Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Using the Telephones
Handling Calls
6-23
Using Hold on a Single-Line Telephone
Follow these instructions to place and retrieve a call on hold on a system telephone:

To place a call on hold, press the switchhook down once rapidly.
You hear intercom dial tone. The call is on hold. (Do not hang up the handset while the call is 
on hold. If you hang up the handset, the telephone rings. Lifting the handset reconnects you to 
the held call.) 

To retrieve a call that you put on hold:
1. Hang up.
The call “rings back.” 
2. Lift the handset.
You are reconnected to the held call. 

To retrieve a call that a person at another extension placed on hold:
1. Lift the handset.
2. At the intercom dial tone, dial 
68 and the two-digit line number.

To answer a call when you are already on a call (you hear a call-waiting tone–two beeps):
1. Press the switchhook.
The first call is placed on hold and you are connected to the new call. 
2. To return to the first call, press the switchhook again.
3. You can continue to press the switchhook to move between the two calls.
Conference Calls
You can set up conference calls by using the C button on a system telephone or the switchhook 
on a single-line telephone. A conference call connects up to five parties (including the conference 
originator) in a single call. Users can connect both outside and inside parties in a conference call, 
but the call cannot include more than two outside parties.
Considerations

Users can use System Speed Dial, Personal Speed Dial, or Auto Dial numbers to add 
parties to the conference.

Do not add a busy or ringing outside call to a conference; if you do, all callers hear the busy or 
ringing signal. If you hear a busy signal or the party does not answer, reconnect with the held 
party by pressing the line button. 

Users cannot join a conference call; the originator must add each party to the conference.
A single-line telephone user can connect with a maximum of three parties, including the 
conference originator. 
						

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Handling Calls
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If the conference originator puts the call on hold, other parties can continue to talk. Other 
inside parties can put their extensions on hold if there are outside parties on the conference 
call.

When the originator hangs up, the conference is disconnected.

You cannot transfer conference calls.

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may 
include a conference calling feature that lets you connect multiple callers on a single PBX or 
Centrex line. The number of callers you can connect depends on your PBX or Centrex system. 
For more information about such features, see the documentation for your PBX or Centrex 
system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use 
the Recall feature instead.)

Outside parties may be harder to hear on a conference call than on a two-party call, 
depending on the number of parties and the outside lines connected to the system.

You cannot conference calls and use Call Screening (F25) at the same time.

With single-line telephones, you can do only three-way conferencing.

You can use Outside Conference Denial (#109) to disallow conference calls with multiple 
outside parties.

During the conference call, any inside party can exit the call at any time simply by hanging up. 
However, if an outside party hangs up during a conference call, the callers that remain in the 
conference may hear a dial tone. Use Conference Drop (F06) to remove the last-added 
outside party from a conference call.

Caller ID information does not display for extensions that are active on a conference call.
Using Conference on a System Telephone
Follow these steps to originate a conference call on a system telephone:
1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an 
incoming call.)
2. Press 
C.
The first party is now on hold. 
3. Set up the call to the second party.
If you are adding an inside party to a call, you must wait until the party answers. If you are 
active on a call using a pool button and you want to set up a conference call by using one of 
the other lines in that pool, you can press 
i and dial the pool’s access code to gain 
access to another line in that pool. 
4. Press 
C again to add the second party to the call.
You can now speak with the first and second parties. 
5. Repeat Steps 2 through 4 to add more parties. 
						

							Using the Telephones
Handling Calls
6-25
Using Conference on a Single-Line Telephone
Follow these steps to originate a conference call on a single-line telephone:
1. Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an 
incoming call.)
2. Press the switchhook down once rapidly.
The first party is now on hold. You hear intercom dial tone. 
3. Do one of the following:

To add an outside party, dial 9 or a pool access code plus the outside number. If the 
number is busy or does not answer, hang up and the first party rings back.

To add an inside party, dial the two-digit extension number. If the extension is busy or does 
not answer, press the switchhook down once rapidly and you are reconnected with the first 
party.
4. When the second party answers, press the switchhook down once rapidly.
5. You are now connected with both parties. 
Transferring Calls 
You can transfer calls using the & button on a system telephone or the switchhook on a 
single-line telephone. Transferring a call lets users “pass” a call from one extension to another. 
Users can transfer both outside calls and intercom calls to other extensions.
Considerations

When you press &, the call is put on hold and its associated green light winks.

A transferred call appears on the destination extension’s i button unless the destination 
extension has a line button for the line on which the call was received.

When a call you transferred is answered, if you began the call on an individual line, the red 
light next to the line button goes on; if you began the call on a line in a pool, the call no longer 
appears on your telephone. 

If you transfer a call to an extension for which you have an Auto Dial button and the call is 
unanswered, the green light next to the Auto Dial button flutters when the call returns to your 
extension.

Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group calls do not 
Transfer Return if the call is not answered and Transfer Return Rings (#105) is set to 4 or 
more rings.

When you transfer a call from a display telephone, the number to which you are transferring 
the call briefly appears on the display. If a transferred call is unanswered, the number of the 
extension that is returning the transferred call also appears on display telephones.

