Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming & Using Telephone Features
Call Pickup (I6XX)
8-15
Using Call Park on a Single-Line Telephone
To park a call:
1. While on a call, press the switchhook or 
R.
The call is put on hold and you hear intercom dial tone. 
2. Dial your two-digit extension number.
3. Hang up.
If the call is not picked up within three minutes, it rings back at your extension. If you are on 
another call when the parked call returns, you will not receive notification even if Call Waiting 
is assigned to your extension. The parked call rings back when your telephone is idle. 
To retrieve a parked call using Call Pickup:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial 
6 and the extension number where the call is parked.
Call Pickup (I6XX)
Use this feature to answer any intercom, outside, or transferred call ringing at another specified 
extension (where XX is a system extension number). This feature is useful for officemates who 
agree to answer each other’s calls.
Considerations

You can program a Call Pickup button on a system telephone to pick up with one touch a call 
that is ringing or parked at another specified extension.

Use this feature to retrieve a parked call. If you use Call Pickup to answer a call that is parked 
at an extension that also has ringing calls, you are connected to the parked call–parked calls 
take precedence over ringing calls.
Programming
To program a Call Pickup button:
1. Press 
f00.
2. Press a programmable button.
3. To specify the extension to be answered, press left 
i, followed by 6 and the two-digit 
system extension number. For example, to answer a call ringing at extension 23, press left 
i623.
4. Program another button for this extension, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Screening (F25)–Release 3.0 or Later
8-16
Using Call Pickup on a System Telephone
1. Lift the handset.
2. Press the programmed button, or press 
i6 and the two-digit number of the extension 
at which the call is ringing or parked.
Using Call Pickup on a Single-Line Telephone
1. Lift the handset.
You hear intercom dial tone. 
2. Dial 
6 plus the two-digit number of the extension at which the call is ringing or parked.
Call Screening (F25)–Release 3.0 or Later
Call Screening allows you to listen to a caller leaving a message in your mailbox. This feature 
applies only if you have a voice messaging system and an MLS or PARTNER system telephone. 
This feature is not available on tip/ring telephones.
SECURITY ALERT:
Use Station Lock (F21) to prevent misuse of this feature. If Station Lock is activated, Call 
Screening does not work.
You must program Call Screening on a line button with LEDs by using Centralized Telephone 
Programming. Once the button is programmed, the user can turn the feature on by pressing the 
button. Calls are now screened until the user turns the feature off by pressing the button again.
When the feature is on, Call Screening begins once the voice mail system has answered the call. 
While the call is being screened, the user is connected to the call in a listen-only mode on the 
speakerphone. The user can hear both the outgoing announcement and the incoming caller 
leaving the message.
One call can be screened at a time at an extension. If more than one call is ringing, the system 
uses the ringing line order procedure to determine which of the eligible calls to screen. 
Once Call Screening begins, the user can:

Answer the screened call by going off-hook on the handset. This causes voice mail to drop off 
the call.

Turn the feature off by pressing the Call Screening button again. The telephone drops off the 
call, but the voice mail system does not drop off the call.

Answer or place another call. This causes the telephone to drop off the call. 
						

							Programming & Using Telephone Features
Call Screening (F25)–Release 3.0 or Later
8-17 A green steady LED for the button indicates that Call Screening is on but not currently screening 
any calls. While a call is being screened, the button LEDs alternately flash red and green to 
indicate that the connection has been established.
Considerations

Call Screening must be programmed on a button with lights. 

This feature is not available at tip/ring, proprietary cordless, or wireless telephones.

This feature can be turned on only by pressing the programmed button. It cannot be accessed 
by dialing the Call Screening feature access code.

An incoming call can be screened at that extension only if the extension is the Line Coverage 
Extension for that line, the call has been transferred to that extension, or the call is an 
intercom call to the extension.

If the user is currently on a line or intercom call, Call Screening is ignored.

After a call has been sent to the voice mail system, you cannot use the Call Screening feature 
to screen that call. Call Screening must be on before or while the call is ringing at the 
telephone.

Users cannot create a conference call while screening a call.

While a call is being screened, dialpad button pushes are ignored.

A user cannot enter program mode while screening a call.

Dialable features that interrupt Call Screening are: Last Number Redial (F05), Station Lock 
(F21), Personal Speed Dial (F80-89), and System Speed Dial (F600-699).

Programmed buttons that interrupt Call Screening are: Do Not Disturb (F01), Save Number 
Redial (F04), Last Number Redial (F05), and Station Lock (F21).

