Vodavi Starplus Triad S Installation Programming Manual

							Call Forward - Preset2-35
Chapter 2 - Features and Operation
External Busy Destination
1. Press Button #4. The following message displays:
2. Enter a valid flexible number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
No Answer Timer
1. Press Button #5. The following message displays:
2. Enter a valid number (00-99) and press HOLD (00=disable).
DEFAULT … No Answer Timer is set at 10 seconds.
Conditions
» Station Forwarding overrides the Preset Forward settings.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Preset Call Forward - CO Line
Description
The Preset Call Forward Destination feature enables a CO line to initially ring at multiple 
stations and forward to a pre-determined destination. The destination can be a station 
(EKT-SLT), Voice Mailbox, ACD/UCD group, or Hunt group. Each CO line has a Preset Forward 
Timer. Each CO line also has a VMID field to allow sending of specific VM digits when a CO line 
forwards to a VM group. Calls ringing into ACD/UCD Groups or Voice Mail Groups continue to 
ring the group. The CO line does not forward when ringing one of these types of groups.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
EXTERNAL  BUSY  FWD
####
NO  ANSWER  TIMER 00-99
10
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected. 
						

							2-36Call Forward - Preset
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible Button #19 (Page A) is lit.
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line Range
5. Press the PRESET FWD DESTINATION flexible button (Button #2). The following message 
displays:
6. Enter a valid forward destination on the dial pad.
[9020-9999] = System Speed Bins
[100-131] = Station Extensions
[440-447] = Voice Mail Groups 1-8
[450-457] = Hunt Groups 1-8
[550-557] = UCD Groups 1-8
[550-565] = ACD Groups 1-6
7. Press HOLD. A confirmation tone sounds and the LCD display updates.
DEFAULT … No destinations are assigned.
Preset Forward Voice Mail ID
Description
The Preset Forward Voice Mail ID feature allows a programmer to assign which digits are sent 
to voice mail when a CO line is programmed to Preset Forward.
Programming Steps
1. Press the PRESET FWD VMID flexible button (FLASH 40, Page B, Button #3). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 0-9999 for Voice Mail ID digits.
3. Press HOLD to complete the entry. A confirmation tone sounds and the display updates.
To delete numbers currently entered:
1. Press [#] button four times.
2. Press the HOLD button to update. (All information is erased.)
DEFAULT … No digits are sent.
XXX - XXX  PAGE  B
ENTER  BUTTON  NUMBER
PRESET FORWARD DEST
####
PRESET  FORWARD  VMID 0-9999
#### 
						

							Call Forward - Preset2-37
Chapter 2 - Features and Operation
Preset Forward Timer (Incoming Call to a Destination)
Description
The Preset Forward Timer determines the time an outside line rings before being forwarded 
to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward 
destination is programmed in the CO line field, the CO calls forward to that destination after 
the CO preset forward timer expires. This forward occurs regardless of how many stations the 
line is ringing.
This feature applies to initial CO ringing lines only and works with Preset Forward CO Line 
assignments. The CO Line Preset Forward Timer setting is variable from 00-99 seconds. A [00] 
entry disables the timer and the feature is disabled.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to 
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the PRESET FWD TIMER flexible button (FLASH 40, Page C, Button #5). The 
following message displays:
5. Enter valid number on dial pad which corresponds to 00–99 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … CO Line Preset Forward Timer is set at 10 seconds.
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  C
ENTER  BUTTON  NUMBER
PRESET  FWD  TIMER 00-99
10 
						

							2-38Calling Forward Override
Chapter 2 - Features and Operation
Calling Forward Override
Description
The Call Forward Override feature allows a user to reach a station that is call forwarded. This 
allows the calling station to override the forwarding which allows the user to use Off Hook 
Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call 
Back Request at that station rather than forwarding to another destination.
Operation
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
Calling Station Handsfree Mode Override
Description
Enables a calling station to override a called station’s T intercom setting.
Operation
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call connects to the station in handsfree mode).
Calling Station Tone Mode Override
Description
Enables a calling station to override a called station’s H or P intercom settings.
Operation
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station). 
						

							Call Park2-39
Chapter 2 - Features and Operation
Call Park
Call Park - System
Description
An outside line can be placed into one of eight system park locations and can be retrieved by 
any station that has a direct line appearance or an available Loop button. Parked calls have 
their own recall timer that recalls the originating station, and if still unanswered, the 
Attendant(s). An outside line may also be placed into a station park location. The station user 
then dials a code followed by their station number to retrieve the call.
Operation
To consult, page, or call an internal party while connected to an outside line:
1. Press the preprogrammed CALL PARK flexible button. A confirmation tone sounds.
-or-
Press TRANS button. The caller is put on hold. Dial parking location (430 to 437) or press 
the preprogrammed CALL PARK flexible button. A confirmation tone sounds.
2. If busy tone is received, press TRANS once to reconnect with the caller. Press TRANS again 
and dial another park location or press another CALL PARK flexible button for a different 
parking location.
Call Park Pickup - System
To retrieve a Parked Call:
1. Lift handset or press ON/OFF button.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed 
CALL PARK flexible button for that park location.

SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or call an internal party before 
transferring the outside call:
1. Depress and release the hookswitch. The caller is put on Exclusive Hold.
2. Dial parking location (430 to 437). A confirmation tone sounds.
3. If busy, depress and release hookswitch twice, dial another park location, then hang up.
To retrieve a parked call:
1. Lift the handset.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked.
Conditions
» Intercom calls cannot be parked on system park locations (430-437); intercom calls can 
be parked using the personal park location. 
						

