Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Initial System Programming
Using Centralized Telephone Programming
3-7
Remote Programming 
Available for use with PARTNER ACS Release 3.0 or later, PARTNER ACS Remote 
Administration software provides the capability to perform remote administration and programming 
(except for the Hong Kong 3.0 version) from a remote or local PC. For more information about the 
PARTNER ACS Remote Administration software, see your Avaya representative or authorized 
dealer.
Using Centralized Telephone Programming
Use Centralized Telephone Programming from extension 10 or 11 to program features or store 
telephone numbers for individual extensions. All features that can be programmed at an extension 
can also be programmed by using Centralized Telephone Programming. Most features also can be 
programmed on a system telephone at the user’s extension, except for the following:

Automatic Line Selection, Line Ringing, and Call Screening (F25) always must be 
programmed by using Centralized Telephone Programming.

If an extension has a single-line telephone, you must program all features for the extension by 
using Centralized Telephone Programming. 

If an extension has a non-display system telephone, you must use Centralized Telephone 
Programming to program Extension Name Display for the extension.
During Centralized Telephone Programming, the display telephone at extension 10 or 11 takes on 
the characteristics of the telephone being programmed, including any System Programming 
settings and lines assigned to the telephone. See “Using System Programming” on page 3-2 for 
more information about System Programming and the use of overlays.
To program a telephone from extension 10 or 11, follow these steps:
1. Place the Programming Overlay over the dialpad of the system display telephone at extension 
10 or 11.
2. Press 
f00. A display similar to the following appears:
PROGRAM EXTENSION 10 
(If you are programming from extension 11, “11 displays instead of “10.”)
3. Press 
s. A display similar to the following appears:
10 Enter Extension Name 
This display is for the Extension Name Display feature. Skip to Step 4.
4. Press 
s again. The display reads:
SYSTEM PROGRAM 
5. Press 
c. A display similar to the following appears:
CENTRAL TELEPHONE PROG 
Extension:  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Setting the Date, Day, and Time
3-86. Dial the extension number of the telephone to be programmed.
The green lights next to buttons on which lines or pools are assigned show the current Line 
Ringing settings. The remaining buttons can be programmed with telephone numbers, 
extension numbers, or system features. 
7. At this point, program the features that must use Centralized Telephone Programming. 
8. To change the settings for another extension, press 
c; then dial the new extension 
number.
9. To exit programming mode, you can press 
f00, or lift the handset and place it back in 
the cradle.
Setting the Date, Day, and Time
After supplying power to the control unit, use the following procedures to set the system clock: 

System Date (#101) to set the month, day, and year

System Day (#102) to set the day of the week (for Release 2.0 and earlier systems)

System Time (#103) to set the hour and minutes

Automatic Daylight/Standard Times (#126) to automatically update the system clock
Considerations

Backup Programming–Automatic (#123) uses the System Date and System Time to 
schedule the automatic backups.

Backup Programming–Automatic (#123) and Backup Programming–Manual (#124) do 
not back up the System Date, the System Day, or the System Time.

Restore Programming (#125) does not restore the System Date, System Day, or System 
Time.

Be sure that the System Date, System Day, and System Time are set correctly before using 
backup procedures. 
System Date (#101) 
Use this feature to set the month, day, and year. The system displays only the month and day on 
display telephones when the telephone is idle; the month, day, and year print on SMDR call 
repor ts.
Turn this feature off if you live in an area without daylight savings time. 
						

							Initial System Programming
Setting the Date, Day, and Time
3-9
Considerations

The System Date date-stamps the backup files when you use Backup Programming. 
Programming
To change the System Date:
1. Press 
f00ss#101 at extension 10 or 11. 
2. Enter today’s date in the form “mmddyy” (month, day, and year), including leading zeros for 
single-digit months or days. For example, to enter April 26, 2001, press 
042601. A 
display similar to the following appears: 
System Date
Data
 042601 
3. Select another procedure, or exit programming mode.
System Day (#102), Release 2.0 and Earlier
Use this feature to set the day of the week that appears on system display telephones.
Programming
To change the System Day:
1. Press 
f00ss#102 at extension 10 or 11. 
2. Change the day by pressing 
D until the day entry you want appears:

1 = Sunday (factory setting) ✔ 

2 = Monday

3 = Tuesday

4 = Wednesday

5 = Thursday

6 = Friday

7 = Saturday
3. Select another procedure, or exit programming mode.
System Day is not applicable to Release 3.0 or later systems. In these releases, the 
system calculates the day of the week for you by using System Date (#101). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Setting the Date, Day, and Time
3-10
System Time (#103) 
Use this feature to set the time that appears on system display telephones.
Considerations

Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 
(12 midnight) to 
2359 (11:59 p.m.). Since each time must have four digits, use leading 
zeros when necessary.

