Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming System Options
Backup and Restore
4-5
Programming
To change the setting for Backup Programming–Automatic:
1. Check that only one Backup/Restore PC Card is in the processor module.
2. Press 
f00ss#123 at extension 10 or 11.
The current setting appears. 
3. To change the setting, press 
D or d until the setting you want appears, or press 
r to return the setting to the factory setting. The possible settings are:

1 = Active

2 = Not Active (the factory setting) ✔ 

3 = Backup Alarm Cleared 
4. Exit programming mode.
For information about using Option 3, Backup Alarm Cleared, see “Clearing a Backup-Failure 
Alarm” on page 11-4.
Backup Programming–Manual (#124)
Use this feature to manually back up all the programming (except the system date, day, and time) 
to a Backup/Restore PC Card. 
Programming
To begin a manual backup of system settings:
1. Verify that only one Backup/Restore Card is in the processor module.
2. Press 
f00ss#124 at extension 10 or 11.
If there is a problem, one of the following messages appears (see Chapter 11, 
“Troubleshooting” for explanations and corrective actions): 

Card is Write Protected 

Insert Valid Card 

SystemBusy 
If there is no problem, the display instructs you to press Enter to begin the backup.
3. Press 
e.
A status message is displayed indicating that a backup is in progress, and within 30 seconds, 
a message appears indicating the result. 
If the backup was successful, the new backup information replaces the information in the old 
MAN.mmddyy file on the Backup/Restore PC Card, and the mmddyy extension now reflects 
the current date. Backup information created during a manual backup does not overwrite any 
AUTO.mmddyy file. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Backup and Restore
4-6If the backup failed, you see one of the following error messages (see Chapter 11, 
“Troubleshooting” for explanations and corrective actions):

Backup Failed:Check Card 

Backup Failed:SystemBusy 
4. Exit programming mode.
Restore Programming (#125) 
Use this feature to reinstate your system and telephone programming (except the System Day, 
System Date, and System Time) to the settings saved on a PC Card at the last system backup 
(manual or automatic). You should restore the system settings if your system settings become 
corrupted, if you make changes and decide you would rather use the former settings, or if you 
replace your processor module and want to retain the system settings you had on the previous 
processor module. A successful restore takes about five seconds.
Considerations

Make sure that you have saved the most recent system settings before you begin the Restore 
procedure.

If the restore is not successful, the display shows Restore Failed or Restore Failed-
Try Again
 for two seconds. All calls in progress are disconnected, and all of the system and 
telephone programming settings revert to the factory settings.

The configuration of the 1600 DSL module is not saved on the PC card; it is retained in the 
flash memory of the 1600 DSL module. To restore this configuration, you must perform a cold-
start by using Restore Programming or System Reset–Programming Saved (#728).
Using Restore
To initiate a restore:
1. If you have a Backup/Restore PC Card installed, skip to Step 2. If you do not have a PC Card 
installed, see “Using a PC Card” on page 10-2 or refer to the PARTNER PC Card Installation 
Instructions that came with your PC Card.
2. Press
 f00ss#125 at extension 10 or 11.
The top line of the display shows 
Sys Set Restore or System Settings Restore. 
If you exit the procedure before the backup finishes, you do not interrupt the backup, 
but you do not see feedback messages on the display. 
When a restore completes successfully, the Restore Complete message appears for two 
seconds at idle extensions 10 and 11. Then a System Reset–Programming Saved 
(#728) occurs, disconnecting any calls in progress. You should warn users before 
beginning a restore, or do the restore during nonbusiness hours. 
						

							Programming System Options
Call Coverage Rings (#116 or #320)
4-7 3. Choose the backup file you want to use for the restore:

1 MAN.mmddyy, where “mmddyy” represents the date of the manual backup on this card

2 AUTO.mmddyy, where “mmddyy” represents the date of the automatic backup on this 
card. 
4. Press 
e to start the restore.
If the system detects an error before beginning the restore, the bottom line of the display 
shows one of the following messages (See Chapter 11, “Troubleshooting” for more information 
about these messages):

Insert Card or Insert Valid Card 

Bad File or Bad File-Try Again 

Incompat Version or Incompatible Versions 

Empty File 
If the system does not detect an error, the restore begins. One of the following occurs:

When the restore has completed successfully, the bottom line of the display shows 
Restore Complete for two seconds. Then the system resets itself, which means that all 
calls in progress are disconnected. You are no longer in System Programming mode.