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may 
include a call transfer feature that lets you transfer a call to another Centrex extension, so that 
the line on which the call came in is free to place and receive other calls. However, to use  
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Handling Calls
6-26Centrex transfer, you must be able to dial the extension directly by using the Centrex extension 
number. If a Centrex line is shared by several extensions, you cannot use Centrex transfer to 
direct the call to a specific extension. For more information about such features, see the 
documentation for your PBX or Centrex system. (When your Centrex or PBX documentation 
tells you to use a switchhook flash, use the system Recall feature instead.)

On a system telephone, a transferred call rings with an intercom ring (ring BEEP) until the 
originator hangs up. Then it changes to a transfer ring (ring BEEP BEEP). On a single-line 
telephone, a transferred call rings with an intercom ring (ring ring) until the originator hangs up. 
Then it changes to a transfer ring (ring ring ring).

To transfer calls to an extension with a single touch, you can program the extension number on 
an Auto Dial button–see “Auto Dialing” on page 8-5. 

To transfer calls to an extension for which you have a Manual Signaling (F13XX or F13*XX) 
button, press & before pressing the Manual Signaling button.

While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is Active. 
If it is Not Active and Music-On-Hold (#602) is Active and an audio source is connected to the 
system, the caller hears Music-On-Hold while the call is being transferred to the destination 
extension. If Music-On-Hold is Not Active and Ring on Transfer (#119) is Not Active, the 
caller hears silence.

The system is factory-set to return a transferred call, after it rings four times at the destination 
extension, to the extension that transferred it. You can use Transfer Return Rings (#105) to 
change the number of rings for all system extensions. You can use Transfer Return 
Extension (#306) to program a different extension to which unanswered calls from a particular 
extension should return.

If you transfer a call, Caller ID information (if it is available) is passed to the destination 
extension.

If you have a voice messaging system, you can use Voice Mailbox Transfer to transfer a 
caller directly to a subscriber’s voice mailbox.

An extension programmed with Call Waiting (#316) cannot transfer either of two active calls.

You cannot use Transfer with Record-a-Call (F24), Call Screening (F25), and Voice 
Interrupt On Busy (#312).
Transferring a Call on a System Telephone
Follow these instructions to transfer a call by using a system telephone:

To transfer a call to another extension:
1. While active on the call, press 
&.
The call is put on hold and you hear intercom dial tone. The green light next to the line or 
pool button winks.
2. Dial the extension number (or 
77 and a Hunt Group number, or 7 and a Calling 
Group number) to which you want the call transferred.
3. When someone answers, announce the call and then hang up.  
						

							Using the Telephones
Handling Calls
6-27 4. If no one answers or the call is refused, press the line or pool button next to the winking 
green light to reconnect to the caller. 

If you do not wish to announce the call, hang up as soon as you hear ringing. If no one 
answers, the call rings back at your extension (unless a different transfer return extension is 
programmed for your extension). Lift the handset to reconnect to the caller.

To make a voice-signaled transfer to a system telephone, in Step 2 of the procedure above, 
press 
* plus the two-digit extension number. Then listen for one of the following responses:
– If you hear one beep, you have reached an idle system telephone. You can speak after the 
beep. 
Your voice is heard through the other extension’s speaker. If no one answers or the call is 
refused, press the line or pool button next to the winking green light to reconnect to the 
caller. If the call is accepted, hang up.
– If you hear two beeps, you have reached a busy system telephone with Voice Interrupt On 
Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient’s handset or speaker. Be aware that the third 
party to whom the recipient is speaking probably also hears the two beeps and the faint 
sound of your voice. Be brief and discreet in your interruption. If the recipient has a Voice 
Interrupt On Busy Talk-Back button, wait for a response. If the call is accepted, hang up to 
complete the transfer. The call rings at the recipient’s extension. If the call is refused, 
press the line or pool
 button next to the winking green light to reconnect to the caller. 
– If you hear ringing, you have reached a single-line telephone, an idle MLC-6 or TransTalk 
9000-series telephone, or a busy system telephone with Voice Interrupt On Busy Not 
Assigned. 
When someone answers, announce the call and then hang up. If no one answers or the 
call is refused, press the line or pool button next to the winking green light to reconnect to 
the caller.

To transfer a call with one button touch: 
While on a call, press the Auto Dial button programmed for the extension, or the Hunt Group 
or Calling Group button for the group, to which you want to transfer the call. (There is no need 
to press 
& or n; this takes the place of Steps 1 and 2 in the procedure on the 
previous page.) 
For an extension that has a system telephone, you can program 
* plus the extension number 
on the Auto Dial button, so you can announce the calls when you transfer them.
Transferring a Call on a Single-Line Telephone
Follow these instructions to transfer a call by using a single-line telephone:

To transfer a call to another extension:
1. While on a call, press the switchhook down once rapidly.
You hear intercom dial tone.
2. Dial the extension number (or 
77 and a Hunt Group number, or 7 and a Calling 
Group number) to which you want the call transferred. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
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6-283. When someone answers, announce the call and then hang up. 
4. If no one answers or the call is refused, press the switchhook again to reconnect to the 
caller.