							2-40Call Park
Chapter 2 - Features and Operation
» A CO call parked in a system call park location recalls to the station that parked the call, 
when the call park recall timer expires. The CO call rings to this station until the system 
hold timer expires. The CO call then recalls the Attendant (both the Attendant and 
initiating stations are ringing), and the Attendant recall timer is initiated. When the 
Attendant recall timer expires, the CO call is disconnected.
Call Park Recall Timer
Description
The Call Park Recall Timer determines the time before a call placed in a Call Park location 
recalls the station placing the call in park. If unanswered by that station, the call recalls the 
attendant.
The Call Park Recall Timer setting is variable from 000–600 seconds. A 000 entry disables the 
timer and there is no recall.
Programming Steps
1. Press the CALL PARK RECALL TIMER flexible button (FLASH 01, Button #8). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 001-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Park Recall Timer is set at 180 seconds.
Call Park - Personal
Description
Each telephone in the system can place a call into a personal park location and then later 
retrieve that call from the originating station. Intercom calls and CO line calls can be placed 
into the stations’ personal park location. Calls parked in a personal park location are subject 
to the system call park recall timer (refer to “Call Park Recall Timer” on page 2-40. A station 
retrieving a personal parked CO call must have either a direct CO line appearance or an 
available loop button to retrieve the parked call.
CALL  PARK  TIMER 000-600
180
Only one call can be parked in a Personal Call Park location at one time. When 
dialing the Personal Park location and the location is already occupied, the 
initiating station receives the previously parked call and the second call is then 
parked. 
						

							Call Park2-41
Chapter 2 - Features and Operation
Operation
To park a call, while connected to an outside line:
1. Press the TRANS button. The caller is put on Exclusive Hold.
2. Dial the Personal Park location [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button.
Dial tone sounds.
To retrieve a parked call:
Dial the Personal Call Park location code [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button.
A talk path is established between the two parties.

SINGLE LINE TELEPHONE
While connected to first call:
1. Depress the hookswitch momentarily. Intercom dial tone sounds.
2. Dial [438]. Call is placed in personal park.
3. Dial desired number for second call.
4. Depress the hookswitch momentarily. Intercom dial tone sounds.
5. Dial [438]. The first call is returned and the second call is placed into personal park.
Conditions
» Intercom calls and CO line calls can be placed into the stations personal park location.
» Calls parked in a personal park location are subject to the system call park recall timer.
» A CO call parked in a personal call park location recalls to the station that parked the call, 
when the call park recall timer expires. The CO call rings to this station until the system 
hold timer expires. The CO call then recalls the Attendant (both the Attendant and 
initiating stations are ringing), and the Attendant recall timer is initiated. When the 
Attendant recall timer expires, the CO call is disconnected.
The user can alternately connect to the other call by doing a hook flash and dialing 
[438] as many times as necessary. 
						

							2-42Call Pickup
Chapter 2 - Features and Operation
Call Park - Station
Description
Call park (by station number) allows calls to be parked at stations, thus allowing for expanded 
park locations.
Operation
While connected to an outside line:
1. Press TRANS button.
2. Dial [439] + [XXX] (XXX=station number). A confirmation tone sounds.
Call Park Pickup - Station
To retrieve a Station Park Call:
Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the 
system.
-or-
Dial [438] from the user’s station.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no TRANS button. The user must use hookflash before 
dialing feature code 439.
Conditions
» A flexible button may be assigned to Call Park feature code 439. The user can press that 
flexible button and dial a station number on the dial pad.
» 8-button telephones must assign a pickup button on the telephone to have the pickup 
feature.
» Only one call can be in a park location at a time. Multiple calls to the same station park 
location is not possible.
» The #6 code is flexible and can be assigned in Flash 52 programming.
» The call will be placed in the Station’s Personal Park location.
Call Pickup
Description
Stations are assigned to pickup groups. Stations can be in any combination of the eight 
groups or in no group at all.
A station can pickup a call ringing to any specific unattended station by using the Directed 
Call Pickup procedure.
A station can pickup a call ringing to an unattended station within the same ACD/UCD group 
by using the Group Call Pickup Procedure. 
						

							Call Pickup2-43
Chapter 2 - Features and Operation
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press button #20. The display updates to reflect current programming for Page B.
5. Press the GROUP PICKUP flexible button (Button #5). The following message displays:
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE B
ENTER  BUTTON  NUMBERSXXX      PAGE B
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
PICKUP  GROUPS 0-8
1 
						

							2-44Call Pickup
Chapter 2 - Features and Operation
6. Enter a valid number (1-8) to program Pickup Groups.
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … All stations are in Group 1.
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Directed Call Pickup
Description
A station user can pick up a call to another specific unattended station. The call must be a 
tone ringing call.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. Receive ringback tone or call 
announce tone depending on the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.

SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset.
2. Dial [#1].
3. Dial station number of ringing telephone.
Conditions
» User must have access to the specific outside line or a LOOP button for a Directed Call 
Pickup.
[0] = No Group [5] = Group 5
[1] = Group 1 [6] = Group 6
[2] = Group 2 [7] = Group 7
[3] = Group 3 [8] = Group 8
[4] = Group 4