The time appears on system display phones as a.m. or p.m. (not in 24-hour notation).
Programming
To change the System Time:
1. Press 
f00ss#103 at extension 10 or 11. 
2. Enter a new time in 24-hour notation. For example, to set the time to 2:15 p.m., press 
1415.
A display similar to the following appears:
System Time
Data
 1415 
This time appears on system display phones as 
2:15 p.
3. Select another procedure, or exit programming mode.
Automatic Daylight/Standard Times (#126)–Release 
3.0 or Later
This feature automatically updates the system clock for annual Daylight Savings Time and 
Standard Time changes. Turn this feature off if you live in an area without daylight savings time.
Programming
To change the status of Automatic Daylight/Standard Time:
1. Press 
f00ss#126 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = Active (the factory setting) ✔ 

2 = Not Active (the factory setting for Hong Kong Release 3.0 only.)
3. Select another procedure, or exit programming mode. 
						

							Initial System Programming
Assigning Lines
3-11
Assigning Lines
Use the feature Number of Lines (#104) to determine in Key mode the number of outside lines 
that are automatically assigned to all system extensions, or to determine in Hybrid mode the 
number of lines assigned to the main pool. After you use the Number of Lines feature, you can 
use other features to refine the assignment of lines.
Line assignment is also based upon whether an extension is a Key or Pooled extension. Refine the 
line assignment accordingly after you use the Number of Lines feature.
Number of Lines (#104) 
Use this feature to determine in Key mode the number of outside lines that are automatically 
assigned to all system extensions. In Hybrid mode, use this feature to determine the number of 
lines assigned to the main pool. (This number does not have to match the actual number of lines 
connected at the control unit.) This feature should be used only for initial system setup.
CAUTION:
Do not use Number of Lines (#104) after initial setup.
Considerations

You can use this feature to tell the system how many lines are actually connected at the 
control unit. If you do not use this feature, the line numbers associated with empty jacks are 
assigned to telephones as though there were actually lines connected.

You can use this procedure to limit the number of lines that are automatically assigned to all 
extensions. For example, if there are ten lines connected to the control unit, you can use this 
procedure to set the number of lines to eight, so that only the first eight lines are assigned to 
all system extensions. You can then use Line Assignment (#301) to assign lines 9 and 10 to 
specific extensions.

To change pool assignments without affecting other settings, use Pool Line Assignment 
(#207) and Pool Extension Assignment (#314).

In Hybrid mode, do not use this feature to add lines to the system after initial setup, because it 
changes the following features for existing pools back to factory settings:
– Pool Line Assignment 
–Pool Extension Assignment 
–Pool Access Restriction 
–Automatic Line Selection 
–Line Ringing  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Assigning Lines
3-12

In Hybrid and Key mode, do not use this feature to add lines to the system after initial setup, 
because it changes the following features for individual lines back to factory settings:
–Line Assignment 
–Line Access Restriction 
–Automatic Line Selection 
–Line Ringing 

To change line assignments without affecting other settings, use Line Assignment (#301).

If your system has a 1600 DSL module (Release 4.0 and later systems), the module is 
automatically assigned 16 lines. If you have less than 16 lines actually equipped for service, 
you may remove the unequipped line appearances from the extension telephones by using 
Line Assignment (#301).
Programming
To assign lines to the system at initial system setup:
1. Press 
f00ss#104 at extension 10 or 11.
2. Enter two digits for the number of outside lines in the system to assign to all extensions or the 
main pool. For example, entering 
06 means that all extensions are assigned lines 1 through 
6 or lines 1 through 6 are assigned to the main pool.
3. Select another procedure, or exit programming mode.
Key Extensions
In Key mode, all extensions are Key extensions; in Hybrid mode, extension 10 and any extensions 
set to Key by using Line Access Mode (#313) are key extensions.
After you program the Number of Lines, use the following features as needed: 

Dial Mode (#201) to identify any rotary lines (the default for all lines is “touch-tone”). 

Line Assignment (#301) to assign lines to specific extensions (if the line was not assigned 
using the Number of Lines procedure), to remove lines from some extensions, or to change 
the button used to pick up a line at a specific extension. 

Line Access Restriction (#302) to prevent an extension from receiving and/or making 
outside calls on specific lines. 

Line Ringing (Centralized Telephone Programming) to specify when a line starts ringing at 
each extension that has the line.