If the voice messaging system extension does not have Automatic Extension Privacy (#304) 
turned on, other users can bridge onto the call. If a user bridges onto the call, a forward 
disconnect signal is sent to the voice messaging system, and it disconnects from the call. This 
causes the screening extension to be dropped from the call, and the person who bridged onto 
the call is now talking to the calling party.
Programming
1. Press f00ssc at extension 10 or 11.
2. Enter the number of the extension to be programmed with the feature.
3. Press a programmable button with LEDs.
4. Press 
f25.
5. Program another extension, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Features
8-18
Caller ID Features
Caller ID is available on system display telephones on all lines for which you subscribe to Caller 
ID service. Caller ID information is the caller’s telephone number (and name, if available). When 
active on a call, you automatically receive Caller ID information for the duration of the call. When 
your extension is idle, you receive Caller ID information for the call you will be connected to when 
you lift the handset.
The following Caller ID features can be implemented by individual telephone users:

Caller ID Inspect 

Caller ID Call Logging and Dialing 

Caller ID Name Display 
You can use all these features while using Call Screening (F25).
Caller ID Inspect (F17)
Use this feature to view Caller ID information for a second call, without disconnecting the current 
call or putting it on hold. You can inspect ringing, active, or held calls.
Considerations

Program Caller ID Inspect on a button with lights on a system display telephone.

Make sure the green light next to the Caller ID Inspect button is fluttering before pressing a 
line or pool button; otherwise, the call you are on is disconnected, and you are connected to 
the call on the line or pool button that was pressed.

You can inspect outside calls that appear on intercom buttons. (If the call is an intercom call, 
the factory-set display is shown.)

If you are not active on a call, you can press line, pool, and intercom buttons to view Caller ID 
or Call Coverage information for those lines; however, if you pick up the handset, you join or 
answer the call shown on the display.

If you program a Caller ID Name Display button, you can toggle between Caller ID name and 
Caller ID number while inspecting lines.

You can view the Caller ID name and number on a two-line display telephone while a call is 
ringing on systems of Release 4.0 or later.
In Release 4.0 and later systems, you receive both the caller’s number and name on a 
two-line display telephone while the call is ringing. The TransTalk telephones only receive 
either the caller’s number or the caller’s name, depending on the status of the Caller ID 
Name Display feature. 
						

							Programming & Using Telephone Features
Caller ID Features
8-19

A user at a covering extension who has a system display telephone and who is busy on a call 
can use Caller ID Inspect to view the number of the extension from which a Call Coverage 
call is being sent.
Programming
To program a Caller ID Inspect button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f17.
4. Program another button for this extension, or exit programming mode.
Using Caller ID Inspect
To use Caller ID Inspect:
1. While active on a call, press the programmed button.
The green light flutters. Caller ID Inspect is activated. 
2. Press a line, pool, or 
i button.
The Caller ID or Call Coverage information for the selected line, pool, or intercom is 
displayed. 
3. Press the programmed button to deactivate the feature.
The feature is deactivated automatically if you hang up the handset or press any button other 
than a line, pool, or 
i button. The green light is off when the feature is deactivated.
Caller ID Call Logging and Dialing (F23)
Once the system administrator assigns the Caller ID Call Log Line Association, Caller ID Log 
Answered Calls, and/or the Caller ID Log All Calls features to log Caller ID calls, you use Caller 
ID Logging and Dialing (F23) on Release 2.0 or later systems to view the log. Caller ID Call 
Logging and Dialing is available on system display telephones for all lines for which you 
subscribe to a Caller ID service. Use this feature to view Caller ID information for central office 
calls.
Up to 400 call records can be stored for the system. Each line associated with an extension to log 
Caller ID calls is guaranteed a minimum of 20 call records.
You also can automatically dial the number stored in the log.
You must program Caller ID Logging and Dialing onto a line button with LEDs to use 
the feature. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Features
8-20The call records stored in each user’s call log and available for viewing depend on the following:

Unanswered transferred calls are logged automatically, whether or not the line and extension 
are associated with the Call Logging features.

If Caller ID Log Answered Calls is used alone, all Caller ID calls that are answered by that 
extension are logged.

If Caller ID Log Line Association is used alone, all unanswered Caller ID calls that ring on a 
line associated with the extension are logged.

If both Caller ID Log Answered Calls and Caller ID Log Line Association are used, all 
Caller ID calls that are answered by that extension and all unanswered Caller ID calls that ring 
on a line associated with the extension are logged.

If both Caller ID Log Line Association and Caller ID Log All Calls are used, all answered 
Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines 
are logged. This combination can be assigned to a maximum of one extension per system.
The Caller ID information appears on three screens:

The first screen shows the caller’s number (or the reason that the number is not available).

The second screen shows the caller’s name (or the reason that the name is not available).

The third screen shows the date and time of the call. 
In addition, the system logs the line the call came in on, whether the log entry was viewed, whether 
the call was answered or not answered, and whether an attempt was made to return the call by 
using the dialing option.
Considerations

This feature is available on 24-character PARTNER 18D and 34D display telephones. It is not 
available for the MLS, MLC, TransTalk 9000-Series, or tip/ring telephones.

Any users who have system display telephones and have lines with Caller ID can view and 
dial the numbers of logged Caller ID calls.

You cannot use Caller ID Logging and Dialing (F23) if Station Lock (F21) or Caller ID 
Inspect (F17) is active.

To view the Caller ID Call Log, you must program a Caller ID Call Logging and Dialing 
button on a button with lights on a system display telephone. (This feature is not supported on 
a button without lights.)

All unanswered Caller ID calls that are transferred to another extension are logged at that 
extension.

