Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming System Options
Dial Mode (#201)
4-25
Dial Mode (#201)
Use this feature to identify individual lines as touch-tone or rotary. Check with your local telephone 
company if you are not sure which type of line is being provided to you.
Considerations

If you are having difficulty using touch-tone telephones on rotary lines, you may need to adjust 
the Rotary Dialing Timeout (#108).

If the system has rotary lines, you can use Touch-Tone Enable (F08) to send touch-tone 
signals over a rotary line (for example, to access bank-by-telephone services).

If Dial Mode is set to Rotary, star codes are entered by dialing 11 instead of *. If you have 
users at extensions with Outgoing Call Restriction (#401) set to Local Only who are calling 
out on lines with the Dial Mode set to Rotary, you should add “11” to an Allowed Phone 
Numbers List (#407) and assign the list to these extensions. Otherwise, when the users at the 
restricted extensions dial 1 to begin a star code, the system interprets this as an attempt to 
place a long-distance call, the call is blocked, and the user hears the reorder tone.

The 1600 DSL module (Release 4.0 and later systems) supports only touch-tone signaling.
Programming
To change the Dial Mode setting for a specific line:
1. Press 
f00ss#201 at extension 10 or 11.
2. Enter the first line to be programmed. 
3. Press 
D until the appropriate value appears:

1 = Touch-Tone line (the factory setting) ✔ 

2 = Rotary line
4. To program another line, press 
n or p until the line number appears on the 
display. Then repeat Step 3.
5. Repeat Steps 3 and 4 for all lines that you want to change.
6. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Display Language (#303)
4-26
Display Language (#303)
Use this feature to change the language in which display messages appear if the extension has a 
system display telephone. The language is set for each extension, so telephones in the same 
system can display different languages.
Considerations
If SMDR is used, the call repor t header is printed in the language specified for extension 10.
Programming
To change the Display Language setting for an extension:
1. Press 
f00ss#303 at extension 10 or 11.
The current Display Language displays.
2. Enter the number of the extension to be programmed.
3. To change the Display Language, press 
D until the appropriate value appears.

1 = English (the factory setting) ✔ 

2 = Spanish

3 = French
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode.
Distinctive Ring (#308)
Use this feature to determine whether calls should ring at a tip/ring device using the system’s 
distinctive ringing patterns–different patterns for outside, intercom, and transferred calls–or 
whether all calls to the tip/ring device should ring like outside calls.
Considerations

Change the setting to Not Active if a tip/ring device such as a modem or answering machine 
does not pick up intercom or transferred calls.

If distinctive ring is set to Not Active for an extension with both a system telephone and a tip/
ring device, the system telephone continues to use the system’s distinctive ringing patterns, 
but all calls ring at the tip/ring device using a single ring burst. 
						

							Programming System Options
External Hotline (#311)
4-27

The system does not pass distinctive ringing patterns generated by a PBX or central office 
through to extensions (regardless of the setting for this feature).
Programming
To change the Distinctive Ring setting:
1. Press 
f00ss#308 at extension 10 or 11. 
2. At the 
Extension: prompt, enter the number of the extension to be programmed.
3. Press 
D until the appropriate value appears.

1 = Active (outside, intercom, and transferred calls ring differently, using the system’s 
distinctive ringing patterns; the factory setting) ✔ 

2 = Not Active (outside, intercom, and transferred calls all ring using a single ring burst)
4. To program another extension, press 
n or p until the extension number appears 
on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
External Hotline (#311) 
Use this feature to identify an external hotline extension. When a user lifts the handset of an 
external hotline, a predetermined outside number is dialed automatically. The external number 
might be, for example, a frequently called service bureau. The external hotline must be a single-
line telephone, not a system telephone, and should not have a dialpad.
After you identify an external hotline extension, you must store the external telephone number for 
the hotline extension as Personal Speed Dial code 80.
Considerations

Under certain conditions of heavy telephone usage, the external hotline may be unable to dial 
the programmed number immediately (for example, if many of the tip/ring devices connected 
to your system dial out at the same time). 

You can identify several extensions as external hotlines.

Do not assign an external hotline to extension 10, 11, or to the first two extensions of any 206 
or 308EC module, which are reserved as power-failure extensions. 

Use Hotline (#603) to identify an internal hotline extension.

