Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Initial System Programming
Emergency Phone Number List (#406)
3-17
Programming
To create an Emergency Phone Number List:
1. Press 
f00ss#406 at extension 10 or 11.
2. Select a list entry (01—10). A display similar to the following appears:
Emergency List 03
Data
 - - - - - - - - - - - - 
3. Enter the telephone number. 
4. To save the telephone number in memory, you must press 
e.
5. Do one of the following:

To enter other telephone numbers, press n to select a different list entry and repeat 
Steps 3 and 4.

To change the telephone number you just entered, press r and repeat Steps 3 
and 4.

To delete the telephone number you just entered, press r.
6. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Emergency Phone Number List (#406)
3-18 
						

							Contents
4-i
4
Programming System Options
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-1
Abbreviated Ringing (#305) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-2

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-2

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-2
Automatic Extension Privacy (#304)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-2

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-3

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-3
Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-3

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-4

Backup Programming–Automatic (#123)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-4

Backup Programming–Manual (#124). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-5

Restore Programming (#125) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-6
Call Coverage Rings (#116 or #320) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-7

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-8

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-8
Caller ID Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-9

Caller ID  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-9

Caller ID Log Answered Calls (#317)–
Release 2.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-11

Caller ID Call Log Line Association (#318)–
Release 2.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-11

Caller ID Log All Calls (#319)–Release 2.0 or Later . . . . . . . . . . . . . . . . . . . . . .   4-12

Caller ID Type (#122) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-13
Call Waiting (#316). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-14

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-14

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-15
Copy Settings (#399) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-16

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-16

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-17
Dialing Restrictions and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-17

Allowed Phone Number Lists (#407)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-17

Allowed List Assignments (#408)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-19

Disallowed Phone Number Lists (#404) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-19

Disallowed List Assignments (#405) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-22

Line Access Restriction (#302)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-22

Outgoing Call Restriction (#401)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-24 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
4-ii
Dial Mode (#201) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-25

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-25

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-25
Display Language (#303) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-26

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-26

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-26
Distinctive Ring (#308) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-26

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-27
External Hotline (#311)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-27

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-28
Forced Account Codes  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-29

Forced Account Code Entry (#307)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-29

Forced Account Code List (#409)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-30
Groups of Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-31

Calling Group Extensions (#502)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-31

Hunt Group Extensions (#505)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-32

Group Call Distribution (#206)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-34

Night Service Group Extensions (#504)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-35

Pickup Group Extensions (#501)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-36
Hold Disconnect Time (#203)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-37

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-37

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-37
Hotline (#603)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-38

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-38

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-38
Intercom Dial Tone (#309)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-39

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-39
Line Access Mode (#313)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-40

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-40

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-40
Line Assignment (#301)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-41

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-41

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-42
Line Coverage Extension (#208)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-43

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-43

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-43
Outside Conference Denial (#109)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-44

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-44

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-44
Pool Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-44

Mode of Operation (#198). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-44

Pool Access Restriction (#315). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-45 
						

							Contents
4-iii

Pool Extension Assignment (#314) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-46

Pool Line Assignment (#207)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-48
Recall Timer Duration (#107)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-49

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-49

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-49
Remote Administration Password (#730)
–Release 3.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-50

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-50

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-50
Ring on Transfer (#119)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-51

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-51

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-51
Rotary Dialing Timeout (#108)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-51

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-51

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-52
Star Code Dial Delay (#410)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-52

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-53

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-53
System Password (#403)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-54

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-54

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-54
System Reset–Programming Saved (#728)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-55

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-55

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-55
System Speed Dial  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-56

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-56

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-57
Toll Call Prefix (#402)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-57

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-57

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-58
Transfer Return Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-58

Transfer Return Extension (#306)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-58

Transfer Return Rings (#105)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-59
Unique Line Ringing (#209) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-60
Voice Interrupt On Busy (#312) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-61

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-61

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   4-62 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
4-iv 
						

							Overview
4-1
4
Programming System Options
Overview
As a System Administrator, after you have initialized the system, you should program features for 
the entire system. In addition, you need to be able to back up and restore programming.
Many of these features affect individual extensions, but they are programmed from extension 10 or 
11, or from a PC connected to the system. For instructions on system programming, see “Using 
System Programming” on page 3-2.
The features are listed alphabetically. When a group of features deals with the same overall 
function, they are grouped accordingly (for example, Doorphone Alert Extensions and 
Doorphone Extension under “Doorphone Programming.”) 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Abbreviated Ringing (#305)
4-2
Abbreviated Ringing (#305)
Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a 
specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call 
rings only once. The green light next to the line or pool button flashes until the call is answered or 
the caller hangs up (or for a transferred call, until the call returns to the transfer return extension). 
This feature prevents incoming calls from distracting you when you are busy on another call. To 
allow calls to ring repeatedly, set Abbreviated Ringing to Not Active.
Considerations

Abbreviated Ringing applies only to system telephones.