If you do not wish to announce the call, hang up as soon as you hear ringing. If no one 
answers, the call rings back at your extension (unless a different transfer return extension is 
programmed for your extension). Lift the handset to reconnect to the caller.

To make a voice-signaled transfer to a system telephone, in Step 2 above, press * plus the 
two-digit extension number. Then listen for one of the following responses:
– If you hear one beep, you have reached an idle system telephone. You can speak after the 
beep. 
Your voice is heard through the other extension’s speaker. If no one answers or the call is 
refused, press the switchhook again to reconnect to the caller. If the call is accepted, hang 
up.
– If you hear two beeps, you have reached a busy system telephone with Voice interrupt 
On Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient’s handset or speaker. Be aware that the third 
party to whom the recipient is speaking probably also hears the two beeps and the faint 
sound of your voice. Be brief and discreet in your interruption. If the recipient has a Voice 
Interrupt On Busy Talk-Back button, wait for a response. If the call is accepted, hang up 
to complete the transfer. The call rings at the recipient’s extension. If the call is refused, 
press the switchhook again to reconnect to the caller.
– If you hear ringing, you have reached a single-line telephone, an idle MLC-6 or TransTalk 
9000-series telephone, or a busy system telephone with Voice Interrupt On Busy Not 
Assigned. 
When someone answers, announce the call and then hang up. If no one answers or the 
call is refused, press the switchhook again to reconnect to the caller.
Joining Calls 
Joining is adding yourself to a call in progress, the same way you do on a home telephone by 
picking up an extension. (This is different from conferencing, in which the originator “pulls you into” 
the call.) Up to three system extensions can join a call on an outside line (for a total of one outside 
and four inside parties).
Considerations

You cannot join a call by pressing a pool button.

You cannot join an intercom call or a conference call at another extension.

You cannot join a call on an extension that has a Voice Interrupt On Busy call in progress.

You can join a call that is being answered by the voice messaging system, but only if 
Automatic Extension Privacy is Not Assigned for the extensions associated with the voice 
messaging system hardware. If this is the case, when you join the call, the voice messaging 
system disconnects automatically so you can speak to the caller. 
						

							Using the Telephones
Handling Calls
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You cannot put a joined call on hold.

You can tell when someone has joined a call of yours when the lights next to the line or pool 
button change to alternately flashing red and green.

If a system telephone joins a call on a single-line telephone, there is a momentary “break” in 
the call on the single-line telephone.

You can use Automatic Extension Privacy (#304) to prevent other extensions from joining 
calls on a specific extension. This is especially useful for answering machines, fax machines, 
modems, and credit card scanners, because trying to join one of these devices can interfere 
with its operation.

You can program Privacy (F07) onto a system telephone button to allow or prevent others 
from joining your calls.

Caller ID information is displayed if you join a call; however, you cannot join a call at any 
extension that has Privacy (F07) activated.

If a line is not assigned to your extension and access to that line is not restricted for that 
extension, you can use Direct Line Pickup–Active Line (I68LL) to join a call on that line.

You can join a call answered by Automatic System Answer or Direct Extension Dial by 
pressing the line button and lifting the handset. The message stops playing when you join the 
call.

Pooled extension users can add other parties to a call by pressing pool buttons. 
Joining a Call on a System Telephone
A steady red light next to a line button indicates a call is in progress at another extension. To join a 
call by using a system telephone, do one of the following:

Press the line button next to the steady red light and lift the handset.

Lift the handset and press i68 and the two-digit line number. 
The red and green lights alternately flash. You are now joined with the call. 
Joining a Call on a Single-Line Telephone
A steady red light next to a line button indicates a call is in progress at another extension. To join a 
call by using a single-line telephone:
1. Lift the handset.
You hear intercom dial tone. 
2. Dial 
68 and the number of the line on which the call is being conducted. 
						

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							Contents
7-i
7
Operator Features
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1
Programming an Operator’s Extension  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1

Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-1

Backup Answering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-2

Button Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-2
Automatic System Answer Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-4

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-4

Automatic System Answer Button (#111) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-4

Automatic System Answer Delay (#110)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-6

Automatic System Answer Lines (#204) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-6

Automatic System Answer Mode (#121). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-7

Automatic System Answer Record/Playback (I891) . . . . . . . . . . . . . . . . . . . . . . . .   7-8
Direct Extension Dial Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-10

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-10

Direct Extension Dial Lines (#205) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-10

Direct Extension Dial Button (#113)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-11

Direct Extension Dial Delay (#112) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-13

Direct Extension Dial Record/Playback (I892)  . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-13
Night Service Button (#503) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-15

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-15
Outgoing Call Restriction Button (#114). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-17

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-17

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-18

Using the Outgoing Call Restriction Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-18
Station Unlock (F22)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-19

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-19

Using Station Unlock on a System Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-19

Using Station Unlock on a Single-Line Telephone . . . . . . . . . . . . . . . . . . . . . . . .   7-19
Wake Up Service Button (#115)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-19

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-20

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-20

Using Wake Up Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   7-21 
						

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