Use Line Assignment (#301) to assign outside lines to the external hotline extension, Pool 
Extension Assignment (#314) to assign pools to the external hotline extension, and 
Automatic Line Selection to set the extension to select outside lines or pools first.
If your use of the external hotline requires immediate dialing of the programmed number, 
assign a line for use only by this extension. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
External Hotline (#311)
4-28

Set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent 
incoming calls from ringing at the extension.

Make sure there are no call, line, or pool restrictions assigned to an external hotline. 

Do not use Station Lock at an external hotline because it will prevent the outside number from 
being dialed.

Remove external hotlines from Night Service Group Extensions (#504), Calling Group 
Extensions (#502), and Hunt Group Extensions (#505).

Do not assign Forced Account Code Entry (#307) to the external hotline.
Programming
To identify an external hotline extension:
1. Press 
f00ss#311 at extension 10 or 11.
2. At the 
Extension: prompt, enter the external hotline extension number.
3. Press 
D until the appropriate value appears:

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. To program another extension, press 
n or p until the extension number appears 
on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
To program the external hotline telephone number as Personal Speed Dial code 80:
1. Press 
f00ssc.
2. Dial the extension number of the external hotline.
3. Press 
f80.
4. Enter the external hotline telephone number exactly as you would dial it.
5. Continue programming, or exit programming mode. 
						

							Programming System Options
Forced Account Codes
4-29
Forced Account Codes
When you set up forced account codes on the system, users at specific extensions must enter an 
account code before they can dial outside calls. Setting up forced account codes involves two 
features: Forced Account Code Entry and, optionally, Forced Account Code List.
See “Account Code Entry (F12)” on page 8-2 for instructions on entering forced account codes at 
a telephone.
Forced Account Code Entry (#307)
Forced Account Code Entry identifies extensions at which users must enter an account code 
before making outside calls. The account code can be used to charge telephone calls to a 
department or client.
Considerations

For Release 2.0 or earlier systems, you cannot dial numbers on the Emergency Phone 
Number List (#406) until an account code is entered at a Forced Account Code Entry 
extension. If a Forced Account Code List exists, the account code must match an entry on 
the list for you to get an outside line.

For Release 3.0 or later systems, you can dial numbers on the Emergency Phone Number 
List (#406) without entering an account code at a Forced Account Code Entry extension. 
You can make 911 (999 for the Hong Kong Release 3.0 only) calls from the Forced Account 
Code extensions without entering the account code as long as 911 (999 for the Hong Kong 
Release 3.0 only) has been entered into the Emergency Phone Number List.

You can enter account codes manually or by using System Speed Dial numbers, Personal 
Speed Dial numbers, or Auto Dialing (but not Marked System Speed Dial numbers).

Automatic Line Selection does not apply for an extension programmed with Forced 
Account Code Entry; you must manually select a line or pool after entering an account code.

Do not assign Forced Account Code Entry to an External Hotline (#311) extension.

If a System Password (#403) is required to override dialing restrictions for an extension, you 
must enter it before entering the account code.

If SMDR is used, the account code assigned to incoming or outgoing calls prints on call 
repor ts. If a Forced Account Code List exists, only valid account codes are printed on the 
call report. 

You do not need a forced account code to answer incoming calls.
This feature applies only to system telephones. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Forced Account Codes
4-30
Programming
To program an extension for Forced Account Code Entry:
1. Press 
f00ss#307 at extension 10 or 11. 
2. At the 
Extension: prompt, enter the number of the extension to be programmed.
3. Press 
D until the appropriate value appears:

1 = Assigned

2 = Not Assigned ✔ 
4. To program another extension, press 
n or p until the extension number shows on 
the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
Forced Account Code List (#409) 
Forced Account Code List lets you create a list of up to 99 account code verification entries for 
extensions that are forced to enter account codes. Once a list is created, any user at an extension 
programmed for Forced Account Code Entry must enter a valid account code–one that 
matches a list entry–before being allowed to make an outside call. This feature ensures that only 
authorized users with valid account codes can make outside calls.
Considerations

An extension must be programmed for Forced Account Code Entry (#307) for the Forced 
Account Code List to have any effect.

If you do not create a Forced Account Code List, the system does not verify the account 
codes dialed at extensions that are required to enter them.

