Vodavi Starplus Triad S Installation Programming Manual

							Hot Keypad2-145
Chapter 2 - Features and Operation
System Hold Recall Timer
Description
The System Hold Recall Timer determines the time before a call placed on System Hold recalls 
the station placing the hold. If unanswered by that station, the call recalls the attendant.
The System Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000 
disables the timer and there is no recall.
Programming Steps
1. Press the SYSTEM HOLD RECALL TIMER flexible button (FLASH 01, Button #1). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 000-300 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … System Hold Recall Timer is set for 60 seconds.
Hot Keypad
Description
The Hot Keypad feature enables a station user to activate the telephone by dialing digits or 
pressing telephone buttons without going off hook.
Hot Line / Ring Down
Description
Stations may be programmed to immediately call or ring down a particular station or outside 
number upon going off hook. This is done by programming the stations Off-Hook preference 
to activate a DSS or Speed dial feature key (refer to “Ring Down/Hot Line/Off-Hook Preference” 
on page 2-204. This feature can be overridden if the station user selects a CO line first when 
going off-hook.
SYSTEM  HOLD  RECALL 000-300
060 
						

							2-146Hunt Groups
Chapter 2 - Features and Operation
Hunt Groups
Description
The system can be programmed for up to 12 Hunt Groups. Each Hunt Group can contain up 
to 8 stations each. Each Hunt Group can be independently arranged to use a pilot hunting or 
station hunting technique. If a station is in DND or is forwarded in any manner, it is 
considered busy.
Programming Steps
1. Press FLASH and dial [30]. The following message displays:
The top left button in the flexible button field is lit for programming Hunt Group 1
(XXXX = flexible hunt group number).
2. To change Hunt Groups or enter a different Hunt Group, press the appropriate flexible 
button 1-8. Hunt Groups 458-461 are only used for RAN applications in
UCD/ACD (refer to Chapter 4, Call Distribution - ACD/UCD).
3. Enter a valid 3- or 4-digit flexible station number, or flexible station numbers up to eight 
stations per group, followed by a “1” to add or a “0” to delete. Hunt groups are joined or 
chained together by entering another Hunt Group Pilot Number as the last entry of the 
group.
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
HUNT GRP 1
XXXXHUNT GRP 2
XXXXHUNT GRP 3
XXXXHUNT GRP 4
XXXX

1Q
2W
3E
4R
HUNT GRP 5
XXXXHUNT GRP 6
XXXXHUNT GRP 7
XXXXHUNT GRP 8
XXXX

5T
6Y
7U
8I
RAN HUNT GRP
458RAN HUNT GRP
459RAN HUNT GRP
460RAN HUNT GRP
461

9O
10 P
11 A
12 S
STATION /
PILOT

13 D
14 F
15 G
16 H
HXXXX      ####,   ####,   ####
####,   ####,   ####,   ####,   ####, 
						

							Hunt Groups2-147
Chapter 2 - Features and Operation
Station / Pilot / Pilot All Ring -- Hunting Assignments
Description
Pilot Hunting -- Incoming CO, transferred CO, and intercom calls can be directed to a pilot 
number of a hunt group. The system searches sequentially (in the order the extensions were 
entered in the database programming) for an idle station in the group and rings that station. 
Calls directly to stations (by calling the extension number) within the hunt group do not hunt 
but receive call progress tones from the extension.
Pilot All Ring Hunting -- rings all idle stations in a particular Hunt group at one time.
Station (Circular) Hunting -- Transferred CO, and intercom calls that are presented to a busy, 
or DND station, that are members of a Station Hunt Group, search sequentially (in the order 
the extensions were entered in database programming) for an idle station in the group and 
rings that station. Direct ringing CO Line calls to the station number ring at the station. If 
station hunting is desired on a direct ringing call, program the station hunting pilot number 
in the CO Line ring assignment list. This lets the member of the hunt group to receive
private/hunt group calls.
Programming Steps
1. Press FLASH and dial [30].
2. Press the flexible button (1-8) representing the group to be assigned a new hunting 
assignment.
3. Press the STATION/PILOT flexible button (FLASH 30, Button #13) to indicate Pilot, Pilot 
All Ring Hunting, or Station Hunting.
4. Dial a valid number (0-2):
[0] = Pilot (Default; shown on LCD as PILOT RING ONE)
[1] = Pilot All Ring Hunting (shown on LCD as PILOT RING ALL)
[2] = Station Hunting (shown on LCD as CIRCULAR HUNT )
“All Ring” hunt groups cannot be chained together.
HXXXX      0-2
PILOT RING ONE
Fixed Hunt Group numbers 458-461 are ONLY for RAN applications. 
						

