Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Operator Features
Direct Extension Dial Features
7-11

You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an 
incoming outside call answered by Direct Extension Dial, this field shows the call duration 
minus the time the greeting played and the caller waited for someone to answer the call.
Programming
To identify the lines on which outside calls should be answered for Direct Extension Dial:
1. Press 
f00ss#205. 
2. Enter the desired two-digit system line number. 
3. To assign or unassign Direct Extension Dial, press 
D until the appropriate value 
appears:

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. To specify another line, press 
n or p until the line number appears on the display, 
then repeat Step 3.
5. Repeat Steps 3 and 4 for all desired lines.
6. Select another procedure, or exit programming mode.
Direct Extension Dial Button (#113)
Use this feature to program a button to turn Direct Extension Dial (DXD) on and off. Direct 
Extension Dial permits an outside caller to dial an extension or Hunt Group directly, without the 
aid of the operator. With Release 3.0 or later, DXD calls also can be transferred directly into a 
Calling Group. It is ideal for outside callers who frequently talk with specific employees or service 
groups and know the extension number they are trying to reach. When an outside call rings on a 
line programmed with Direct Extension Dial, the system picks it up after a specified number of 
rings and plays a shor t message prompting the caller to dial the digits of the designated extension, 
Hunt Group, or Calling Group.
Considerations

This feature is available only on the system telephone at extension 10.

Use only one automated answering option for incoming calls (either this feature, the 
Automated Attendant Service of the voice messaging system, or a PARTNER Attendant).

This feature can handle three outside calls simultaneously.

If you have lines programmed for Direct Extension Dial and Automatic System Answer, 
Direct Extension Dial answers the call first.

A Direct Extension Dial Button must be programmed on a button with lights on the system 
display telephone at extension 10. (This feature is not supported on a button without lights.)

Do not use Direct Extension Dial in places where Hold Disconnect Time (#203) is not 
recognized, because if a caller hangs up after Direct Extension Dial answers, the line 
appears to be busy. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Direct Extension Dial Features
7-12

The Direct Extension Dial Button returns to the status (on/off) it was in before a power 
failure occurred or System Reset (#728) was used.

Direct Extension Dial affects incoming calls only on lines identified using Direct Extension 
Dial Lines (#205).

If Direct Extension Dial is on, callers hear ringing when the call is transferred regardless of 
the Music-on-Hold (#602) or Ring on Transfer (#119) setting.

By default, unanswered calls return to extension 10. You can use Transfer Return Extension 
(#306) to specify a different Transfer Return Extension for extension 10. In this case, all 
unanswered Direct Extension Dial calls return to the specified extension as do unanswered 
calls manually transferred by extension 10.

If Do Not Disturb (F01) is active at a directly dialed extension, the call returns to extension 10 
(or its transfer return extension), unless Call Forwarding (F11), Call Coverage Rings, or 
VMS Cover Rings is used or on.
Programming
To assign or unassign a Direct Extension Dial Button with lights at extension 10:
1. Press 
f00ss#113. 
2. Do one of the following:

If you want to assign Direct Extension Dial to the first available button, press D 
until a display similar to the following appears:
DXD Button
1
 Assigned - Ext10 

If you want to unassign Direct Extension Dial, press D until a display similar to the 
following appears:
DXD Button
2
 Not Assigned (the factory setting) ✔ 

If you want to assign Direct Extension Dial to a specific button, press 3. The display 
reads:
DXD Button
3
 Select a Button 
Then press a programmable button with lights to assign Direct Extension Dial to that 
button.
3. Select another procedure, or exit programming mode.
4. Label the Direct Extension Dial Button at extension 10. 
						

							Operator Features
Direct Extension Dial Features
7-13
Using the Direct Extension Dial Button
To turn Direct Extension Dial on, press the Direct Extension Dial Button at extension 10. The 
green light is on steady and Direct Extension Dial is on. If calls are ringing when you turn Direct 
Extension Dial on, the calls are answered immediately by the system. 
To turn Direct Extension Dial off, press the Direct Extension Dial Button at extension 10. The 
green light goes off and Direct Extension Dial is off. Any calls being answered by the system 
continue to hear the recorded message and are prompted to enter a destination extension. 
Direct Extension Dial Delay (#112)
Use this feature to specify the number of times (0—9) an incoming call should ring before it is 
answered by the Direct Extension Dial feature.
Considerations

This feature works independently of Line Ringing, which determines how an outside call rings 
at the extension–immediately, after a 20 second delay, or not at all. Direct Extension Dial 
Delay specifies the number of rings a caller hears before the system answers the call.

