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Avaya Partner Advanced Communications System Installation, Programming And Use Manual
Avaya Partner Advanced Communications System Installation, Programming And Use Manual
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Index IN-3 information, viewing, 4-10, 8-18 inspecting Caller ID lines, 4-10 modules required for, 1-11 printing information, 9-32 returning the call, 8-25 Singapore operation, 4-13 SMDR, with, 4-9 Caller ID Call Log Line Association, 3-14, 4-11 Caller ID Call Logging and Dialing dialing logged call numbers , 4-12 Caller ID Call Logging and Dialing (F23) description , 8-19, 8-21 dialing logged call numbers, 8-19, 8-21—8-25 Caller ID Inspect, 8-18 using, 8-19 Caller ID Log All Calls Caller ID Log All Calls (#319) programming , 4-13 Caller ID Log Answered Calls, 4-11 Caller ID Log Answered Calls (#317) programming , 4-11 Caller ID Log, viewing, 8-19 Caller ID Logging and Dialing, 8-19 Caller ID Name Display, 8-26 description, 8-26 using, 8-26 Caller ID number, 8-26 Caller ID Type, 4-13 Caller ID Type (#122), 4-13 Calling extensions simultaneously , 4-31, 8-35 intercom (inside), 6-18 calling outside , 6-16 outside call on a single-line telephone, 6-17 outside call on a system telephone, 6-16 Calling Group, 4-31 Calling Group Extensions, 4-31 Calling Group Extensions (#502), 4-31 calls answering with Call Pickup , 8-15 interrupting, 8-63 interrupting, See Voice Interrupt On Busy Calls joining , 6-28 parking, 8-14 placing on hold, 6-21 restricting, A-7 transferring, 6-25 transferring to voice mailbox, 8-66 Capacities, System, 1-6 Centralized Telephone Programming, 3-1, 3-7 Changing System Settings, 3-1, 3-15 Clock changing system , 3-8—3-9, 3-10 clock changing system , 10-16 CNG detection, 9-22 combination extension problems telephone does not work , 11-16 Combination Extensions, 9-2 combination extensions problems , 11-16 Components batteries , 1-12 capacity, 1-6—1-7 description, 1-8 modules, 1-11 PC Card slot, 1-13 telephones, 1-13—1-14 Components, System description , 1-8 Conference call, making a , 6-23 conf button, 6-23 dropping a participant, 8-26 limiting outside parties, 4-44 outside restriction, 4-44 Single-Line Telephone, 6-25 System Telephone, 6-24 Conference Drop, 8-26 using single-line telephone , 8-27 system telephone, 8-27 Configurations 2-Slot , 1-9 5-Slot, 1-9 extensions, maximum, 1-11 lines, maximum, 1-6 overview, 1-9 connecting an Intercom Autodialer, 2-33 connecting lines and extensions, 2-16 connecting telephone cords, 2-17 Contact Closure, 8-27 length of operation, 9-11 setting up, 9-35 using single-line telephone , 8-29 system telephone, 8-28 Contact Closure Adjunct connection , 9-9 description, 9-9 Contact Closure Device, 9-35 Contact Closure Group, 9-10 Contact Closure Operation Type, 9-11 Control Unit definition , 1-8 Control unit, 2-8 control unit connecting lines and extensions , 2-16 installation, 2-4 wall-mounting, 2-4 Copy Settings, 3-15, 4-16 Copy Settings (#399), 3-15