The system compares the first six digits of an account code to the entries on the Forced 
Account Code List. If the match is successful, you can dial an outside number. If no match 
occurs, you cannot dial an outside line and must re-enter a valid account code to dial out.

Each list entry can include up to six digits.

You can use the wildcard character (by pressing the h button on a system telephone) to 
match any single digit (it appears as “!” on the telephone display.) For example, your 
company’s Sales Department has a three digit account code–the first digit represents the 
department and second and third digits represent the individuals in the department. You enter 
4hh as the list entry.

You can enter more than the required digits for an account code for tracking purposes. For 
example, a Customer Service Department’s account code is 123. Representatives in the 
department must dial at least 
1 2 3 to get an outside line but can enter additional digits to 
track a specific customer or item number. 
						

							Programming System Options
Groups of Extensions
4-31
Programming
To create a Forced Account Code List:
1. Press 
f00ss#409 at extension 10 or 11. 
2. Select a list entry (01—99). A display similar to the following appears:
Forced Act Code List 03
Data
 - - - - - - - - - - - - 
3. Enter up to six digits for the list entry.
4. If the account code is five digits or less, you must press 
e to save the account code in 
memory. 
5. Do one of the following:

To enter other account codes, press n to select a different list entry and repeat 
Steps 3 and 4.

To change the account code you just entered, press r and repeat Steps 3 and 4.

To delete the account code you just entered, press r. 
6. Select another procedure, or exit programming mode.
Groups of Extensions
Placing extensions into groups allows users to help each other in answering calls. You can set up 
the following groups:

Calling Groups 

Hunt Groups 

Night Service Group 

Pickup Groups 
Calling Group Extensions (#502)
Use this feature to place extensions in a Calling Group–a group of extensions that can be called 
at the same time. Any user in the system can ring or page all extensions in a Calling Group at the 
same time or transfer a call to a Calling Group. The first extension to pick up the call is connected 
to the caller. A typical use of this feature is to have callers ring into a Calling Group of sales 
representatives. The system can have up to four Calling Groups.
For instructions on making a ringing call or paging call to a Calling Group, see “Group Calling–
Ring/Page (I7G/I*7G)” on page 8-35. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Groups of Extensions
4-32
Considerations

Extensions can be in more than one Calling Group. In addition, you can assign all extensions 
in the system to one group–this helps in making paging announcements to all employees.

Do not assign extensions that connect auxiliary equipment (auto attendants, voice messaging 
systems, fax machines, answering machines, hotline telephones, or doorphones) or 
extensions assigned as External Hotline telephones to a Calling Group.

Users can make simultaneous announcements over the loudspeaker paging system and the 
system telephones assigned to Calling Group 1. See “Simultaneous Paging (I*70)” on page 
8-46.
Programming
To create a Calling Group:
1. Press 
f00ss#502 at extension 10 or 11. 
2. At the 
Group: prompt, enter a group number (1—4). 
3. At the 
Extension: prompt, enter the number of the extension to be programmed.
4. To assign or unassign the extension, press 
D until the appropriate value appears:

1 = Assigned to group

2 = Not Assigned to group (the factory setting) ✔ 
5. Do one of the following:

To program another extension, press n or p until the extension number 
appears on the display. Repeat Step 4.

To program another group, press N + P and repeat Steps 2 
through 4.
6. Select another procedure, or exit programming mode.
Hunt Group Extensions (#505) 
Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a 
Hunt Group, an incoming call searches or “hunts” for the first available extension. The system 
supports up to eight Hunt Groups; however, Hunt Group 7 is used exclusively for the voice 
messaging system, and Hunt Group 8 is used exclusively for transferring and detecting fax calls.
For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt 
Group, see “Group Calling–Ring/Page (I7G/I*7G)” on page 8-35.
Considerations

Any number of extensions can be assigned to each Hunt Group. In addition, extensions can 
be in more than one Hunt Group.

You can include multiple fax machines or answering machines in a Hunt Group. 
						

							Programming System Options
Groups of Extensions
4-33

If a ringing call to the Hunt Group is not answered within three rings, the call moves to the 
next available extension in the Hunt Group. If users in the Hunt Group leave their desks, they 
should turn on Do Not Disturb at their extensions so calls hunt immediately to the next 
available extension.

Hunt Group calls are not eligible for Call Coverage or VMS Cover.

