Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
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Figure 9-18. Installing the Ferrite Cord
SMDR Programming
The Station Message Detail Recording (SMDR) function of the system provides detailed 
tracking of telephone usage in a printed report. Use the following features to program the SMDR:

SMDR Record Type 

SMDR Top of Page 

SMDR Output Format 

SMDR Talk Time 
Processor Module 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
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SMDR Record Type (#608) 
Use this feature to specify whether all calls or outgoing calls only are to be included on call reports. 
Considerations

The date and time that appear on call reports are determined by System Date (#101) and 
System Time (#103).

The call report page header prints in the Display Language (#303) specified for extension 10.

If Account Code Entry (optional or forced) is used to enter an account code for a call, the 
account code prints on the call report. If there are entries in the Forced Account Code List 
(#409), only valid account codes and any other entered digits up to 16 print on the call report.

Marked System Speed Dial numbers appear on the call report as F nnn, where nnn is the 
Speed Dial code.

If you use Caller ID, SMDR reports include the telephone numbers of incoming calls.
Programming
To identify the type of calls to include for call reporting:
1. Press 
f00ss#608 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = All Calls (outgoing and incoming; the factory setting) ✔ 

2 = Outgoing Only
3. Select another procedure, or exit programming mode.
SMDR Top of Page (#609) 
Use this feature to notify the system that the printer has been aligned to the top of a new page. 
Use this feature after inserting paper, clearing a jam, or to print a new header after changing 
SMDR Output Format or SMDR Talk Time. When this feature is used, the system prints a new 
call report header.
Considerations

This procedure is skipped in the sequence of programming procedures when cycling. To use 
this procedure, enter the code directly.

You can use Display Language (#303) to specify the language in which the call report page 
header should print. 
						

							Using Auxiliary Equipment
Station Message Detail Recording (SMDR)
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Programming
To program SMDR Top of Page:
1. Make sure the paper in the printer is aligned at the top of a new page.
2. Press 
f00ss#609.
The system responds by printing the call report page header.
3. Select another procedure, or exit programming mode.
SMDR Output Format (#610) 
Use this feature to specify whether a maximum of 15 digits or 24 digits is printed for dialed 
numbers in the Number field on the call report. The longer field is useful for businesses, such as 
law offices and hotels, that need to record many digits for outgoing calls for billing purposes.
Before changing to 24 digits, check the documentation for your call accounting device to verify that 
24 digit output is supported.
Considerations

If the output format is set to 15 digits and a “?” prints as the last digit of a dialed number on a 
call report (indicating that the digits dialed exceed the 15 digits the Number field can hold), you 
may want to change the output format to 24 digits.

If the output format is set to 24 digits and SMDR Talk Time (#611) is set to Active, the 
combined length of the fields for a call record is greater than the 80 characters supported by 
most printers. If call records wrap around to the next line, reduce the font size or increase the 
characters-per-inch setting for the printer. If necessary, change the output format back to 15 
digits.

When you change the output format, the length of the Number field is adjusted for the next call 
record that prints. To print a new header, use SMDR Top of Page (#609).
Programming
To change the maximum number of digits for dialed numbers that can print on call reports:
1. Press 
f00ss#610 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = 15 Digits (the factory setting) ✔ 

2 = 24 Digits 
3. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Messaging Systems
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SMDR Talk Time (#611)–Release 2.0 or Later
Use this feature to indicate whether or not you want to include a Talk field on call reports. The Talk 
field records talk time for all incoming outside calls.
For Automatic System Answer and Direct Extension Dial calls, talk time does not include the 
time during which the greeting plays or the time that the caller spends waiting for someone to 
answer the call. For all other calls, talk time is the same as call duration.
Considerations

If talk time is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined 
length of the fields for call record is greater than the 80 characters supported by most printers. 
If call records wrap around to the next line, reduce the font size or increase the characters-per-
inch setting for the printer. If necessary, change the output format back to 15 digits.