If the restore is not successful, the display shows Restore Failed or Restore 
Failed-Try Again for two seconds. All calls in progress are disconnected and all of the 
system and telephone programming settings rever t to the factory settings. You are no 
longer in System Programming mode. Try the restore again.
Call Coverage Rings (#116 or #320)
Use this feature to define the number of times intercom, transferred, and outside calls on lines 
assigned ownership ring at an extension before they are sent to the covering extension. In Release 
2.0 of the system, when you program Call Coverage Rings (#116), it applies to all system 
extensions programmed for Call Coverage. In systems of Release 3.0 or later, you can program 
Call Coverage Rings (#320) on an individual extension basis.

If the date of the file (AUTO. mmddyy or MAN. mmddyy) indicates that this is 
not the file you intended to use, see the instructions packaged with the PC 
Upgrade card for how to install the Backup/Restore PC Card.

If the Backup/Restore PC Card is fresh from the factory, and no backups have 
been recorded on it yet, the filenames are 
MAN.****** and AUTO.******, 
respectively. You cannot use these files for a restore; they generate the error 
message 
Empty File after you press e in Step 4. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Coverage Rings (#116 or #320)
4-8
Considerations

If an extension has Call Coverage and VMS Cover active, covered calls ring at the covering 
extension for the specified number of Call Coverage Rings:
– If the covering extension does not answer, the call is routed to the voice mailbox of the 
extension that activated Call Coverage after the specified number of VMS Cover Rings 
(#117) or (#321).
– If the covering extension has Do Not Disturb active, the call is routed immediately to the 
voice mailbox of the extension that activated Call Coverage.
Programming
For Call Coverage Rings (#116)–Release 2.0 only
To change the number of times a call rings at an extension before it is sent to the covering 
extension:
1. Press 
f00ss#116 at extension 10 or 11. 
2. Enter the number of the extension to be programmed.
3. Enter a different setting (1—9; 2 is the factory setting).
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode.
For Call Coverage Rings (#320)–Release 3.0 or Later
1. Press f00ss#320 at extension 10 or 11. 
The current ring setting displays.
2. Enter the number of the extension to be programmed.
3. Press 
D until the appropriate value appears (1—9; 2 is the factory setting).
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode. 
						

							Programming System Options
Caller ID Programming
4-9
Caller ID Programming
Although the Caller ID service itself requires no programming, other system features enhance the 
use of Caller ID:

Caller ID Log Answered Calls 

Caller ID Call Log Line Association 

Caller ID Log All Calls 

Caller ID Type 
Caller ID
Caller ID is available on system display telephones on all lines for which you subscribe to Caller 
ID service. Caller ID information is the caller’s telephone number (and name, if available). When 
active on a call, you automatically receive Caller ID information for the duration of the call. When 
an extension is idle, you receive Caller ID information for a call coming in to your extension. This 
feature requires no special programming; however, you must subscribe to Caller ID service (if it is 
available) on a per-line basis from your local telephone company and connect Caller ID lines to the 
appropriate system modules.
Considerations

The lines associated with Caller ID must be connected to a line jack on a processor module, 
206EC module, 308EC module, or 400EC module.

To  r e c e i v e  Caller ID information, wait until the second ring before answering the call.

Individuals with Call Waiting from the local telephone company do not receive Caller ID 
information for the second call.

Not all calls on Caller ID lines are displayed. This varies by local telephone company. When 
Caller ID information is not captured, the system date and day (default) appears instead.

For the Hong Kong Release 3.0 version, the dialed digits will display slightly differently than 
shown in the illustrations in this document.

The incoming telephone number replaces the system date and time display on system 
telephones for the duration of the call. An out-of-area message (- - - - - - - - - - - -) appears if a 
call is being dialed from a region that does not support Caller ID. A privacy message (
Priv.) 
appears if the caller has blocked transmission of Caller ID information.

