Vodavi Starplus Triad S Installation Programming Manual

							Program Mode Entry (Key Station) C-5
Chapter  - Customer Database Programming
Program Mode Entry (Key Station)
Programming is performed at any 24-button Digital Display Terminal. Programming is always 
done at this type of station regardless of the class of service or which station has been 
assigned the attendant(s).
To enter the Program Mode:
1. Press the ON/OFF button (optional). LED lights and intercom dial tone sounds.
2. On the dial pad, press [

][
][3][2][2][6] (default password). A confirmation tone sounds.
3. The ON/OFF button LED is lit. The system is ready to program.
Program Mode Entry (Data Terminal or PC)
A PC terminal connected to the RS-232C port on the MPB, or remotely through the 9600 baud 
modem, is used for database programming. When using a data terminal (ASCII or PC capable 
of emulating an ASCII terminal) on-site or locally, to program the system:
1. Press  on the terminal.
2. Enter the password [default = 3226vodavi], and press  again. Proper entry of the 
password results in the Adm> prompt. Proceed with programming referring to  Figure C-1 
on page C-4 for terminal characters that represent the key set buttons. By entering [?] 
from the terminal, a Help screen displays.
When entering the system remotely via a PC, access to the modem is accomplished by 
accessing Port 499 through a direct ringing assignment or through DISA or by being 
transferred to Port 499.
Initialization
The system has been preprogrammed with certain features called default data (refer to 
Ta b le D - 1 o n  p ag e D - 3). These features are loaded into memory when the system is initialized.
To Return the Database to the System Default Values:
1. Place Switch #8 on the MPB in the ON position.
2. Turn the power off and on to initialize the system database to the default.
3. Once database is initialized, place Switch #8 in the OFF position to protect the database.
The system should be initialized when installed or at any time the database has 
been corrupted. 
						

							C-6 Database Programming Worksheets
Chapter  - Customer Database Programming
Database Programming Worksheets
Before attempting programming, it is strongly recommended that customer database 
worksheets be prepared (Refer to “Programming Tables” on page C-11). These worksheets 
should become part of the permanent record of customer programming. Refer to the 
following sections when preparing the worksheets.
Database Upload/Download Routine
The Database Upload/Download Routine (FLASH 86) provides a maintenance facility which 
permits the user to download the database to a PC, when a software change is made or when 
the system needs to be initialized and reprogrammed. The Upload/Download Routine 
facilitates the programming of a database on an in-house system which is downloaded to a 
PC and then uploaded to a system in the field.
After the system maintenance is completed, the file saved in the PC can then be uploaded to 
the system.
Upload/Download through Remote Administration
First, connect one end of an RS-232C serial cable from the RS-232C connector on the MISB to 
the desired Comm Port on the PC.
Figure C-3: KSU to PC Connection Configuration
Then load a communication software package (e.g., Hyperterminal) into the PC and complete 
the following steps to reconfigure the system.
All trace modes such as: SMDR (Flash 21), ICLID (Flash56), and Maintenance Event 
Traces MUST be turned off before a download is performed!
Default telephone type = 24-button model
Use a straight-through DB-9 to DB-9 (female to female) cable.
(DB-9) Connection PC Side (DB-9)
11
22
33
44
55
66
77
88
99 
						

							Database Upload/Download Routine C-7
Chapter  - Customer Database Programming
HYPERTERMINAL -- Uploading a Database File
After opening HyperTerminal, and the New Connection screen displays, complete the 
following steps:
1. Type a connection name and select the appropriate icon, then click .
2. When the Phone Number screen displays, change the setting in the Connect Using box 
to: Direct to COM1, and then click . 
3. Once the COM1 Properties screen displays, change the settings as shown, and then click 
.

Baud Rate = 9600

Parity = None

Data Bits = 8

Stop Bits = 1

Flow Control = Xon/Xoff
4. Press  and complete the following fields:
5. On the tool bar, click  and select Send File.
6. Change Protocol setting to XMODEM.
7. Click  to locate database file; double-click on the filename.
8. Click . Adm> prompt displays when file transfer is complete.
Screen Field Action
ENTER PASSWORD: Type password: XXXXVODAVI
 (XXXX = default password for online administration)
ADM>, Type program number.
ADM>86 Load database routine.
Type button number.
ADM>Q Upload database.
Press HOLD button.
ADM> Press  key twice. 
						

							C-8 Database Upload/Download Routine
Chapter  - Customer Database Programming
HYPERTERMINAL -- Downloading a Database File
After opening HyperTerminal, and the New Connection screen displays, complete the 
following steps:
1. Type connection name and select appropriate icon, then click .
2. When the Phone Number screen displays, change the setting in the Connect Using box 
to: Direct to COM1, and then click . 
3. Once the COM1 Properties screen displays, change the settings as shown, and then click 
.