							2-148Hunt Groups
Chapter 2 - Features and Operation
Initialize Hunt Group Parameters
Description
Hunt Group Parameters may be initialized setting all data fields to their original, default 
value.
Programming Steps
1. Press the HUNT GROUPS flexible button (FLASH 80, Button #10). The following message 
displays:
2. Press the HOLD button. A confirmation tone sounds.
Print Hunt Group Parameters
Description
The Print Hunt Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Table 2-12: Hunt Group Defaults
Program
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 30 HUNT GROUPS
1-12 Hunt Group Programming None
13 Station/Pilot Hunting Assignment Pilot
INITIALIZE   HUNT   GROUP
PRESS   HOLD
HUNT GROUPS
-----------
HG 0..450  PILOT RING ONE
HG 1..451  PILOT RING ONE
HG 2..452  PILOT RING ONE
HG 3..453  PILOT RING ONE
HG 4..454  PILOT RING ONE
HG 5..455  PILOT RING ONE
HG 6..456  PILOT RING ONE
HG 7..457  PILOT RING ONERAN HUNT GROUPS
---------------
HG 8..458  PILOT RING ONE
HG 9..459  PILOT RING ONE
HG10..460  PILOT RING ONE
HG11..461  PILOT RING ONE
Figure 2-10: Hunt Group Parameters Printout 
						

							Idle Speaker Mode2-149
Chapter 2 - Features and Operation
Programming Steps
1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following message 
displays:
2. To print data for Hunt Group Parameters, press the HOLD button. The following message 
displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
Idle Speaker Mode
Description
The Idle Speaker Mode feature allows you to select whether the first digit dialed is audible 
over the digital telephone speaker. This feature is allowed or denied on a system-wide basis 
in programming.
Programming Steps
1. Press the IDLE SPEAKER MODE flexible button (FLASH 05, Button #10).
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = First digit dialed is audible (Disabled)
[1] = First digit dialed is Muted (Enabled)
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Idle Speaker Mode is disabled.
Incoming Calling Line Identification
For information about Incoming Calling Line Identification (ICLID), refer to
Appendix A, “ICLID / Caller ID.”
PRINT  HUNT  GROUP
PRESS  HOLD
PRINTING  HUNT  GROUP
When this feature is enabled, there can be some idle speaker noise.
IDLE  SPEAKER  MODE 0-1
DISABLED 
						

