Avaya Partner Advanced Communications System Installation, Programming And Use Manual

							Programming & Using Telephone Features
Voice Interrupt Features
8-65
Voice Interrupt On Busy Talk-Back (F18) 
This feature lets you program a button that is used to respond to a Voice Interrupt On Busy call 
while the user is active on another call. You can use Voice Interrupt On Busy Talk-Back only 
from a system telephone.
Considerations

Program Voice Interrupt On Busy Talk-Back on a button with lights. This feature is not 
supported on a button without lights. 
Programming
To program a Voice Interrupt On Busy Talk-Back button:
1. Press 
f00.
2. Press a programmable button with lights.
3. Press 
f18.
4. Program another button for this extension, or exit programming mode.
Using Voice Interrupt On Busy Talk-Back
To respond to a Voice Interrupt On Busy call:
1. Ask the party with whom you are speaking to hold, but do not put the call on hold.
2. Press the Voice Interrupt On Busy Talk-Back button.
The green light next to the Voice Interrupt On Busy Talk-Back button turns on. Vo i c e  
Interrupt On Busy Talk-Back is activated.
3. Respond to the originator of the Voice Interrupt On Busy call.
The third party with whom you were originally speaking does not hear your response, but you 
can hear that third party.
4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator has 
hung up) to resume the conversation with the third party.
The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Vo i c e  
Interrupt On Busy Talk-Back is deactivated. The originator hears two beeps if he or she did 
not hang up previously. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Voice Mailbox Transfer (F14)
8-66
Voice Mailbox Transfer (F14) 
Use this feature to transfer a caller directly to a specific extension’s voice mailbox in order for the 
caller to leave a message without first ringing the extension. This feature is useful when you know 
that a co-worker is away from his or her desk. You must have a voice messaging system to use 
Voice Mailbox Transfer, and you can use it only from a system telephone.
Considerations

You can program a Voice Mailbox Transfer button on a system telephone to transfer a caller 
directly to a voice mailbox by pressing the button and then dialing the mailbox subscriber’s 
extension number. 

While a call is being transferred, the caller hears ringing if Ring on Transfer (#119) is active. If 
it is not active and Music-On-Hold is active and an audio source is connected to the system, 
the caller hears Music-On-Hold while the call is being transferred to the voice mailbox. If 
Music-On-Hold is not active and Ring on Transfer is not active, the caller hears silence.

Voice Mailbox Transfer cannot be used with Call Screening (F25).
Programming
To program a Voice Mailbox Transfer button:
1. Press 
f00.
2. Press a programmable button.
3. Press 
f14.
4. Program another button for this extension, or exit programming mode.
Using Voice Mailbox Transfer
To transfer a caller to a specific subscriber’s mailbox:
1. From a system telephone, press the programmed button or press 
f14.
2. Dial the two-digit extension number (or press an Auto Dial button) of the mailbox subscriber 
for whom the caller wants to leave a message.
The caller is routed to the mailbox and hears the recorded greeting for that mailbox.
3. Hang up. 
						

							Contents
9-i
9
Using Auxiliary Equipment
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-1
Tip/Ring Device Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-2
Combination Extensions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-2

Using a Direct Connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-3

Using a Bridging Adapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-3

If a Device Has Trouble  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-4
Answering Machines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-4

System Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-5

Personal Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-6
Auto Attendant   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-7

To Use an Auto Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-7

To Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-8

AA (Automated Attendant) Extensions (#607)  . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-8

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-8

Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-8
Contact Closure Adjunct  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-9

Connecting the Contact Closure Adjunct  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-9

Contact Closure Group (#612)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-10

Contact Closure Operation Type (#613) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-11
Credit Card Scanners  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-12

Using Credit Card Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-12

Programming Credit Card Scanners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-12
Doorphone Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-13

Doorphone Alert Extensions (#606)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-13

Doorphone Extension (#604 and #605)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-14
Fax Machines   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-15

Preventing Inappropriate Fax Answering  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-15

Transferring a Call to the Fax Machine   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-15

Setting Up Fax Machines  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-16

Using the Fax Management Feature  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-22

Fax CNG Detection (#505, Group 8)–Release 3.0 or Later  . . . . . . . . . . . . . . . .   9-22

Fax Machine Extensions (#601)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-24
Loudspeaker Paging System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-25
Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-26

Modem for Sending Calls Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-26 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
9-ii

Send and Receive Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-27
Music-On-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-28

Connecting a Music-On-Hold Audio Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-29

Music-On-Hold (#602)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-29

Music-On-Hold Volume (#614) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-30
Night Service with Auxiliary Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-31

To Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-31
Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-32

Considerations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-32

Call Reports  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-33

Output Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-34

Serial Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-35

Call Accounting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-35

Connecting a Device to the SMDR Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-35

SMDR Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-37
Voice Messaging Systems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-40

To Program a Voice Messaging System  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   9-41

Additional Voice Messaging System Programming  . . . . . . . . . . . . . . . . . . . . . . .   9-42 
						

							Overview
9-1
9
Using Auxiliary Equipment
Overview 
You can use various auxiliary equipment with the PARTNER ACS. The connection and the 
programming for the following equipment is explained in this chapter:

Answering Machines

Contact Closure Adjuncts

Credit Card Scanners

Fax Machines

Modems

Music-On-Hold

Station Message Detail Recording (Call reporting)
This chapter also discusses the programming of:

Automated Attendants

Doorphones

Night Service with Auxiliary Equipment

Voice Messaging Systems
Besides these, the chapter explains the connecting of a loudspeaker paging system to the control 
unit. The auxiliary equipment is discussed in alphabetical order.
In addition, you can connect the following devices to your system:

Extra alerts help make users aware of incoming calls. For example, you can use an audible 
alert (chime, horn, or bell) to replace a telephone ring in a noisy area, such as a factory. 
Similarly, you can use a visual alert (strobe or light) to replace a telephone ring in a quiet area, 
such as a library.

Speakerphones provide hands-free two-way operation of a telephone without lifting the 
handset.

Headsets allow users to hold hands-free conversations. 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Tip/Ring Device Requirements
9-2

Specialty Handsets are designed for those individuals who need greater functionality than 
that provided by the handsets on system telephones and single-line telephones. For example, 
an amplified handset is available for all PARTNER phones for hard-of-hearing users. 

In-Range Out-of-Building (IROB) protectors are required to prevent electrical surges from 
damaging your system when telephones or other devices (such as a doorphone) are installed 
in a location other than the building where the control unit is installed. IROBs must be installed 
by a qualified technician.

Off-Premises Range Extender (OPRE) allows you to connect a single-line touch-tone 
telephone beyond 3,000 feet (915 meters) in another building on the same continuous 
property.

Electromagnetic Interference (EMI) filters block “noise” generated by a nearby radio station, 
as well as most electrical devices.

Caller ID devices allow you to store and process Caller ID information. Although the system 
provides Caller ID on system display phones, you can connect other devices if you subscribe 
to the service from your local telephone company and connect the device directly to the Caller 
ID line, not to an extension jack. 
Tip/Ring Device Requirements
A tip/ring device must meet the following conditions:

It must be nonproprietary; that is, it cannot be made specifically for use on a particular 
telephone system.

Its Ringer Equivalence Number (REN) cannot be greater than 2.0. (REN) is a measure of the 
power it takes to ring a telephone. Each extension jack in your system handles up to 2.0 
RENs.) The REN is shown on a label on the device, usually on the bottom.
Combination Extensions
When you connect a tip/ring device (such as a single-line telephone or an answering machine) and 
another piece of equipment (either another tip/ring device or a system telephone) on one 
extension, the extension is called a combination extension. (If you combine a single-line telephone 
and a system telephone on one extension, you may want to turn off the single-line telephone’s 
ringer during normal use.) 
You can connect a tip/ring two-line device to the system, but it should be installed and 
used as if it were a single-line device. 
						

							Using Auxiliary Equipment
Combination Extensions
9-3 You cannot install two system telephones on the same extension, and the combined REN (Ringer 
Equivalence Number) of two devices on one extension cannot exceed 2.0. (The REN for a system 
telephone is 0.0.)
PARTNER telephones have a built-in auxiliary jack so you can connect a tip/ring device directly to 
the telephone without using a bridging adapter; this is called a direct connection. If your telephone 
does not have a built-in auxiliary jack, or if you want to connect two tip/ring devices together, you 
must use a 267F2 Bridging Adapter.
Using a Direct Connection
You can connect a tip/ring device directly to a system telephone by plugging the cord from the tip/
ring device into the AUX jack on the bottom of the system telephone (see Figure 9-1).
Figure 9-1. Combination Extension Using Direct Connection
Using a Bridging Adapter
You can connect a system telephone and a tip/ring device, or two tip/ring devices by using a 267F2 
Bridging Adapter. Connect the system telephone and/or the tip/ring device(s) according to 
Figure 9-2.
You can connect a tip/ring device to a system telephone that also has an Intercom 
Autodialer installed.
Plug line into
jack labeled LINE System Phone
Plug standard device
into jack labeled
AUX 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Answering Machines
9-4
Figure 9-2.  Combination Extension Using Bridging Adapter
If a Device Has Trouble
If a device has trouble answering calls or dialing out, use two System Programming features to 
adjust the system settings for auxiliary equipment installed at an extension. If a device (such as an 
answering machine) does not pick up transferred or intercom calls, use Distinctive Ring (#308) to 
change the ringing, so that all calls ring like outside calls at that extension. If an autodialing device 
(such as a modem) has trouble autodialing, use Intercom Dial Tone (#309) to change the 
intercom dial tone for the extension to Machine (outside line) dial tone.
Answering Machines 
Use an answering machine to answer calls when no one can get to the telephone. If you have an 
answering machine with the Call Intercept feature, you can pick up a call that has been answered 
by the answering machine by joining the call from any system telephone. When you do so, the 
system sends the answering machine a signal that makes it hang up.
You can connect answering machines to your system in the following ways:

System answering machine. One or more answering machines can cover all the lines in the 
system. Anyone on the system can call the machine(s) to retrieve messages.

Personal answering machine. An answering machine can share an extension with a 
telephone to answer calls to that extension.
If you have an answering machine and a system telephone on the same extension, 
the answering machine can answer calls only when the telephone is idle.
267F2
Adapter
Wall Jack Standard Device Only
System Phone or Standard Device 
						

							Using Auxiliary Equipment
Answering Machines
9-5
System Answering Machine
One or more answering machines can serve the entire system (see Figure 9-3). The answering 
machine can cover all the lines in the system or as many lines as you assign to it. You can install 
the answering machine on an extension by itself or combine it with a telephone on the same 
extension (see “Combination Extensions” on page 9-2).
Figure 9-3.  System Answering Machines
To Retrieve Messages
Do one of the following to retrieve messages:

Go to the machine to manually play back messages.

From any system extension, make an intercom call to the answering machine extension. When 
the machine answers, dial its message retrieval code.

From outside the system, call in on any line assigned to the machine. When the machine 
answers, dial its message retrieval code. When you call from the outside, you can retrieve 
messages only from the first machine that answers.
To Program
To program the system for an answering machine:
1. Do one of the following:

If you use only one answering machine, do one of the following:
– If extension X is a key extension, use Line Assignment (#301) to assign all the lines 
to extension X that you want the answering machine to cover.
Lines
Ext X PARTNER
ACS
ANS
MACH
Telephone
(optional)
Transfr FeatureIntercomABC2DEF31+–ConfJKL5MNO6TUV8WXYZ9Mic
HFAIHold0GHI4PQRS7*#Spkr
IntercomExt.Message
CONTROL
UNITExt X
Ext Y
Lines
ANS
MACH
2 ANS
MACH
1
Single
MachineMore Than
One Machine 
						

							PA R T N E R® Advanced Communications System Installation, Programming, and Use
Answering Machines
9-6– If extension X is a pooled extension, use Line Extension Assignment (#314) to 
assign all the pools to extension X that you want the answering machine to cover. 
Also, use Line Assignment (#301) to assign any individual lines to extension X that 
you want the answering machine to cover.

If you use more than one answering machine:
a. If your system is configured for Hybrid mode, use Line Access Mode (#313) to 
change extensions X and Y from Pooled to Key.
b. Use Line Assignment (#301) to assign all the lines to extensions X and Y that you 
want the machines to cover.
2. Set Line Ringing for all lines and pools assigned to extensions X and Y to Immediate Ring.
3. Make sure extensions X and Y are not assigned as a Call Waiting (#316) extension, Pickup 
Group Extension (#501), Calling Group Extension (#502), Night Service Group 
Extension (#504), or Hunt Group Extension (#505). 
4. Adjust the answering machine(s) to answer according to your needs. For example, set the 
machine(s) to answer on the fourth ring during the day so someone has a chance to pick up 
the call.
Personal Answering Machine
A personal answering machine answers calls that ring at a certain extension (Figure 9-4). It is 
useful for the following situations:

When you do not want to dedicate an extension to an answering machine

When the extension receives a lot of intercom calls

When outside calls come through an operator and are transferred to the extension

When an extension has a private line
Figure 9-4.  Personal Answering Machine
Ext X Lines
PARTNER
ACS
ANS
MACH
Transfr FeatureIntercomABC2DEF31+–ConfJKL5MNO6TUV8WXYZ9Mic
HFAIHold0GHI4PQRS7*#Spkr
IntercomExt.Message