If you use SMDR, telephone numbers of incoming calls print on call reports after the call is 
completed, provided you have Caller ID. (Private and out-of-area numbers are reported as 
“IN” on call reports.)
In Release 4.0 and later systems, you receive both the caller’s number and name on a 
two-line display telephone while the call is ringing. The TransTalk telephones only receive 
either the caller’s number or the caller’s name, depending on the status of the Caller ID 
Name Display feature. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Programming
4-10

Any users who have access to Caller ID line(s) receive Caller ID information on their system 
display telephones. You can restrict users from viewing Caller ID information by using the 
following:
–For ringing calls, you can block Caller ID from being displayed at specific extensions by 
restricting access to the Caller ID lines. Use Line Access Restriction (#302) to restrict 
access to lines, Pooled Access Restriction (#315) to restrict access to all lines within a 
specific pool, or both procedures for pooled extensions that have pools and lines.
–For active calls, you can activate Privacy at your extension to prevent other users from 
joining your calls and from accessing the Caller ID information displayed at your 
extension.
–For held calls, use Exclusive Hold rather than Hold to prevent other users from picking up 
your held call and from accessing the Caller ID information associated with the held call.

There are two ways to inspect Caller ID lines:
–If you are active on a call, you automatically get Caller ID information for that call. 
However, If you want to view Caller ID information for a second call without ending the 
active call or putting it on hold, use Caller ID Inspect (see “Caller ID Inspect (F17)” on 
page 8-18).
–If you are not active on a call, you can press line buttons to view Caller ID information for 
those lines. However, keep in mind that if you pick up the handset, you will join or answer 
the call shown on the display.

Caller ID information does not display for extensions active on Conference Calls.

If you receive a call routed to your extension by Direct Extension Dial, a voice messaging 
system, or automated attendant, the Caller ID information is passed to your extension when 
you answer the call.

If you transfer a call, the Caller ID information is passed to the destination extension.

If you send calls for Call Coverage, the Caller ID information is not passed to the covering 
extension. “Coverage Call for XX” appears instead so the user at the covering extension can 
identify the person for whom the call was originally intended.

Caller ID information is displayed if you Join a call; however, you cannot join a call at any 
extension that has Privacy activated.

Caller ID information is displayed if users pick up calls with Direct Line Pickup–Active Line, 
Call Pickup, or Group Pickup.

For incoming calls, Caller ID information appears only when a call is audibly alerting at an 
extension. This means that extensions with Do Not Disturb activated or extensions that have 
lines with Line Ringing set to No Ring do not receive Caller ID information. However, Caller 
ID information is displayed once the call is answered or if the line is preselected. 
						

							Programming System Options
Caller ID Programming
4-11
Caller ID Log Answered Calls (#317)–
Release 2.0 or Later
Use this feature to program extensions to log answered Caller ID calls so that calls answered at an 
individual extension can be viewed in the Caller ID Call Log. Once the feature is activated for an 
extension, when a user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls 
that are answered by that extension are logged. A telephone symbol (a ver tical handset) appears 
in the Call Status Display to indicate that the call being viewed has been answered.
Caller ID Log Answered Calls helps to track callers’ telephone numbers. For example, a sales 
representative who takes telephone orders could find a number in the log for a caller whose credit 
card information was later determined to be invalid.
Considerations

Transfer Return calls that are answered at the return extension are not logged even if Caller 
ID Log Answered Calls is set to active.
Programming
To program the extension to log answered calls:
1. Press 
f00ss#317 at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. Press 
D until the appropriate value appears:

1 = Active (answered calls logged)

2 = Not active (answered calls are not logged; the factory setting) ✔ 
4. To set Call ID Log Answered Calls for another extension, press 
n or p until the 
extension number appears on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
Caller ID Call Log Line Association (#318)–
Release 2.0 or Later
Use this feature to associate lines with extensions for the purposes of logging unanswered Caller 
ID calls. You can associate multiple lines with an extension and multiple extensions with the same 
Caller ID Log Answered Calls is available on 24-character PARTNER-18D and -34D 
display telephones. It is not available for MLS, MLC, Transtalk 9000-Series, or tip/ring 
telephones.  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Caller ID Programming
4-12line. Caller ID calls can be logged only if they ring on an extension that is associated with a line 
that has been programmed for Call Logging.
Considerations

Use Caller ID Call Log Line Association to associate lines with the one extension that will 
log all calls. Then use Caller ID Log All Calls (#319) to allow the extension to log all Caller ID 
calls on the associated lines. 