							2-150Intercom
Chapter 2 - Features and Operation
Intercom
Description
The Intercom Button feature provides station users the function of ringing a busy station via 
the intercom without using the Camp On or Executive Override features. This also allows 
stations to place intercom calls on hold. If calls are ringing on intercom buttons and a 
Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with 
muted ringing. Multiple intercom path buttons can be assigned to a single station, however 
up to five internal parties can be placed on hold per station. Music-On-Hold is provided to 
intercom callers on hold.
This feature can be programmed on any key station or DSS Console with an available flexible 
button. If there is an available intercom button, a station calling that station cannot OHVO, 
Camp On, or Override that station. Depending on the key station programming, intercom 
ringing is muted or reminder ringing.
If all intercom buttons are in use, then the station may utilize the Camp On or Executive 
Override features. By default, no intercom buttons are assigned to any key stations.
Operation
To program a Flexible Button as an Intercom Button:
1. Press the SPEED button twice.
2. Press the desired flexible button to program.
3. Dial [645] on the dial pad. A confirmation tone sounds. If an error was made during entry, 
error tone sounds.
When an intercom call rings a busy station (with intercom button):
1. The calling station receives ringback tone instead of busy tone. The called station hears 
muted or reminder ring and their intercom button LED starts flashing at the incoming CO 
line rate. This indicates an incoming intercom call.
2. The called station can place the current CO call on hold by pressing the HOLD button,
-or-
Place the current intercom call on hold by pressing the HOLD button. The intercom call is 
placed on hold on the available intercom button.
3. The called station then presses the flashing intercom button to answer the incoming 
intercom call. Once the call is answered, the following message displays on the called 
station LCD:
Sta XXX can be a programmed station name.

SINGLE LINE TELEPHONE
Not applicable
CALL FROM STA XXX
MMM DD YY HH:MM am 
						

							Intercom2-151
Chapter 2 - Features and Operation
Conditions
» If calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call 
is allowed and the calls ringing continue with muted ringing.
» Multiple intercom path buttons can be assigned to a single station, however up to five 
internal parties can be placed on hold per station. Music-On-Hold is provided to the 
intercom caller on hold.
» Once an intercom button is set up on the keyset, callers dialing that station always 
receive ringback tone as long as an available intercom button is idle. If all intercom 
buttons are in use, the station may use the Camp On or Executive Override features to 
reach the station. Internal callers are dropped after the Camp On is answered.
» This feature can be programmed on any key station or DSS Console with an available 
flexible button. If there is an available intercom button, the following actions cannot be 
performed: Executive Override, ACD Supervisor Barge-In, OHVO, Camp On or Override.
» A call ringing to a station on an intercom button rings muted or reminder ringing, 
depending on the stations tone ringing cadence.
» Up to five internal parties can be placed on hold. No recall timers apply to Intercom 
buttons. Internal callers can be placed and removed from hold when they appear on an 
Intercom button.
» To utilize the capability of intercom buttons, busy forward cannot be active at the station.
» A call ringing to a station on an intercom button and the DND button is pressed, returns 
DND tone to the caller and the call is dropped.
Intercom Calling
Description
The system’s architecture allows non-blocking of intercom calls. A station is reached on 
intercom by dialing the associated station number.
Operation
To place an Intercom Call:
1. Press the DSS button of the party to be called (if programmed at your phone),
-or-
Dial the extension number.
(You hear ringing if the called station is in the T answering mode; or three bursts of tone if 
called station is in the H or P position.)
2. Lift handset or use the speakerphone after the tone bursts stop.
3. Hang up to end the call.
Dialing a number in the numbering plan activates the telephone automatically. 
						

							2-152Intercom
Chapter 2 - Features and Operation
To answer an Intercom Call:
In the T mode, you hear repeated bursts of intercom tone ringing and the HOLD button 
slow flashes.
Lift the handset or press the ON/OFF button to answer,
-or-
Press the H-T-P button to the H mode to reply.
In the P mode, you hear three bursts of tone and one-way announcement. The calling 
party cannot hear conversations in progress.
Lift the handset or press the ON/OFF button to answer,
-or-
Press the H-T-P button to the H mode to reply.
In the H mode, you hear three bursts of tone and an announcement.
Reply handsfree or lift the handset for privacy.

