Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming System Options
Groups of Extensions
4-35 4. To assign or remove a line for groups 1—6, or to assign or remove a line or use VMS Line 
Cover for group 7, press 
D until the appropriate value appears.

1 = Assigned (for hunting to groups 1—6, or to group 7 for the voice messaging system’s 
Automated Attendant Service)

2 = Not Assigned (the factory setting) ✔ 

3 = VMS Line Cover (available only for Hunt Group 7)
5. Do one of the following:

To program another line, press n or p until the line number appears on the 
display. Then repeat Step 4.

To program another group, press N + P, enter a new group number, 
and repeat Steps 3 and 4.
6. Select another procedure, or exit programming mode.
Night Service Group Extensions (#504) 
Use this feature to assign extensions to the Night Service Group. When Night Service is on and 
a call comes in, all extensions in the Night Service Group ring immediately, regardless of normal 
Line Ringing settings. Any extensions that would normally ring during the day also ring.
Considerations

Do not include extensions connected to certain auxiliary equipment (auto attendants, voice 
messaging systems, internal or external hotline telephones, or doorphones) in the Night 
Service Group.

A user in the Night Service Group can receive an after-hours outside call only if it comes in 
on a line or pool that is assigned to that user’s telephone. Line or pool assignments for 
extensions in the Night Service Group can vary from one extension to another.

If you program a System Password (#403) when Night Service is on, users in the Night 
Service Group can dial only numbers on the Emergency Phone Number List (#406) and 
Marked System Speed Dial numbers without entering the System Password.

If you have a voice messaging system, lines that are assigned to the user’s telephones in the 
Night Service Group are covered by the voice messaging system, depending on the status of 
VMS Hunt Delay (#506) and VMS Hunt Schedule (#507).
Programming
1. Press f00ss#504 at extension 10 or 11.
2. Enter the number of the extension to be programmed.
3. To assign or unassign the extension, press 
D until the appropriate value appears.

1 = Assigned to group

2 = Not Assigned to group (the factory setting) ✔  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Groups of Extensions
4-364. To assign or unassign another extension, press 
n or p until the extension number 
appears on the display. Repeat Step 3.
5. Select another procedure, or exit programming mode.
Pickup Group Extensions (#501) 
Use this feature to assign extensions to a Pickup Group. When a call rings at an extension in a 
Pickup Group, a user at any other extension in the system can answer the ringing call by dialing 
the Pickup Group code. The Pickup Group feature helps when a user needs to answer calls on 
lines or pools not assigned to his or her telephone. The system supports up to four Pickup 
Groups.
Considerations

You can assign an extension to as many as four different Pickup Groups.

You can assign extensions where extra alerts (such as a loud bell) are installed to a Pickup 
Group to enable anyone who hears the alert to answer the call.

For instructions on answering calls in a Pickup Group, see “Group Pickup (I66G)” on page 
8-40.
Programming
To assign extensions to a Pickup Group:
1. Press 
f00ss#501 at extension 10 or 11. 
2. At the 
Group: prompt, enter a group number (1—4).
3. At the 
Extension: prompt, enter the number of the extension to be programmed.
4. To assign or unassign the extension, press 
D until the appropriate value appears.

1 = Assigned to group

2 = Not Assigned to group (the factory setting) ✔ 
5. Do one of the following:

To assign or unassign another extension, press n or p until the extension 
number appears on the display. Then repeat Step 4.

To program another group, press N + P and enter a new group 
number. Then repeat Steps 3 and 4.
6. Select another procedure, or exit programming mode. 
						

							Programming System Options
Hold Disconnect Time (#203)
4-37
Hold Disconnect Time (#203) 
Use this feature to change the hold disconnect time for an outside line (this feature is not available 
for the Hong Kong Release 3.0 version). When a caller on hold hangs up, the local telephone 
company may send a special signal to the system to free the line. Different telephone companies 
use different length signals. The length of the signal is called the hold disconnect time. If you place 
a call on hold and the caller hangs up, but the call does not disconnect within a minute after the 
caller hangs up, the hold disconnect time is probably set too high, or set at No Detection.
Considerations

If the telephone company does not send a signal, keep the hold disconnect time set to 450 
msec, the factory setting. The user must disconnect a held call manually by retrieving the call 
and then hanging it up.

