Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming & Using Telephone Features
Caller ID Features
8-25
Dialing Instructions
To dial the telephone number and return the call from the display:
1. Press the 
Dial button on either the Telephone Number Display or the Name Display. When 
you press the 
Dial button on either display, the Dial Display appears (see Figure 8-6).
Figure 8-6.  Call Log Dial Display
2.For Release 2.0 systems only, if you want to make an outside call by using a specific pool, 
press the idle pool button, or press 
i plus the three-digit pool access code (880, 881, 
882, or 883). If desired, lift the handset.
3. The button you press to dial the call depends on the number of digits you must dial to complete 
the call from your area:

To dial the complete number including the 1, press the button under the 1 (left button).

To include the area code but not the 1, press the button under the area code (the second 
button).

To dial the seven-digit number only, press the button under the seven-digit telephone 
number displayed (the third button).
You also have the following options at the Call Log Dial display:

Press the Back button to return to the Telephone Number or Name Display.

Press the Call Log Display button to exit the Call Log.
The green light goes off when the feature is deactivated. 
Select a Button to  Dial:
 1      908  5551234  Back 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Conference Drop (F06)
8-26
Caller ID Name Display (F16)
Use this feature to toggle the display between Caller ID number and Caller ID name. Caller ID 
name is an optional feature of the Caller ID service provided by your local telephone company and 
may not be available in your area (even if Caller ID number is available).
Considerations

Program this feature on a button with lights on a system display telephone. When Caller ID 
Name Display is on, the green light is on, indicating that the Caller ID name will be displayed 
rather than the Caller ID number.

SMDR reports print only Caller ID number (where available). (If a number is not available, it is 
repor ted as “IN” on the call report.)

Caller ID Name Display has no effect on Call Coverage calls. Coverage calls always display 
the extension number of the user who is sending calls for coverage.

You can use this feature while using Call Screening (F25).

While a TransTalk telephone is ringing, you can use Caller ID Name Display to pre-select 
Caller ID name or Caller ID number to appear on the display.
Programming
To program a Caller ID Name Display button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f16.
4. Program another button for this extension, or exit programming mode.
Using Caller ID Name Display
Press the programmed button to turn Caller ID Name Display on; press it again to turn it off. 
Conference Drop (F06)
Use this feature to drop the last outside party added to a conference call without disconnecting the 
other parties.
Considerations

You can program a Conference Drop button on a system telephone to use the feature with 
one touch.

This feature cannot be used with Call Screening (F25). 
						

							Programming & Using Telephone Features
Contact Closure (F41 and F42)
8-27
Programming
To program a Conference Drop button:
1. Press 
f00.
2. Press a programmable button.
3. Press 
f06.
4. Program another button for this extension, or exit programming mode.
Using Conference Drop on a System Telephone
Press the programmed button or f06. The last-added outside party is dropped from the 
conference. 
Using Conference Drop on a Single-Line Telephone
Press the switchhook down once rapidly. The last-added party (inside or outside) is dropped from 
the conference. 
Contact Closure (F41 and F42)
The system can drive an optional Contact Closure Adjunct with two Contact Closures to 
operate auxiliary devices such as electronic door locks. If the System Administrator has assigned 
your extension to a Contact Closure Group for one or both of these Contact Closures, you can 
activate the Contact Closure from your telephone. This way you can open an electric door lock or 
activate other electronic devices by entering the feature code or pressing the programmed 
Contact Closure button.
Considerations

Program f41 and/or f42 on buttons with lights so you can monitor the status 
of the Contact Closures. The button’s green light lights when the Contact Closure is 
activated by you, and the red light lights when the Contact Closure is activated by another 
user in that Contact Closure Group. The light turns off when the Contact Closure is 
deactivated.

Before you can activate a Contact Closure, your extension must be assigned to the Contact 
Closure Group for that Contact Closure. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Contact Closure (F41 and F42)
8-28

Use Contact Closure Operation Type to specify how long the Contact Closure remains 
active when activated.
If the Contact Closure Operation Type is set to Toggle, one user can activate the Contact 
Closure and another user can deactivate it, provided both users are included in the Contact 
Closure Group for that Contact Closure.
When the Contact Closure Operation Type is set to Toggle, if a user activates the Contact 
Closure (so that the toggle is On) and then a power failure occurs, the toggle automatically 
changes to Off as a security measure.

If you plan to use a Contact Closure to control a door lock, you may also want to install a 
doorphone at that door. Use Doorphone Extension to identify the extension to which the 
doorphone is connected, and Doorphone Alert Extensions to identify the extensions that 
signal when the doorphone button is pressed. You can assign some or all of the Doorphone 
Alert extensions to a Contact Closure Group, so that users at those extensions can control 
the door lock.