Abbreviated Ringing is typically set to Not Active for operators and others who handle many 
calls quickly so they have an audible reminder of incoming calls.

Abbreviated Ringing applies to outside, transferred, and intercom calls.

The volume of an abbreviated ring is lower than a normal ring.

Calls to a busy extension ring at a lower volume than normal even if Abbreviated Ringing is 
set to Not Active.
Programming
To change the Abbreviated Ringing setting for an extension:
1. Press 
f00ss#305 at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. To set Abbreviated Ringing, press 
D until the appropriate value appears.

1 = Active (incoming calls ring once; the factory setting) ✔ 

2 = Not Active (incoming calls ring repeatedly)
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode.
Automatic Extension Privacy (#304)
Use this feature to prevent a user from joining an active call at an extension. When Automatic 
Extension Privacy is Assigned for an extension, other users cannot join active calls at that 
extension. This feature is typically used for single-line telephones and extensions connected to fax 
machines, modems, and credit card scanners, which make and receive data calls that should not 
be interrupted. This feature can provide the Privacy (F07) function for single-line telephones. 
						

							Programming System Options
Backup and Restore
4-3
Considerations

If you want to be able to intercept calls routed to an auxiliary device–such as an answering 
machine, a voice messaging system, or an auto attendant–make sure Automatic Extension 
Privacy is Not Assigned for the auxiliary equipment extension.

Single-line telephones and system telephones without a programmed Privacy button cannot 
override this feature once it is assigned to an extension.

If Automatic Extension Privacy is Assigned at an extension, the green light is lit 
automatically after programming the Privacy button to indicate that Privacy is currently active.

Automatic Extension Privacy applies only to active calls. Any user can retrieve a held call 
unless Exclusive Hold is used.

If the voice messaging system extension does not have Automatic Extension Privacy turned 
on, other users can bridge onto the call. If a user bridges onto the call, a forward disconnect 
signal is sent to the voice messaging system, causing it to disconnect from the call. This 
causes the screening extension to be dropped from the call, and the person who bridged onto 
the call is now talking to the calling party.
Programming
To change the Automatic Extension Privacy setting for an extension:
1. Press 
f00ss#304 at extension 10 or 11. 
2. Enter the number of the extension to be programmed. 
3. Press 
D until the appropriate value displays:

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode.
Backup and Restore
You should back up the system programming periodically onto a Backup/Restore PC Card, 
especially if you are changing the processor module or upgrading the system, or before and after 
any major programming changes. You can back up the programming automatically or manually. 
Occasionally, you may have to restore programming from the backed-up file.
The PARTNER ACS Release 3.0 includes a PARTNER Remote Access PC Card, which 
allows you to program the system and perform backup and restore functions remotely or 
locally with a PC.  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Backup and Restore
4-4
Considerations

Whenever you change the setting for Backup Programming–Automatic from Not Active to 
Active, a backup occurs at the next occurrence of 2:00 a.m. After that, backups are done at 
2:00 a.m. on the first day of each month until you change the setting back to Not Active.

Slot 2 is recommended for the Backup/Restore PC Card; however, you can use either slot. If 
the system detects Backup/Restore PC Cards in both slots when a backup begins, the first slot 
is used and the second is ignored.

The same Backup/Restore PC Card can be used for both automatic and manual backups, 
since the data is recorded in two separate files. An automatic backup replaces the 
AUTO.mmddyy file only, and a manual backup replaces the MAN.mmddyy file only.

Verify that the System Date (#101), System Day (#102) for systems prior to Release 3.0, and 
System Time (#103) are set correctly. These settings are not backed up. 

Calls continue to be handled normally during an automatic or manual backup.

In Release 4.0 and later systems, the configuration of the 1600 DSL module is not backed up 
to the PCMCIA card. Instead, the configuration is retained in the flash memory of the 1600 
DSL module. Upon a system cold-start, the configuration retained in the flash memory 
becomes the “active” configuration of the 1600 DSL module.
Backup Programming–Automatic (#123)
Use this feature to set up the automatic backup of all programming (except the system date, day, 
and time). When Backup Programming–Automatic is set to Active, the information is backed up 
at 2:00 a.m. on the first day of each month (determined by the system date and time settings) to a 
Backup/Restore PC Card.
If Backup Programming–Automatic is Active and an automatic backup fails, a Backup-Failure 
Alarm message appears (instead of the system date and time) on the top line of the telephone 
display at idle Extensions 10 and 11. The message is one of the following:

Backup Failed:Write Prot 

Backup Failed:Check Card 

Backup Failed:SystemBusy 

Backup Failed:InsertCard 
See Chapter 11, “Troubleshooting” for an explanation of these messages and suggested corrective 
actions, and for the procedure for clearing the Backup-Failure Alarm message.