If you use Automatic System Answer or Direct Extension Dial, you may want to set SMDR 
Talk Time (#611) to Active to print on call reports the time a user spends on an incoming 
outside call–from the time the user answers the call to the time the call is disconnected from 
the system.

When you change this feature to Active, the next call record that prints includes talk time as 
the last field on the call report. To print a new header, use SMDR Top of Page (#609). 
Programming
To include the Talk field on call reports:
1. Press 
f00ss#611. 
2. Press 
D until the appropriate value appears:

1 = Active

2 = Not Active (the factory setting) ✔ 
3. Select another procedure, or exit programming mode.
Voice Messaging Systems 
Four voice messaging systems are compatible with your system.

PARTNER Messaging resides in the control unit in a 2-, 4-, or 6-port configuration.

The PARTNER MAIL VS Voice Messaging System (PMVS) resides in the control unit in a 2- or 
4-por t configuration.

PARTNER Voice Messaging (PVM) PC Card (2-port configuration only)

The PARTNER MAIL System (2-, 4-, or 6-port configuration) is an auxiliary device that 
connects to the system through extension jacks. 
						

							Using Auxiliary Equipment
Voice Messaging Systems
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To Program a Voice Messaging System
PARTNER Messaging requires programming for both the communications system and PARTNER 
Messaging. Some features must first be programmed on the communications system. Then 
PARTNER Messaging programming is performed, followed by additional communications system 
programming. See the PARTNER Messaging Installation, Programming, and Troubleshooting 
Online Guide or the PARTNER Messaging System Manager’s Quick Reference for the 
programming required to use PARTNER Messaging with your PARTNER ACS. 
To program any of the other three voice messaging systems, perform the following tasks. 

Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions 
(#505) (see page 4-32).

Set the Transfer Return Extension (#306) (see page 4-58) for each of the messaging system 
extensions to extension 10 (or other extension of your choosing). This ensures that 
unanswered calls transferred by the messaging system to extensions that do not have VMS 
Coverage return to the extension you designate as the Transfer Return Extension.

Program a VMS Cover button (Feature 15) (see page 8-62) on phones to allow subscribers to 
turn VMS Coverage on and off.

Program Line Coverage Extension (#208) (see page 4-43) to determine which subscriber’s 
mailbox should receive unanswered calls that come in on the specified line.

Program a Voice Mailbox Transfer button (Feature 14) (see page 8-66) at extension 10 so 
that the operator can transfer calls directly to an extension’s mailbox without first ringing its 
telephone. (This is useful when the operator knows that the subscriber is not available to 
answer the call.)

Program an Auto Dial button (see page 8-5) for the VMS Hunt Group (left intercom 777) 
on phones for one-touch dialing to the messaging system.

Use Group Call Distribution (#206 option 1) (see page 4-34) to assign outside lines that 
require Automated Attendant Service to Hunt Group 7 (the VMS hunt group).

If Automated Attendant Service will be used at night, make sure a Night Service Button 
(#503) (see page 7-15) is assigned at extension 10.

Assign appropriate Outgoing Call Restrictions (#401) (see page 4-24) as well as Allowed 
Phone Numbers List (#407) (see page 4-17) or Disallowed Phone Numbers Lists (#404) 
(see page 4-19) to voice messaging extensions.

In Release 5.0, the system extension maximum is 48. However, in some configurations, 
the 012E module and/or the PARTNER Messaging module will physically permit more 
than 48 stations to be installed in the 5-slot carrier. In these configurations, only station 
ports and voice messaging por ts up to 48 will function. Station por ts and voice 
messaging ports above 48 will not function with ETR or T/R telephones because they 
are outside the PARTNER ACS dial plan.

PARTNER Voice Messaging (PVM) does not support the full dial plan available in 
Release 5.0. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Messaging Systems
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Additional Voice Messaging System Programming
Following are additional features used to program the communication system for a voice 
messaging system. The procedures to program these tasks are provided below.

