Vodavi Starplus Triad S Installation Programming Manual

							Call Transfer2-45
Chapter 2 - Features and Operation
Group Call Pickup
Description
A station user can pickup a call to any unattended station within the same pickup group.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Group Call Pickup:
1. Lift handset or press ON/OFF button.
2. Dial [#0] on the dial pad,
-or-
Press preprogrammed PICKUP button to connect to calling party.

SINGLE LINE TELEPHONE
To use Group Call Pickup:
1. Lift the handset.
2. Dial [#0]. You will be connected to the incoming intercom or outside line call.
Conditions
» User must have access to the specific outside line or LOOP button to do a Group Call 
Pickup.
Call Transfer
Description
An outside CO line call can be transferred from one keyset to another within the system. The 
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD 
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive 
Hold flashing indication to the receiving partys keyset. Any number of attempts can be made 
to locate someone by calling different keysets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station 
handset, if enabled in programming (refer to “Direct Transfer Mode” on page 2-106).
A system-wide database parameter can select music on hold or ringback tone to the CO caller 
when CO calls are transferred in the system. 
						

							2-46Call Transfer
Chapter 2 - Features and Operation
Operation
To activate a Screened Transfer, (while connected to an outside line):
1. Press DSS button where to transfer call (if programmed on your telephone) or press 
TRANS button and dial the station number.
The called extension signals according to the intercom position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.
To answer a Screened Transfer (your intercom will signal according to H-T-P position):
1. Answer the intercom and receive the transfer notice.
2. Press the outside line button or loop button flashing on hold.
To Transfer Search:
When attempting to locate a party, press a DSS button to signal the desired station or press 
the TRANS button and dial the desired station number.
If the party is not located:
1. Press another DSS button or press TRANS and dial another station number to continue 
the search.
2. When called party answers, hang up to complete the transfer.
To make an Unscreened Transfer:
When called extension begins to signal, hang up to transfer the call (Recall Timer starts).

SINGLE LINE TELEPHONE
To activate a Screened Transfer (while connected to an outside line):
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Announce the call.
4. Hang up to complete transfer.
To make an Unscreened Transfer:
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Hang up to complete transfer.
To make a PBX/Centrex Transfer:
1. Briefly depress and release the hookswitch. Intercom dial tone sounds.
2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (stutter tone 
sounds).
3. Dial desired telephone number.
4. Replace handset to complete transfer.
If Direct Transfer Mode is enabled in admin programming, the supervised 
transfer is transferred directly to the key station handset. 
						

							Call Transfer2-47
Chapter 2 - Features and Operation
Ringback on Transfer
Description
The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback 
tone to the CO caller when CO calls are transferred. Callers currently hear music.
Programming Steps
1. Press the RINGBACK ON TRANSFER flexible button (FLASH 06, Button #11). The 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled (Music)
[1] = Enabled (Ringback Tone)
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Ringback on Transfer is disabled.
Unanswered CO Call Transfer
Description
The Unanswered CO Call Transfer feature provides station users the ability to transfer an 
incoming CO call that is currently ringing at their station without answering it
. Only Incoming 
and Transferred calls can be forced. Calls may be forwarded to any available station, ACD/
UCD group, or VM Group.
A destination station must have a direct appearance for that CO Line or Loop button and not 
in DND, or an error tone is presented to the originator and the call continues to ring their 
station. If the station is busy, the current call must be placed on hold, the ringing transfer 
initiated, and then the station can return to their original call. This feature is unavailable to 
Single Line Telephone users.
Operation
When an incoming call rings an idle station:
1. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,
-or-
Dial the Unanswered CO Call Transfer code [639] on the dial pad.
2. Press a DSS, Group button, or dial the station number or group number. Call is 
automatically transferred to that destination.
When an incoming or transferred call rings a busy station:
1. Place the current call on hold.
2. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,
-or-
Dial the Incoming CO call transfer code [639] on the dial pad.
RINGBACK  ON  XFER 0-1
DISABLED 
						

							2-48Camp On
Chapter 2 - Features and Operation
3. Press a DSS, Group button, or dial the station number or group number. Call is 
automatically transferred to that destination. The incoming transferred CO call receives 
Music-On-Hold during the transfer state.
4. Station user can return to call placed on hold.

