Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Welcome!
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1
Overview
We l c o m e !
Welcome to the PARTNER® Advanced Communications System (ACS). This dynamic 
communications system comes complete with intuitive call handling combined with a variety of 
features that give you the efficient and flexible system you need.
The system also supports a full line of system telephones, many with displays that show you 
programming and operation feedback. But don’t throw that old telephone away, because the 
PARTNER ACS includes support for many single-line telephones. And you can connect many 
auxiliary devices, such as fax machines, answering machines, modems, and credit card scanners, 
to the system.
The PARTNER ACS can operate in two modes, Key and Hybrid, and can also operate as part of a 
Centrex system. With the system in Hybrid mode, you can group lines into pools to provide faster 
routing of calls.
Supporting a number of voice messaging systems, the PARTNER ACS ensures that incoming 
calls are always answered. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Structure of the Book
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Structure of the Book
This book contains eleven chapters, which supply information as follows:

Chapter 1, Overview–briefly describes the features, modes of operation, system capacities, 
and system components.

Chapter 2, Installation–intended primarily for the technician, explains the physical installation 
of the control unit and the telephones.

Chapter 3, Initial System Programming–describes the programming the System 
Administrator must do to get the system up and running. This chapter also explains how to use 
System Programming and Telephone Programming.

Chapter 4, Programming System Options–describes the programming of system features 
that the System Administrator can do.

Chapter 5, Initial Telephone Programming–explains the telephone programming required of 
the System Administrator.

Chapter 6, Using the Telephones–explains for the user and the System Administrator how to 
use the system telephones and single-line telephones, including the handling of calls.

Chapter 7, Operator Features–explains the programming and use of features specific to the 
operator positions at extensions 10 and 11. This chapter is intended for the System 
Administrator and the operators.

Chapter 8, Programming & Using Telephone Features–describes the programming and use 
of features available to any user on the system.

Chapter 9, Using Auxiliary Equipment–intended primarily for technicians and the System 
Administrator, describes typical equipment that is supported by the PARTNER ACS, including 
voice messaging systems.

Chapter 10, Upgrading the System–explains how the system software and hardware can be 
upgraded as new modules and releases become available. This chapter is intended for 
technicians and the System Administrator.

Chapter 11, Troubleshooting–intended for both technicians and the System Administrator, 
describes possible problems with the system and the solutions to these problems.
This book also contains five appendices:

Appendix A, Cross-Reference of Features–contains a table cross-referencing the most 
commonly used features and tables of feature codes arranged numerically.

Appendix B, Special Characters–describes the unique characters entered via the dialpad into 
strings of dialed numbers.

Appendix C, Speed Dial Form–contains a form for users to enter both Personal and System 
Speed Dial numbers.

Appendix D, Programming Mixed Telephone Types–describes for the System Administrator 
how to program MLS telephones with a PARTNER telephone, and vice versa.

Appendix E, Flow Charts–contains flowcharts for System Programming, Centralized 
Telephone Programming, and Extension Telephone Programming. 
						

							Overview
Features
1-3
Features
As each new version of system software is released, more valuable features become available.
Features Available with Release 2.0 or Later

Automatic System Answer to help answer and route calls.

Direct Extension Dial to allow callers to dial an extension or help group directly without the 
aid of the receptionist.

Line Pooling to create up to four groups, or pools, of multiple outside lines. When users 
access a pool to make a call, the system selects an available line from the pool.

Call Coverage for users who are unable to answer their calls but want their calls answered by 
another individual.

Caller ID Logging and Dialing feature for users to view the names and numbers of logged 
calls from system telephones. Users can press the Dial option to automatically dial the caller’s 
number.

SMDR Talk Time to allow you to track on an SMDR call report the length of time that users 
talk on incoming outside calls.
Features Available with Release 3.0 or Later

Call Screening to listen to a caller leaving a message in the user’s mailbox.

Fax Calling Tone Detection to automatically route incoming fax calls to a fax machine.

Record-a-Call to record an active conversation in the user’s mailbox. PARTNER MAIL VS 
Voice Messaging System (PMVS) 5.0 or later is required.

Unique Line Ringing for a user to differentiate which line is ringing.

Enhanced programmable features:
–Call Coverage Rings 
–VMS Cover Rings 
–VMS Hunt Delay 
–VMS Hunt Schedule 

Automatic Daylight Savings Time to change the time one hour as Daylight Savings Time 
begins and ends.

911 Calls do not require account code entry.

PARTNER Remote Access PC Card allows you to program the system remotely or locally from 
a PC and perform backup and restore functions.
You must have additional PARTNER Remote PC-Software to program the system 
from a PC. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Modes of Operation
1-4
Features Available with Release 4.0 or Later

Support of the 1600 DSL module, a module that contains up to 16 lines on one line jack.

Caller ID name and number appear on display telephones while a call is ringing.

Newly designed carrier, requiring no cover.
Features Available with Release 5.0 or Later

Support of the 012E module, a module that increases the maximum extension capacity to 48.

