Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							PA R T N E R® 
Advanced Communications System
Installation, Programming, and Use
518-456-803
Issue 3
March 2002 
						

							Copyright 2002  Document Number: 518-456-803
Avaya Inc. Issue: 3
All Rights Reserved Date: March 2002
Printed in USA
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing. However, information is 
subject to change.
Federal Communications Commission StatementThis equipment has been tested and found to comply with the limits for a 
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits 
are designed to provide reasonable protection against harmful interfer-
ence when the equipment is operated in a commercial environment. This 
equipment generates, uses, and can radiate radio-frequency energy and, 
if not installed and used in accordance with the instructions, may cause 
harmful interference to radio communications. Operation of this equip-
ment in a residential area is likely to cause harmful interference, in which 
case the user will be required to correct the interference at his own 
expense. This system is Class B compliant in some configurations. See 
the PARTNER Customer Support Document for additional FCC informa-
tion.
Canadian Department of Communication (DOC) 
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise 
emissions set out in the radio interference regulations of Industry Can-
ada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques 
dépassant les limites applicables aux appareils numériques de la class A 
préscrites dans le reglement sur le brouillage radioélectrique édicté par le 
Industrie Canada.
Preventing Toll Fraud “Toll fraud” is the unauthorized use of your telecommunications system by 
an unauthorized party (for example, a person who is not a corporate 
employee, agent, subcontractor, or working on your company’s behalf). 
Be aware that there may be a risk of toll fraud associated with your sys-
tem and that, if toll fraud occurs, it can result in substantial additional 
charges for your telecommunications services.
The final responsibility for securing both this system and its networked 
equipment rests with you — an Avaya Inc. system administrator, your tele-
communications peers, and your managers. Avaya Inc. does not warrant 
that this product or any of its networked equipment is either immune from 
or will prevent either unauthorized or malicious intrusions. Avaya Inc. will 
not be responsible for any charges, losses, or damages that result from 
such intrusions. For important information regarding your system and toll 
fraud, see the PARTNER Customer Support Document.
Avaya Fraud InterventionIf you suspect you are being victimized by toll fraud and you need techni-
cal supporter assistance, call the Avaya Customer Care Center at 
1 800 628-2888.
WarrantyAvaya Inc. provides a limited warranty on this product. Refer to the “Lim-
ited Use Software License Agreement” card provided with your package. 
For additional warranty information, see the PARTNER Customer Sup-
port Document.
TrademarksPARTNER, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, 
MLS-12D, MLS-12, MLS-6, MDC 9000, MDW 9000, MDW 9010, MDW 
9030P, and SYSTIMAX are registered trademarks of Avaya Inc. in the 
U.S. and other countries.
Ordering InformationCall: Avaya Publications Center
Voice 1 800 457-1235  International Voice 410 568-3680
Fax 1 800 457-1764  International Fax 410 891-0207
Write: GlobalWare Solutions
  200 Ward Hill Avenue
 Haverhill, MA 01835 USA
 Attention: Avaya Account Manager
Order: Avaya Publications Center
  Document No. 518-456-803
  Issue 3, March 2002
For additional documents, refer to the PARTNER Customer Support 
Document.
Customer SupportIf you need assistance when programming or using your system, con-
tact your local Authorized Dealer or call the Avaya Customer Care Cen-
ter at 1 800 628-2888. Consultation charges may apply.
Obtaining ProductsSee “Obtaining Products” in the PARTNER Customer Support Docu-
ment.
Avaya Web Pag eFor information about Avaya products and service, go to 
www.avaya.com. For product documentation for all Avaya products and 
related documentation for PARTNER ACS, go to www.avayadocs.com. 
Heritage StatementIntellectual property related to this product (including trademarks) and 
registered to Lucent Technologies Inc. has been transferred or licensed 
to Avaya Inc. Any reference within the text to Lucent Technologies Inc. 
or Lucent should be interpreted as reference to Avaya Inc. The excep-
tion is cross references to books published prior to May 1, 2001, which 
may retain their original Lucent titles. Avaya Inc., formed as a result of 
Lucents planned restructuring, designs, builds, and delivers voice, 
converged voice and data, customer-relationship management, mes-
saging, multiservice networking, and structured cabling products and 
services. Avaya Labs is the research and development arm for the 
company.
Important Safety Instructions
The following list provides basic safety precautions that should always 
be followed when using your telephone equipment.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use 
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair 
center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet 
basement location.
6. DO NOT place this product on an unstable cart, stand or table.
7. Never push objects of any kind into slots or openings as they may 
touch dangerous voltage points or short out parts that could result in 
a risk of fire or electric shock. Never spill liquid of any kind on the 
product.
8. DO NOT use the telephone to report a gas leak in the vicinity of the 
leak.
DO NOT block or cover the ventilation slots or openings; they 
prevent the product from overheating. DO NOT place the product 
in a separate enclosure unless proper ventilation is provided. DO 
NOT place the product flat on a surface. The control unit must be 
wall-mounted.
SAVE THESE INSTRUCTIONS 
CAUTION: 
						