SINGLE LINE TELEPHONE
Not applicable
Conditions
» Attendant stations do not send ID digits.
» ACD agents are not allowed to transfer ACD calls using this feature.
» This feature only operates when the station is in an idle mode.
Camp On
Description
A station may alert a busy party that an outside line is waiting for them by using the CAMP 
ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy 
station, then press the CAMP ON button. The busy party receives a muted ring over the 
keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the 
person called places their existing outside call on hold or drops an existing internal call, and is 
connected to the person placing the Camp On. They can then pick up the call on the 
appropriate line.
Operation
To alert a busy station of your call:
1. Press the CAMP ON button. The called station will receive one-burst of tone.
2. When the called party answers, consult with them or hang up to transfer call.
To answer a call that is waiting:
When you hear one burst of muted ringing, press your flashing CAMP ON button.
Any outside line you are connected to is placed on hold. Converse with the station 
placing the call,
-or-
If a call is being transferred, press the flashing OUTSIDE LINE button.
If you do not have a CAMP ON button:

Go on-hook with your present call, the Camp On call will ring through,
-or-

Place the present call on hold, then go on-hook, the Camp On call will ring through.
If a station is in DND, only the Attendant can Camp On using the Attendant 
override feature.
Camp On or Override drops any internal callers to which that station is talking. 
						

							Camp On2-49
Chapter 2 - Features and Operation

SINGLE LINE TELEPHONE
To alert a busy station of your call:
1. Briefly depress and release the hookswitch.
2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain 
on original call.
To answer a call that is waiting (while on a CO line call):
1. Receive Camp on warning tone through the handset.
2. Choose desired call (hang up on present call and take new call, or ignore Camp On 
signal).
Conditions
» The CAMP ON button can be assigned on 8-button phones using code 620.
» Calls cannot be camped on when a station is in DND or in Conference.
» If the party that initiated the Camp On hangs up, then Camp On is canceled and the call is 
blind-transferred.
Camp On Button Flash Rate
Description
The Camp On button flash rate is the rate at which the Camp On button flashes when you 
receive a Camp On. This flash rate can be programmed to 29 different options identified in 
the flash rate table. This enables the programmer to customize the key system configuration 
to desired flash rates.
Programming Steps
1. Press the CAMP ON BTN flexible button (FLASH 07, Button #15). The following message 
displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-11 on page 2-130.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Camp On Button flash rate is set for a Red 120 ipm Flash (10).
Camp On Recall
Description
When a station does not answer a Camp On, that call recalls the person placing the Camp On, 
and if unanswered by them, recalls the Attendant(s).
CAMP ON BTN 00-28
RED  120  IPM  FLASH 
						

							2-50Centrex/PBX
Chapter 2 - Features and Operation
Centrex/PBX
The Triad-S provides features that are Centrex compatible so that Centrex users can utilize 
the Triad-S System to enhance their Centrex capabilities. The system actually simplifies and 
provides easier access to many Centrex features by offering the following features.
CO / PBX Programming
Description
Each individual outside line connected to the system may be programmed as a CO or PBX 
line. Use the PBX mark when identifying Centrex lines.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 (Page A) is lit. The following message displays to indicate current 
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the CO/PBX flexible button (Button #2).
5. Enter a 0 or 1 which corresponds with the following entries:
[0] = PBX
[1] = CO
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … All lines are assigned as CO lines.
CO   L IN E  AT TRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  A
ENTER  BUTTON  NUMBER
PBX / CO 0-1
CO 
						

							Centrex/PBX2-51
Chapter 2 - Features and Operation
Off-Hook Preference
Description
Telephones, key and SLT, may be programmed to have their personal Centrex line accessed 
automatically just by lifting the handset or pressing the ON/OFF button (Speaker Button on 
SLTs). Internal features to the Triad-S are still made available to digital telephones by 
accessing intercom before going off-hook. Refer to “Ring Down/Hot Line/Off-Hook Preference” 
on page 2-204.
Private Line Appearance
Description
The Triad-S allows for private line assignment on an unlimited basis. Each station may have 
sole access to a particular outside line if desired and may also be assigned to receive 
incoming ringing on that line. Refer to “CO Line Group Programming” on page 2-66, “Line Group 
Access - Station” on page 2-64, and “Flexible Button Assignment” on page 2-130.
Programming 
, #, and Hook-Flashes into Speed Dial
Description
Many Centrex codes utilize a hook-flash followed by, in many cases, the digit [
] and or [#]. 
The Triad-S allows programming of these codes as a part of system or station speed dial 
sequences. Refer to “Speed Dial” on page 2-212.
Centrex/PBX Flash
Description
Provides telephone users with the ability to terminate an outside call or transfer a call behind 
a PBX or Centrex and restore dial tone without hanging up the handset. A FLASH button is 
located on each digital telephone.
Operation
When connected to an outside line:
Press FLASH to disconnect outside line and reseize outside line dial tone.

