Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming & Using Telephone Features
Speed Dialing Features
8-55
Speed Dialing Features
You can quickly dial numbers from your telephone by using one of these features:

Personal Speed Dial 

System Speed Dial 
Personal Speed Dial
Use this feature to store up to 20 frequently-dialed numbers for each extension. Personal Speed 
Dial numbers can be dialed quickly by pressing 
f (or # at intercom dial tone on a single-line 
telephone) and the two-digit code from 80 through 99. The Personal Speed Dial numbers 
programmed for a particular extension are for use only at that extension.
Personal Speed Dialing, which lets you dial a number by pressing three buttons, is different from 
Auto Dialing, which lets you dial a number by pressing a single button.
Considerations

If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is 
needed to place calls outside the PBX or Centrex system, include the dial-out code in Speed 
Dial numbers that must dial out of the PBX or Centrex system.

You cannot program Personal Speed Dial numbers onto Auto Dial buttons.

You can dial Personal Speed Dial numbers on a single-line telephone, but the numbers must 
be programmed from extension 10 or 11.

A combined total of 800 outside Auto Dial and Personal Speed Dial numbers can be 
programmed.

You can store account codes as Personal Speed Dial numbers for use with the Account 
Code Entry feature. 

External Hotline (#311) uses Personal Speed Dial code 80 for the External Hotline 
telephone number.

A Personal Speed Dial number can begin with a star code; the system automatically inserts a 
delay based on the Star Code Dial Delay setting. 

Personal Speed Dial cannot be used with Call Screening (F25).
Programming
To  p r o g r a m  Personal Speed Dial numbers:
1. Press 
f00.
2. Select a two-digit code by pressing 
f and dialing two digits between 80 and 99.
If a number is assigned already to the code, the number appears on the display. If no number 
is assigned to the code, the display reads 
Blank. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Speed Dialing Features
8-563. Enter the telephone number exactly as you would dial it. The number can be up to 28 
characters consisting of the digits 0—9, 
*, #, and special dialing functions that you can 
access by pressing 
h (Pause),! (Stop), S (Recall), and & (Touch-Tone 
Enable).
4. Do one of the following:

To program another Personal Speed Dial number, start from Step 2.

To program over an existing number, enter the new number after selecting the two-digit 
code.

To  r e m o v e  a  Personal Speed Dial number, enter the number’s two-digit code and press 
! once.
5. Continue programming, or exit programming mode.
Using Personal Speed Dial on a System Telephone
To use Personal Speed Dial on a system telephone:
1. Lift the handset or press 
S before dialing:
2. Do one of the following:

If you want to call on a specific line, press the line button (or press i8 and the two-
digit line number).

If you want to call using a specific pool, press the pool button (or press i and the 
three-digit pool access code).
3. Press 
f.
4. Dial the two-digit Personal Speed Dial code (80—99).
If you did not specify an outside line or pool, the system automatically selects one, turns on the 
speaker if the handset is in the cradle, and dials the number. The number being dialed shows 
on a display telephone. 
Using Personal Speed Dial on a Single-Line 
Telephone
You can dial Personal Speed Dial on a single-line telephone, but the numbers must be 
programmed from extension 10 or 11. To dial a programmed Personal Speed Dial number:
1. Lift the handset.
You hear intercom dial tone.
2. Press 
#.
3. Dial the two-digit Personal Speed Dial code (80—99).
The system automatically selects an outside line and dials the number.  
						

							Programming & Using Telephone Features
Speed Dialing Features
8-57
System Speed Dial 
Use this feature to dial a System Speed Dial number by pressing f (or # at intercom dial 
tone on a single-line telephone) and the three-digit code from 600 through 699. The System 
Administrator has programmed up to 100 frequently used numbers as System Speed Dial 
numbers. Any user on the system can dial these numbers.
Considerations

System Speed Dial numbers cannot be programmed on Auto Dial buttons.

You can use multiple Auto Dial buttons and System Speed Dial numbers during the course of 
a single call. For example, you can use an Auto Dial button or System Speed Dial number to 
dial the Account Code Entry feature code, and another System Speed Dial number to dial 
the account code.

System Speed Dialing, which lets you dial a number by pressing four buttons, is different 
from Auto Dialing, which lets you dial a number by pressing a single button.