PA R T N E R® Advanced Communications System Installation, Programming, and Use IN-4 copying settings, 4-16 cover installation , 2-27 covering calls, 8-8, A-6 credit card scanners, 9-12 Customer Self Service Center on the Internet, 11-1 customize an extension, 3-14 Cycle Programming Method, 3-6 D Date setting , 3-8 Date, System (#101), 3-8 day setting , 3-8 Day, System (#102), 3-9 Daylight/Standard Times, 3-10 desk-mounting a telephone, 2-28 Dial Mode (#201), 4-25 Dial Tone intercom , 6-7, 6-11 outside, 6-7, 6-11 recall, 4-14 single-line telephones, 6-11 system phones, 6-7 dial tone at an extension, 4-39 dial tones, 6-8 dial-code features, 8-2 Dialing from the display , 8-25 dialing, 8-57, A-5 Auto Dialing, 8-5 Personal Speed Dial, 8-55 toll calls, 4-57 dialing quickly System Speed Dial , 4-56 dialing restrictions overriding , 8-60 overriding with password, 4-54 Dialing Restrictions and Permissions, 4-17—4-24 PBX/Centrex services, with, 3-15 Direct Department Calling (see Hunt Groups) Direct Extension Dial button , 7-11 Lines, 7-13 record/playback, 7-13 Direct Extension Dial Button, 7-11 using, 7-13 Direct Extension Dial Delay, 7-13 Direct Extension Dial features, 7-10 Direct Facility Termination (see Line Direct Line Pickup active line , 8-29 Direct Line Pickup features, 8-29 Direct Line Pickup–Active Line using single-line telephone , 8-30 system telephone, 8-30 Direct Line Pickup–Idle Line, 8-30 using single-line telephone , 8-31 system telephone, 8-31 Direct Programming Method, 3-6 Disallowed List Assignments (#405), 4-22 Disallowed Phone Number Lists (#404), 4-19 Display, 6-13 assigning a name to, 5-4, 8-34 extension name, 6-14 display extension name , 8-34 showing low power, 11-7 Display Language, 3-14, 4-26 Display Language (#303), 4-26 display on the telephone, 6-2 Display Phone for programming , 3-1, 3-7, 5-1 Distinctive Ring, 4-26 Distinctive Ring (#308), 4-26 Do Not Disturb, 8-32 description, 8-32 using, 8-33 doorphone programming , 9-13 Doorphone Alert Extensions, 9-13 Doorphone Extension, 9-14 Doorphones doorphone alert extensions (#606) , 9-13 doorphone extensions (#604/#605), 9-14 programming for, 9-13, 9-14 Dropping Parties from a Conference Call, 6-24 E Electromagnetic Interference (EMI) filters, 9-2 Emergency Phone Number List, 3-16 Endeavor 362EC module, 2-9, 10-8, 10-14 Endeavor telephones, 1-14 environmental requirements, 2-2 Exclusive Hold, 8-33 using, 8-33 Extension copying settings , 3-15, 4-16 customizing an, 3-14 jacks, 3-2 programming, 3-14 programming from, 3-1 swapping, 10-18 transfer return, 4-58
Index IN-5 Extension 10/11, 3-1, 5-1 button locations for programming, 3-5 programming from, 3-1 programming overlays, using with, 3-2 Extension Name Display, 5-4, 8-34 Extension Programming, 3-1, 8-1 Extension, Transfer Return (#306), 4-58 extensions adding new extensions , 10-18 assigning Allowed Phone Number Lists, 4-19 assigning to a Hunt Group, 4-32 assigning to a Pickup Group, 4-36 assigning to Night Service Group, 4-35 copying settings, 4-16 customizing, 3-14 dial tone, 4-39 External Hotline, 4-27 identifying as owner of an outside line, 4-43 identifying as Auto Attendant, 9-8 identifying as fax machines, 9-24 identifying as key extensions, 4-40 identifying for doorphone connection, 9-14 identifying to activate Contact Closure, 9-10 identifying to receive doorphone signal, 9-13 internal hotline, 4-38 line ringing, 5-5 locking, 8-58 name display, 5-4 placing into a Calling Group, 4-31 receiving Voice Interrupt On Busy calls, 4-61 restricting access to pool, 4-45 returning Transfer calls, 