Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming & Using Telephone Features
Auto Dialing
8-5
Auto Dialing
Use this feature to dial outside numbers, extension numbers, feature codes, or account codes with 
a single touch by pressing a programmed button. If an extension number is stored on an Auto Dial 
button, the user can dial, signal, or transfer calls to the extension by pressing the button. An Auto 
Dial number can be stored on any programmable button (a button with no line or pool assigned) on 
a system telephone.
Considerations

You can program an Auto Dial button only on a system telephone.

If you program an extension number on a button with lights, the lights show calling activity at 
the extension.

You can connect an Intercom Autodialer to the system telephones at extension 10 and 11 to 
have Auto Dial buttons for all of the extensions in your system.

You can have only one Auto Dial button–either on the system telephone or on the 
Autodialer–for another extension in the system. You can program that button for intercom 
ringing, intercom voice signaling, or manual signaling.

When programming emergency numbers for Auto Dialing and/or making test calls to those 
numbers, you should: 1) Remain on the line and briefly explain to the dispatcher the reason for 
the call before hanging up and 2) Perform such activities in the off-peak hours, such as early 
morning or late evening.

Auto Dial buttons do not override dialing restrictions for an extension.

PARTNER-6 telephones have only four buttons available for lines, pools, and/or Auto Dial 
numbers. 

A combined total of 800 outside Auto Dial and Personal Speed Dial numbers can be 
programmed.

For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or 
Centrex system, include the dial-out code followed by one or more pauses (if available) on an 
Auto Dial button for a number outside the PBX or Centrex system. (See “Changing Settings to 
Support PBX or Centrex Services” on page 3-15 for more information.)

You can use the Auto Dial button instead of dialing the two-digit extension number required for 
these features: Call Coverage, Call Forwarding/Call Follow-Me, Call Park, Message Light 
On, Message Light Off, Station Unlock, and Voice Mailbox Transfer.

To set up a Fax Management button, program the fax extension number on an Auto Dial 
button with lights. Special light patterns on the Auto Dial button for the fax extension indicate 
fax machine status. Identify fax extensions using Fax Machine Extensions (#601).

You can include special functions, such as a pause, in the Auto Dial number.

An Auto Dial number can begin with a star code; the system automatically inserts a delay 
based on the Star Code Dial Delay (#410) setting.

You cannot use Auto Dialing with Call Screening (F25). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Auto Dialing
8-6
Programming
To program an Auto Dial button:
1. Press 
f00.
2. Press a programmable button.
3. Enter an account code, PBX/Centrex feature access code, or one of the following:

Outside telephone number. Enter the telephone number (up to 28 digits) exactly as you 
would dial it. 

Extension number. Press the left i button, and enter the two-digit extension number. 
Press 
* before the extension number to program the Auto Dial button to voice-signal an 
extension. For example, to program extension 20 for voice signaling, press 
i20. 

Feature code. Enter the appropriate code. For example, to program a button to turn on the 
message light at extension 20, press 
f0920. When you press the programmed 
button, the message light at extension 20 turns on.
4. Repeat Steps 3 and 4 to program additional Auto Dial buttons, or exit programming mode.
Using Auto Dialing
From a system telephone, to dial an outside number or extension number (you can lift the handset 
or press 
S, but you do not have to do so):
1. Do one of the following:

If you want to call on a specific line, press the line button (or press i8 and dial the 
two-digit line number).
If you did not lift the handset, the lights next to 
S and! go on, and you are active 
on the speakerphone.

If you want to call by using a specific pool on a pooled extension, press the pool button (or 
press 
i and dial the three-digit pool access code).
If you did not lift the handset, the lights next to 
S and! go on, and you are active 
on the speakerphone. 
2. Press the Auto Dial button on which the outside number or extension number is programmed. 
The system automatically selects a line if you did not specify one, turns on the speaker (if you 
did not lift the handset), and dials the Auto Dial number. The number being dialed appears on 
a display telephone.
To use an Auto Dial button programmed with a feature code or account code, follow the directions 
for the feature you want to use. 
						

							Programming & Using Telephone Features
Background Music (F19)
8-7
Background Music (F19)
Use this feature to provide background music through the speaker of an idle system telephone for 
your work area. Background Music plays the recorded material from the Music-On-Hold audio 
source.
Considerations

Background Music is available only if Music-On-Hold is active and an audio source is 
connected to the processor module.

