Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using Auxiliary Equipment
Fax Machines
9-17 If you are using PARTNER Messaging or the PARTNER MAIL system’s Automated Attendant 
Service, you can program PARTNER Messaging or PARTNER MAIL to transfer fax calls to the fax 
extension or a group of fax extensions automatically. For PARTNER Mail, use Fax Machine 
Extensions (#601) to identify fax extensions. If you have multiple fax machines, put all of the fax 
extensions into a single Hunt Group (any group 1—6) using Hunt Group Extensions (#505). 
You can use dialing restrictions to restrict calling activity on a fax machine. For example, you can 
use Outgoing Call Restriction (#401) to restrict the fax machine to local calls only.
For information on how to program PARTNER Messaging to transfer fax calls to the fax extension 
or a group of fax extensions automatically, see the PARTNER Messaging Installation, 
Programming, and Troubleshooting Online Guide or the PARTNER Messaging System Manager’s 
Quick Reference.
Single Fax Machine 
The single fax machine setup (shown in Figure 9-8) is good for moderate traffic. The fax machine 
has its own line (line A), the number of which is published as the fax number. (The fax line can be 
used by other telephones when all other lines are busy.) The fax machine is connected to its own 
extension (extension X).
Figure 9-8.  Single Fax Machine
The fax machine automatically answers all calls that come in on the fax line. If a call comes in on 
another line, you can transfer the call to the fax extension. If you have programmed a Fax 
Management button, you can transfer a call to the fax machine with a single touch, as well as 
monitor the status of the fax machine.
When you send a fax, the system automatically selects the fax line.
Fax 
Line A
Ext 
X PARTNER
ACS
FAX 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Fax Machines
9-18
To Program
To program a single fax machine:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign only line A to 
extension X.

If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A 
from all pools. Then use Line Assignment (#301) to assign only line A to extension X.
2. Set Automatic Line Selection for extension X to select line A only. Set Automatic Line 
Selection to select line A last on all other extensions, or remove line A from all other 
extensions if they should not use it to make outgoing calls.
3. Set Line Ringing for line A on extension X to Immediate Ring. On all other extensions, set line 
A to Delayed Ring or No Ring.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned.
5. To monitor the fax machine, use Fax Machine Extensions (#601) to identify extension X as a 
fax extension, and program a Fax Management button by programming the fax machine 
extension number on an Auto Dial button.
Fax Line Saver 
If you do not use your fax machine enough to justify paying for its own outside line, place the 
machine on its own extension (see Figure 9-9). With this setup, you must transfer calls to it 
manually. If you have programmed a Fax Management button, you can transfer a call to the fax 
machine with a single touch, as well as monitor the status of the fax machine. 
Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505). 
						

							Using Auxiliary Equipment
Fax Machines
9-19
Figure 9-9.  Fax Line Saver
When you answer a call and hear a fax machine signaling on the other end, transfer the call to the 
fax machine extension. To send a fax transmission, simply lift the handset on the fax machine–an 
outside line is automatically selected.
To Program
To program a fax line saver setup:
1. Do one of the following:

If extension X is the key extension, use Line Assignment (#301) to assign all lines to 
extension X.

If extension X is a pooled extension, use Pool Extension Assignment (#314) to assign 
the pools you want the fax machine to use to extension X. Also use Line Assignment 
(#301) to assign any individual lines you want the fax machine to use to extension X.
2. Do one of the following:

If extension X is a key extension, set Automatic Line Selection for extension X to line A, 
B, C,....

If extension X is a pooled extension, set Automatic Line Selection for extension X to Pool 
D, line A, B, C,....
3. Set Line Ringing for all lines and pools on extension X to No Ring.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned.
Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505).
PARTNER
ACSExt X
FAX LinesA
B
C 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Fax Machines
9-205. To monitor the fax machine, use Fax Machine Extensions (#601) to identify extension X as a 
fax extension, and program a Fax Management button by programming the fax machine 
extension number on an Auto Dial button.
Send and Receive Fax Machines
If your business has high-volume fax traffic, you can set up two fax machines, one that only sends 
and the other that only receives (see Figure 9-10).
Figure 9-10. Send and Receive Fax Machines
When you send a fax, an outside line is automatically selected. Incoming fax calls on the fax line 
are answered automatically by fax 2. If a fax comes in on a line other than line A, you can transfer 
the call to fax 2. If you have programmed a Fax Management button, you can transfer a call to the 
fax machine with a single touch, as well as monitor the status of the fax machine. If fax 1 is set for 
Delayed Ring on line A, fax 1 can pick up fax transmissions when fax 2 does not answer.
 To Program Fax 1 (Send–Ext. X)
To program the send fax machine:
1. Do one of the following:

If extension X is a key extension, use Line Assignment (#301) to assign one or more 
lines to extension X (including line A).