4-58 swapping extensions, 10-18 Transfer, returning to a different extension, 4-58 External Hotline, 4-27 using, 8-34 External Hotline (#311), 4-27 F Fax CNG Detection, 9-22 Fax CNG Detection (#505, Group 8), 9-22 fax line saver, 9-18 Fax Machine Extensions, 9-24 Fax Machine Extensions (#601), 9-24 Fax Machines end and receive , 9-16 line saver, 9-16 programming for, 8-5, 9-24 single, 9-16 fax machines, 9-15—9-25 CNG detection, 9-22 fax line saver, 9-18 Fax Management button, 9-22 identifying extensions, 9-24 inappropriate answering, 9-15 setting up, 9-16 fax line saver, 9-18 send and receive machines, 9-20 single machine, 9-17 transferring calls to, 9-15 manual, 9-16 voice and fax on same line, 9-22 Fax Management button, 9-22 Fax Management feature, 9-22 Feature Telephones, 6-12 features dial codes , A-3 intercom dial codes, A-4 number codes, A-1 Release 2.0 or later, 1-3 Release 3.0 or later, 1-3 Release 4.0 or later, 1-4 Release 5.0 or later, 1-4 system programming, A-1 ferrite core, 9-35 Follow-Me, 8-11 Forced Account Code Entry, 3-14, 4-29 Forced Account Code List, 3-14, 4-30 Forced Account Code List (#409), 4-30 Forced Account Codes, 4-29 Forwarding Calls, 8-11 5-Slot Carrier configuration overview , 1-9 G GCD (see Group Call Distribution) Grounding the system , 2-11 Group Call Distribution (#206), 4-34 Group Calling–Ring/Page, 8-35 using single-line telephone , 8-36 system telephone, 8-36 Group Hunting–Ring/Voice Signal, 8-37 using single-line telephone , 8-39 system telephone, 8-38 Group Paging, 8-35 Group Pickup, 8-40 using single-line telephone , 8-40 system telephone, 8-40 Groups calling , 4-31, 8-35 hunt, 4-32, 8-37 night service, 4-35 paging, 8-35 pickup, 4-36, 8-40
PA R T N E R® Advanced Communications System Installation, Programming, and Use IN-6 H handling calls, 6-15 Handset for hard-of-hearing , 9-2 using, 6-7 volume controls, 6-9 handset, 6-8 Hands-Free Answer on Intercom (HFAI), 6-8 Hardware, 1-8, 1-15 headsets, 9-1 help finding , 11-2 HFAI (see Hands-Free Answer on Intercom) Hold on a system telephone , 6-22 placing calls on, 6-21 hold, A-5 changing disconnect time, 4-37 on a single-line telephone, 6-23 Hold Button, 8-40 Hold Disconnect Time, 4-37 Hold Disconnect Time (#203), 4-37 Hold Reminder Tone, 6-21, 8-33 Hold, Exclusive, 8-33 Holding a Call, 8-33, 8-40 Hotel/Motel Features outgoing call restriction button (#114) , 7-17 wake up service button (#115), 7-19 Hotline, 4-38 using, 8-41 Hotline (#603), 4-38 Hunt Group Extensions, 4-32 Hunt Group Extensions (#505), 4-32 Hunt Groups off-loading call activity , 8-37 programming using , 8-37 Hunt Groups (see also Group Call Distribution) Hybrid Mode , 1-4 I Idle Line Preference (see Automatic Line Selection) Industry Standard Devices (see Standard Devices) Initial System Programming , 3-1—3-17 initialize the system, 2-13 In-Range Out-of-Building (IROB) protectors, 9-2 Inside Call making an , 6-18 inspecting Caller ID , 8-18 Installation cover , 2-27 overview, 2-1 installation control unit , 2-4 environmental requirements, 2-2 telephones, 2-27 wall-mounting 5-slot carrier , 2-8 stand-alone processor module, 2-5 wall-mounting the control unit, 2-4 installation wall-mounting 2-slot carrier , 2-5 Intercom Auto Dial Button, 6-5, 8-5 Intercom Autodialer, 1-14, 7-3, 8-5 