System Speed Dial cannot be used with Call Screening (F25).
Using System Speed Dial on a System Telephone
To use System Speed Dial on a system telephone:
1. Lift the handset or press 
S before dialing:
2. Do one of the following:

If you want to call on a specific line, press the line button (or press i8 and the two-
digit line number).

If you want to call on a line in a specific pool at a pooled extension, press the pool button 
(or press 
i and dial the three-digit pool access code 880, 881,882, or 883).
3. Press 
f.
4. Dial the three-digit System Speed Dial code (600—699).
If you did not specify an outside line or pool, the system automatically selects one, turns on the 
speaker if the handset is in the cradle, and dials the number. The number being dialed appears 
on a display telephone unless it is a Marked System Speed Dial number.
Using System Speed Dial on a Single-Line Telephone
To use System Speed Dial on a single-line telephone:
1. Lift the handset.
You hear intercom dial tone.
2. Press 
#.
3. Dial the three-digit System Speed Dial code (600—699).
The system automatically selects an outside line and dials the number. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Lock (F21)
8-58
Station Lock (F21) 
Use this feature to enter a four-digit code on your telephone dialpad to “lock” your extension. Later, 
you enter the identical code to unlock the extension. Station Lock helps to prevent unauthorized 
people from making outside calls from these extensions. You should lock your extension whenever 
you leave your desk for an extended period of time.
Considerations

Station Lock is available only on system and single-line touch-tone telephones.

You can program a Station Lock button on a system telephone. Use a button with lights so 
you can quickly determine whether or not the extension is locked.

You can enter a different code each time you lock your extension.

A user at a locked extension can make intercom calls and can receive intercom and outside 
calls.

All outside numbers except Marked System Speed Dial numbers and numbers on the 
Emergency Phone Number List are restricted from locked extensions.

If you forget the code, use Station Unlock to unlock the extension.

Do not lock External Hotline extensions. 

Station Lock returns to the status (on/off) it was in before a power failure occurred or System 
Reset was used.

You cannot use the Caller ID Call Logging and Dialing feature when your extension is 
locked.

For security purposes, use Station Lock to prevent misuse of Call Screening (F25). 
Programming
To program a Station Lock button:
1. Press 
f00.
2. Press a programmable button.
3. Press 
f21.
4. Program another button for this extension, or exit programming mode. 
						

							Programming & Using Telephone Features
Station Lock (F21)
8-59
Using Station Lock on a System Telephone
To lock an extension when the telephone is idle or while active on an intercom or outside call:
1. Press the Station Lock button or 
f21.
On a programmed button with lights, the green light flashes.
2. Enter a four-digit code by using digits 0—9.
3. Re-enter the four-digit code.

If the code entered in Step 3 matches the code entered in Step 2, the extension is locked. 
On a button with lights, the green light changes to on steady. On a display telephone, the 
display shows 
****.

If the code entered in Step 3 does not match the code entered in Step 2, the extension 
remains unlocked. On a button with lights, the green light turns off. Repeat the locking 
procedure.
To unlock a locked extension:
1. Press the Station Lock button, or press 
f21.
On a programmed button with lights, the green light flashes.
2. Enter the four-digit code that you used to lock the extension.

If the code entered in Step 2 matches the code used to lock the extension, the extension is 
unlocked. On a button with lights, the green light turns off.

If the code entered in Step 2 does not match the code used to lock the extension, the 
extension remains locked. On a button with lights, the green light remains on steady. 
Repeat the unlocking procedure.
Using Station Lock on a Single-Line Telephone
To lock a single-line touch-tone telephone:
1. Lift the handset.
You hear intercom dial tone.
2. Press 
#21.
You hear intercom dial tone again.
3. Enter a four-digit code by using digits 0—9.
You hear intercom dial tone again.
4. Re-enter the four-digit code.

If the code entered in Step 4 matches the code entered in Step 3, you hear silence. The 
extension is locked.

If the code entered in Step 4 does not match the code entered in Step 3, you hear fast 
busy tone and the extension remains unlocked. Repeat the locking procedure. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Password
8-60To unlock a single-line touch-tone telephone:
1. Lift the handset.
You hear intercom dial tone.
2. Press 
#21.
You hear intercom dial tone again.
3. Enter the four-digit code that you used to lock the extension.

