Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Overview
5-1
5
Initial Telephone Programming
Overview
As the System Administrator, you should program telephones at individual extensions with certain 
features. There are two types of telephone programming:
– Centralized Telephone Programming–programming individual telephones from extension 
10 or 11.
– Extension Programming–programming an individual system telephone from the 
extension to which it is connected. 
Use Centralized Telephone Programming to program the features presented in this chapter. You 
need a system display telephone for Centralized Telephone Programming.
If you have any 34-button telephones in the system, you must use a 34-button display 
telephone to program since an 18-button telephone cannot be used to program a 34-
button telephone. Also, if your system has both PARTNER and MLS telephones, you 
should use a PARTNER display telephone at the programming extension. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Required Telephone Programming
5-2
Required Telephone Programming
For all telephones, you must program these features:

Automatic Line Selection to change the order in which the telephone selects a line or pool 
when the user picks up the handset. (If you want to change Automatic Line Selection for an 
extension, you must do so immediately after you enter programming mode and dial the 
extension number.)

Extension Name Display to assign a user’s name to the extension. (Like Automatic Line 
Selection, you must do this procedure immediately after you enter programming mode and 
dial the extension number. If you want to change both Automatic Line Selection and 
Extension Name Display, first change Automatic Line Selection, press 
c, redial 
the extension number, and then use Extension Name Display.)

Line Ringing to change the ringing for an individual line or pool.
For single-line telephones, you must now also program all other extension features.
For non-display system telephones, you may also want to program all extension features at 
this point. 
To erase the current programming from a button, press the button, and then press
!.
Automatic Line Selection
This feature determines the line or pool a user is connected to after lifting the handset or turning 
on the speaker to make a call. The system looks for lines or pools in the order specified by 
Automatic Line Selection and selects the first available line or pool. For example, if you specify 
outside lines or pools first for an extension, but all outside lines or pools are busy, the user hears 
the intercom dial tone after lifting the handset or turning on the speaker.
At key extensions, with Automatic Line Selection at its factory setting, the system first searches 
to find an idle outside line in numerical order (starting with the lowest line number). If all outside 
lines are busy, the system searches for an idle intercom line. This order can be changed, however, 
to accommodate your business needs. For example, a telemarketing firm with a WATS line (line 5) 
to reduce telephone expenses would set Automatic Line Selection for all telemarketers’ 
extensions to “05, 01, 02, 03, 04, Intercom.” This way the WATS line is selected first.
At pooled extensions, with Automatic Line Selection at its factory setting, the system first 
searches to find an available line in the main pool (pool 880 button 1, then button 2). If all outside 
lines in the pool are busy, the system selects an idle intercom line. However, you can change the 
order to accommodate a different automatic line selection. For example, your boss prefers her 
individual line (line 15) to be selected when she lifts the handset; then she wants auxiliary pool 881 
to be selected, which is used for making international calls. To do this, set Automatic Line 
Selection to “15, 881, Intercom.”
If a single-line telephone user intends to place intercom calls and access system features, 
Automatic Line Selection for his or her extension should be set to intercom first for proper  
						

							Initial Telephone Programming
Automatic Line Selection
5-3 operation. For example, the setting for a single-line telephone in a lobby used for internal calling or 
making local calls on Line 1, would be “Intercom, 1.”
Considerations

If Forced Account Code Entry (#307) is assigned to an extension, Automatic Line 
Selection for that extension does not apply. This means the user must manually select a line 
or pool after entering a required account code.

For an extension identified as a Hotline (#603) or Doorphone Extension (#604/#605), 
program the extension to select only the intercom, with no outside lines in the selection 
sequence. 

For an extension identified as an External Hotline (#311), program the extension to select 
outside lines or pools first.

For single-line touch-tone or rotary telephones, or for any telephone used mainly to call other 
extensions, program the extension to select intercom first.

For combination extensions, the Automatic Line Selection for both devices (including a tip/
ring device) follows the automatic line selection for the extension.

You do not need to include all available lines or pools for an extension, only the ones you want 
the system to search through and connect automatically.
Programming
To  p r o g r a m  Automatic Line Selection for an extension:
1. Press 
f00ssc at extension 10 or 11.
2. Enter the number of the extension to be programmed for Automatic Line Selection.
3. Press 
**.
4. Press the line, pool, or 
i buttons in the desired order. The valid entries for Automatic 
Line Selection depend upon the type of extension:

Key Extension: Outside system lines, Left Intercom (the factory setting) ✔ 

Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory 
setting), Pools 881-883, individual lines
For each button pressed, a display similar to the following appears:
Automatic Line Selection 
5. To exit Automatic Line Selection, press 
**.
6. Press 
c and enter a new extension number, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Extension Name Display
5-4
Extension Name Display 
You can assign a name to an extension: up to 20 characters long on PARTNER telephones, up to 
12 characters long on MLS telephones. Then, when that extension is used to make an intercom, 
group, or transferred call, the name appears on the system display telephone receiving the call. 
Similarly, users receiving a transfer return call see the name of the person assigned to the 
extension that did not answer the transferred call. Ta b l e 5 - 1 shows the valid character entries for 
Extension Name Display.
Considerations

You can program a name through Centralized Telephone Programming for any extension, 
regardless of the telephone type on that extension. If a user wants to program his or her own 
extension name, he or she must have a system display telephone at that extension.

Only extension numbers–not names–are printed on SMDR reports.