							PA RT N E R® Advanced Communications System Installation, 
Programming, and Use
Master Table of Contents
Master TOC i
1Overview
Welcome! ....................................................................................................................  1-1
Structure of the Book .................................................................................................   1-2
Features ......................................................................................................................  1-3
Modes of Operation.....................................................................................................  1-4
System Capacity .........................................................................................................  1-6
System Components ...................................................................................................  1-8
2 Installation
Overview .....................................................................................................................  2-1
Evaluating the Environment .......................................................................................   2-2
Installing the Control Unit ...........................................................................................   2-4
Connecting Lines and Extensions .............................................................................  2-16
The 1600 DSL Module ..............................................................................................  2-18
The 012E Module ......................................................................................................  2-25
Installing the Cover ...................................................................................................  2-27
Installing Telephones ................................................................................................  2-27
Connecting Auxiliary Equipment ...............................................................................  2-34
3 Initial System Programming
Overview .....................................................................................................................  3-1
System Programming Basics ......................................................................................  3-1
Using System Programming .......................................................................................  3-2
Using Centralized Telephone Programming ...............................................................  3-7
Setting the Date, Day, and Time .................................................................................  3-8
Assigning Lines .........................................................................................................  3-11
Customizing Extensions ...........................................................................................   3-14
Emergency Phone Number List (#406) .....................................................................  3-16 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
ii Master TOC
4 Programming System Options
Overview .....................................................................................................................  4-1
Abbreviated Ringing (#305) .......................................................................................   4-2
Automatic Extension Privacy (#304) ...........................................................................  4-2
Backup and Restore ...................................................................................................  4-3
Call Coverage Rings (#116 or #320) ..........................................................................  4-7
Caller ID Programming ..............................................................................................   4-9
Call Waiting (#316) ...................................................................................................  4-14
Copy Settings (#399) ...............................................................................................   4-16
Dialing Restrictions and Permissions ........................................................................  4-17
Dial Mode (#201) ......................................................................................................  4-25
Display Language (#303) .........................................................................................   4-26
Distinctive Ring (#308) ..............................................................................................  4-26
External Hotline (#311)  ............................................................................................  4-27
Forced Account Codes ............................................................................................   4-29
Groups of Extensions ................................................................................................  4-31
Hold Disconnect Time (#203)  .................................................................................   4-37
Hotline (#603)  ..........................................................................................................  4-38
Intercom Dial Tone (#309)  .......................................................................................  4-39
Line Access Mode (#313) ........................................................................................   4-40
Line Assignment (#301)  ...........................................................................................  4-41
Line Coverage Extension (#208)  ............................................................................   4-43
Outside Conference Denial (#109)  .........................................................................   4-44
Pool Programming ....................................................................................................  4-44
Recall Timer Duration (#107)  ...................................................................................  4-49
Remote Administration Password (#730)
–Release 3.0 or Later ..............................................................................................  4-50
Ring on Transfer (#119)  ...........................................................................................  4-51
Rotary Dialing Timeout (#108)  .................................................................................  4-51
Star Code Dial Delay (#410)  ....................................................................................  4-52
System Password (#403)  .........................................................................................  4-54
System Reset–Programming Saved (#728)  ..........................................................   4-55
System Speed Dial  ..................................................................................................  4-56
Toll Call Prefix (#402)  ..............................................................................................  4-57 
						

							 Master Table of Contents
Master TOC iii
Transfer Return Programming ..................................................................................  4-58
Unique Line Ringing (#209) ......................................................................................  4-60
Voice Interrupt On Busy (#312) ...............................................................................   4-61
5 Initial Telephone Programming
Overview .....................................................................................................................  5-1
Required Telephone Programming ............................................................................   5-2
Automatic Line Selection.............................................................................................  5-2
Extension Name Display  ...........................................................................................   5-4
Line Ringing  ...............................................................................................................  5-5
6 Using the Telephones
Overview .....................................................................................................................  6-1
System Telephones  ...................................................................................................  6-1
Single-Line Telephones ............................................................................................  6-10
Display ......................................................................................................................  6-13
Handling Calls ..........................................................................................................   6-15
7 Operator Features
Overview .....................................................................................................................  7-1
Programming an Operator’s Extension .......................................................................  7-1
Automatic System Answer Features ...........................................................................  7-4
Direct Extension Dial Features..................................................................................  7-10
Night Service Button (#503) ......................................................................................  7-15
Outgoing Call Restriction Button (#114)....................................................................  7-17
Station Unlock (F22)  ................................................................................................  7-19
Wake Up Service Button (#115) ...............................................................................  7-19
8 Programming & Using Telephone Features
Overview .....................................................................................................................  8-1
Extension Programming ..............................................................................................  8-1
Account Code Entry (F12)...........................................................................................  8-2
Auto Dialing ................................................................................................................   8-5
Background Music (F19) ............................................................................................   8-7 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
iv Master TOC
Call Coverage (F20,XX,XX)–
Release 2.0 or Later ...................................................................................................  8-8
Call Forwarding/Call Follow-Me (F11,XX,XX) ...........................................................  8-11
Call Park ...................................................................................................................  8-14
Call Pickup (I6XX) .....................................................................................................  8-15
Call Screening (F25)–Release 3.0 or Later .............................................................  8-16
Caller ID Features .....................................................................................................  8-18
Conference Drop (F06) .............................................................................................  8-26
Contact Closure (F41 and F42) ................................................................................  8-27
Direct Line Pickup Features ......................................................................................  8-29
Do Not Disturb (F01) ................................................................................................   8-32
Exclusive Hold (F02)  ................................................................................................  8-33
Extension Name Display  ..........................................................................................  8-34
External Hotline  ........................................................................................................  8-34
Group Calling–Ring/Page (I7G/I*7G)  .....................................................................  8-35
Group Hunting–Ring/Voice Signal 
(I77G/I*77G) .............................................................................................................  8-37
Group Pickup (I66G)  ...............................................................................................   8-40
Hotline .....................................................................................................................   8-41
Manual Signaling (F13XX or F13*XX)  .....................................................................  8-41
Message Light On (F09XX) and Message Light Off (F10XX) ...................................  8-43
Paging Features ........................................................................................................  8-44
Privacy (F07)  ............................................................................................................  8-47
Recall (F03) ..............................................................................................................  8-48
Record-a-Call (F24)–Release 3.0 or Later .............................................................   8-50
Redialing Features ....................................................................................................  8-51
Send All Calls  ..........................................................................................................   8-54
Speed Dialing Features ............................................................................................  8-55
Station Lock (F21)  ...................................................................................................   8-58
System Password  ....................................................................................................  8-60
Touch-Tone Enable (F08)  .......................................................................................   8-61
VMS Cover (F15)  ....................................................................................................   8-62
Voice Interrupt Features ...........................................................................................  8-63
Voice Mailbox Transfer (F14)  ..................................................................................   8-66 
						