If the code entered in Step 3 matches the code used to lock the extension, you hear 
silence and the extension is unlocked.

If the code entered in Step 3 does not match the code used to lock the extension, you hear 
fast busy tone and the extension remains locked. Repeat the unlocking procedure.
System Password 
The System Administrator programs a four-digit password that you can enter from PARTNER and 
MLS telephones to override dialing restrictions (if the extension has access to an outside line).
Considerations

The password overrides all dialing restrictions except Line Access Restriction and Pool 
Access Restriction.

Once a password is programmed, you must enter it to turn Night Service on and off. 
Additionally, if Night Service is on, users in the Night Service Group must enter the 
password to make any outgoing calls (except calls to numbers on the Emergency Phone 
Number List and Marked System Speed Dial numbers). Dialing restrictions for extensions 
not in the Night Service Group remain the same as during normal daytime operation.
Using System Password
To use System Password:
1. Before lifting the handset or turning on the speaker at a PARTNER or MLS telephone, press 
h.
2. Enter the password.
The System Password does not appear on display telephones.
3. Press an outside line button (or press 
i8 and a two-digit line number) or a pool button 
(or press 
i and a three-digit access code), and lift the handset.
4. Dial the number.
The password is in effect until you hang up the telephone. 
						

							Programming & Using Telephone Features
Touch-Tone Enable (F08)
8-61
Touch-Tone Enable (F08) 
Use this feature to send touch-tone signals on an outside call over a rotary line. For example, you 
may need to dial touch-tone digits while on a call to a bank-by-telephone service. You can use 
Touch-Tone Enable only from a system telephone.
Considerations

Touch-Tone Enable is needed only when dialing on a rotary line. 

Use Touch-Tone Enable only after a call is connected. For example, use this feature after 
dialing a bank-by-telephone service that requires you to dial touch-tone digits.

You can program a Touch-Tone Enable button on a system telephone to turn on Touch-Tone 
Enable with one touch.

You cannot use Touch-Tone Enable with Call Screening (F25).

To activate this feature from within a number stored on an Auto Dial button or as part of a 
Speed Dial number, press 
& when storing the number.
Programming 
To program a Touch-Tone Enable button:
1. Press 
f00.
2. Press a programmable button.
3. Press 
f08.
4. Program another button for this extension, or exit programming mode.
Using Touch-Tone Enable
From a system telephone, press the programmed button or press f08 when you need to 
enter touch-tone digits. Touch-Tone Enable stays in effect until you hang up. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
VMS Cover (F15)
8-62
VMS Cover (F15) 
Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom 
and transferred calls for users extensions to the Call Answer Service of the voice messaging 
system after the specified number of rings (factory setting is three rings). You must have a voice 
messaging system to use VMS Cover, and you can use it only from a system telephone.
Considerations

Program VMS Cover on a button with lights. 

VMS Cover does not apply to coverage calls, forwarded calls, group calls, parked calls, 
transfer-return calls, Voice Interrupt On Busy calls, or voice-signaled calls.

If Automatic VMS Cover is assigned to an extension, that extension normally is covered by 
the voice messaging system. For greater flexibility, you can program a VMS Cover button to 
turn coverage on and off as needed. Once a VMS Cover button is programmed, you must use 
the button to turn VMS Cover on and off even though Automatic VMS Cover is assigned.

VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage 
Extension.

Use VMS Cover Rings to change the number of times intercom and transferred calls or 
outside calls on lines assigned ownership ring at extensions before they are sent to the voice 
messaging system.

A user can turn on VMS Cover while a call is ringing to send that call immediately to his or her 
voice mailbox.

Users with VMS Cover already turned on can activate Do Not Disturb to Send All Calls 
immediately to their voice mailboxes.

If an extension has VMS Cover and Call Coverage active, calls ring at the covering extension 
for the specified number of Call Coverage Rings. If the covering extension does not answer, 
the call is routed to the voice mailbox of the extension that activated Call Coverage after the 
specified number of VMS Cover Rings.