Program Automatic VMS Cover (#310) to automatically route an extension’s unanswered 
calls to the voice messaging system’s Call Answer Service after a specified number of rings so 
the caller can leave a message.

For PARTNER ACS R3.0 or later: program VMS Cover Rings (#321) individually for 
subscriber extensions to determine how many times the extension should ring before the call 
is sent to the messaging system to be answered. 
For all other PARTNER Systems: program VMS Cover Rings (#117) for all subscriber 
extensions.

If Automated Attendant Service will be used, set the VMS Hunt Delay (#506) to meet your 
business’s needs.

If Automated Attendant Service will be used, set the VMS Hunt Schedule (#507) to meet your 
business’s needs.
Automatic VMS Cover (#310)
Use this feature to automatically route an extension’s unanswered intercom and transferred calls 
to the Call Answer Service of the voice messaging system after a specified number of rings 
(factory setting for all system extensions is three rings), so callers can leave a message.
Considerations

Single-line telephones and system telephones without a programmed VMS Cover button 
cannot override this feature once it is assigned to an extension.

To manually change an extension’s VMS Cover state, program the VMS Cover feature on a 
button with lights.

Automatic VMS Cover also applies to outside calls on lines assigned ownership with Line 
Coverage Extension (#208).

Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All Calls 
immediately to their voice mailbox.

If an extension has Automatic VMS Cover and Call Coverage active, calls ring at the 
covering extension after the specified number of Call Coverage Rings (#116) or (#320). If the 
covering extension does not answer, the call is routed to the voice mailbox of the extension 
that activated Call Coverage after the specified amount of VMS Cover Rings.

If an extension has Automatic VMS Cover and Call Forwarding active, calls ring at the 
forwarding destination; they are not covered by the voice messaging system. 
						

							Using Auxiliary Equipment
Voice Messaging Systems
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Programming for Automatic VMS Cover
To change the Automatic VMS Cover setting for an extension:
1. Press 
f00ss#310 at extension 10 or 11.
2. Enter the number of the extension to be covered by the voice messaging system. 
3. To assign or unassign Automatic VMS Cover, press 
D until the appropriate value 
appears.

1 = Assigned

2 = Not Assigned (the factory setting) ✔ 
4. To program another extension, press 
n or p until the extension number appears 
on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
VMS Cover Rings (321#)
Use this feature to define the number of times a call rings before it is sent to a user’s voice 
mailbox. Use VMS Cover Rings (#117) for Release 2.0 or earlier systems to program the number 
of rings for all extensions programmed for VMS Cover. Use VMS Cover Rings (#321) for Release 
3.0 and later systems to program the number of rings on a per-extension basis.
Considerations

VMS Cover Rings also applies to lines that have been designated an owner with Line 
Coverage Extension (#208).

If an extension has VMS Cover (F15) or Automatic VMS Cover (#310) active, unanswered 
calls to that extension are routed to the voice messaging system after the specified number of 
VMS Cover Rings.
Programming For VMS Cover Rings (#117)
To change the number of times calls ring before being sent to the voice messaging system:
1. Press 
f00ss#117 at extension 10 or 11. 
2. Enter a setting (1—9; 3 is the factory setting). For example, to set VMS Cover Rings to 4, 
press 
D or d until a display similar to the following appears:
VMS Cover Rings
4
 Rings 
3. Select another procedure, or exit programming mode. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Messaging Systems
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Programming For VMS Cover Rings
To change the number of times calls ring before being sent to the voice messaging system:
1. Press 
f00ss#321 at extension 10 or 11. 
2. At the extension prompt, enter an extension number.
The Cover Rings prompt appears:
VMS Cover Rings XX
3
 Rings 
3. Enter a setting (1—9; 3 is the factory setting), or press 
D until the correct value appears:
4. To set VMS Cover Rings for another extension, press 
n or p until the extension 
number appears on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.
VMS Hunt Delay (#506) 
Use this feature to determine when outside calls should be answered by the Automated Attendant 
of the voice messaging system. You can set the system for any number of rings, 0—6. Assigning 
more rings gives the operator an oppor tunity to answer calls before they go to the Automated 
Attendant. 
For systems of Release 3.0 or later, VMS Hunt Delay is programmable on a per-line basis. In 
addition, you can program this feature so that calls can be handled one way during the day and a 
different way when the system is in Night Service.
Considerations