Background Music is available only on system telephones with speakers.

The Background Music feature broadcasts music over telephone lines. The performance of 
music over telephone lines is a public performance under United States Copyright law. In order 
for the performance of that music to be lawful, it must be licensed annually to the user by the 
copyright owners or their representatives (such as ASCAP or BMI).
The Magic on Hold system includes the required license for the first year. This license must be 
renewed annually.

Background Music stops when you make or answer a call, but resumes when the telephone 
becomes idle again.

If a system telephone and a single-line telephone with a message waiting light are connected 
in a combination extension, the single-line telephone ’s message waiting light does not light if 
Background Music is on at the system telephone.

You can program a Background Music button on a system telephone to use the feature with 
one touch. Use a button with lights.

Call Screening (F25) overrides Background Music.
Programming
To program a Background Music button:
1. Press 
f00.
2. Press a programmable button (preferably a button with lights).
3. Press 
f19.
4. Program another button for this extension, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Coverage (F20,XX,XX)– Release 2.0 or Later
8-8
Using Background Music
To turn Background Music on:
1. From a system telephone with a speaker, press the programmed button, or press 
f19.
If the telephone is idle, you hear Background Music. If the Background Music button has 
lights, the green light turns on. 
2. To adjust the volume of Background Music, use the telephone’s volume control buttons while 
listening to the Background Music.
To turn Background Music off, press the programmed button, or press 
f19.
If the Background Music button has lights, the green light turns off. 
Call Coverage (F20,XX,XX)–
Release 2.0 or Later
Use this feature to redirect all intercom, transferred, and outside calls on lines assigned ownership 
from a user’s extension to another system extension (where XX is a system extension number) for 
coverage. When Call Coverage is activated, covered calls are routed to the covering extension 
after a specified number of rings. Callers can then leave a message with the person at the 
covering extension. This feature helps users who want their callers to have personalized service 
when they are unable to answer calls.
Considerations

Use a system display telephone for the covering extension so the user can identify coverage 
calls. 
Coverage Call for XX appears on the display when a coverage call rings at a 
covering extension instead of Caller ID information, if available.

If the covering extension has an Auto Dial button for the originating extension, the light shows 
green flutter while the coverage call is ringing at the covering extension. If the user at the 
extension lifts the handset, he or she is connected to this call.

Intercom, transferred, and outside calls on lines assigned ownership can be covered.

Group calls, forwarded calls, transfer-return calls, voice-signaled calls, Voice Interrupt On 
Busy calls, Wake-Up Service calls, and calls to doorphone alert extensions cannot be 
covered.

Do not designate any of the extensions in Hunt Group 7, which contains the extensions 
associated with the voice messaging system, as a covering extension.

A single extension can cover multiple extensions; however, an extension programmed for Call 
Coverage can have only one covering extension. Only one Call Coverage button can be 
programmed per extension.

If you activate Call Coverage at your extension, you still can intercept an outside call routed 
for coverage by pressing the outside line button. 
						

							Programming & Using Telephone Features
Call Coverage (F20,XX,XX)– Release 2.0 or Later
8-9

You can program Call Coverage on a button on a system telephone. Use a button with lights if 
you want a visual indication when your calls are being covered. When the green light is on, 
your calls are being covered; when the green light is off, Call Coverage is not active.

If the Call Coverage feature code and optional originating and covering extensions are 
programmed on a button with lights, you can use the button to turn Call Coverage on and off 
with one touch. (The lights show when Call Coverage is on, even if calls are covered by a 
different extension from the one stored on the button, and you can still use the button to turn 
Call Coverage off.)

If Call Coverage and Do Not Disturb are active, covered calls are routed immediately to the 
covering extension, without ringing the covered extension.

You can turn on Call Coverage while a call is ringing to send a call immediately for coverage. 
Similarly, if Call Coverage is on and a call begins to ring, you can turn on Do Not Disturb to 
send that call immediately for coverage. (See “Send All Calls” on page 8-54.)

If an extension has Call Coverage and VMS Cover active, covered calls ring at the covering 
extension for the specified number of Call Coverage Rings:
– If the covering extension does not answer, the call is routed to the voice mailbox of the 
extension that activated Call Coverage after the specified number of VMS Cover Rings.
– If the covering extension has Do Not Disturb active, the call is routed immediately to the 
voice mailbox of the extension that activated Call Coverage.

