Vodavi Starplus Triad S Installation Programming Manual

							911 Feature2-5
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 (Page A) is lit. The following message displays to indicate current 
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press Button #15 to designate the line for 911 use.
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Disabled
911 Alert
Description
Any station user or attendant who programs a flexible button for 911 ALERT (feature code 
608) will be alerted of internal stations placing 911 calls. The system can store the sixteen 
most recent 911 calls. Calling information includes the time/date of the call, as well as the 
station number from which the call was placed.
The initial 911 Alert indications include:

Audible ringing tone

Green flashing 911 ALERT flexible button LED

Automatic LCD display of 911 call information
XX = Index number (01-16)
Operation
Station users and attendants can press the 911 ALERT flexible button as necessary to view 
additional 911 calls’ information in the stored list. After a station user or attendant views the 
information for all 911 calls in the system list:

All users’ LEDs change to a solid red indication.

The audible ringing tone at all stations ceases.

The LCDs at all stations revert to a normal display.
XXX - XXX  PAGE  A
ENTER  BUTTON  NUMBER
911  TRUNK 0-1
DISABLED
E911 CALL XX: STA XXXX
MM/DD/YY HH:MM 
						

							2-6911 Feature
Chapter 2 - Features and Operation
The list remains available for review by pressing the 911 ALERT flexible button as necessary, 
until after the messages are deleted.
To delete logged 911 Alert messages:
An attendant uses the following steps to delete the messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call information for deletion.
2. Press FLASH to delete that message.
Enhanced 911 Integration
Description
The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide 
enhanced 911 service. Loop Start lines can be connected to the Proctor unit and 
programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a 
station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call) 
in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will 
automatically be added. The Proctor unit then accesses a call trunk and sends the 
information in the proper format to the 911 Center.
This feature also provides a means to identify a power failure signal from the Proctor Unit. If a 
power failure signal is detected, the KSU routes 911 calls via trunks other than those marked 
for 911 use until the signal is removed.
Programming Steps
1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message 
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
DEFAULT … Disabled
Conditions
» The 911 Feature (FLASH 06, Button #13) must be enabled for Proctor Integration to work.
» Only the lines connected to the Proctor should have the 911 Enable programmed 
(FLASH 40, Page A, Button #15).
» It is recommended to have a power failure procedure in place to ensure that 911 calls are 
always routed. Refer to FLASH 09, Button #7 for programming information.
The E911 feature ensures access to 911 by freeing a CO Line, then making a call.
If you are using Centrex lines, a 2-second setting is recommended for Guard Timer 
programming (Flash 40, Page C, Button #6). This avoids situations where a line  is 
seized by the 911 call before an existing call is dropped, causing the emergency call 
to be conferenced with the existing call.
ENHANCED 911 0-1
DISABLED 
						

							Account Code2-7
Chapter 2 - Features and Operation
Enhanced 911 Power Failure Station 
Description
The power failure signal is designed to be used with the normally open (NO) power failure 
leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in 
power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911 
calls are sent via trunks other than those marked for 911 use until the power failure lead 
opens, which is detected as an on hook. 911 calls are then routed again to the Proctor unit.
Programming Steps
1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following 
message displays:
2. Enter a valid SLT station number (100-8999) to be used as the power failure station.
3. Press HOLD to save the entry. A confirmation tone sounds.
Conditions
» During a power failure, 911 calls are sent via trunks other than those marked for 911.
» During a power failure, the station’s digit information is not sent.
» The feature requires either an SLT port or an SLA port for the integration to work.
Account Code
Description
An account code is the last field within Station Message Detail Recording (SMDR), that 
provides tracking capabilities for specific calls by entering a verified/non-verified, variable 
length (up to 12 digits) identifier.
The use of forced Account Codes is optional, offered on a system-wide basis. SMDR must be 
enabled to use account codes.
Related Information
PROCTOR 911 P/F ####
####
Quick Reference
 Flash 2 1 Button 1 The SMDR func tion MUST be enabled (R efer to “SMDR Enable / 
Disable” on page 2-227.) 
						

							2-8Account Code
Chapter 2 - Features and Operation
Operation
When connected to an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to “Flexible 
Button Assignment” on page 2-130).
2. Dial account code up to 12 digits. ( The other party does not hear the digits being dialed).

If account code is less than 12 digits, an [
] must be entered to return to the call.

If account codes are forced, the account code must be entered prior to dialing the 
outside number.
Account Codes - Forced
Description
The Triad-S allows arranging of the system so that station users must enter an account code 
before placing an outside call.
Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted 
station’s class-of-service for unrestricted dialing. Account codes must be entered before the 
call when forced.
The system can force account codes on all restricted calls.

When the Forced Account Code option is enabled, and the account code is entered, a 
station’s Class of Service is upgraded to day COS1, night COS1.