If you do not subscribe to ICLID services and want immediate call handling, set this option to 0 
rings.

If you do subscribe to ICLID services and want immediate call handling, set this option to at 
least 2 rings. This allows the ICLID information to be detected before the call is sent to the 
Automated Attendant.
Programming For Release 2.0 or Earlier
To change the VMS Hunt Delay setting for the voice messaging system’s Automated Attendant 
service:
1. Press 
f00ss#506 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

Immediate (the factory setting) ✔ 

Delay
3. Select another procedure, or exit programming mode. 
						

							Using Auxiliary Equipment
Voice Messaging Systems
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Programming For Release 3.0 or Later
To change the VMS Hunt Delay setting for the voice messaging system’s Automated Attendant 
service:
1. Press 
f00ss#506 at extension 10 or 11. 
2. Select Day or Night mode by entering 
1 or 2 respectively (the factory setting is 1 = Day).
3. Enter the line number.
The current setting is displayed.
4. To set VMS Hunt Delay, press 
D until the appropriate value for the number of rings 
appears: 0—6 (2 is the factory setting).
5. To set VMS Hunt Delay for another line, press 
n or p until the line number 
appears on the display. Then repeat Step 4.
6. Select another procedure, or exit programming mode.
VMS Hunt Schedule (#507) 
Use this feature to determine whether the outside lines assigned to Hunt Group 7 hunt through 
the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during 
Night operation (Night Service is on). This feature affects only the Automated Attendant service of 
the voice messaging system. For Release 3.0 and later systems, you can program VMS Hunt 
Schedule on a per-line basis.
Considerations

You must use Hunt Group Extensions (#505) to assign the extensions associated with the 
voice messaging system hardware to Hunt Group 7.

If you set the VMS Hunt Schedule for Day Only or Night Only, you must use Night Service 
Button (#503) to program a Night Service Button for extension 10.

When the VMS Hunt Schedule is set to Day Only and Night Service is turned off (in Day 
mode), calls coming in on lines assigned to the hunt group are sent to the hunt group. If Night 
Service is turned on (in Night mode), incoming calls do not go to the hunt group.

When the VMS Hunt Schedule is set to Night Only and Night Service is turned off (in Day 
mode), calls coming in on lines assigned to the hunt group are not sent to the hunt group. If 
Night Service is turned on (in Night mode), incoming calls go to the hunt group. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Messaging Systems
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Programming For Release 2.0 or Earlier Systems
To change the VMS Hunt Schedule setting for the voice messaging system’s Automated 
Attendant Service:
1. Press 
f00ss#507 at extension 10 or 11. 
2. Press 
D until the appropriate value appears:

1 = Always (the factory setting) ✔ 

2 = Day Only

3 = Night Only
3. Select another procedure, or exit programming mode.
Programming For Release 3.0 or Later
To change the VMS Hunt Schedule setting for the voice messaging system’s Automated 
Attendant Service:
1. Press 
f00ss#507 at extension 10 or 11. 
2. Enter the line number.
The current setting is displayed.
3. Press 
D until the appropriate value appears:

1 = Always (the factory setting) ✔ 

2 = Day Only

3 = Night Only
4. To set VMS Hunt Schedule for another line, press 
n or p until the line number 
appears on the display. Then repeat Step 3.
5. Select another procedure, or exit programming mode.