If an extension has VMS Cover and Call Forwarding active, calls ring at the Call Forwarding 
destination extension; they are not covered by the voice messaging system.
Programming
To program a VMS Cover button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f15.
4. Program another button for this extension, or exit programming mode. 
						

							Programming & Using Telephone Features
Voice Interrupt Features
8-63
Using VMS Cover
From a system telephone, press the programmed button to turn VMS Cover on; press it again to 
turn it off. When the light is on, VMS Cover is on and your unanswered intercom and transferred 
calls or outside calls on lines assigned ownership go to your voice mailbox after the specified 
number of VMS Cover Rings.
If you turn on VMS Cover while a call is ringing, the call is sent immediately to your voice mailbox.
If VMS Cover is already on and a call begins to ring, you can turn on Do Not Disturb to send that 
call and any subsequent calls immediately to your voice mailbox.
Voice Interrupt Features
Use the Voice Interrupt On Busy feature to talk to a user who is active on a call. The user then 
can use Voice Interrupt On Busy Talk-Back to speak to you.
Voice Interrupt On Busy 
A Voice Interrupt On Busy call is a special intercom call that lets a user (the originator) interrupt 
and speak to another user (the recipient) who is busy on an intercom or outside call. When Voice 
Interrupt On Busy is initiated, the recipient hears two beeps before hearing the originator’s voice. 
The third party to whom the recipient is speaking probably can hear both the beeps and the faint 
sound of the originator’s voice. This feature typically is used by the operator to alert the boss to an 
important incoming call or event when the boss is already on a call.
The System Administrator programs Voice Interrupt On Busy to identify extensions that can 
receive Voice Interrupt On Busy calls.
You can use Voice Interrupt On Busy only from a system telephone.
Considerations

The Voice Interrupt On Busy tone (two beeps) is unique to distinguish it from a voice-
signaled intercom call tone (one beep). 

If a Voice Interrupt On Busy call is made to an idle extension, the originator and the recipient 
hear a voice-signaled intercom call tone (one beep) instead.

If you receive a Voice Interrupt On Busy call and press h, the third party is put on hold 
and the originator hears two beeps that indicate you have ended the Voice Interrupt On Busy 
call. Do one of the following:
– To talk to the originator, if the green light next to the 
i button is flashing, press 
i. (You cannot use the Voice Interrupt On Busy Talk-Back button once a Voice 
Interrupt On Busy call has ended.) 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Interrupt Features
8-64– To resume your conversation with the third party, press the line or pool button next to the 
winking green light.

Any party involved in a Voice Interrupt On Busy call cannot be involved in a second Vo i c e  
Interrupt On Busy call until the first is finished.

The recipient can use a Voice Interrupt on Busy Talk-Back button to respond to the 
originator of the Voice Interrupt On Busy call. The recipient’s response is not heard by the 
third party.

You cannot receive Voice Interrupt On Busy calls if:
–Do Not Disturb is active at your extension.
– You are part of a joined call (Joining Calls).
– You are part of a Conference Call. 
– You are recording a call by using Record-a-Call (F24).
– You are screening a call by using Call Screening (F25).
Using Voice Interrupt On Busy
To initiate a Voice Interrupt On Busy call:
1. From a system telephone, press 
i.
2. Press 
* plus a two-digit extension number (or use an Auto Dial button).
3. Listen for one of the following responses:

If you hear one beep, you have reached an idle system telephone. You can speak after the 
beep.
Your voice is heard through the other extension’s speaker. If the recipient is present, he or 
she can reply.

If you hear two beeps, you have reached a busy system telephone with Voice Interrupt 
On Busy assigned. You can speak after the beeps. The third party to whom the recipient 
is speaking probably also hears the two beeps and the faint sound of your voice.
If the recipient has a Voice Interrupt On Busy Talk-Back button, wait for a response. If 
you hear a second set of beeps, the recipient has ended the Voice Interrupt On Busy 
call. In either case, hang up to end your part of the Voice Interrupt On Busy call.

If you hear ringing, you have reached a single-line telephone, an idle MLC-6 or TransTalk 
9000-series telephone, or a system telephone that is idle, has Do Not Disturb turned off, 
and has Voice Interrupt On Busy not assigned. Your call is not completed until someone 
answers.