Automatic Line Selection (Centralized Telephone Programming) to specify the order in which 
the system selects an available line (intercom or outside) when a user at the extension lifts the 
handset or presses 
S to make a call without first selecting a specific line button.  
						

							Initial System Programming
Assigning Lines
3-13 For extensions with tip/ring telephones, set Automatic Line Selection to intercom first. This 
enables tip/ring telephones to access system features, including intercom calling. When users 
lift the handsets on tip/ring telephones, they hear intercom dial tone. To access an outside line, 
they must dial 
9. 
Pooled Extensions (Release 2.0 or later)
If your system will be configured for Hybrid mode, use the features described in this section to 
change the assignment of lines in pools, to assign auxiliary pools to pooled extensions, or to 
remove the main pool from pooled extensions. (See “Mode of Operation (#198)” on page 4-44 to 
change the mode of operation of the system.) If a pooled extension also has an individual line, see 
“Key Extensions” on page 3-12 to assign that individual line. 
After you program the Number of Lines to assign lines to the main pool, use the following features 
as needed: 

Dial Mode (#201) to identify any rotary lines (the default for all lines is “touch-tone”). 

Pool Line Assignment (#207) to remove lines from the main pool and assign lines to auxiliary 
pools. 

Line Access Mode (#313) to change a specific extension’s operation from Pooled to Key. 
Refer to “Key Extensions” to assign lines to those extensions. 

Pool Extension Assignment (#314) to remove the main pool, assign auxiliary pools, or 
change the location of the button used to select an auxiliary pool at specific extensions. (The 
location of the two main pool buttons cannot be changed.) 

Pool Access Restriction (#315) to prevent an extension from receiving and/or making 
outside calls on all lines in specific pools. 

Line Ringing (Centralized Telephone Programming) to specify when a line or pool star ts 
ringing at each extension that has the line or pool. Lines are factory-set to Immediate Ring and 
pools are factory-set to No Ring. 

Automatic Line Selection (Centralized Telephone Programming) to specify the order in which 
the system selects an available line or pool when a user at the extension lifts the handset or 
presses 
S to make a call. 
For extensions with tip/ring telephones, set Automatic Line Selection to intercom first. This 
enables tip/ring telephones to access equipment features, including intercom calling. When 
users lift the handsets on tip/ring telephones, they hear intercom dial tone. To access a pool, 
they can dial the pool access code 880, 881, 882, or 883 or dial 9 to access the first available 
line or pool in the sequence.  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Customizing Extensions
3-14
Customizing Extensions 
Use the following features to customize an extension:

Coverage features
–Line Coverage Extension (#208) to identify an extension as the “owner” of a specific 
outside line. A user at the extension can activate Call Coverage or VMS Cover for the 
specified line.
–Call Coverage Rings (#116 or #320 [Release 3.0 or later]) to specify the number of 
times a call should ring at the owner’s extension before it is sent to the covering extension, 
or VMS Cover Rings (#117 or #321 [Release 3.0 or later]) to specify the number of 
times a call should ring at the owner’s extension before it is sent to the owner’s voice 
mailbox. 

Caller ID Call Log Line Association (#318) to select the lines to associate with extensions 
for logging unanswered calls. Users can view the Caller ID information for unanswered calls 
on the telephone’s display panel and autodial the numbers of the unanswered calls. 

Display Language (#303) to specify the language (English, French, or Spanish) for messages 
that appear on a system display telephone. 

Automatic Extension Privacy (#304) to prevent other extensions with the same line from 
joining a call at the extension. Also use this feature for extensions connected to a modem, fax, 
or any device whose function can be disrupted by someone trying to join it. 

Forced Account Code features
–Forced Account Code Entry (#307) to prevent the extension from making an outside call 
until a required account code is entered.
–Forced Account Code List (#409) to create a list of valid account codes; this ensures 
that only authorized users with valid account codes can make outside calls. 

Call Waiting (#316) to identify tip/ring telephone extensions that can receive the system (not 
the local telephone company) call-waiting tone for a second incoming call when active on a 
call. 

Outgoing Call Restriction (#401) to prevent the extension from making certain types of 
outgoing calls on all system lines. 

Disallowed/Allowed List features
–Disallowed List Assignments (#405) to assign one or more Disallowed Phone Number 
Lists to the extension.
–Disallowed Phone Number Lists (#404) to create the lists of outside numbers that 
extensions cannot dial. 
–Allowed List Assignments (#408) to assign one or more Allowed Phone Number Lists 
to the extension.
–Allowed Phone Number Lists (#407) to create the lists of outside numbers that 
otherwise-restricted extensions can dial.