If extension X is a pooled extension, use Pool Line Assignment (#207) to remove line A 
from all pools. Then use Pool Extension Assignment (#314) to assign pools to extension 
X. Also use Line Assignment (#301) to assign line A and any other individual lines to 
extension X.
Fax
Line A
PARTNER
ACS
FAX 2
Receive Ext X
Ext YFAX 1
Send
Lines 
						

							Using Auxiliary Equipment
Fax Machines
9-21 2. Do one of the following:

If extension X is a key extension, set Automatic Line Selection for extension X to select 
outside lines first (line A selected last).

If extension X is a pooled extension, set Automatic Line Selection for extension X to 
select pools and outside lines first (line A selected last). 
3. Set Line Ringing for line A at extension X to Delayed Ring; set all other lines and pools to No 
Ring.
4. Set Automatic Extension Privacy (#304) for extension X to Assigned.
5. To monitor the fax machine at extension X, use Fax Machine Extensions (#601) to identify 
extension X as a fax extension, and program a Fax Management button by programming the 
fax machine extension number on an Auto Dial button.
 To Program Fax 2 (Receive–Ext. Y)
To program the receive fax machine:
1. Do one of the following:

If extension Y is the key extension, use Line Assignment (#301) to assign only line A to 
extension Y.

If extension Y is a pooled extension, use Pool Line Assignment (#207) to remove line A 
from all pools. Then use Line Assignment (#301) to assign line A and any other 
individual lines to extension Y.
2. If you want to dial out when fax 1 is unavailable, set Automatic Line Selection for extension Y 
to select outside lines first (line A selected last).
3. Set Line Ringing for line A at extension Y to Immediate Ring; set all other lines and pools at 
extension Y to No Ring. (For all other extensions, set line A to No Ring or Delayed Ring.)
4. Set Automatic Extension Privacy (#304) for extension Y to Assigned.
5. To monitor the fax machine at extension Y, use Fax Machine Extensions (#601) to identify 
extension Y as a fax extension, and program a Fax Management button by programming the 
fax machine extension number on an Auto Dial button.
Make sure extension X is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505).
Make sure extension Y is not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Fax Machines
9-22
Using the Fax Management Feature
On any system telephone, you can program a button with lights to serve as a Fax Management 
button. The lights next to this button tell you when the fax machine is in use, available, or not 
answering (see Ta b l e 9 - 1). You can also use the button to transfer calls from your extension to the 
fax machine with a single touch.
Programming for Fax Management Button
To program a Fax Management button:
1. Assign the fax machine extension by using Fax Machine Extensions (#601). 
2. Program the fax machine extension number on an Auto Dial button (see “Auto Dialing” on 
page 8-5).
Fax CNG Detection (#505, Group 8)–Release 3.0 or 
Later 
Use this feature to allow voice calls and fax calls to be received on the same line, which eliminates 
the need for a dedicated fax line.
When the start button on a fax machine is pressed, the fax machine sets up to send a fax. The 
sending fax machine sends a special tone called a calling tone or CNG tone. This tone is sent until 
the call is answered. If another fax machine answers, the appropriate signals are sent back to the 
calling fax machine to send the fax transmission.
Table 9-1.  Fax Management Button Lights
Light PatternIndication
Red broken flutterFax trouble. The fax machine is not answering. If the fax machine is out 
of paper, refill the paper. The light clears the next time the machine 
transmits or receives a call. If the machine takes longer than four rings to 
answer, the light shows fax trouble; when the machine does answer, the 
light changes to fax busy (red steady). 
 Red steadyFax busy. The fax machine is busy transmitting or receiving a call. 
Green flutterFax transfer return. A call you transferred to the fax machine was not 
answered and is returning to you.  
						

							Using Auxiliary Equipment
Fax Machines
9-23 When an incoming call is answered by PVM, PMVS, PARTNER MAIL, or ASA/DXD, the system 
determines if the incoming call is a fax. If the system is set up to automatically route incoming fax 
calls to fax machine(s), it automatically transfers the call to Hunt Group 8.
Considerations

To use Fax CNG Detection, you must have a voice messaging system or ASA/DXD. You must 
also have your system configured in one of these ways: 
– PARTNER ACS Release 3.0 or later as a stand-alone module.
– 1600 DSL module in slot 1; PARTNER ACS Release 4.0 or later in center slot; any 
modules in remaining slots.
– 012E/362EC module in slot 1; PARTNER ACS Release 5.0 or later in center slot; any 
modules in remaining slots.
– 308EC Release 3.0 or later/200/206/400 module in slot 1; PARTNER ACS Release 3.0 or 
later in center slot; any modules in remaining slots.
– 308EC module prior to Release 3.0 in slot 1; PARTNER ACS Release 3.0 or later in center 
slot; at least one 308EC Release 3.0 or later in remaining slots.
– 308EC module prior to Release 3.0 in slot 1; PARTNER ACS Release 5.0 or later in center 
slot; at least one 308EC/012E/362EC in remaining slots.

