For details:
About the Administrator Password
For improving security, it is recommended to change the administrator password.
Changing the Settings in the Admin Password Sheet
The Screen for Setting the Encryption Is Displayed After Selecting the
Access Point in the Search Screen
This screen is displayed automatically if the selected access point is encrypted. In this case, configure the
details to use the same encryption settings set to the access point.
For information on the encryption settings, see 
Changing the Settings in the Wireless LAN Sheet .
"You are connecting the printer to the non encrypted wireless
network" Is Displayed
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							Security is not configured on the access point. The printer can still be used, so continue the setupprocedure to complete it.
Important
•
If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
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							The Administrator Password Set to the Printer Was Forgotten
Initialize the printer settings.
Select  All data , then the administrator password reverts to the default.
Reset setting
After initializing the printer settings, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
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							Checking Information about the Network
Checking the IP Address or the MAC Address of the Printer
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Printer, or Computer and the Access Point Can Communicate
Checking the Network Setting Information
Checking the IP Address or the MAC Address of the Printer
To check the IP address or the MAC address of the printer, print out the network setting information using
the operation panel of the printer.
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select  Network Information on the
View  menu.
Canon IJ Network Tool Screen
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Enter "ipconfig/all" and press the  Enter key.
The IP addresses and the MAC addresses of the network devices installed on your computer are
displayed. When the network device is not connected to the network, the IP address is not displayed.
Checking If the Computer and the Printer, or Computer and the
Access Point Can Communicate
To check that communication is available, perform the ping test.
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							1.Select Command Prompt  as shown below.•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Type the ping command and the IP address of the target printer or the target access
point, and then press the  Enter key.
ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information
To check the network setting information of the printer, print out the network setting information using the
operation panel of the printer.
Printing Out Network Setting Information
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							How to Restore the Printer's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the printer, and printing operation from a computer
over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Select  Reset LAN settings  on the operation panel of the printer to initialize the network setting.
Reset setting
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							Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Printing Stops Before It Is Completed
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