You can use this feature while using Call Screening (F25).
Programming
To program a Contact Closure button:
1. Press 
f00.
2. Press a programmable button, preferably one with lights.
3. Press 
f41 (for Contact Closure 1) or f42 (for Contact Closure 2).
4. Program another button for this extension, or exit programming mode.
Using Contact Closure on a System Telephone
To activate a Contact Closure:
1. Press the programmed button or press 
f41 (for Contact Closure 1) or f42 
(for Contact Closure 2).
The green light is on steady. 
2. If the Contact Closure Operation Type for that Contact Closure is set to Toggle, repeat Step 
1 to deactivate the Contact Closure. 
The green light goes off.  
						

							Programming & Using Telephone Features
Direct Line Pickup Features
8-29
Using Contact Closure on a Single-Line Telephone
To activate a Contact Closure:
1. Pick up the handset to get an intercom dial tone.
2. Press 
#41 (for Contact Closure 1) or #42 (for Contact Closure 2).
3. If the Contact Closure Operation Type for that Contact Closure is set to Toggle, repeat 
Steps 1 and 2 to deactivate the Contact Closure. 
Direct Line Pickup Features
With the Direct Line Pickup features, you can access a ringing or held call or a call in progress. 
You can also select a line to use that is not assigned to your telephone. The Direct Line Pickup 
features are:

Direct Line Pickup–Active Line 

Direct Line Pickup–Idle Line 
Direct Line Pickup–Active Line (I68LL)
Use this feature to access a ringing or held call, or to join a call in progress on a specific outside 
line (where 
LL is a system line number).This feature is useful for picking up a ringing or held call or 
for joining a call on a line that is not assigned to the telephone.
Considerations

This feature is useful when you are requested or paged to pick up a call on a specific line that 
does not appear on your telephone.

You cannot access conference calls by using this feature.

You can program a Direct Line Pickup–Active Line button on a system telephone to pick up 
a line by pressing the button and then dialing the two-digit line number.

If a line is idle, you cannot access it with this feature (you hear busy tone). For information 
about accessing an idle line, see “Direct Line Pickup–Idle Line (I8LL)” on page 8-30.

If Line Access Restriction or pool Access Restriction is set to No Access or Out Only for a 
line assigned to an extension or lines within a pool, a user at the restricted extension hears 
busy tone if Direct Line Pickup is used to answer a call on that line when the line is ringing at 
another extension. The user can join a call or access a held or transferred call on the line.

You cannot use Direct Line Pickup to access an active call at an extension that has Privacy 
activated or that is part of a Conference Call, or to access a held call at an extension that 
used Exclusive Hold. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Direct Line Pickup Features
8-30

Calls picked up with this feature get Caller ID information, unless Line Access Restriction or 
Pool Access Restriction is used to prevent users at specific extensions from viewing Caller 
ID for ringing calls.
Programming
To program a Direct Line Pickup–Active Line button:
1. Press 
f00.
2. Press a programmable button.
3. Press left 
i68.
4. Program another button for this extension, or exit programming mode.
Using Direct Line Pickup–Active Line on a System 
Telephone
To use Direct Line Pickup–Active Line on a system telephone:
1. As desired, lift the handset.
2. Do one of the following:

Press a button programmed with Direct Line Pickup–Active Line, and dial the two-digit 
system line number of the line you want to pick up or join

Press i68 and the two-digit line number.
If you did not lift the handset, the speaker comes on automatically. 
Using Direct Line Pickup–Active Line on a Single-
Line Telephone
To use Direct Line Pickup–Active Line on a single-line telephone:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial 
68 and the two-digit system line number of the line you want to pick up or join.
Direct Line Pickup–Idle Line (I8LL)
Use this feature to access a specific outside line (where LL is a system line number) when the line 
is not in use. This feature is useful for accessing a line that is not assigned to the telephone.
Considerations

This procedure applies to individual lines. If you have a pooled extension and you want to 
access lines in pools that are not assigned to your extension, dial the pool access code at the 
intercom dial tone. 
						

							Programming & Using Telephone Features
Direct Line Pickup Features
8-31

If a line is in use, you cannot access it with this feature (you hear busy tone). For information 
about accessing a ringing or held call, or joining a call in progress, see “Direct Line Pickup–
Active Line (I68LL)” on page 8-29.