connecting, 2-33 problems, 11-8 Intercom Call making an , 6-18 Intercom Dial Tone, 4-39 Intercom Dial Tone (#309), 4-39 Internet Customer Self Service Center , 11-1 interrupting calls, 8-63 interrupting calls, See Voice Interrupt On Busy Calls J Jacks types per module , 3-2 jacks labeling , 2-9 Joining a Call, 6-28 Joining calls on a Single-Line Telephone , 6-29 System Telephone, 6-29 K key extensions adding new lines , 10-16 definition, 1-6 setup, 3-12 Key Mode, 1-4 L LAN Configuration, 2-24 language, changing, 4-26 Language, Display (#303), 4-26 language, for displays, 4-26 Last Number Redial using single-line telephone , 8-52 system telephone, 8-52 LEDs checking for proper functioning , 2-15
Index IN-7 Light Patterns, 6-5 description of, 6-5 intercom auto dial button, 7-2 Line adding to system , 10-16 assigning to extensions, 3-11, 4-41 buttons, 6-1 jacks, 3-2 restricting use at individual extension, 4-22 Line Access Mode, 4-40 Line Access Restriction (#302), 4-22 Line Assignment (#301) default on PARTNER phones , 4-41 description, 4-41—4-42 Line buttons, 4-41 Line Coverage Extension, 3-14, 4-43 Line Coverage Extension (#208), 4-43 Line Ringing, 5-5 Line Selection, Automatic, 5-2 lines, 3-11 adding new lines, 10-16 assigning to pools, 4-48 testing, 2-16 Lines and extensions connecting , 2-16 Lines, Number of (#104), 3-11 Lists allowed phone numbers , 4-17 disallowed phone numbers, 4-19 forced account codes, 4-30 locking your extension, 8-58 logging Caller ID calls (see Caller ID Logging and Dialing Logging Center ID Calls (see Caller ID Logging and Dialing (F23)) loss of power , 11-2 Loudspeaker Paging, 8-44 using single-line telephone , 8-45 system telephone, 8-45 loudspeaker paging system paging system , 9-25 M making a call, 6-15 Manual Backup problems , 11-23 Manual Signaling, 8-41 using, 8-42 Manual Transfer of Calls to Fax Machines, 9-16 Marked System Speed Dial Numbers, 4-56 message light turning on and off , 8-43 Message Light Off, 8-43 using single-line telephone , 8-44 system telephone, 8-44 Message Light On, 8-43 Message Waiting (see Standard Phones) messages leaving , A-6 monitoring, A-9 receiving, A-6 Microphone, 6-7 microphone, 6-8 Microphone (Mic) Button, 6-7 mixed telephone types, D-1 Mode of Operation, 4-44 mode of operation changing , 4-44 modems, 9-26 send and receive, 9-27 sending only, 9-26 Modes of operation, 1-4 Modules description , 1-11 PARTNER ACS processor, 1-8, 1-11 processor, 1-11 modules adding new modules , 10-7 LEDs, 2-15 replacing, 10-9 5-slot carrier configuration, 10-12 stand-alone or 2-slot carrier configuration, 10-9 Monitoring Call Activity, 7-2, 8-5 Music-On-Hold, 9-28, 9-29 connecting audio source, 9-29 Music-On-Hold (#602) as background music , 9-29 description, 9-29 programming, 9-30 volume, setting system-wide, 9-30 Music-On-Hold Volume, 9-30 Music-On-Hold Volume (#614), 9-30 Mute, 6-8 N Name Display, 8-23 name display, 5-4 Night Service auxiliary equipment , 9-31 programming, 7-16 Night Service Button, 7-15 using, 7-16 Night Service Button (#503) light patterns , 6-7 Night Service Group Extensions, 4-35 No Ring, 7-1