Shorten the hold disconnect time only if abandoned calls on hold do not disconnect.

Lengthen the hold disconnect time only if calls are being disconnected prematurely.
Programming
To change the hold disconnect time:
1. Press 
f00ss#203 at extension 10 or 11.
2. At the 
Line: prompt, enter the two-digit number of the line for which you are adjusting the hold 
disconnect time.
The current hold disconnect time for the line number you specified is displayed. For example, if 
line 1 is set to the factory setting, 
09-450 msec appears on the display. 
3. Press 
D until the appropriate value appears:
4. To program the next line, press 
n then repeat Step 3.
5. Repeat Step 4 for each line in the system.
6. Select another procedure, or exit programming mode.

00 = No Detection

01 = 50 msec

02 = 100 msec

03 = 150 msec

04 = 200 msec

05 = 250 msec

06 = 300 msec

07 = 350 msec

08 = 400 msec

09 = 450 msec 
(the factory setting) ✔

10 = 500 msec

11 = 550 msec

12 = 600 msec 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Hotline (#603)
4-38
Hotline (#603) 
Use this feature to identify an internal hotline extension and its alert extension. When a user lifts 
the handset of the hotline telephone, the alert extension rings. You can set up several hotline and 
alert extension pairs. The alert extension can be the same or different for multiple hotline 
extensions.
Use a single-line telephone as the hotline telephone since this feature makes use only of the 
telephone ’s intercom. The aler t extension can be any type of telephone; or it can be the 
loudspeaker paging system so the hotline telephone can be used to make announcements over 
the loudspeaker.
For example, a supermarket installs a hotline telephone at its meat counter. When a customer 
uses the hotline telephone, the butcher’s telephone rings. If the loudspeaker paging system is 
programmed as the alert extension, a sales clerk could request a “price check” over the 
loudspeaker simply by lifting the handset of the hotline telephone.
Considerations

The same extension cannot be assigned as both a hotline and a doorphone. Assigning a 
doorphone extension as a hotline extension cancels the doorphone setting.

You should not assign hotline telephones to extension 10, 11, or to the first two extensions of 
any 206 or 308EC modules, which are reserved as power-failure extensions.

The hotline telephone can receive transferred calls (but the user at that extension should not 
pick up the handset until the telephone rings). 

To prevent outside calls from being made or received on the hotline telephone, use Line 
Assignment (#301) to remove all outside lines or Pool Extension Assignment (#314) to 
remove all pools from the hotline extension.

Set Automatic Line Selection for the hotline extension to intercom only.

Remove hotline extensions from Night Service Group Extensions (#504), Calling Group 
Extensions (#502), and Hunt Group Extensions (#505).

Use External Hotline (#311) to identify an extension that automatically dials a programmed 
outside number when a user lifts the handset.
Programming
To identify a hotline extension and its alert extension:
1. Press 
f00ss#603 at extension 10 or 11. 
2. At the 
Extension: prompt, enter the hotline extension number.  
						

							Programming System Options
Intercom Dial Tone (#309)
4-39 3. At the 
Data - - - - - - - - - - - - prompt, enter the alert extension number (use 70 for the 
loudspeaker paging system). A display similar to the following appears:
Internal Hotline Ext 33
Data
 32 
4. Do one of the following:

To change the hotline and alert extension numbers you just entered, repeat Steps 2 and 3.

To delete the existing hotline and alert extension numbers, press r.

To identify another hotline and alert extension pair, press n or p until the new 
hotline extension number appears on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
Intercom Dial Tone (#309) 
Use this feature to determine the type of dial tone that the system provides at an extension. It may 
be necessary to change this setting to Machine (outside line) dial tone for an autodialing device, 
such as a fax or modem, that has trouble making calls. For example, if you have a modem that 
checks for outside line dial tone before dialing, use this procedure to change from Regular to 
Machine dial tone.
Programming
To change the Intercom Dial Tone setting for an extension:
1. Press 
f00ss#309 at extension 10 or 11. 
2. At the 
Extension: prompt, enter the number of the extension to be programmed. 
3. Press 
D until the appropriate value appears.