If an extension has Call Coverage active without voice mail coverage, covered calls ring at the 
covering extension for the specified number of Call Coverage Rings. Outside and intercom 
calls continue to ring at the covering extension until the call is answered or the caller hangs up. 
For transferred calls:
– If the covering extension does not answer, the call goes to the transfer return extension 
after the specified number of Transfer Return Rings.
– If the covering extension has Do Not Disturb active, the call rings one more time at the 
user’s extension before it goes to the transfer return extension.

If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call 
Forwarding destination extension (Call Forwarding takes precedence).

If a user at a covering extension has a system display telephone and is busy on a call, he or 
she can use Caller ID Inspect to view the number of the extension from which a coverage call 
is being sent. If a user is not active on a call and multiple coverage calls are ringing, he or she 
can press the line, pool, or 
i buttons to view the number of the extension from which 
each coverage call is being sent. However, if the user picks up the handset, he or she joins or 
answers the call that was previously ringing at the originating extension shown on the display.

Call Coverage does not apply to parked calls. See “Call Park” on page 8-14.

If you want calls answered by Call Coverage to be logged as unanswered calls, use Call Log 
Line Associations to associate the lines with extensions for logging unanswered calls.

You can use this feature while using Call Screening (F25). 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Coverage (F20,XX,XX)– Release 2.0 or Later
8-10
Programming
To program a Call Coverage button:
1. Press 
f00.
2. Press a programmable button, preferably a button with lights.
3. At this point, you can do one of the following:

Press f20.

Press f20 and the number of the originating extension.

Press f20, the number of the originating extension, and the number of the 
covering extension.
4. Program another button for this extension, or exit programming mode.
Using Call Coverage at a System Telephone
To send calls for coverage manually:
1. Press 
f20.
2. Dial your extension number.
3. Dial the extension number of the covering extension.
To  r e m o v e  Call Coverage manually:
1. Press 
f20.
2. Dial your extension number twice.
To send calls for coverage by using the programmed button:
1. Press the programmed button.
If an originating extension and a covering extension were programmed on the button, Call 
Coverage is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 
2. If no originating extension was programmed, dial your extension number.
3. If no covering extension was programmed, dial the extension number of the covering 
extension.
Call Coverage is activated (on a button with lights, the green light is on). 
To  r e m o v e  Call Coverage by using the programmed button:
1. Press the programmed button.
If an originating extension and a covering extension were programmed on the button, Call 
Coverage is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. 
2. If no originating extension was programmed, dial your extension number. 
						

							Programming & Using Telephone Features
Call Forwarding/Call Follow-Me (F11,XX,XX)
8-11 3. If no covering extension was programmed, dial your extension number again.
Call Coverage is deactivated (on a button with lights, the green light is off).
Using Call Coverage at a Single-Line Telephone
To send your calls for coverage:
1. Lift the handset.
You hear intercom dial tone. 
2. Press 
#20.
3. Dial your extension number.
4. Dial the extension number of the covering extension.
To  r e m o v e  Call Coverage:
1. Lift the handset.
You hear intercom dial tone. 
2. Press 
#20.
3. Dial your extension number twice.
Call Forwarding/Call Follow-Me (F11,XX,XX)
Use this feature to forward all intercom, transferred, and outside calls from your extension to 
another system extension (where XX is an extension number). You can activate this feature from 
your extension (Call Forwarding) or from any other extension in the system (Call Follow-Me).
Considerations

You can forward outside, intercom, and transferred calls.

You cannot forward group calls, calls to doorphone alert extensions, voice-signaled calls, 
Voice Interrupt On Busy calls, coverage calls or transfer-return calls. Calls cannot be 
forwarded outside the system.

The telephone at the extension from which calls are being forwarded beeps once each time a 
call is forwarded (unless Do Not Disturb is active).

Do not forward your calls to any of the extensions in Hunt Group 7, which contains the 
extensions associated with the voice messaging system.

At an extension that has Call Forwarding activated, if multiple calls are ringing, the system 
forwards them one at a time. This means that each subsequent call is not forwarded until the 
previous call is finished. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Forwarding/Call Follow-Me (F11,XX,XX)
8-12

You can program Call Forwarding on a button on a system telephone. Use a button with lights 
if you want a visual indication when your calls are forwarded. When the green light is on, your 
calls are forwarded; when the green light is off, calls ring at your extension.

If you press the Call Forwarding button after a call starts to ring, that call is not forwarded.