Support of the Endeavor 362EC module, enabling PARTNER® Endeavor telephones to 
function with PARTNER ACS.

Remote administration of the 1600 DSL module is available through the PARTNER ACS 
Remote Administration and Diagnostics PC software. For more information, see the 
PARTNER ACS Remote Administration and Diagnostics R5.0 Getting Star ted guide. 

With the PARTNER ACS Remote Administration and Diagnostics PC software, the content of 
the PC Cards that are installed in the PARTNER ACS processor module as well as the 
modules installed in the carrier are displayed in an inventory screen. For more information, see 
the PARTNER ACS Remote Administration and Diagnostics R5.0 Getting Started guide.

Firmware upgrade capability of the 1600 DSL and 012E modules is available by using a 
Remote Access PC Card or a Backup/Restore PC Card that is configured for the firmware 
upgrade.
Modes of Operation
The system supports two modes of operation. The mode of operation determines how users 
access outside lines from their telephones:

Key Mode. You access individual outside lines to make and receive calls.

Hybrid Mode. For Release 2.0 or later systems, you can access individual outside lines as in 
Key mode. However, you also can create up to four groups, or pools, of multiple outside lines. 
When you access a pool to make a call, the system selects an available line from the pool. 
Since multiple lines are associated with the pool, you do not know which line within the pool is 
being used to make the call.
System mode is determined by the configuration of the processor module. The system is factory-
set for Key mode. Changing to Hybrid mode requires a system programming change modifying the 
processor module. For more information about programming the mode of operation, see “Mode of 
Operation (#198)” on page 4-44.
The mode for your system must be decided upon before installation. In Key mode, no outside lines 
can be pooled, and, in Hybrid mode, lines can be pooled and individual lines can be assigned 
directly to line buttons. 
						

							Overview
Modes of Operation
1-5
Key Mode
When the system operates in Key mode, individual outside lines are assigned to users’ extensions 
for making and receiving calls. At extensions with system telephones, each individual line (Line 1, 
Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press 
any of the available line buttons on a system telephone to make outside calls. (Single-line 
telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do 
not have line buttons.) 
With Key mode, you can easily join calls, since each line button can be labeled with a unique line 
number. For example, if you want to join a call on Line 2, you simply press the line button labeled 
“Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button–
anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that 
line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to 
right, star ting with the bottom row of buttons. On an extension basis, you can change which lines 
are assigned and which buttons are used to select the lines, if desired. All extensions in a system 
configured for Key mode are referred to as key extensions.
Hybrid Mode
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, 
individual lines can be assigned to system extensions. Additionally, multiple outside lines can be 
grouped together in pools. The system can have up to four pools, including a main pool and three 
auxiliary pools. Each pool is identified by a pool access code–880, 881, 882, and 883 
respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give 
you access to multiple lines from a single button. Each auxiliary pool is associated with only one 
pool button. Since the main pool typically contains most of your company’s outside lines, it is 
associated with two pool buttons. This setup allows you to place a call by using one of the main 
pool buttons, place that call on hold, and make another call by using the second main pool button. 
Or you can establish a conference call by using lines in the main pool. The main pool and each 
auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they 
can enter the pool access code at intercom dial tone to make an outside call. (Single-line 
telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool 
since their telephones do not have pool buttons.) After you press a pool button or enter a pool 
access code, the system selects a free line from the pool for you to make the call. You can access 
a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to 
multiple outside lines and various types of pools. You can make efficient use of outside lines by 
grouping those of a similar type or function together. For example, you can create an auxiliary pool 
of WATS or international lines and assign the pools to different groups of users. Additionally, 
individual lines can be assigned to a manager’s extension so that he or she always has access to 
an outside line. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Capacity
1-6In Hybrid mode, extension 10 always operates like an extension in Key mode. This means that 
every outside line in the system is associated with a specific line button at extension 10.
All other extensions can be set up with access to only lines, only pools, or a combination of lines 
and pools:

Those extensions that have pool buttons, even if they also have individual line buttons, are 
called pooled extensions. 

Those extensions that have only line buttons (including extension 10) are called key 
extensions. Key extensions cannot access pools.
If your system is configured for Hybrid mode, keep in mind:

A line can be assigned to only one pool.

Individual extensions can be restricted access to specific pools.

Individual lines can be assigned to an extension with pool buttons as long as the lines are not 
part of any pool.
At installation, the system assigns all outside lines to the main pool and assigns the main pool to 
the two leftmost buttons on the bottom row of all system telephones, except extension 10. If 
desired, you can remove some of the lines from the main pool and create auxiliary pools. Then, 
you can assign pools and/or individual lines on a per extension basis.
System Capacity
The PARTNER ACS release you have, the carrier you use, and the combination of modules 
installed, determine the number of available lines and extensions: 

PARTNER ACS Release 1.0 and 1.1 systems allow up to 15 lines and up to 32 extensions; 
however, these maximums cannot be achieved simultaneously.
Table 1-1.  Release 1.0 and 1.1 Capacities
ConfigurationMaximum LinesMaximum Extensions
Stand-alone3 lines, 8 extensions
PARTNER ACS processor module8 extensions, 3 lines
PARTNER ACS processor module
2-slot carrier7 lines, 8 extensions
Processor module, 400 module14 extensions, 5 lines
Processor module, 206 module
5-slot carrier15 lines, 20 extensions
Processor module, two 206 modules, 
two 400 modules32 extensions, 11 lines
Processor module, four 206 modules 
						

							Overview
System Capacity
1-7

PARTNER ACS Release 2.0 or 3.0 systems allow up to 19 lines and up to 40 extensions; 
however, these maximums cannot be achieved simultaneously.