If you use Caller ID, make sure Direct Extension Dial Delay is set to 2 rings or more to 
ensure that Caller ID information is captured.
Programming
To change the number of times an incoming call rings at extension 10 before the system answers 
it:
1. Press 
f00ss#112.
2. To change the number of rings, press 
D until the appropriate value appears. Values 
range from 0 to 9, where 0 means the call is answered immediately. The factory setting is 2.
3. Select another procedure, or exit programming mode.
Direct Extension Dial Record/Playback (I892)
Use this feature to record and play back the message that callers hear when a call is answered by 
the Direct Extension Dial feature. The maximum length of the message is 40 seconds.
Considerations

You can record only one message for Direct Extension Dial.

You must record the Direct Extension Dial message from the system display telephone at 
extension 10. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Direct Extension Dial Features
7-14

You cannot record or play a message while Direct Extension Dial or Automatic System 
Answer is answering a call. When you want to record or play a message, turn off Direct 
Extension Dial and Automatic System Answer and wait for any calls in the process of being 
answered by the system to be completed.

You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an 
incoming outside call answered by Direct Extension Dial, this field shows the call duration 
minus the time the greeting played and the caller waited for someone to answer the call.
Programming
To record a Direct Extension Dial message:
1. Turn off Direct Extension Dial and Automatic System Answer at extension 10, and wait for 
any calls in the process of being answered by these features to be completed.
2. Lift the handset of the system display telephone at extension 10.
3. Press the 
i button.
4. Dial 
892. The current time of day remains on the second line of the display for the duration 
of this procedure. The top line of the display reads:
DXD: 1=Record 
If a message was previously recorded, a display similar to the following appears:
DXD: 1=Record 2=Play 
5. Press 
1. A display similar to the following appears for three seconds:
Record at the tone 
6. After three seconds, you hear a tone. Begin recording your message.
7. Press 
# when you are done recording.
If the allotted time (40 seconds) for the message is completed before you press 
#, you hear a 
tone to let you know that the system has stopped recording.
When you finish recording, a display similar to the following appears:
DXD: 1=Record 2=Play 
8. Do one of the following:

To re-record the message, follow the instructions from Step 5 in this procedure.

To play back the message, follow the instructions from Step 5 in the playback procedure 
that follows.

To exit the procedure, hang up the handset.
To play back a Direct Extension Dial message:
1. Turn off Direct Extension Dial and Automatic System Answer at extension 10 and wait for 
any calls in the process of being answered by these features to be completed.
2. Lift the handset of the system display telephone at extension 10 or 11.
3. Press the 
i button. 
						

							Operator Features
Night Service Button (#503)
7-15 4. Dial 
892. A display similar to the following appears:
DXD: 1=Record 2=Play 
5. Press 
2. The following display appears:
Message Playback 
After the message is played back, you hear a confirmation tone and a display similar to the 
following appears:
DXD: 1=Record 2=Play 
6. Do one of the following:

To re-record the message, follow the instructions from Step 5 in the procedure for 
recording a message.

To play back the message, follow the instructions from Step 5 in this procedure.

To exit the procedure, hang up the handset.
Night Service Button (#503)
Use this feature to program a button on the system telephone at extension 10 to turn Night 
Service on and off. When Night Service is on, all lines and pools assigned to the telephones of 
the users in the Night Service Group ring immediately, regardless of their normal Line Ringing 
settings.
Night Service is useful if you want phones to ring after regular business hours. For example, 
although Shipping Department workers do not answer calls directly during the day, you want them 
to answer incoming calls after hours.
Considerations

You must program a Night Service Button on the system telephone at extension 10.

Program Night Service on a button with lights. This feature is not supported on a button 
without lights.

Dialing restrictions for extensions not in the Night Service Group remain the same as during 
normal daytime operation.