PA R T N E R® Advanced Communications System Installation, Programming, and Use IN-8 Notify, See Manual Signaling Number of Lines , 3-11 Number of Lines (#104), 3-11 O Off-Premises Range Extender (OPRE), 9-2 One-touch Transfer (see Auto Dial Numbers) operating mode changing , 4-44 operator answering calls, backup , 7-2 Automatic System Answer Button, 7-4 Automatic System Answer Delay, 7-6 Automatic System Answer Lines, 7-6 Automatic System Answer Mode, 7-7 Automatic System Answer Record/Playback, 7-8 backup answering options, 7-2 button programming, 7-2 call handling options, 7-1 Direct Extension Dial Button, 7-11 Direct Extension Dial Delay, 7-13 Night Service Button, 7-15 Outgoing Call Restriction Button, 7-17 Station Unlock, 7-19 Wake Up Service Button, 7-19 Optional Equipment, 1-15, 4-1, 9-1 Outgoing Call Restriction (#401), 4-24 Outgoing Call Restriction Button, 7-17 using, 7-18 Outgoing Call Restriction Button (#114) light patterns , 6-7 Outside Auto Dial Numbers, 8-6 Outside Call making an , 6-16 Outside Conference Denial, 4-44 Outside Conference Denial (#109), 4-44 Outward Restriction (see Outgoing Call Restriction (#401)) P PAGE Jack description , 8-44 PAGE jack, 9-25 Paging, 8-44 loudspeaker, 8-44 PARTNER model phone, 8-35—8-37 simultaneous, 8-35 paging, A-5 loudspeaker, 8-44 simultaneous, 8-46 parking calls, 8-14 PARTNER ACS Processor, 1-9 PARTNER ACS Processor Module, 1-11 PARTNER Messaging, 9-41 PARTNER Remote Access PC Card, 3-2 PARTNER telephone wall-mounting , 2-30 PARTNER telephones, 6-5 assembling, 2-27 system telephones, 1-14 PARTNER Voice Messaging PC Card, 1-13, 8-5, 10-16 PARTNER-34D Telephone buttons and indicators , 6-2 programming overlay, 3-2 PARTNER-CA48 Intercom Autodialer, 1-14 connecting, 2-33 password, dialing restriction override, 4-54 Password, Remote Administration, 4-50 Password, System (#403), 4-54, 8-60 PC Card using , 10-2 PC Card slot, 1-13 PC Card Slots, 1-13 PC Cards, 1-13, 4-4 PCMCIA, 1-13 Personal Computer Memory Card International Association (PCMCIA) Card (see PC Cards) Personal Speed Dial , 8-55 using single-line telephone , 8-56 system telephone, 8-56 Picking up a Held Call, 6-22, 8-40 Pickup call , 8-15 group, 4-36, 8-15 Pickup Group Extensions, 4-36 Pickup Group Extensions (#501), 4-36 Placing a Call, 6-15 plastic protector, 2-8 plastic protectors, 2-6 pool access code, 1-5 Pool Access Restriction, 4-45 pool buttons, 1-5, 4-46 Pool Extension Assignment, 4-46 Pool Extension Assignment (#314), 4-46 Pool Line Assignment, 4-48 Pool Programming, 4-44 Pooled Extensions assigning lines , 4-46 buttons, 4-46 pooled extensions, 4-45 definition, 1-6 setup, 3-13 pools, 1-5 adding new lines, 10-17 adding new pools, 10-17 assigning lines, 4-48 assigning pool buttons, 4-46 Power Failure, 6-10, 11-2
Index IN-9 Privacy, 8-47 light patterns, 6-7 using, 8-48 privacy Do Not Disturb , 8-32 privacy features Automatic Extension Privacy , 4-2 Privacy, Automatic Extension (#304), 4-2 Problems, Solving, 11-2 Processor Module description , 1-11 processor module batteries , 2-11 mounting tracks, 2-6 Programmable Buttons, 6-3, 7-1 Programming, 3-11, D-1 buttons, 7-1 centralized telephone, 3-7 extensions, 3-1, 3-7, 3-14 lines, 10-16 methods, 3-6 mode, 3-6 overlays, 3-2, 3-7 overview, 3-1 PBX/Centrex, support for, 3-15 system, 3-1 telephone, 3-1 voice messaging system, 7-2 programming button locations on the telephone , 3-5 Centralized Telephone, 3-1 changing programming type, 3-6 dial codes, A-3 entering