Canon Maxify Ib4020 User Guide

							Obtaining the Latest Printer DriverBy updating the printer driver to the latest version of the printer driver, unresolved problems may be solved.You can check the version of the printer driver by clicking the  About button on the  Maintenance tab.
You can access our website and download the latest printer driver for your model.
Important
•
You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
•
Before installing the latest printer driver, delete the previously installed version .
Related Topics
Before Installing the Printer Driver
Installing the Printer Driver
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							Deleting the Unnecessary Printer DriverThe printer driver which you no longer use can be deleted.When deleting the printer driver, first exit all programs that are running.
The procedure to delete the unnecessary printer driver is as follows:1.
Start the uninstaller
•
If you are using Windows 8.1 or Windows 8, from the Desktop charms, select  Settings -> Control
Panel  -> Programs  -> Programs and Features .
From the program list, select "XXX Printer Driver" (where "XXX" is your model name) and then
click  Uninstall .
•
If you are using Windows 7 or Windows Vista, select  Start menu ->  Control Panel  -> Programs  -
>  Programs and Features .
From the program list, select "XXX Printer Driver" (where "XXX" is your model name) and then
click  Uninstall .
•
If you are using Windows XP, select  Start menu ->  Control Panel  -> Add or Remove Programs .
From the program list, select "XXX Printer Driver" (where "XXX" is your model name) and then
click  Remove .
The confirmation window for uninstalling the model appears.
Important
•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialog box may appear when starting, installing or uninstalling software.
This dialog box appears when administrative rights are required to perform a task.
When you are logged on to an administrator account, click  Yes (or Continue , Allow ) to continue.
Some applications require an administrator account to continue. In such cases, switch to an administrator account, and restart the operation from the beginning.
2.
Execute the uninstaller
Click  Execute . When the confirmation message appears, click  Yes.
When all the files have been deleted, click  Complete.
The deletion of the printer driver is complete.
Important
•
Printer driver and XPS printer driver will be deleted when you uninstall the Printer Driver.
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							Before Installing the Printer DriverThis section describes the items that you should check before installing the printer driver. You should also
refer to this section if the printer driver cannot be installed.
Checking the Printer Status•
Turn off the printer.
Checking the Personal Computer Settings
•
Terminate all running applications.
•
Log on as a user who has the administrator account.
Important
•
Before installing the latest printer driver, delete the previously installed version .
Related Topics
Obtaining the Latest Printer Driver
Installing the Printer Driver
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							Installing the Printer DriverYou can access our web site through the Internet and download the latest printer driver and XPS printerdriver for your model.
The procedure for installing the downloaded printer driver is as follows:1.
Turn off the printer
2.
Start the installer
Double-click the icon of the downloaded file.
The installation program starts.
Important
•
In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialog box may appear when starting, installing or uninstalling software.
This dialog box appears when administrative rights are required to perform a task.
When you are logged on to an administrator account, click  Yes (or Continue , Allow ) to continue.
Some applications require an administrator account to continue. In such cases, switch to an administrator account, and restart the operation from the beginning.
3.
Install the printer driver
Take the appropriate action as described on the screen.
4.
Complete the installation Click  Complete .
Depending on the environment you are using, a message prompting you to restart the computer may be
displayed. To complete the installation properly, restart the computer.
Important
•
You can install the XPS printer driver with the same procedure for installing the printer driver. However, when installing the XPS printer driver, first complete installation of the printer driver.
•
You can download the printer driver and XPS printer driver for free, but any Internet access chargesincurred are your responsibility.
•
Before installing the latest printer driver, delete the previously installed version .
Related Topics
Obtaining the Latest Printer Driver
Deleting the Unnecessary Printer Driver
Before Installing the Printer Driver
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							Paper setting for PrintingBy registering the paper size and the media type loaded in the cassette, you can prevent the printer from
misprinting by displaying the message before printing starts when the paper size or the media type of the
loaded paper differs from the print settings.•
When you load paper in the cassette:
The screen to register the cassette paper information is displayed.
Press the  OK button, then register the paper size and the media type according to the loaded paper.
Important
•
For details on the proper combination of paper settings you can specify by the printer driver or on
the LCD:
Setting the Media Type with the Printer Driver and on the Printer
Setting the Paper Size with the Printer Driver and on the Printer
•
When the paper settings for printing are different from the cassette paper information registeredto the printer:
Ex:
◦
Paper setting for printing: B5
◦
Cassette paper information registered to the printer: A4
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							When you start printing, a message is displayed.
Confirm the message, then press the OK button. When the screen to select the operation is displayed,
select one of the operations below.
Note
•
Depending on the setting, the choices below may not be displayed.
Use cass. settings Select if you want to print on the paper loaded in the cassette without changing the paper settings.
For example, when the paper setting for printing is B5 and the cassette paper information registered
to the printer is A4, the printer starts printing with B5 on the paper loaded in the cassette.
Replace the paper Select if you want to print after replacing the paper of the cassette.
For example, when the paper setting for printing is B5 and the cassette paper information registered
to the printer is A4, you load B5 sized paper in the cassette before you start printing.
The cassette paper information registration screen is displayed after replacing the paper and
inserting the cassette. Register the cassette paper information according to the paper you loaded in
the cassette.
Note
•
If you do not know what paper information to register to the printer, press the  Back button
when the screen to select the operation is displayed. When the previous screen is displayed, confirm the paper size and the media type, then register them to the printer.
•
For details on the proper combination of paper settings you can specify by the printer driver oron the LCD:
Setting the Media Type with the Printer Driver and on the Printer
Setting the Paper Size with the Printer Driver and on the Printer
Cancel printing Cancels printing.
Select when you change the paper settings specified for printing. Change the paper settings, then
try printing again.
Note
•
You can disable the message which prevents misprinting. When you disable the message, the printer starts printing even though the paper settings for printing and the cassette paper information
registered to the printer are different.
•
To change the setting using the operation panel:
Cassette settings
•
To change the setting using the printer driver:
Changing the Printer Operation Mode
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							Troubleshooting
The Printer Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Search Each Function
Problems with Network Communication
Problems with Printing
Problems with Printing Quality
Problems with the Printer
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem
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							Problems with Network Communication
Problems with the Printer While Using with Network
Cannot Detect a Printer on a Network
Other Problems with Network
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							Problems with the Printer While Using with Network
The Printer Stopped Working Suddenly
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Printer
Printing Speed Is Slow
Cannot Use the Printer on Replacing an Access Point or Changing Its settings
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							The Printer Stopped Working Suddenly
Cannot Communicate with the Printer After the Network Settings Are Changed
Cannot Communicate with the Printer over the Wireless LAN
Cannot Communicate with the Printer Using the Access Point Mode
Cannot Communicate with the Printer over the Wired LAN
Cannot Print from a Computer Connected to the Network
Cannot Communicate with the Printer After the Network Settings Are
Changed
It may take a while for the computer to obtain the IP address, or you may need to restart your computer.
Search for the printer again after confirming a valid IP address is assigned to the computer.
Cannot Communicate with the Printer over the Wireless LAN
Check1  Make sure that the printer is turned on.
Check2 Make sure that the network settings in the printer are identical with those of
the access point.
Refer to the instruction manual provided with the access point or contact its manufacturer to check the access
point settings, and then modify the printer settings.
How to Set an Encryption Key
Check3  Make sure that the printer is not placed far away from the access point.
The access point is located indoors within the effective range for wireless communication. Locate the printer
within 164 ft. / 50 m from the access point.
Check4  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check5  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check6  Make sure that the network settings of the computer are correct.
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