1 = Regular dial tone (the factory setting) ✔ 

2 = Machine (outside line) dial tone
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
Use this procedure only if an autodialing device has trouble making calls. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Line Access Mode (#313)
4-40
Line Access Mode (#313) 
Use this feature to identify individual extensions that are to operate as key extensions even though 
the system is configured for Hybrid mode. If an extension’s Line Access Mode is changed to Key, 
individual lines can be assigned to specific buttons on that extension’s telephone regardless of 
whether they are part of a pool.
This feature applies only to systems of Release 2.0 or later that are configured for Hybrid mode.
Considerations

Extension 10 operates as a key extension regardless of how the system is configured. The 
Line Access Mode for extension 10 cannot be changed.

Users at extensions programmed as key extensions cannot access pools either by pressing 
pool buttons or by dialing pool access codes.

When an extension is changed from Pooled to Key, any previously assigned pool buttons are 
removed from the extension and Pool Access Restriction (#315) is set to No Access. 
Additionally, the extension is programmed with factory settings for Line Assignment (#301), 
Line Access Restriction (#302), Automatic Line Selection, and Line Ringing.

When an extension is changed from Key to Pooled, any previously assigned line buttons are 
removed from the extension and Pool Access Restriction (#315) is set to No Restriction. 
Additionally, the extension is programmed with factory settings for Pool Line Assignment 
(#314), Pool Extension Assignment (#314), Automatic Line Selection, and Line Ringing.
Programming
To change the Line Access Mode setting for a specific extension:
1. Press 
f00ss#313.
2. Enter the desired extension number. For example, to program extension 18, press 
18. 
3. Press 
D until the appropriate value appears:

1 = Pooled–(When this is chosen, the factory setting is all extensions except 10.)

2 = Key–(When this is chosen, the factory setting is extension 10 only.)
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat Step 3.
5. Repeat Steps 3 and 4 for all extensions that you want to change.
6. Select another procedure, or exit programming mode. 
						

							Programming System Options
Line Assignment (#301)
4-41
Line Assignment (#301) 
Use this feature to assign the outside lines that are available at an extension. The default order of 
line assignment to the buttons on a system telephone is from left to right, starting in the bottom left 
corner (see Figure 4-1 below). To put the lines in a different order, first use this procedure to 
remove all assigned lines; then assign lines in the desired order. This procedure applies to key 
extensions or to individual lines on pooled extensions. 
Figure 4-1.  Default Line Assignments
Considerations

You cannot assign a line that belongs to a pool as an individual line on that pooled extension.

A line must be assigned to a button with lights. If a line is assigned to a button without lights, 
you cannot access that line, nor can you program anything else on the button.

You can assign multiple lines (up to 31) to a standard telephone, but a single-line telephone 
can handle only one call at a time. To make a call, you lift the handset and dial 9 at the 
intercom dial tone; the system selects the first available line based on the Automatic Line 
Selection programmed for the extension. (Alternatively, you can use Direct Line Pickup to 
access a specific line.)

Use Number of Lines (#104) only during initial system setup to assign a subset of lines to all 
extensions. Use Line Assignment to assign additional lines to specific extensions. For 
example, if five lines were assigned to all extensions using Number of Lines (#104) and there 
are eight lines in the system, use Line Assignment (#301) to assign lines 6, 7, and 8 to 
specific extensions.
Intercom IntercomExt.Message 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Line Assignment (#301)
4-42

After you finish Line Assignment, use Line Ringing to identify when each outside line 
assigned to an extension should start ringing. If you add a line to the system, its factory setting 
is Immediate Ring.