programming mode, 3-6 Extension Programming, 8-1 intercom dial codes, A-4 PARTNER telephone to MLS telephone, D-1 password, 4-50 retaining settings, 4-55 special buttons, 3-3 telephone, 3-1 programming MLS telephone to PARTNER tele- phone , D-1 programming mode, 3-6 programming overlays, 3-2 R Recall, 8-48 PBX and Centrex services, with, 3-15 programming feature on a button, 8-49 programming function in phone number, B-1 timer duration, 4-49 using single-line telephone , 8-49 system telephone, 8-49 Recall Button description , 8-48 switchhook, use instead of, 6-11 Recall Timer Duration, 4-49 Recall Timer Duration (#107), 4-49 Record-a-Call, 8-50 using, 8-51 Redial save number , 8-52 Redialing features, 8-51 release finding release number , 11-2 Release 2.0 features, 1-3 Release 3.0 features, 1-3 Release 4.0 features, 1-4 Release 5.0 features, 1-4 Remote Access PC Card, 3-2 Remote Administration Password, 4-50 remote use of the system, A-6 REN ( see Ringer Equivalent Number), 9-2 reports, A-9 requirements electrical , 2-2 out-of-building installations, 2-3 Resetting the System, 4-55 resetting the system retaining programming , 4-55 Restore problems , 11-25 Restore Problems, 11-22 Restore Programming, 4-6 calls in progress, effect on, 4-6 restoring system programming, 4-3 restricting access, 4-45 Restriction line access (#302) , 4-22 outgoing call (#401), 4-24 Restrictions, Dialing emergency phone numbers , 4-20 locking an extension, 8-59 PBX/Centrex services, with, 3-15 Retrieving a Held Call, 8-40 Ring on Transfer, 4-51 Ring on Transfer (#119), 4-51 Ring pattern, 4-60 Ringer Volume Controls, 6-3 Ringing Abbreviated (#305) , 4-2 line, 5-5 transfer, 6-7, 8-66 ringing changing patterns , 4-26 lines, 5-5 ring pattern, 4-60 Transfer return number of rings, 4-59 Ringing Patterns single-line telephones , 6-10 system telephones, 6-7
PA R T N E R® Advanced Communications System Installation, Programming, and Use IN-10 ringing patterns, 4-26 ringing, abbreviated, 4-2 Ringing/Idle Line Preference (see Automatic Line Selection) Rings, Transfer Return (#105) , 4-59 Rings, VMS Cover (#117), 9-43 Rotary lines , 4-25, 8-61 phones, 1-14 rotary dialing length of timeout , 4-51 Rotary Dialing Timeout, 4-51 Rotary Dialing Timeout (#108), 4-51 rotary lines sending touch-tone signals , 8-61 Router Configuration data , 2-24 voice, 2-23 S safety requirements, 2-3 Save Number Redial, 8-52 using, 8-53 SDSL Interface Configuration, 2-20 Self Service Center on the Internet, Customer, 11-1 Send All Calls, 8-54 using, 8-54 setting the date, day, and time, 3-8 Settings changing to support PBX or Centrex services , 3-15 settings changing , 10-16 changing the system clock, 10-16 copying, 4-16 Signaling, Manual, 8-41 Simultaneous Paging, 8-46 using single-line telephone , 8-47 system telephone, 8-46 single-line telephone problems, 11-9 Single-Line Telephones, 6-10 Single-line telephones switchhook , 6-11 single-line telephones, 1-14 limitations, 6-11 problems Message Waiting light , 11-10 no ring, 11-9 SMDR (see Station Message Detail Recording (SMDR) , 9-39 SMDR Output Format, 9-39 SMDR Output Format (#610) description , 9-39 SMDR Record Type, 9-38 SMDR Record Type (#608), 9-38 SMDR Talk Time, 9-40 SMDR Top of Page, 9-38 SMDR Top of Page (#609), 9-38 Speaker on standard phone , 6-12 on system telephone, 6-9 speaker, 6-8 Speaker (Spkr) Button, 6-3 Speakerphone, 9-1 performance tips,using, 6-9 speakerphone Voice Interrupt On Busy , 4-61 speakerphone performance, 6-9 special characters, B-1 Speed Dial PBX and Centrex Services, with , 3-16 Speed Dial form, C-1 Speed Dialing auto dial buttons , 8-5 system speed dial numbers, 4-56, 8-57 speed dialing system numbers , 4-56 Speed Dialing features, 8-55 stand-alone processor module wall-mounting , 2-5 Standard Devices answering machines , 9-4 auto attendant, 9-7 contact closure device, 9-9 credit card scanners, 9-12 fax machines, 9-15 modems, 9-26 voice messaging system, 9-31 Standard Phones automatic line selection for , 5-3 call handling, 6-15 call waiting, 6-10 caller ID information, 6-12 dial tones, 6-11 dial-code features, 8-2 display, 6-12 feature buttons on, 6-12 feature phones, 6-10 limitations, 6-11 message waiting compatibility, 8-43 power failure, for use during, 6-10, 11-2 problems with, 11-11 ringing patterns, 6-10 speaker on, 6-12 switchhook, 8-48 system messages, 6-12 Standard phones overview , 1-14 Standard telephones rotary , 1-14 Star Code Dial Delay, 4-52
Index IN-11 Star Code Dial Delay (#410) description , 4-52 programming for marked system speed dialing, 4-53 star codes dial delay , 4-52 Station Lock, 8-58 using single-line telephone , 8-59 system telephone, 8-59 Station Message Detail Recording (SMDR), 9-38, 9-39, 9-40 call accounting devices, 9-35 call records wrap on printout, 11-17 call reports, 9-33 connecting to SMDR jack, 9-35 ferrite core, installing, 9-35 including a Talk field, 9-40 Output Format, 9-34 programming, 9-37 SMDR Output Format, 9-39 SMDR Record Type, 9-38 SMDR Talk Time, 9-40 SMDR Top of Page, 9-38 serial printers, 9-35 specifying calls to be included, 9-38 specifying number of digits for dialed numbers, 9-39 Station Unlock, 7-19 Support, Customer, 11-2 Swapping Extensions, 10-18 Switchhook Flash, 6-11, 8-48 switchhook flash Recall , 8-48 time of signal, See Recall Timer Duration, 4-49 system customizing , A-8 initialization, 2-13 system capacity, 1-6 System clock, 10-16 system configurations, 1-9 System Date, 3-8 System Date (#101), 3-8 System Day, 3-9 System Day (#102), 3-9 system modules, 1-11 System Password, 4-54, 8-60 using, 8-60 System Password (#403), 4-54 System Phones dial tones , 6-7 lights, 6-5 microphone, 6-7 overview, 1-14 programming Telephones (see System Phones and Stan- dard Phones)ringing patterns , 6-7 speaker, 6-7 System phones programming mixed types , D-1 System Problems, 11-27 system problems, 11-27 System Programming methods of , 3-6 overview, 3-1 PBX/Centrex support, for, 3-15 system programming backup , 4-3 restore, 4-3 using, 3-2 System Programming (see also Programming) System Programming Basics , 3-1 system programming procedures, A-1 System Release Status, 11-2 system reset retaining programming , 4-55 System Reset (#728), 4-55 System Reset–Programming Saved, 4-6, 4-55 System Restore problems , 11-25 Bad File - Try Again, 11-25 Empty File, 11-25 Incompatible Versions, 11-25 Insert Valid Card, 11-25 Restore Complete, but calls disconnected, 11-26 Restore Failed - Try Again, 11-26 settings reverted to default settings, 11-26 system settings changing , 10-16 System Speed Dial, 4-56, 8-57 using single-line telephone , 8-57 system telephone, 8-57 system telephone problems, 11-5, 11-9 System Telephones using , 6-1 system telephones connecting to tip/ring devices , 9-3 speaker, 6-9 System Time, 3-10 System Time (#103), 3-10 T telephone cords connecting , 2-17 telephone problems single-line telephones , 11-9 system telephones, 11-5 display characters, 11-6 display shows low power, 11-7 does not work, 11-6