For instructions on making outside calls ring directly in a Hunt Group, see “Group Call 
Distribution (#206)” on page 4-34.

If you have a PARTNER MAIL system and multiple fax machines, assign the fax machines to a 
Hunt Group. Then program the PARTNER MAIL system so that when an automatic fax call 
comes in on a line covered by the PARTNER MAIL’s Automated Attendant Service, the 
PARTNER MAIL system recognizes it as a fax call and automatically transfers it to the first 
available fax machine in the group.

With PARTNER MAIL Release 3 or later, a call to a busy Hunt Group can be sent to a Hunt 
Group mailbox.

Hunt Group 7 is used exclusively for the extensions associated with the voice messaging 
system. Do not assign any other extensions to this group. A voice messaging system requires 
special hardware and set up procedures–see “Voice Messaging Systems” on page 9-40 and 
the documentation shipped with the voice messaging system for more information.

After you assign the extensions associated with the voice messaging system hardware to 
Hunt Group 7, you should set the Transfer Return Extension (#306) for those extensions to 
extension 10 (or another extension with a person who can assist the caller).

Hunt Group 8 is used exclusively for fax machines. Do not assign any other extensions to this 
group. (See “Fax CNG Detection (#505, Group 8)–Release 3.0 or Later” on page 9-22 of this 
guide.)
Programming 
To assign extensions to a Hunt Group:
1. Press 
f00ss#505 at extension 10 or 11. 
2. At the 
Group: prompt, enter a group number (1—8). 
3. Enter the desired extension number.
4. To assign or unassign the extension, press 
D until the appropriate value appears.

1 = Assigned to group

2 = Not Assigned to group (the factory setting) ✔ 
5. Do one of the following:

To assign or unassign another extension, press n or p until the extension 
number appears on the display. Repeat Step 4.

To program another group, press N + P, enter a new group number, 
and repeat Steps 3 and 4.
6. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Groups of Extensions
4-34
Group Call Distribution (#206) 
Use this feature to assign outside lines to Hunt Groups. Doing so allows outside calls to ring 
directly into a Hunt Group instead of being answered and transferred by the receptionist. You can 
assign lines to Hunt Groups 1—7. (Hunt Group 7 is used exclusively for the voice messaging 
system, and Hunt Group 8 is used for fax transfer and detection.)
Considerations

Each outside line can be assigned to only one Hunt Group.

Incoming calls hunt for an available extension in a circular manner.

If a Hunt Group that has outside lines assigned receives an outside call and all members of 
that Hunt Group are busy (or have Do Not Disturb on), the caller hears ringing, which 
continues until the call is answered.

Use Hunt Group Extensions (#505) to assign extensions to Hunt Groups. 

If you assign lines to Hunt Group 7 for the voice messaging system’s Automated Attendant 
Service, you may want to adjust when the lines should ring in the group. See “Auto Attendant” 
on page 9-7 for more information.

If you are using a voice messaging system, you have two Group Call Distribution options: 
Automated Attendant Service or calls routed directly to the voice mailbox of a specific user. 
See “Voice Messaging Systems” on page 9-40 for more information.
Examples
Here are some useful applications for Group Call Distribution and Hunt Groups:

Place the extensions of employees who work in a department in a Hunt Group and assign 
one or more outside lines to the group. This lets outside callers ring the group directly without 
being transferred by the receptionist. For example, a mail-order company assigns the 
extensions of its sales representatives to a Hunt Group and assigns a line to the group. The 
company then publishes the number as its customer service number so that a caller can reach 
a sales representative directly to place an order.

If you install a voice messaging system, assign the system extensions associated with the 
voice messaging system to Hunt Group 7. Then assign outside lines to Hunt Group 7 for 
Automated Attendant Service. Callers hear a greeting and are prompted to enter digits to 
transfer to a specific extension or group without the assistance of the receptionist.
Programming
To set up lines for Group Call Distribution:
1. Press 
f00ss#206 at extension 10 or 11. 
2. At the 
Group: prompt, enter a group number (1—6; 7 for the voice messaging system).
3. At the 
Line: prompt, enter the desired line number (01—31 for Release 4.0 and later systems; 
01—19 for Release 2.0 and 3.0 systems; 01—15 for Release 1.0 and 1.1 systems).