Pickup Group Extensions (#501), Calling Group Extensions (#502), Night Service Group 
Extensions (#504), and Hunt Group Extensions (#505) to place the extension in any of 
these groups. See “Groups of Extensions” on page 4-31 for more information.  
						

							Initial System Programming
Customizing Extensions
3-15

Fax Machine Extensions (#601), Doorphone Extension (#604 and #605), Doorphone 
Alert Extensions (#606), AA Extensions (#607), External Hotline (#311), or Hotline (#603) 
to identify the extension as one of these equipment types. 
Copy Settings (#399)
Set up your system by programming one extension for each type of telephone in the system. Then 
use Copy Settings (#399) to program other telephones of the same type. For example, you can 
program one PARTNER-18D telephone and then copy its settings to any other extensions that 
have PARTNER-18D or PARTNER-18 telephones. See “Copy Settings (#399)” on page 4-16 for 
more information.
Changing Settings to Support 
PBX or Centrex Services 
Your system may work behind a PBX or Centrex system: 

PBX services are provided by a private telephone switch. 

Centrex services are provided by your local telephone company from a Central Office (CO) 
outside your premises. These services include the Centrex lines connected to your control unit 
modules and some set of features–such as hold, conference, or transfer–available on those 
lines. Centrex services may be offered in your area under a different name. For specific 
Centrex features to be available to you, your company must subscribe to those features. For 
specific information about using Centrex features, see the Centrex documentation provided by 
your local telephone company. 
Consider the following when setting up your system to work effectively behind a PBX or Centrex 
system:

Recall setting 

Dialing restrictions 

Speed Dial and Auto Dial numbers 
Recall Setting 
Set the Recall Timer Duration (#107) to match the setting used by your PBX or Centrex system 
(usually 800 msec, or “32”). This setting affects the length of a Recall signal sent by the control unit 
to access PBX or Centrex services. 
Dialing Restrictions 
Outgoing Call Restriction (#401) is a PARTNER system restriction intended to limit an 
extension’s dialing to “inside calls only” (using the 
i buttons on system telephones) or to 
“inside and local calls only” (allowing calls within the PBX or Centrex system and local calls outside 
the PBX or Centrex system). However, if users in your system use a dial-out code (9 on most PBX 
or Centrex systems) before dialing numbers outside the PBX or Centrex system, the PARTNER  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Emergency Phone Number List (#406)
3-16system cannot prevent toll calls for extensions restricted to “inside and local calls only” (unless you 
use Disallowed Phone Number Lists (#404) to prevent dialing to specific classes of numbers). 
If your PBX or Centrex system includes dialing restrictions, use those instead of the PARTNER 
system restrictions. If you have PBX or Centrex dialing restrictions on a line and also program 
PARTNER system restrictions, both the PBX or Centrex system and PARTNER system restrictions 
apply. However, PARTNER system dialing permissions do not override PBX or Centrex system 
restrictions. 
Speed Dial and Auto Dial Numbers 
When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial 
numbers, include the PBX or Centrex system dial-out code (9 on most systems), followed by one 
or more pauses, in the stored number. 
Emergency Phone Number List (#406) 
Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of 
dialing restrictions, provided they have access to an outside line. Typical list entries include fire, 
police, and emergency services numbers.
You can use Emergency List entries to override numbers that would otherwise be disallowed. For 
example, if you created Disallowed List entries to prevent calls to area code 201, but you want to 
allow calls to a specific number in that area code (such as the number of a manager who is on call 
after hours), put the number in the Emergency List.
Considerations

Each telephone number can include up to 12 digits.

Enter the telephone number exactly as you would dial it, including any toll prefixes.

When programming emergency numbers and/or making test calls to emergency numbers, you 
should:
– Remain on the line and briefly explain to the dispatcher the reason for the call before 
hanging up.
– Perform such activities in the off-peak hours, such as early morning or late evening.

With Release 2.0 and earlier systems, if an extension is programmed for Forced Account 
Code Entry (#307), a user at the extension is required to enter an account code before dialing 
a number in the Emergency Phone Number List.

With Release 3.0 or later systems, users at Forced Account Code extensions can dial 
numbers on the Emergency Phone Number List without entering an account code. Users 
can make 911 (999 for the Hong Kong Release 3.0 only) calls from the Forced Account Code 
extensions without entering the account code as long as 911 (999 for the Hong Kong Release 
3.0 only) has been entered into the Emergency Phone Number List.