PA R T N E R® Advanced Communications System Installation, Programming, and Use IN-12 incorrect display, 11-7 Intercom Autodialer, 11-8 MLC 6 telephone does not ring, 11-9 no Caller ID display, 11-7 no Caller ID information, 11-8 no ringing, 11-5 Priv. instead of Caller ID, 11-8 Record-a-Call not working, 11-9 Telephone Programming auto dial buttons , 7-1, 8-5 centrally (at extension 10 or 11), 3-7 options, 3-14 telephone programming, 3-1 Telephone Programming, Required programming required telephone , 5-2 Telephones touch-tone phone , 6-10 telephones assembling , 2-27 buttons, 6-1 connecting and testing, 2-32 desk-mounting, 2-28 dial tone, single-line, 6-11 dial tones, 6-8 display, 6-2, 6-13 fixed buttons, 6-3 handset, 6-8 installation, 2-27 microphone, 6-8 other problems, 11-11 plastic cover, 2-29 problems calls answered automatically , 11-14 can’t hear called party, 11-14 dead telephones, 11-29 Recall disconnects call, 11-15 Recall has no effect, 11-15 star codes, 11-15 trouble making outside calls, 11-11 trouble making outside calls from pool buttons, 11-12 ringing patterns, 6-7 ringing patterns, single-line, 6-10 single-line, 1-14, 6-10 limitations, 6-11 speaker, 6-8 testing, 2-32 telephones (see Feature Telephones, Single-Line Telephones, and System Telephones testing lines , 2-16 testing telephones, 2-32 time setting , 3-8 Time, System (#103), 3-10 Tip/Ring Device Requirements, 9-2 tip/ring devices connecting to system telephones , 9-3 problems, 11-17 call records wrap on SMDR, 11-17 device does not answer, 11-17 device does not dial properly, 11-17 problems with, 9-4 Toll Call Prefix, 4-57 Toll Call Prefix (#402), 4-57 Touch-Tone Enable, 8-61 programming feature on a button, 8-61 programming function in phone number, B-1 using, 8-61 Transfer calls to fax machines , 9-15 manual, 9-16 number of return rings, 4-59 on a System Telephone, 6-26 returned calls, 4-58 Ring on Transfer, 4-51 to voice mailbox, 8-66 transfer transferring calls , 6-25 Transfer Button, 6-25 Transfer Return Display Message, 6-25 Transfer Return Extension, 4-58 Transfer Return Extension (#306), 4-58 Transfer Return Programming, 4-58 Transfer Return Rings, 4-59 Transfer Return Rings (#105), 4-59 Transfer Ringing, 6-7, 6-10, 6-26 Transfer, One-touch, 6-27 Transfer, One-touch (see Auto Dial Numbers) Transferring a Call to another extension , 6-25 to fax machine, 9-15 troubleshooting backup problems automatic , 11-21 manual, 11-23 combination extensions, 11-16 other telephone problems, 11-11 single-line telephones, 11-9 system problems, 11-27 all calls disconnected, 11-28 ASA/DXD missing card message, 11-27 calls on ASA lines disconnected, 11-28 calls on hold disconnected, 11-27 dead telephones, 11-29 modem transmission quality poor, 11-30 no disconnect after held call hangs up, 11-28 other, 11-30 System Restore, 11-25 system telephones, 11-5 tip/ring devices, 11-17