SINGLE LINE TELEPHONE
To place an intercom call:
1. Lift the handset.
2. Dial the intercom number.
You will hear ringing if the called station is in the “T” answering mode or two bursts of 
tone if the called station is in the “H” or “P” positions.
3. Hang up to end the call.
To answer an intercom call:
Lift the handset,
-or-
If your SLT is equipped with a speakerphone, press the Speaker button to converse in a 
handsfree mode.
Incoming Intercom Ringing Flash Rate
Description
The Incoming Intercom Ringing flash rate is the rate an Incoming DSS button flashes if you 
have a DSS appearance for the calling station. This flash rate can be programmed to 29 
different options identified in the flash rate table. This enables the programmer to customize 
the key system configuration to desired flash rates.
Programming Steps
1. Press the INC ICM RING flexible button (FLASH 07, Button #2). The following message 
displays:
INC  ICM  RING 00-28
RED  120  IPM  FLUTTER 
						

							Intercom2-153
Chapter 2 - Features and Operation
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. Refer to Table 2-11 on page 2-130.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Incoming Intercom Ringing flash rate is set for Red 120 ipm Flutter (11).
Intercom Hold Button Flash Rate
Description
The Intercom Hold Button flash rate is the rate at which your Hold button flashes when you 
receive an intercom call and your station’s intercom mode selector switch is in the T position. 
This flash rate can be programmed to 29 different options identified in the Flash Rate table. 
This enables the programmer to customize the key system configuration to desired flash 
rates.
Programming Steps
1. Press the ICM HOLD BTN flexible button (FLASH 07, Button #19).
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-11 on page 2-130.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Intercom Hold Button flash rate is set for a Red 15 ipm Flash (09).
Intercom Signaling Select
Description
Users can control the method by which they receive intercom calls and signals. A convenient 
intercom signal switch (electronic telephones) or HPT button (digital telephones) is located 
on each telephone for easy selection. The choices are:

Handsfree (H) -- The station user, upon hearing a tone burst and voice announcement 
over the speaker, can reply handsfree.

Privacy (P) -- The station user receives a burst of tone and a voice announcement over 
their speaker. The microphone is deactivated for privacy. The called party must lift the 
handset or press the MUTE button to answer the call.

Tone Ringing ( T ) -- A standard tone ring notifies the party of an incoming intercom call. 
The called party answers by lifting the handset or moving the switch to the handsfree (H) 
position or pressing the ON/OFF button.
Conditions
» Use feature code 667 to select an H, P, or T mode for 8-button digital telephones. Each use of this 
feature code acts as a rotary through the three options.
ICM  HOLD  BTN 00-28
RED  15  IPM  FLASH 
						

							2-154Inter-Digit Time-Out
Chapter 2 - Features and Operation
Intercom Transfer
To use Intercom Transfer without DSS Buttons:
1. Receive or make an intercom call.
2. Press the TRANS button. Intercom dial tone sounds.
3. Dial the station.
4. When the second station answers, you are in a supervised transfer mode (first station is 
staged for transfer).
5. Hang up (stations 1 and 2 are connected).
To use Intercom Transfer with DSS Buttons:
1. Receive or make an intercom call using a DSS button.
2. Press the TRANS button. Intercom dial tone sounds.
3. Press the DSS button where to transfer the call.
4. Hang up (stations 1 and 2 are connected).
Inter-Digit Time-Out
The Inter-Digit Time-Out feature allows programming of the inter-digit time-out on a 
system-wide basis. This feature applies to intercom and LCR calls. DISA inter-digit time-out 
remains unaffected by this timer. The Inter-Digit Time-out setting is variable from 
1-99 seconds.
Programming Steps
1. Press the INTER-DIGIT TIMEOUT flexible button (FLASH 01, Button #20). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 01-99 seconds in 1-second 
increments.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Inter-Digit Time-out is set for 5 seconds.
Keyset Mode
Description
The Keyset Mode feature (digital KTU only) allows the station user to determine the mode in 
which the Digital Telephone with CTI Box and Wanderer (optional) operates. The six modes 
are: Inactive mode, PC Phone mode, ATD Command mode, ATH Command mode, CKTU 
mode, and SPI mode. Through the use of a dial code, the station user can also determine the 
baud rate for each mode selected. This setting is stored in back-up memory in the event of a 
power outage or system reset.
INTERDIGIT  T / O 01-99
05