If the Call Forwarding feature code and optional originating and destination extensions are 
programmed on a button with lights, you can use the button to turn Call Forwarding on and off 
with one touch. (The lights show when Call Forwarding is on, even if calls are forwarded to a 
different extension than the one stored on the button, and you can still use the button to turn 
Call Forwarding off.)

An extension’s outside calls on lines or pools assigned to the extension are eligible for Call 
Forwarding only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access 
Restriction or Pool Access Restriction is set to No Restriction or In Only.

If an extension in a Hunt Group activates Call Forwarding, the system considers the 
extension unavailable when a call goes to the Hunt Group.

If an extension has VMS Cover and Call Forwarding active, calls ring at the Call Forwarding 
destination extension; they are not covered by the voice messaging system.

If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call 
Forwarding destination extension (Call Forwarding takes precedence).

Calls forwarded and unanswered at both the originating extension and the forwarded 
extension are logged as unanswered calls by the Caller ID Logging feature at both 
extensions. If the forwarded call is answered at the forwarded extension, it is not logged unless 
the Caller ID Log Answered Calls (#317) feature is set to log answered calls.

Call Forwarding does not apply to parked calls. See “Call Park” on page 8-14.

You can use this feature while using Call Screening (F25).
Programming
To program a Call Forwarding button:
1. Press 
f00.
2. Press a programmable button, preferably a button with lights.
3. Do one of the following:

Press f11.

Press f11 and the number of the originating extension.

Press f11, the number of the originating extension, and the number of the 
destination extension.
4. Program another button for this extension, or exit programming mode. 
						

							Programming & Using Telephone Features
Call Forwarding/Call Follow-Me (F11,XX,XX)
8-13
Using Call Forwarding on a System Telephone
To forward calls manually:
1. Press 
f11.
2. Dial your extension number.
3. Dial the extension number at which you want the calls to ring.
To  r e m o v e  Call Forwarding manually:
1. Press 
f11.
2. Dial your extension number twice. 
To forward calls using the programmed button:
1. Press the programmed button.
If an originating extension and a destination extension were programmed on the button, Call 
Forwarding is activated (on a button with lights, the green light is on). Skip Steps 2 and 3. 
2. If no originating extension was programmed, dial your extension number.
3. If no destination extension was programmed, dial the extension number at which you want the 
calls to ring.
Call Forwarding is activated (on a button with lights, the green light is on). 
To  r e m o v e  Call Forwarding by using the programmed button:
1. Press the programmed button.
If an originating extension and a destination extension were programmed on the button, Call 
Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3. 
2. If no originating extension was programmed, dial your extension number.
3. If no destination extension was programmed, dial your extension number again.
Call Forwarding is deactivated (on a button with lights, the green light is off).
Using Call Forwarding on a Single-Line Telephone
To forward your calls:
1. Lift the handset.
You hear intercom dial tone. 
2. Press 
#11.
3. Dial your extension number.
4. Dial the number of the extension at which you want your calls to ring. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Call Park
8-14To  r e m o v e  Call Forwarding:
1. Lift the handset.
You hear intercom dial tone. 
2. Press 
#11.
3. Dial your extension number twice. 
Call Park
Use this feature to “park” a call, or place it on a special type of hold, so it can be picked up from 
any telephone in the system.
Considerations

Call Park typically is used for pooled extensions in Hybrid mode, because users can retrieve 
calls without knowing which line the call is on.

You should park only one call at a time from your extension to ensure that you know which 
caller you are talking to when you pick up the parked call.

Call Park is useful for single-line telephone users because they can retrieve a parked call 
without knowing which line the call is on.

Use Call Pickup to retrieve parked calls.

If you frequently park calls and you have a system telephone, program your extension number 
on an Auto Dial button, so you can park a call simply by pressing the button. See “Auto 
Dialing” on page 8-5. 

Parked calls do not receive Call Waiting, Call Coverage, Call Forwarding, or VMS Cover.
Using Call Park on a System Telephone
To park a call:
1. While on a call, press 
& and dial your two-digit extension number, or press the Auto Dial 
button programmed for your extension.
2. Hang up.
If the call is not picked up within three minutes, it rings back at your extension. If you used an 
Auto Dial button, the green light next to the button flutters. 
To retrieve a parked call using Call Pickup:
1. Dial 
i6.
2. Dial the extension number, or press an Auto Dial button for the extension where the call is 
parked.