Use Automatic Line Selection to determine the order in which the system selects a line for 
an extension when the user at that extension lifts the handset or turns on the speaker to make 
a call. If you add a line to the system, it becomes the last line in the selection sequence.
Programming
To assign lines to a specific extension:
1. Press 
f00ss#301 at extension 10 or 11.
2. Enter the extension number to be programmed. For example, to program extension 15, press 
15. The red light next to each button that has a line assigned is on steady; the red light next 
to each button that has a pool assigned flashes. 
3. To remove all existing line assignments, press 
r before selecting a line.
4. Enter the line number to be assigned. For example, to select line 1, press 
01.
5. Do one of the following:

If you want to assign the line to the first available button with lights, press D until the 
display reads:
Line Assignment 15 L01
1 Assigned
1 Assigned is the factory setting. 
✔ 

If you want to remove a line assignment, press D until a display like the following 
appears:
Line Assignment 15 L01
2 Not Assigned

If you want to assign the line to a specific button, press 3. A display like the following 
appears:
Line Assignment 15 L01
3 Select a Button
Then press a button with lights to assign the line to that button. If you use option 3 after a 
line already has been assigned, the line moves from the old button to the new button you 
select.
6. Do one of the following:

To program another line for this extension, press n or p until the line number 
appears on the display. Then repeat Step 5.

To program another extension, press N P and begin at Step 2.
7. Select another procedure, or exit programming mode. 
						

							Programming System Options
Line Coverage Extension (#208)
4-43
Line Coverage Extension (#208) 
Use this feature to identify an extension as the “owner” of a specific outside line, so the extension 
can activate Call Coverage or VMS Cover for that line.
Considerations

This feature applies only if you have a voice messaging system. 

Only one owner can be assigned to a specific line. However, multiple lines can be owned by 
the same extension.

This feature provides an alternative method of routing outside calls to the voice messaging 
system for Call Answer Service.

This feature has no effect on the CO Line Ownership procedure in PARTNER Messaging, 
PARTNER MAIL, PARTNER MAIL VS or the PARTNER Voice Messaging PC Card. 

An extension’s “owned” line is eligible for coverage only if Line Ringing is set to Immediate 
Ring or Delayed Ring and Line Access Restriction (#302) or Pool Access Restriction 
(#315) is set to No Restriction or In Only.

Use Call Coverage to redirect an extension’s calls on owned lines to the covering extension.

Use Call Coverage Rings (#116) or (#320) to specify the number of times a call rings at the 
owner’s extension before it is sent to the covering extension.

Use VMS Cover or Automatic VMS Cover (#310) to redirect the extension’s calls on owned 
lines to the voice messaging system.

Use VMS Cover Rings (#117) or (#321) to specify the number of times a call rings at the 
owner’s extension before it is sent to the voice messaging system.

To use Call Screening (F25), the station must be the Line Coverage Extension for that line.
Programming
To change the Line Coverage setting for an extension:
1. Press 
f00ss#208 at extension 10 or 11. 
2. Enter the desired line number.
3. Enter the number of the extension to be assigned ownership of the line.
4. Do one of the following:

To delete the current setting, press r.

To program another line, press n or p until the line number appears on the 
display. Then repeat Step 3.
5. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Outside Conference Denial (#109)
4-44
Outside Conference Denial (#109) 
Use this feature to determine if users can include more than one outside party in a conference call.
Considerations

This feature setting applies to all system users.

A conference call connects up to five parties (including the conference originator). If outside 
conference is allowed, you can have up to two outside parties and up to three inside parties. If 
outside conference is disallowed, you can have one outside party and up to four inside parties.
Programming
To allow or disallow conferences with two outside parties:
1. Press 
f00ss#109 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = Allow conference calls with up to two outside parties (the factory setting) ✔ 

2 = Disallow conference calls with two outside parties
3. Select another procedure, or exit programming mode.
Pool Programming
When a Release 2.0 or later system is operating in Hybrid mode, you can group lines into pools to 
help the routing of calls. Use the following features to program the use of pools in the system:

Mode of Operation 

Pool Access Restriction 

Pool Extension Assignment 

Pool Line Assignment 
Mode of Operation (#198)
Use this feature to change the operating mode of your system. Your system must be operating in 
Hybrid mode to support the use of pools.