It is not necessary to associate lines and extensions to log unanswered transferred calls. 
Unanswered transferred calls are logged automatically.
Programming
To associate a line with an extension for the purpose of logging Caller ID information:
1. Press 
f00ss#318 at extension 10 or 11.
2. At the extension prompt, enter the number of the extension to be programmed.
3. At the 
Line prompt, enter the two-digit line number to be associated with the extension.
4. Press 
D until the appropriate value appears:

1 = Assigned (line is associated with an extension or the extension is associated with a 
line)

2 = Not assigned (line is not associated with an extension; the factory setting) ✔. Do one 
of the following:
– To associate another line with this extension, press 
n or p until the line 
number appears on the display. Then repeat Step 4.
– To associate another extension, press 
N or P, and begin at Step 
2.
5. Select another procedure, or exit programming mode.
Caller ID Log All Calls (#319)–Release 2.0 or Later
Use this feature to program a maximum of one extension to log all answered Caller ID calls and all 
unanswered Caller ID calls received at any extension on specific lines. You must use the Caller ID 
Call Log Line Association (#318) programming procedure to associate lines with the extension 
that will log all calls. Then use the Caller ID Log All Calls feature to allow the extension to log all 
Caller ID calls on the associated lines. Once the features are activated for an extension, when the 
user activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered 
or unanswered by any extension on the associated lines are logged. A telephone symbol (a 
vertical handset) appears in the Call Status Display to indicate that the call being viewed has been 
answered.
Caller ID Call Log Line Association is available on 24-character PARTNER-18D and -
34D display telephones. It is not available for MLS, MLC, Transtalk 9000-Series, or tip/
ring telephones. 
						

							Programming System Options
Caller ID Programming
4-13 The Caller ID Log All Calls feature is useful when a user needs information for all calls received 
in the system. For example, a supervisor could use the log for quality assurance by contacting 
callers and inquiring about the customer’s satisfaction with the results of the call. 
Considerations

To view the Caller ID Call Log, a Caller ID Call Logging and Dialing button must be 
programmed on a button with lights on a system display telephone. (This feature is not 
supported on a button without lights.)

Transfer Return calls that are answered at the return extension are not logged even if Caller 
ID Log All Calls is set to active.
Programming
To program the extension to log answered calls:
1. Press 
f00ss#319 at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. Select another procedure, or exit programming mode.
Caller ID Type (#122)
Set this feature for Singapore or USA operation. 
In the USA, Caller ID normally displays the number from which the incoming call is coming, 
replacing the system date and time display on system telephones for the duration of the call. An 
out-of-area message (
- - - - - - - - - - - -) displays if a call is being dialed from a region that 
does not support Caller ID. A privacy message (
Priv.) displays if the caller has blocked 
transmission of Caller ID information. 
In Singapore,
 Caller ID normally displays the number from which the incoming call is coming. 
When there is no incoming number, the system detects a “P” or an “O” in the “reason for DN 
(Directory Number) absence” field, and substitutes the information sent by the local telephone 
company central office in the Name parameter field:

If the name is supplied, the system displays it.

If the name is not supplied, either Priv. or - - - - - - - - - - - - is displayed.
Caller ID Log All Calls is available on 24-character PARTNER-18D and -34D display 
telephones. It is not available for MLS, MLC, Transtalk 9000-series, or tip/ring 
telephones. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Waiting (#316)
4-14
Considerations

The Caller ID Type you set applies to the entire system.

A change to the Caller ID Type setting takes effect when the next Caller ID call comes into the 
system.
Programming
To change the Caller ID Type setting:
1. Press 
f00ss#122 at extension 10 or 11.
The system shows the current setting. 
2. Press 
D or d until the appropriate value appears, or press r to return to 
the factory setting:

1 = USA (the factory setting) ✔ 

2 = Singapore 
3. Select another procedure, or exit programming mode.
Call Waiting (#316)
Use this feature to activate Call Waiting. When you are on a call and a second intercom, 
transferred, or outside call comes in, you hear two beeps to indicate you have a second call waiting 
to be answered. Press the switchhook (or Recall or Flash button, if available) to put the current call 
on hold and retrieve the second call. To return to the first call, press the switchhook again.
Considerations

This feature is distinct from the local telephone company’s Call Waiting feature. If you use this 
system feature, do not use your local telephone company’s Call Waiting feature.

The Call Waiting tone (two beeps) is not repeated.

Use Call Waiting only for single-line telephone extensions. Do not assign Call Waiting to 
extensions that have fax machines, credit card scanners, modems, or auto attendants 
because the call-waiting tone interrupts the data connection.

You cannot transfer either party connected by Call Waiting, conference in additional parties, 
or use feature codes while both calls are active.

Transfer-return, group call distribution, hunt group, and wake-up calls are not considered 
incoming calls for this feature.

For instructions on using Call Waiting, see “Answering Calls” on page 6-19.

Call Waiting does not apply to parked calls.