When lines appear on a fax extension, make sure that the fax machine does not automatically 
answer outside calls on these lines. There are three ways you can do this:
– Set the fax machine for delayed pickup.
–Use Line Ringing to change the ring options on the fax extension to either delayed ring or 
no ring. 
–Use Line Assignment (#301) to remove all outside lines from the fax extension (this is the 
recommended way). 

Incoming fax detection is activated automatically by assigning extensions to Hunt Group 8. 

If a PARTNER MAIL system is connected to the system and fax detection is being done via 
PARTNER MAIL, no extensions should be assigned to Hunt Group 8.

If there are no touch-tone receivers capable of detecting a CNG tone, the call is treated as an 
incoming voice call.

It can take up to eight seconds after a call is answered before the system determines that the 
incoming call is a fax call. The voice messaging system message should be at least this long 
so that the CNG tone can be detected before the message ends and the call can be 
transferred.

You may use Automatic Extension Privacy (#304) to prevent other extensions with the same 
line from joining a fax call at the extension and interrupting it. 
If your voice messaging system is PARTNER Messaging and you use the Fax CNG 
Detection feature, do not program PARTNER Messaging to assign a fax extension to 
an Automated Attendant. For more information, see the PARTNER Messaging 
System Manager’s Quick Reference. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Fax Machines
9-24
Programming
1. Press f00ss#505 at extension 10 or 11.
2. At the 
Hunt Group prompt, enter 8.
3. At the 
Extension: prompt, enter the desired extension number.
4. To assign (or remove) an extension from Hunt Group 8, press 
D until the appropriate 
value appears.

1 = Assigned to group

2 = Not Assigned to group (the factory setting) ✔ 
5. To program another extension, press 
n or p, until the extension number appears 
on the display. Then repeat step 4.
6. Program another extension, or exit programming mode.
Fax Machine Extensions (#601) 
Use this feature to identify the extensions to which fax machines are connected.
Considerations

If you want to monitor fax machine status and make one-touch transfers to the fax machine, 
program a Fax Management button (see “Using the Fax Management Feature” on page 
9-22).

To prevent other extensions from interrupting a fax call, program the fax extension for 
Automatic Extension Privacy (#304).

Remove voice messaging system mailboxes from extensions before assigning them as fax 
extensions.

If an automatic fax call comes in on a line covered by PARTNER Messaging or the PARTNER 
MAIL system, the Automated Attendant Service of that system can be programmed to 
automatically transfer the call to a fax extension or to the extension Hunt Group for the fax 
machines (if you have multiple fax machines). For PARTNER Messaging, see the PARTNER 
Messaging Installation, Programming, and Troubleshooting Online Guide or the PARTNER 
Messaging System Manager’s Quick Reference for instructions. For PARTNER Mail, see the 
PARTNER MAIL documentation for instructions.
Programming
To identify a Fax Machine extension:
1. Press 
f00ss#601 at extension 10 or 11. 
2. At the 
Extension: prompt, enter the extension to which the fax machine is connected.
3. To assign or unassign the extension, press 
D until the appropriate value appears.

1 = Assigned

2 = Not Assigned (the factory setting) ✔  
						

							Using Auxiliary Equipment
Loudspeaker Paging System
9-25 4. To program another extension, press 
n or p until the extension number appears 
on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
Loudspeaker Paging System
Loudspeaker paging systems allow you to broadcast a message over a large area. The system 
supports all Avaya paging systems, including the entire PagePac line. The system also supports 
most paging systems from other manufacturers when the paging systems are connected using a 
paging interface device. Follow these steps to connect a paging system to the processor module 
(see Figure 9-11):
1. Insert the modular plug into the PAGE jack on the processor module (located near the middle 
of the processor, just above the line jacks).
2. Route the cord through the processor module ’s wire manager.
3. Connect the other end of the cord to the paging system.
Figure 9-11. Connecting the Paging System
If you connect a loudspeaker paging system from another manufacturer, a paging 
interface may be required.
When you connect a paging system to the PAGE jack, use a two-pair, twisted-pair 
cable between the paging system and the processor module. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Modems
9-26
Modems 
You can use a modem to send calls only, or you can use a modem to send and receive calls.
Modem for Sending Calls Only
You can set up a modem to dial out only (see Figure 9-12). With this modem and a terminal you 
can connect to computer bulletin boards and other data services. The telephone shown is optional 
and can be used if you want the terminal to share an extension with a telephone.
Figure 9-12. Modem for Sending Only
Follow the modem manufacturer’s instructions to use the modem.
Modems can connect directly to an extension jack without an adapter. However, if you 
connect a high-speed modem through the control unit, you may experience some 
degradation of efficiency and throughput, depending on the quality of the central office 
lines connected to the system. To solve the problem, either connect modems directly to 
the network interface jacks, or contact your local telephone company for information 
about upgrading line quality.
PARTNER
ACS Lines
Modem
PC or 
TerminalTelephone
(optional)
Ext
XTransfr FeatureIntercomABC2DEF31+–ConfJKL5MNO6TUV8WXYZ9Mic
HFAIHold0GHI4PQRS7*#Spkr
IntercomExt.Message