PARTNER ACS Release 4.0 or later systems allow up to 31 lines and up to 40 extensions; 
however, these maximums cannot be achieved simultaneously.
Table 1-2.  Release 2.0 or 3.0 Capacities
ConfigurationMaximum LinesMaximum Extensions
Stand-alone3 lines, 8 extensions
PARTNER ACS processor module8 extensions, 3 lines
PARTNER ACS processor module
2-slot carrier7 lines, 8 extensions
Processor module, 400 module16 extensions, 6 lines
Processor module, 308EC module
5-slot carrier19 lines, 8 extensions
Processor module, four 400 modules40 extensions, 15 lines
Processor module, four 308EC 
modules
If you want to install a PARTNER Messaging or PARTNER MAIL VS module, keep in 
mind that the module uses one of the slots in the carrier, which reduces the system line 
and extension capacity.
Table 1-3.  Release 4.0 Capacities
ConfigurationMaximum LinesMaximum Extensions
Stand-alone3 lines, 8 extensions
PARTNER ACS processor module8 extensions, 3 lines
PARTNER ACS processor module
2-slot carrier19 lines, 8 extensions
Processor module, 1600 DSL 
module16 extensions, 6 lines
Processor module, 308EC module
5-slot carrier31 lines, 8 extensions
Processor module, 1600 DSL 
module, and three 400 modules40 extensions, 15 lines
Processor module, four 308EC 
modules
You can have only one 1600 DSL module in a system. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Components
1-8
System Components
Modular hardware design makes the system easy to install and expand. The most basic system 
consists of a PARTNER ACS processor module, which supports three lines and eight extensions. 
Using these lines and extensions, you can add optional devices and telephones to configure your 
system to meet your needs.
To expand the system to include more lines and extensions, simply attach additional modules and 
a carrier to contain them. The term “control unit” refers to the PARTNER ACS processor module 
and any other modules in the system.
WARNING:
There are no customer-serviceable components inside the system modules or carrier. There 
are hazardous voltages within that can cause severe or fatal personal injury. DO NOT OPEN 
THE MODULES.

PARTNER ACS Release 5.0 or later systems allow up to 31 lines and up to 48 extensions; 
however, these maximums cannot be achieved simultaneously.
Table 1-4.  Release 5.0 or Later Capacities
ConfigurationMaximum LinesMaximum Extensions
Stand-alone3 lines, 8 extensions
PARTNER ACS processor module8 extensions, 3 lines
PARTNER ACS processor module
2-slot carrier19 lines, 8 extensions
Processor module and 1600 DSL 
module20 extensions, 3 lines
Processor module and 012E module
5-slot carrier31 lines, 8 extensions
Processor module, 1600 DSL 
module, and three 400 modules44 extensions, 19 lines
Processor module, 1600 DSL 
module, and three 012E modules
OR 
48 extensions, 9 lines
Processor module, two 308EC 
modules, and two 012E modules
In Release 5.0, the system extension maximum is 48. However, in some configurations, 
the 012E module and/or the PARTNER Messaging module will physically permit more 
than 48 stations to be installed in the 5-slot carrier. In these configurations, only station 
ports and voice messaging ports up to 48 will function. Station ports and voice messaging 
ports above 48 will not function with ETR or T/R telephones because they are outside the 
PARTNER ACS dial plan. 
						

							Overview
System Components
1-9
Configurations
You can install the PARTNER ACS system in one of three basic configurations, all of which must 
be wall-mounted:

Stand-alone PARTNER ACS processor module. This configuration does not use a carrier.

2-slot carrier, which can hold the PARTNER ACS processor module and one other module.

5-slot carrier, which can hold up to five modules, including the PARTNER ACS processor 
module. The processor module resides in the center slot.
In either carrier, only one of the modules can be a PARTNER ACS processor module. The 
modules slide into the carrier, which channels power to the system. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
System Components
1-10
Figure 1-1.  System Configurations
PARTNER
3000
PARTNER ACS
Processor Module
TransTalk™
Wireless Phones
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Serial Printer
Magic on Hold deck 
PC Cards
 Backup/Restore
 ASA/DXD (R1.0 or later)
 Software upgrade (R2.0 or later)
 Remote Access (R3.0 or later)
 PARTNER Voice MessagingCall Accounting
Terminal (Basic or Plus)
Answering
Machine
Fax Machine
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Doorphone
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