							 Master Table of Contents
Master TOC v
9 Using Auxiliary Equipment
Overview .....................................................................................................................  9-1
Tip/Ring Device Requirements ...................................................................................  9-2
Combination Extensions .............................................................................................  9-2
Answering Machines  ..................................................................................................  9-4
Auto Attendant  ...........................................................................................................  9-7
Contact Closure Adjunct .............................................................................................  9-9
Credit Card Scanners ...............................................................................................  9-12
Doorphone Programming ..........................................................................................  9-13
Fax Machines  ..........................................................................................................   9-15
Loudspeaker Paging System ....................................................................................  9-25
Modems ....................................................................................................................  9-26
Music-On-Hold ..........................................................................................................  9-28
Night Service with Auxiliary Equipment.....................................................................  9-31
Station Message Detail Recording (SMDR) ..............................................................  9-32
Voice Messaging Systems  .......................................................................................  9-40
10 Upgrading the System
Overview ...................................................................................................................  10-1
Battery Replacement.................................................................................................  10-1
Using a PC Card .......................................................................................................  10-2
Upgrading 1600 DSL and 012E Module Firmware ..................................................   10-6
Adding New Modules ...............................................................................................   10-7
Replacing Modules....................................................................................................  10-9
Changing Settings and Adding Lines, Pools, and Extensions ................................  10-16
11 Troubleshooting
Overview ...................................................................................................................  11-1
Customer Self Service Center
on the Internet ...........................................................................................................  11-1
When You Need Help  ..............................................................................................  11-2
Power Failure Operation  ..........................................................................................  11-2
Battery Replacement.................................................................................................  11-3
Clearing a Backup-Failure Alarm .............................................................................   11-4 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
vi Master TOC
012E Module Power Management ............................................................................  11-4
System Telephone Problems ....................................................................................  11-5
Single-Line Telephone Problems ..............................................................................  11-9
Other Telephone Problems .....................................................................................  11-11
Problems with Combination Extensions ..................................................................  11-16
Problems with Tip/Ring Devices .............................................................................  11-17
Problems with the 1600 DSL Module .....................................................................   11-18
Problems with Automatic Backup ...........................................................................  11-21
Problems with Manual Backup ................................................................................  11-23
Problems with System Restore ..............................................................................   11-25
System Problems ...................................................................................................   11-27
Other Problems with System ..................................................................................  11-30
A Cross-Reference of Features
B Special Characters
Examples ...................................................................................................................   B-2
C Speed Dial Form
Speed Dial Form ......................................................................................................... C-1
D Programming Mixed Telephone Types
Overview ..................................................................................................................... D-1
EFlow Charts
System Programming Flow Chart–How to Use ........................................................   E-1
Centralized Telephone Programming Flow Chart–How to Use  ................................  E-9
Extension Telephone Programming Flow Chart–How to Use  ................................  E-12 
						

							Contents
1-i
1
Overview
Welcome! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-1
Structure of the Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-3

Features Available with Release 2.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-3

Features Available with Release 3.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-3

Features Available with Release 4.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-4

Features Available with Release 5.0 or Later . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-4
Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-4

Key Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-5

Hybrid Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-5
System Capacity  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-6
System Components  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-8

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-9

System Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-11

System Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-12

PC Card Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-13

Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-13

Auxiliary Equipment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1-15 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
1-ii