Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Cross-Reference of Features
A-7
Table A-6.  Calling Privileges and Restrictions Features
Activity. . .For. . .Feature NamePage # . . .
Preventing people from making calls: 
To your extensionAll except 
operatorsPrivacy
Do Not Disturb 8-47
8-32
To outside numbersSystem 
Managers 
onlyDisallowed Phone Number Lists
Disallowed List Assignments
Outgoing Call Restriction4-19
4-22
4-24
To toll numbersSystem 
Managers 
onlyDisallowed Phone Number Lists
Outgoing Call Restrictions4-19
4-24
To certain numbers or area codesSystem 
Managers 
onlyDisallowed Phone Number Lists4-19
Outside of normal business hoursSystem 
Managers 
onlyNight Service Group Extensions4-35
Allowing calls: 
To certain numbers or area codesSystem 
Managers 
onlyAllowed Phone Number Lists
Allowed List Assignments
System Speed Dial4-17
4-19
4-56
Outside of normal business hoursSystem 
Managers 
onlyNight Service Group Extensions4-35 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
A-8
Other calling privileges: 
To enter your password for off-hours callsAllNight Service Group Extensions
System Password4-35
4-54
Table A-7.  System Manager Features
Activity...For. . .Feature or FunctionPage #...
Customizing your system: 
To set the system-wide timeSystem 
Managers onlySystem Date
System Day
System Time3-8
3-8
3-8
Set up account codes so that calls can be 
billed or tracked to a specific client or 
projectN/AForced Account Code Entry
Forced Account Code List4-29
4-30
Set up which line is selected when a user 
lifts the handset or presses the Speaker 
buttonAll telephonesAutomatic Line Selection 5-2
Set up a single-line telephone so that it 
dials a specific inside extension or outside 
number as soon as someone lifts the 
handsetFor single-line 
telephones 
onlyExternal Hotline
Hotline4-27
4-38
Adjust the ringing options at an extensionAllAbbreviated Ringing
Distinctive Ring4-2
4-26
Adjust the system dial tone to 
accommodate a voice messaging system 
or modemN/AIntercom Dial Tone 4-39
Control what a caller hears while waiting 
for the system (during transfer, while on 
hold, or during other operations where the 
caller must wait)N/AMusic-On-Hold 9-29
Change the language used (English, 
Canadian French, or Latin American 
Spanish) at an extension’s display; the 
language chosen for extension 10 
becomes the language for the Station 
Message Detail Recording (SMDR) 
reports.Display 
telephonesDisplay Language4-26
Table A-6.  Calling Privileges and Restrictions Features–Continued
Activity. . .For. . .Feature NamePage # . . . 
						

							Cross-Reference of Features
A-9
Monitoring Messages: 
Change the extension information that 
appears on display telephones that have 
messagesN/AExtension Name Display5-4
Set up voice messaging system to take 
callsN/AVoice Messaging Systems9-40
Set up extensions to receive messages 
from a fax machine that has a delivery for 
themN/A Fax Machines9-15
Set up Calling Groups to receive 
messages from co-workersN/ACalling Group Extensions4-31
Obtaining reports: 
Obtain a report on incoming and outgoing 
calls, including account codes, if 
programmedN/AStation Message Detail 
Recording 9-32
Get a report on the way the system is 
programmedN/AStation Message Detail 
Recording 9-32
Troubleshooting: 
Find out what to do when callers on hold 
are being disconnectedN/ACalls on Hold are Disconnected11-27
Make your system more secure from toll 
fraudN/ADialing Restrictions and 
Permissions4-17
Table A-8.  Customizing Your Telephone
Activity...For. . .Feature or SectionPage #...
Using the line buttons on your telephoneAllButtons and Indicators6-1
Using the display to screen incoming 
callsDisplay 
telephonesCaller ID Inspect
Caller ID Name Display8-18
8-26
Table A-7.  System Manager Features–Continued
Activity...For. . .Feature or FunctionPage #... 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
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							B-1
B
Special Characters
You can add special characters for System Speed Dial numbers, Personal Speed Dial numbers, 
and Auto Dial numbers (see Ta b l e B - 1).
Special characters cannot be used when dialing a number manually.
Table B-1.  Special Characters
FunctionButtonDisplayDescription
Pause hPInserts a 1.5-second pause in the dialing sequence to wait 
for a response, such as a dial tone or computer voice 
message.
Recall SRSends a timed switchhook flash needed to alert the system 
on the other end (such as a PBX or Centrex system), and to 
use some local telephone company custom calling features 
(such as Call Waiting). Use Recall only as the first entry in an 
Auto Dial or Speed Dial number.
Stop !SStops the dialing sequence until the Auto Dial button or 
Speed Dial number is used again (for example, so the user 
can enter additional digits, such as a credit card number or 
password). To continue, press the Auto Dial button or 
f 
and the two- or three-digit Speed Dial code. (Stop cannot be 
programmed from an MLC-6 or a TransTalk 9000-series 
phone, since it has no 
! button.)
Touch-Tone 
Enable &TSends touch tones over a rotary line, to electronic equipment 
such as answering machines and bank computers. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Examples
B-2
Examples