If Line Access Restriction or Pool Access Restriction is set to No Access or In Only for a 
line assigned to an extension or lines within a pool, a user at the restricted extension hears 
busy tone if Direct Line Pickup is used to access that line to place a call.
Programming
To program a Direct Line Pickup–Idle Line button:
1. Press 
f00.
2. Press a programmable button.
3. Press left 
i8.
4. Program another button for this extension, or exit programming mode.
Using Direct Line Pickup–Idle Line on a System 
Telephone
To use Direct Line Pickup–Idle Line on a system telephone:
1. If you want, lift the handset.
2. Do one of the following:

Press the programmed button and dial the two-digit system line number of the idle line you 
want to access

Press i8 and the two-digit line number.
If you did not lift the handset, the speaker comes on automatically. 
Using Direct Line Pickup–Idle Line on a Single-Line 
Telephone
To use Direct Line Pickup–Idle Line on a single-line telephone:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial 
8 and the two-digit system line number of the idle line you want to access. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Do Not Disturb (F01)
8-32
Do Not Disturb (F01)
Use this feature to be able to press a programmed button to prevent incoming calls for the 
extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing 
while inside callers hear a busy signal. You should use Do Not Disturb only if someone answers 
outside calls for your extension when you do not answer them.
Considerations

Do Not Disturb is available only on system telephones.

Do Not Disturb requires a button with lights. When the Do Not Disturb feature is on, the light 
is also on, indicating that the telephone will not ring.

Use Do Not Disturb when you do not want the auto attendant or the voice messaging system 
to transfer calls to you.

Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to 
the Hunt Group will skip your extension and ring immediately at the next available extension in 
the group.

To avoid missing calls when Do Not Disturb is not needed, turn it off.

If Do Not Disturb is active at a doorphone alert extension, the person at the doorphone hears 
signaling, but the alert extension is not signaled.

Unanswered calls that are transferred from an extension with Do Not Disturb active ring at 
that extension if they transfer return.

Extensions with Do Not Disturb activated do not receive Caller ID information, unless the call 
is answered.

Users with Automatic VMS Cover Assigned or with VMS Cover turned on can activate Do 
Not Disturb to Send All Calls immediately to their voice mailbox.

Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls 
immediately to the covering extension.

You cannot use Call Screening (F25) when Do Not Disturb is turned on.
Programming
To program a Do Not Disturb button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f01.
4. Program another button for this extension, or exit programming mode. 
						

							Programming & Using Telephone Features
Exclusive Hold (F02)
8-33
Using Do Not Disturb
From a system telephone, press the programmed button to turn Do Not Disturb on; press it again 
to turn it off.
Exclusive Hold (F02) 
Use this feature to prevent other extensions from picking up outside calls placed on hold at a 
specific extension with a system telephone.
Considerations

This feature is available only on system telephones.

You can program an Exclusive Hold button on a system telephone to use the feature with one 
touch. 

For system telephones, if a call is left on hold for longer than one minute, the extension at 
which the call is held generates a short Hold Reminder Tone. This tone sounds once every 
minute until the held call is retrieved, or until the caller hangs up.

If you place a call on a line or a pool on hold and another user picks up that call, it no longer is 
available to you. To ensure that no one else can retrieve your held call on a pooled line, use 
Exclusive Hold.

This feature cannot be used with Call Screening (F25).
Programming
To program an Exclusive Hold button:
1. Press 
f00.
2. Press a programmable button.
3. Press 
f02.
4. Program another button for this extension, or exit programming mode.
Using Exclusive Hold
While active on an outside call on a system telephone:
1. Press the programmed button or 
f02 to put the call on Exclusive Hold.
The green light next to the line, pool, or 
i button flutters. At all other extensions, the line 
appears busy (steady red). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Extension Name Display
8-342. To retrieve the call, press the line, pool, or 
i button on which the call is held, and lift the 
handset or press 
S.
Extension Name Display 
You can assign a name to your extension: up to 20 characters long on PARTNER telephones, or 
up to 12 characters long on MLS telephones. When that extension is used to make an intercom, 
group, or transferred call, the name appears on the system display telephone receiving the call. 
Similarly, users receiving a transfer return call see the name of the person assigned to the 
extension that did not answer the transferred call.
The System Administrator usually programs names for the extensions in the system. However, as 
the individual user, you can change the name from your telephone. See “Extension Name Display” 
on page 5-4 for more details.
External Hotline 
The System Administrator assigns the External Hotline to extensions. When you pick up the 
handset of a single-line telephone at one of these extensions, a number is automatically dialed. 
The external number might be, for example, a frequently called service bureau.
Considerations

Under certain conditions of heavy telephone usage, the External Hotline may be unable to 
dial the programmed number immediately (for example, if many of the tip/ring devices 
connected to your system dial out at the same time). 

A single-line telephone without a dialpad is recommended for use as the External Hotline.
Using an External Hotline
1. Lift the handset of the External Hotline.
After approximately three seconds, the programmed telephone number is dialed automatically. 
2. If you do not hear dial tone or dialing noises, hang up for about 20 seconds and try again.
3. When the call is answered, speak into the handset.
You can pick up a call on Exclusive Hold only at the extension at which it was put on 
Exclusive Hold.