If option is disabled, a station’s COS is not upgraded but the account code continues to be 
part of the SMDR record.
Programming Steps
1. Press ACCOUNT CODES flexible button (FLASH 05, Button #8) to determine whether the 
use of Account Codes is forced or optional.
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Account Codes are optional.
SMDR must be enabled for the Account Code feature to operate. Also, SMDR 
must be enabled for the account code to become part of the SMDR record.
FORCED  ACCOUNT  CODE 0-1
DISABLED 
						

							Account Code2-9
Chapter 2 - Features and Operation
Operation
Prior to placing an outside line call:
1. Press the preprogrammed ACCOUNT CODE button.
2. Dial account code up to 12-digits.

SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial the account code.
4. Dial [9] or CO Access code. Dial tone sounds.
5. Dial the desired number.
To enter an Account Code during a call:
1. Depress the hookswitch momentarily. Your call will be placed on executive hold while 
you enter your account code.
2. Dial [627].
3. Dial the account code.
Account Codes - Traveling COS ( Verified)
Description
The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to 
track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each 
account code can be assigned a day and night Class of Service for determining the dialing 
privileges allowed by that account code.
This feature provides a means for users to override a restricted station. If the dialed account 
code matches the Verified Account code table, an intercom dial tone is returned, otherwise 
an error tone is presented.
Using verified Account Codes is optional, available on a system-wide basis. SMDR must be 
enabled for the account code to print as part of the SMDR record. The Triad-S allows up to 
250 12-digit account codes for verification purposes.
SMDR must be enabled for the Account Code feature to operate. Also, SMDR must 
be enabled for the account code to become part of the SMDR record. Refer to 
“SMDR Enable / Disable” on page 2-227.
If the account code contains fewer than 12 digits, dial [
] to return to the intercom 
dial tone.
If the account code contains fewer than 12 digits, dial [
] to automatically return to the call. 
						

							2-10Account Code
Chapter 2 - Features and Operation
Figure 2-1:  Flash 31 Button Mapping
Related Information
Programming Steps
To enable or disable Verified Account Codes:
1. Press the VERIFIED ACCT CODES flexible button (FLASH 06, Button #3). The following 
message displays:
2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Verified Acct Codes are disabled.
To assign Verified Account Codes:
1. Press FLASH and dial [31]. The following message displays:
ACCT = Up to 12-digit account code
COS = Class of Service for account codes
ACCT
CODECLASS OF
SERVICEDELETE ACCT
CODEERASE
DIGITS

1Q
2W
3E
4R

5T
6Y
7U
8I

9O
10 P
11 A
12 S

13 D
14 F
15 G
16 H
NEXTPREV

17 J
18 K
19 L
20 ;

21 Z
22 X
23 C
24 V
Quick Reference
 Flash 21 Button 1 The SMDR function MUST be enabled (Refer to “SMDR 
Enable / Disable” on page 2-227.)
VERIFIED  ACCT  CODES 0-1
DISABLED
ACCT COS
XXXXXXXXXXXX ## 
						

							Account Code2-11
Chapter 2 - Features and Operation
2. Press the ACCT CODE flexible button (FLASH 31, Button #1). Enter up to 12 digits
(0-9, *, #). [*] represents a do not care digit. The system ignores all digits after this digit 
when entering an account code. The [#] represents a single do not care digit.
3. Press the CLASS OF SERVICE flexible button (FLASH 31, Button #2). Enter a 2-digit Class 
of Service Number (1-7) that corresponds to Class of Service 1-7. The first digit represents 
Day COS and the second digit represents Night COS.
4. Press HOLD to complete the entry. A confirmation tone sounds.
DEFAULT … No Account Codes are assigned.
To delete the currently displayed Verified Account Code:
1. Press the DELETE CODE flexible button (FLASH 31, Button #3) to delete the entire 
account code entry.
2. To display the next account code on the LCD, press the NEXT flexible button (FLASH 31, 
Button #18).
3. To display the previous account code on the LCD, press the PREVIOUS flexible button 
(FLASH 31, Button #19).
To erase previously entered digits:
1. Press the ERASE DIGITS flexible button (FLASH 31, Button #4)
2. Each press of the button erases one digit. Continue until all desired digits are erased.
3. Re-enter the correct digits, then press HOLD to complete the entry. A confirmation tone 
sounds.
Operation
To use Verified Account Codes:
1. Press preprogrammed ACCOUNT CODE button before accessing a CO line.
2. Dial the account code up to 12-digits. If the account code matches a verified account 
code, intercom dial tone is returned. Otherwise an error tone is presented.
3. Access the outside CO line or dial the LCR code and dial the desired number.
 (Refer to  Figure 2-1 on page 2-10 for FLASH 31 button mapping.)
Existing account code entries display in numerical order from lowest to highest. 
If an existing account code displays on the LCD when FLASH 31 is initially entered, 
the programming procedure creates a new account code, but does not delete the  
account code initially shown. If the intent is to change an existing account code 
from one number to another, perform the assignment procedure and delete the 
undesired account code entry by following the procedure in the following section.
SMDR must be enabled for the Account Code feature to operate. Also, SMDR must 
be enabled for the account code to become part of the SMDR record. 
						