If you reassign the Night Service Button, it is removed from the button where it was 
previously assigned. 

If you program a System Password (#403), you must enter the password when turning Night 
Service on or off. In addition, when Night Service is on, users in the Night Service Group 
can dial only numbers on the Emergency Phone Number List (#406) and Marked System 
Speed Dial numbers without entering the System Password. Night Service with a System 
Password is useful for controlling unauthorized use of phones after hours. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Night Service Button (#503)
7-16

If you have a voice messaging system, VMS Hunt Schedule (#507) determines when outside 
calls should ring the VMS Hunt Group (always, day only, or night only). The status of the 
Night Service Button at extension 10 tells the voice messaging system to operate in day or 
night mode.

The Night Service Button returns to the status (on/off) it was in immediately prior to a power 
failure or to System Reset (#728) being used.
Programming
To program a Night Service Button at extension 10:
1. Press 
f00ss#503 at extension 10. 
2. Do one of the following:

If you want to assign Night Service to the first available button, press D until a 
display similar to the following appears:
Night Service Button
1
 Assigned - Ext10 

If you want to remove the Night Service Button assignment, press D until a 
display similar to the following appears:
Night Service Button
2
 Not Assigned (the factory setting) ✔ 

If you want to assign Night Service to a specific button, press 3. A display similar to the 
following appears:
Night Service Button
3
 Select a Button 
Then press a programmable button with lights to assign Night Service to that button.
3. Select another procedure, or exit programming mode.
4. Label the Night Service Button at extension 10.
Using the Night Service Button
To turn Night Service on:
1. Press the Night Service Button at extension 10.

If a System Password is programmed, the green light next to the button flashes; you must 
continue with Step 2.

If no System Password is programmed, the green light is on steady and Night Service is 
on.
2. Enter the password.
The green light is on steady. Night Service is on.  
						

							Operator Features
Outgoing Call Restriction Button (#114)
7-17 To turn Night Service off:
1. Press the Night Service Button at extension 10.

If a System Password is programmed, the green light next to the button flashes; you must 
continue with Step 2.

If no System Password is programmed, the green light goes out and Night Service is off.
2. Enter the password.
The green light goes out. Night Service is off. 
Outgoing Call Restriction Button (#114)
Use this feature to program a button on the system telephone at extension 10 to change the 
current Outgoing Call Restriction setting for an extension. For example, after a guest’s 
departure, a hotel manager can change the Outgoing Call Restriction setting of the room 
telephone from No Restriction to Inside Only so outside calls cannot be made from the telephone 
after the guest checks out. Conversely, an operator can change the Outgoing Call Restriction 
setting of a conference room telephone from Local Only (which prevents users from making long 
distance calls) to No Restriction so a client can dial long distance.
Considerations

You must program an Outgoing Call Restriction Button on the system telephone at 
extension 10.

You must program Outgoing Call Restriction (#114) on a button with lights. This feature is 
not supported on a button without lights.

The system considers extension 10 busy while you are using the Outgoing Call Restriction 
Button, and the telephone acts as if it is in System Programming mode. You cannot use other 
features or handle calls at extension 10 until you are through using the feature.

You cannot use the Outgoing Call Restriction Button to change an extension’s setting while 
extension 11 is in System Programming mode.

Rather than using an Outgoing Call Restriction Button, you can use Outgoing Call 
Restriction (#401) to change an extension’s Outgoing Call Restriction setting through 
System Programming if you prefer.

You must use an Auto Dial button with lights to designate the extension you want to change 
after you press the Outgoing Call Restriction Button. You should use an Auto Dial button 
on the PARTNER-CA48 Intercom Autodialer. However, you can use an intercom Auto Dial 
button on the system telephone at extension 10, provided the button has lights. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Outgoing Call Restriction Button (#114)
7-18
Programming
To program an Outgoing Call Restriction Button at extension 10:
1. Press 
f00ss#114 at extension 10. 
2. Do one of the following:

If you want to assign Outgoing Call Restriction to the first available button, press 
D until a display similar to the following appears:
Outgoing CallRstr Button
1
 Assigned - Ext10 