Caller ID calls transferred to a group are logged at every extension that alerts in the group if 
no one in the group answers the call. However, if a user answers the call at any extension in 
the group, it is not logged as unanswered at any extension.

If a Caller ID call is answered by the Direct Extension Dial feature and the caller hangs up 
without dialing an extension, the call is not logged at any extension. However, if a caller dials 
an extension that is associated with the Caller ID Logging feature, the call is logged as 
unanswered if it is not answered at the extension. 
						

							Programming & Using Telephone Features
Caller ID Features
8-21

To prevent unauthorized persons from viewing the log, Caller ID calls cannot be viewed at a 
locked station.

The date and time of an incoming call is logged from the central office. Therefore, the date and 
time of the call that you see on the system display telephone may be different from the date 
and time reported in the SMDR report for the extension.

You can use this feature while using Call Screening (F25).
Examples
The examples below show how unanswered Caller ID information is logged:

Line 6 is associated with extensions 11 and 12 for Call Logging. If a central office call rings 
and is not answered on line 6, it is logged as “unanswered” on extensions 11 and 12. If it is 
answered, it is logged only if the answering extension has been programmed to log answered 
calls or to log all calls.

Line 5 is associated with extension 11 for Call Logging. A user at extension 11 answers a call, 
transfers it to extension 12, and the caller hangs up before it is answered. The call is logged as 
unanswered at extension 12.

When a call is answered, it is not logged unless the system has been programmed to log 
answered calls by using Caller ID Log Answered Calls, or an extension is programmed to 
answer all calls by using Caller ID Log Line Assignment and Caller ID Log All Calls.
Programming
To program a Call Log Display button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f23.
4. Program another button for this extension, or exit programming mode.
Using the Caller ID Logging and Dialing Feature
When Caller ID information is logged for your extension and you have programmed a Call Log 
button, the word 
Calls is displayed, as shown in Figure 8-1. (For the Hong Kong Release 3.0 
version, the dialed digits will display slightly differently than shown in the illustrations in this 
document.) 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Features
8-22
Figure 8-1.  System Telephone Display Showing Logged Calls
To view the log: 
1. Press your preprogrammed Call Log button. 
The green light flutters and the Call Log is activated. One of several messages appears. 
2. Press the 
More button repeatedly until you see the Telephone Number Display (shown in 
Figure 8-2).
Figure 8-2.  Telephone Number Display
On the Telephone Number Display, the newest call in the log is shown. The log shows the calls in 
last-in-first-out order.
An 
Out-of-Area message appears if the call was dialed from a region that does not suppor t 
Caller ID. A 
Privacy message appears if the caller blocked transmission of Caller ID information. 
A No Number message displays if no information was received.
You have several options at the Telephone Number Display:

Press the Next button to view the next logged call.
If you have a second call logged, it is displayed. 

Press the Prev. button to view the Telephone Number Display of the previous log record.

Press the Dial button to dial the telephone number and return the call (see dialing 
instructions that follow).

Press the More button to view the caller’s name.
02 / 26 Wed Calls
10:53 a m
*908 - 555 - 1234
Next  Prev.  Dial   Mor e 
						

							Programming & Using Telephone Features
Caller ID Features
8-23 At the Name Display, shown in Figure 8-3, the caller’s name is shown. If the caller’s name is not 
available, one of the following messages displays:

An Out-of-Area message appears if the call was dialed from a region that does not support 
Caller ID.

A Privacy message appears if the caller blocked transmission of Caller ID information.

A No Name message appears if no information was received.
Figure 8-3.  Caller ID Name Display
You have several options at the Name Display:

Press the Next button to view the next logged call.
If you have a second call logged, it is displayed. 

Press the Prev. button to view the Name Display of the previous log record.

Press the Dial button to dial the telephone number and return the call (see dialing 
instructions that follow).

Press the More button to view the Call Status display.
At the Call Status display, shown in Figure 8-4, you see the following information:

At the left of the display, you see the date and time of the call and either am or pm to indicate 
whether the call arrived in the morning or afternoon.

The entry in the next column indicates the line that the call came in on.

The next entry (a vertical handset symbol) indicates whether the call was answered at the 
extension. If the call was not answered, this column is blank.

In the next column, D indicates that a user attempted to use automatic dialing to return 
the call. If no callback was attempted, the column is blank.
*James Jones
Next  Prev.  Dial   Mor e 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Features
8-24
Figure 8-4.  Call Status Display
You have several options at this display:

Press the Next button to view the next logged call.
If you have a second call logged, it is displayed. 

Press the Prev. button to view the Call Status Display of the previous log record.

Press the Erase button to erase the log record (see instructions that follow). 

Press the More button to view the Telephone Number Display.
Erasing Call Log Records
When the Erase button is pressed on the Call Status Display, Entry Erased appears 
(see Figure 8-5).
Figure 8-5.  Entry Erased Display
You have several options at the Entry Erased Display:

Press the Next button to view the next logged call.
If you have a second call logged, it is displayed. 

Press the Prev. button to view the Call Status Display of the previous log record.

Press the All button to erase all call log records for this extension. 
11/28 10:37am l01 
Next Prev. Erase   Mor e
Entry Erased
Next Prev.  All