							2-12Account Code
Chapter 2 - Features and Operation

SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial the account code.
4. Dial [9] or CO Access code. Dial tone sounds.
5. Dial the desired number.
Conditions
» Verified Account Codes allow use of an account code as a traveling Class of Service.
» If LCR is activated in the system and verified account codes are activated, the user must 
enter the account code before dialing the LCR code.
» When verified account codes are activated, station MUST enter an account code to dial a 
number that is restricted through station COS and toll restriction. An account code is not 
required for calls that are unrestricted through station COS and toll restriction.
» When verified account codes are not forced, a station user may place a call without 
entering an account code. In this case, the station users COS is based on their station 
COS. In this case, a user can enter a verified account code to upgrade their COS.
» The Redial feature does not support Verified Account Codes.
» Keyset users must preprogram an ACCOUNT CODE flexible button.
Initialize Verified Account Code Table
Description
The Verified Account Code Table may be initialized to set all data fields to default values.
If the Account Code contains fewer than 12 digits, dial [
] to return to the intercom 
dial tone.
Table 2-1: Verified Account Code Table Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 31 VERIFIED ACCOUNT CODES
1 Account Code None
2 Class of Service None
3 Delete Code N/A
4Erase Digits N/A 
						

							Account Code2-13
Chapter 2 - Features and Operation
Programming Steps
1. Press the INITIALIZE ACCT CODES flexible button (FLASH 80, Button #14). The following 
message displays:
2. Press the HOLD button. A confirmation tone sounds.
Print Verified Account Codes
Description
The Print Verified Account Codes command dumps the entire database as a permanent 
record which can serve as a hardcopy of the database. The system baud rate must match that 
of the printer or receiving device.
Figure 2-2: Verified Account Codes Printout
Programming Steps
1. Press the PRINT ACCT CODES flexible button (FLASH 85, Button #15). The following 
message displays:
2. To print the VERIFIED ACCT CODES, press the HOLD button. The following message 
displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
INITIALIZE   ACCT   CODES
PRESS   HOLD
ACCOUNT CODE TABLE 11
12
13
14
15
16
17
18
19
20
21
22
23
24
25##
##
##
##
##
##
##
##
##
##
##
##
##
##
##26
27
28
29
30
31
32
33
34
35
36
37
38
39
40##
##
##
##
##
##
##
##
##
##
##
##
##
##
## ENTRY
-----COS
---DGTS
----
00
01
02
03
04
05
06
07
08
09
10##
##
##
##
##
##
##
##
##
##
##
... and so on through 249
PRINT  ACCT  CODES
PRESS  HOLD
PRINTING  ACCT  CODES 
						

							2-14 Answering Machine Emulation
Chapter 2 - Features and Operation
Answering Machine Emulation
Description
When a call is sent to a voice mailbox, the station associated with that can press a 
preprogrammed button to listen to the caller leaving the voice mail message. If the mailbox 
owner decides to speak with the caller, the owner can press the preprogrammed button to 
be connected to the caller.
Two methods of notification are available, Ring Mode or Speaker Mode. The preprogrammed 
button type (654+0=Ring Mode, 654+1=Spkr Mode) defines the operation mode.
EXAMPLE -- Station A user places their phone in the answering machine mode by pressing 
the flexible button programmed on the telephone. The button light is solid red. Whatever 
button type is assigned on the telephone defines the operation mode of the feature.
When an incoming CO call rings at a station and forwards (except busy type) to the station’s 
voice mailbox:

In RING MODE, the preprogrammed answering machine flexible button flashes at 
480 ipm red while the caller is in the owner’s mailbox. The mailbox owner presses the 
preprogrammed flashing button and the audio is broadcast over the speaker of the 
keyset. The mute key is enabled on the keyset at this point. The LED light is solid green.

In SPKR MODE, the voice mail message is broadcast over the speaker. The mute key is 
enabled on the keyset and the LED light is solid red.
Display Messages
When a call is ringing the station in ring mode, this message displays:
When a station is monitoring the caller in VM, this message displays:
Operation
To set the Operation Mode:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button for programming.
3. Dial [654] + [0] to select the ring mode or dial [654] + [1] to select the speaker mode.
 A confirmation tone sounds.
SCREENING RING
MMM DDYY HH:MM am
SCREENING
MMM DD YY HH:MM am
Answering Machine Emulation only operates on Station Forwarding.