Pause: To call an answering machine at 555-0529, wait 4.5 seconds; then dial 321 to 
retrieve messages, enter 
5550529hhh321.

Recall/Centrex Feature Button: The following entry shows how to program an Auto Dial 
button with a Centrex feature you use while on a call, for which the feature access code is 
*32. 
This example includes a Recall signal to send a switchhook flash to the Centrex system when 
you are already on a call. (You can store a Recall signal by pressing 
S, but only if it is the 
first character stored.) It also includes a 1.5-second pause (which you insert by pressing 
h) 
to allow time to get a new Centrex dial tone: 
Sh*32.

Stop: Your local bank-by-phone service requires that you enter a password before the account 
number. To program a Personal Speed Dial number or an Auto Dial button to call the bank at 
555-7898, include a stop for manually entering the password, and continue with the account 
number (679 88), enter 
5557898!67988.

Touch-Tone Enable: Your system is connected to rotary lines but you want to call an 
answering machine at 555-3454 to retrieve messages. Since the machine requires touch 
tones, enter 
5553454&. All digits pressed during the rest of the call are sent as 
touch tones.

On/Off Centrex Feature Button: To include both the activation and deactivation codes for a 
Centrex feature on the same button, press
! to include a stop between the two codes. 
For instance, if the code to activate a Centrex feature is 
*30 and the code to deactivate the 
feature is 
*31, store *30!*31 on the Auto Dial button. 
The first time you press the Auto Dial button, only the number before the stop is dialed (to 
activate the feature). When you press the button again, the rest of the stored number is dialed 
(to deactivate the feature). 

Number Outside a PBX or Centrex System: To store a number that dials out of a PBX or 
Centrex system, include a dial-out code in the Speed Dial number. This entry, to dial the 
number 201 555-4321, includes a dial-out code, a 1.5-second pause, and a toll call prefix of 1 
for direct dialing (which may not be required for your dialing area): 
9h1201555 
4321
. 
						

							Speed Dial Form
C-1
C
Speed Dial Form
Speed Dial Form
This appendix contains a Speed Dial Form to be photocopied and handed out to system users. It 
provides space for System and Personal Speed Dial numbers. For instructions on programming 
and using System and Personal Speed Dial numbers, see “System Speed Dial” on page 4-56, 
“System Speed Dial” on page 8-57, and “Personal Speed Dial” on page 8-55.
We suggest that you fill in a photocopy of the form, leaving the blank original in the book, in case 
you need to distribute revisions in the future.
To dial: 

On a system telephone, press i + Code.

On a single-line telephone, press # + Code while receiving intercom dial tone. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Speed Dial Form
C-2
Table C-1.  PARTNER ACS System Speed Dial numbers  
CodeName/Company *Telephone Number CodeName/Company *Telephone Number 
600637
601638
602639
603640
604641
605642
606643
607644
608645
609646
610647
611648
612649
613650
614651
615652
616653
617654
618655
619656
620657
621658
622659
623660
624661
625662
626663
627664
628665
629666
630667
631668
632669
633670
634671
635672
636673 
						

							Speed Dial Form
Speed Dial Form
C-3
674687
675688
676689
677690
678691
678692
680693
681694
682695
683696
684697
685698
686699
Table C-2.  PARTNER ACS Personal Speed Dial numbers
CodeName/Company *Telephone Number CodeName/Company *Telephone Number 
8090
8191
8292
8393
8494
8595
8696
8797
8898
8999
Table C-1.  PARTNER ACS System Speed Dial numbers–Continued 
CodeName/Company *Telephone Number CodeName/Company *Telephone Number  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Speed Dial Form
C-4