Program Extension Name Display when you first enter Centralized Telephone Programming, 
before programming any other features. If you want to program both Extension Name 
Display and Automatic Line Selection (which also must be programmed when you first enter 
Centralized Telephone Programming), first program Automatic Line Selection. Then exit and 
re-enter Centralized Telephone Programming to program Extension Name Display.
Table 5-1.  Valid Character Entries
LettersNumbers
A = 21N = 62blank = 11
B = 22O = 630 = 00
C = 23P = 711 = 10
D = 31Q = 722 = 20
E = 32R = 733 = 30
F = 33S = 744 = 40
G = 41T = 815 = 50
H = 42U = 826 = 60
I = 43V = 837 = 70
J = 51W = 918 = 80
K = 52X = 929 = 90
L = 53Y = 93
M = 61Z = 94 
						

							Initial Telephone Programming
Line Ringing
5-5

Display Language (#303) has no effect on this feature. This means that the extension name 
displays exactly as it is programmed.
Programming
To assign a name to an extension:
1. Press 
f00ssc at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. Press left 
i. For extension 12, the display reads:
12 Enter Extension Name 
If a name was assigned previously to this extension, that name appears instead.
4. Enter the two-digit code for each character you want to enter. For example, the name “Ed” is 
3231.
5. If you make a mistake, press
! to clear the display. Repeat Step 4 to enter the correct 
name.
6. Program a button for this extension or exit programming mode.
Line Ringing 
This feature determines how each outside line or pool assigned to an extension rings. You can 
specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring. The 
factory setting for line buttons is Immediate Ring; the factory setting for pool buttons is No Ring. 
Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who 
cover each other’s lines. No Ring is useful for all extensions except 10 when an operator answers 
all calls, or for telephones with no regular users, such as those in conference rooms.
Immediate Ring is the factory setting for lines; No Ring is the factory setting for pools.
Considerations

System telephone users see the light patterns for the lines assigned to their extensions even if 
Line Ringing is set to Delayed Ring or No Ring. Light patterns do not appear for incoming 
calls on pool buttons that are set to No Ring.

If a line at an extension is set to No Ring, you must manually select the line to answer a call.

If a line is set to No Ring, Call Screening (F25) cannot be used.

Users automatically receive Caller ID information when calls ring at the extension. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Line Ringing
5-6
Programming
To change the way outside lines or pools ring at an extension:
1. Press 
f00ssc at extension 10 or 11.
2. Enter the number of the extension to be programmed for Line Ringing.
The green lights next to the line or pool buttons show the current Line Ringing settings for all 
lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green 
light next to that button is off.) The following ringing options can be shown by the green light 
next to the line or pool button: 

Immediate Ring – on steady 

Delayed Ring – flashes slowly 

No Ring – flutters quickly 
3. Press the line
 or pool button until the button light shows the correct setting (the setting for the 
currently selected line or pool also appears on the display).
4. Continue programming, or exit programming mode. 
						

							Contents
6-i
6
Using the Telephones
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-1
System Telephones   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-1

Buttons and Indicators  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-1

Lights  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-5

Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-7

Dial Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-8

Using the Handset, Speaker, and Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-8
Single-Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-10

Ringing Patterns   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-10

Dial Tones   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-11

Using the Switchhook   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-11

Single-Line Telephone Limitations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-11

Feature Telephones  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-12
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-13
Handling Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-15

Making Calls   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-15

Answering Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-19

Placing Calls on Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-21

Conference Calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-23

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-25

Joining Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   6-28 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
6-ii 
						

							Overview
6-1
6
Using the Telephones
Overview
This chapter explains how system and single-line telephones work with the system. The buttons 
on the telephones are discussed, as well as the basic call handling features and the display. 
System Telephones 
PARTNER telephones have several buttons and indicators in common. The following pages 
explain where they are and how they work. For information about an MLC-6, MLS, or TransTalk 
9000-series telephone, see the documentation that came with the telephone. 
Buttons and Indicators
PARTNER telephones have fixed buttons that are already imprinted and line buttons that you can 
press to connect to an inside (intercom) or outside line. If a line button is not assigned as an 
intercom or outside line button, you can program an extension number or a feature on it. Some 
telephones also have a display, which provides feedback messages and prompts from the system.
Figure 6-1 shows a PARTNER-34D telephone, the largest of the PARTNER telephones.
Endeavor telephones are supported in PARTNER ACS Release 5.0 or later when an 
Endeavor 362EC module is installed in the carrier. The Endeavor telephones are 
programmed the same as PARTNER-34D -18D, -18, and -6 telephones and have the 
same button layouts. For more information about these telephones, see the 
documentation that came with the telephones. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Telephones
6-2
Figure 6-1.  PARTNER-34D Telephone
The following buttons and indicators appear on system telephones:

Display (PARTNER-34D and PARTNER-18D telephones only). The display shows the 
following:
– Date, day, and time when the telephone is idle
– Number dialed when placing a call
– Extension number (and name if programmed) calling you or transferring a call to you
– Duration while a call is in progress
– During programming, the settings, options, and prompts
To adjust the display contrast on the PARTNER-34D and PARTNER-18D telephones, press 
* 
then 
- to decrease the brightness or + to increase the brightness, while the telephone is idle 
and the handset is in the cradle.
Caller ID is available on all lines for which you subscribe to Caller ID service. Caller ID 
information is the caller’s telephone number (and name, if available). When active on a call, 
you automatically receive Caller ID information for the duration of the call. When an extension 
is idle, you receive Caller ID information for a call coming in to your extension.
In Release 4.0 and later systems, you receive both the caller’s number and name on 
a two-line display telephone while the call is ringing.
IntercomABC2DEF31JKL5MNO6TUV8WXYZ9
0
GHI4PQRS7
*#
IntercomExt.Message
PARTNER-34D
Display
Line/Programmable
Buttons 
(32 with lights)
Programmable Buttons (4 without lights)
Intercom Buttons (2)
Message Light
Mic/
HFAIFeature
+–Conf
HoldSpkr
Transfr
Feature+
–Conf
HoldSpkr
TransfrMic/
HFAI