SINGLE LINE TELEPHONE
Depress the hookswitch briefly; or if equipped with a flash key, depress it.
Conditions
» 8-button telephones can assign a FLASH button by using code [660]. 
						

							2-52Centrex/PBX
Chapter 2 - Features and Operation
Centrex/PBX Flash Timer
Description
Flash is a programmable opening on a line for signaling. When using an outside line, flash lets 
a user obtain a new dial tone without losing the line. This is particularly useful behind a PBX 
or Centrex. Each CO line can be programmed for a flash time.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to 
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the FLASH TIMER flexible button (Button #1).
5. Enter a valid number on the dial pad (01–20) which corresponds to 100 ms to 2 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Flash Timer is set for 10 (1.0 seconds) and is variable from 01-20 (100 ms to 
2seconds).
Centrex / PBX Transfer
Description
When Centrex or PBX lines are connected to the Triad-S, users may, by using the Flash button, 
transfer callers to other Centrex or PBX extensions. The Flash command may also be included 
within a Speed Bin and programmed onto a flexible button for one button transfer. Consult 
your Centrex user guide for further instructions after flashing the line. Refer to “Centrex/PBX 
Flash Timer” on page 2-52.
CO   LIN E  AT TRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  C
ENTER  BUTTON  NUMBER
FLASH  TIMER 01-20
10 
						

							Centrex/PBX2-53
Chapter 2 - Features and Operation
Operation
While connected to an outside line (PBX/Centrex):
1. Press the FLASH button. Receive transfer dial tone.
2. Dial a PBX/Centrex station number.
3. Hang up to complete the transfer.
PBX Dialing Codes
Description
Five 1- or 2-digit PBX access codes can be programmed into memory. When dialed, these 
codes signal the system so toll restriction is applied at the next dialed digit. When a single 
digit code [9] is entered, it must be followed by [#] as the second digit. Refer to “911 Feature” 
on page 2-4.
Programming Steps
1. Press FLASH and dial [12]. The following message displays:
2. Enter valid numbers (one right after the other) on the dial pad, up to ten digits. If a single 
digit code is required, enter the code followed by [#].
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
4. To delete a code, enter [#] [#] and press HOLD.
DEFAULT … No PBX dialing codes are assigned.
Conditions
» Lines must be programmed as PBX lines before these codes apply.
If 911 is enabled for a PBX trunk using Centrex, entry one in Flash 12 (of [9] + [#]) will 
insert the Centrex 9 (not LCR).
Quick Reference
 Flash 40 Page A Button #2 PBX/CO (Refer to “CO / PBX Programming” on 
page 2-50.)
PBX  DIAL  CODES
##,  ##,  ##,  ##,  ## 
						

							2-54Class Of Service
Chapter 2 - Features and Operation
Class Of Service
Description
Each station and each CO line is assigned a Class of Service (COS) which governs stations’ 
dialing privileges. Day COS and Night COS assignments to stations provide the system 
administrator additional control over station dialing, preventing misuse of phones after 
hours.
Seven uniquely defined COSs are available for assignment to stations and five uniquely 
defined COSs are available for assignment to CO lines. Station COS works in conjunction with 
CO line COS to provide the most flexible means for offering custom toll restriction.
The following table depicts how the station and CO line COSs interact. After setting the 
station COS, any change to the CO line COS will result in a change in dialing privilege. For 
example, a station COS of 2 with a CO line COS of 5 gives the user an unrestricted calling 
privilege.
Related Information
Table 2-2: Class of Service (COS)
S
T
A
T
I
O
N
C
O
SCO Line Class of Service
12345
1Unrestricted Unrestricted Unrestricted Canned 
Restricted*Unrestricted
2Table A Table A Unrestricted Canned 
Restricted*Unrestricted
3Table B Unrestricted Table B Canned 
Restricted*Unrestricted
4Table A and B Table A Table B Canned 
Restricted*Unrestricted
5Canned 
Restricted*Canned 
Restricted*Canned 
Restricted*Canned 
Restricted*Unrestricted
6Intercom Only Intercom Only Intercom Only Intercom Only Intercom Only
7Canned 
Restricted*Canned 
Restricted*Canned 
Restricted*Canned 
Restricted*Unrestricted
* Canned Restriction: No [0], [1], [#], [*] as first dialed digit, and 7-digit dialing limitation; plus 1-800, 1-
888, 1-866, 1-877, 1-911, 1-611 are allowed, and 411, 976, and 555 numbers are denied. COS 7 allows 10-
digit dialing maximum.
Quick Reference
 Flash 70 Toll Restriction (Refer to “Toll Restriction” on 
page 2-239.)