If you want to remove the Outgoing Call Restriction Button assignment, press D 
until a display similar to the following appears:
Outgoing CallRstr Button
2
 Not Assigned (the factory setting) ✔ 

If you want to assign Outgoing Call Restriction to a specific button, press 3. A display 
similar to the following appears:
Outgoing CallRstr Button
3 Select
 a Button 
Then press a programmable button with lights to assign Outgoing Call Restriction to that 
button.
3. Select another procedure, or exit programming mode.
4. Label the Outgoing Call Restriction Button at extension 10.
Using the Outgoing Call Restriction Button
To change an extension’s Outgoing Call Restriction setting:
1. Press the Outgoing Call Restriction Button at extension 10.
The green light next to the Outgoing Call Restriction Button turns on, and extension 10 
appears busy to the system. 
2. Press the Auto Dial button for the desired extension repeatedly until its lights show the correct 
setting as follows:

No Restriction. The green light next to the Auto Dial button is on steady.

Inside Only. The red light next to the Auto Dial button is on steady.

Local Only. The green light next to the Auto Dial button flashes.
3. Press the Outgoing Call Restriction Button at extension 10, or lift the handset and replace it 
back in the cradle. 
The green light next to the Outgoing Call Restriction Button goes off, and extension 10 
resumes normal operation.  
						

							Operator Features
Station Unlock (F22)
7-19
Station Unlock (F22) 
Use this feature to unlock a specific user’s locked extension. Use this feature when a user forgets 
the code he or she used to lock the extension.
Considerations

This feature is available only at extension 10 or 11. 

Do not program this feature on a button.

Use Station Lock to lock and unlock from an extension.
Using Station Unlock on a System Telephone
From extension 10 or 11 only:
1. Press 
f22.
2. Dial the extension number, or use an Auto Dial or Manual Signaling button for the extension 
that you want to unlock.
The extension is unlocked. If that extension used a Station Lock button with lights to activate 
the feature, the green light goes off.
Using Station Unlock on a Single-Line Telephone
From extension 10 or 11 only:
1. Lift the handset. 
You hear the intercom dial tone. 
2. Press 
#22.
3. Dial the number of the extension that you want to unlock.
The extension is unlocked.
Wake Up Service Button (#115) 
Use this feature to program a button on the system telephone at extension 10 to schedule wake up 
(or reminder) calls for system extensions. When a wake up call is scheduled, the system makes an 
intercom call to the target extension at the scheduled time. If the first call is not answered or the 
called extension is busy, the system makes a second attempt five minutes later. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Wake Up Service Button (#115)
7-20
Considerations

You must program a Wake Up Service Button on the system display telephone at extension 
10.

You must program Wake Up Service on a button with lights. This feature is not supported on a 
button without lights.

A scheduled wake up call occurs once in a 24-hour period. If you want to send a wake up call 
at the same time on the next day, you must reschedule the call.

Wake up calls ring the target extension for approximately 30 seconds (or six rings).

Wake up calls are not placed to extensions assigned as doorphones.

Wake up time is based on System Time (#103).

If users answer a wake up call, they hear Music-On-Hold (#602) if it is Active. If Music-On-
Hold is Not Active, users hear silence.

Wake up calls ring at target extensions even if Do Not Disturb is active at the extension.

Wake up calls to a target extension that has Call Forwarding active ring at the extension–the 
calls are not forwarded

Wake up calls that are not answered do not go to voice mail coverage, even if VMS Cover is 
active at the target extension.
Programming
To program a Wake Up Service Button at extension 10:
1. Press 
f00ss#115 at extension 10. 
2. Do one of the following:

If you want to assign Wake Up Service to the first available button, press D until a 
display similar to the following appears:
Wake Up Service Button
1
 Assigned - Ext10 

If you want to remove the Wake Up Service Button assignment, press D until a 
display similar to the following appears:
Wake Up Service Button
2
 Not Assigned (the factory setting) ✔ 

If you want to assign Wake Up Service to a specific button, press 3. A display similar to 
the following appears:
Wake Up Service Button
3
 Select a Button 
Then press a programmable button with lights to assign Wake Up Service to that button.
3. Select another procedure, or exit programming mode.
4. Label the Wake Up Service Button at extension 10.