Baud Rate = 9600

Parity = None

Data Bits = 8

Stop Bits = 1

Flow Control = Xon/Xoff
4. Press  and complete the following fields:
5. On the tool bar, click  and select Receive File.
6. Change Receive Protocol setting to XMODEM, and click .
7. Type database filename and click . The Adm> prompt displays when the file transfer 
is complete.
Screen Fields Action
ENTER PASSWORD: Type password: XXXXVODAVI
 (XXXX = default password for online administration)
ADM>, Type program number.
ADM>86 Load database routine.
Ty pe button num ber.
ADM>W Download database.
Press HOLD button.
ADM> Press  key twice. 
						

							Database Upload/Download Routine C-9
Chapter  - Customer Database Programming
ECOM -- Uploading a Database File
After opening ECOM:
1. Press< Alt> +  to open COM Port Options.
2. Change COM port settings as follows, and click .

Baud Rate = 9600

Parity = None

Data Bits = 8

Stop Bits = 1

Flow Control = no boxes checked, Xon=17, Xoff=19
3. Press  and complete the following fields:
4. Press  on keyboard or locate file and select Upload.
5. Highlight XMODEM and click .
6. Type or select upload filename and click . The Adm> prompt displays when the file 
transfer is complete.
Screen Fields Action
ENTER PASSWORD: Type password: XXXXVODAVI
 (XXXX = default password for online administration)
ADM>, Type program number.
ADM>86 Load database routine.
Type button number.
ADM>Q Upload database.
Press HOLD button.
ADM> Press  key twice. 
						

							C-10 Database Upload/Download Routine
Chapter  - Customer Database Programming
ECOM -- Downloading a Database File
After opening ECOM:
1. Press< Alt> +  to open COM Port Options.
2. Change COM port settings as follows, and click .

Baud Rate = 9600

Parity = None

Data Bits = 8

Stop Bits = 1

Flow Control = no boxes checked, Xon=17, Xoff=19
3. Press  and complete the following fields:
4. Press  on keyboard or locate file and select Download.
5. Highlight XMODEM and click .
6. Type or select download filename and click . The Adm> prompt displays when the 
file transfer is complete.
Screen Fields Action
ENTER PASSWORD: Type password: XXXXVODAVI
 (XXXX = default password for online administration)
ADM>, Type program number.
ADM>86 Load database routine.
Type button number.
ADM>W Download database.
Press HOLD button.
ADM> Press  key twice. 
						

							Programming TablesC-11
Chapter  - Customer Database Programming
Programming Tables
Table C-1: System Parameters
Program 
CodeFlexible
ButtonFunction Format Default Customer Data
FLASH 01System Timers
1 System Hold Recall Timer 000-300 060 sec
2 Exclusive Hold Recall Timer 000-300 180 sec
3 Attendant Recall Timer 00-60 01 min
4 Transfer Recall Timer
000-300045 sec
7 Pause Timer 1-9 2 sec
8 Call Park Recall Timer 000-600 180 sec
9 Conference/DISA Timer 00-99 10 min
10 Paging Time-out Timer 00-60 15 sec
11 CO Ring Detect Timer 2-9  3=300 ms
12 SLT DTMF Receiver Timer 005-100 020 sec
13 Message Wait Reminder Tone 000-104 000 min
14 SLT Hook Switch Timer 05-20 10=1 sec
15 SLT Hook Switch Bounce Timer 000-100 030=300 ms
16 SMDR Call Qualification Timer 00-60 30 sec
17 Automatic Call Back Timer 00-99 03 sec
18 Reminder Ring Timer 00-99 00 sec
20 Flexible Inter-Digit Time-out 01-99 5 sec
FLASH 02Additional System Timers
1 Repeat Redial Timer 006-999 060 sec
2 Attendant Display Timer 00-99 01 sec
3 Call Coverage Ring Timer 00-99 05 sec
4 Modem Answer T/O 25-99 025 sec
5 Pulse Dial Inter-Digit Timer 300-600 300 ms
6 DTMF Time Operation 1-9 1=100ms 
						

							C-12Programming Tables
Chapter  - Customer Database Programming
FLASH 05System Features 1 Programming
1 Attendant Override Disabled/Enabled Disabled
2 Hold Preference System/Exclusive System
3 External Night Ring Disabled/Enabled Disabled
4 Executive Override Warning Tone Disabled/Enabled Enabled
5 Page Warning Tone Disabled/Enabled Enabled
6 Background Music Channel Disabled/Enabled Enabled
7 Least Cost Routing Disabled/Enabled Disabled
8 Account Codes - Forced Disabled/Enabled Disabled
9 Group Listening Disabled/Enabled Disabled
10 Idle Speaker Mode Disabled/Enabled Disabled
11 Call Cost Display Feature Disabled/Enabled Disabled
12 M usic-On-Hold Disabled/Enabled Enabled
13 Call Qualifier Tone Option Disabled/Enabled Disabled
Table C-1: System Parameters
Program 
CodeFlexible
ButtonFunction Format Default Customer Data 
						

							Programming TablesC-13
Chapter  - Customer Database Programming
FLASH 06System Features 2 Programming
1 Privacy Release Tone Option Disabled/Enabled Enabled
2 Distinctive CO Ringing Disabled/Enabled Enabled
3 Verified Account Code Disabled/Enabled Disabled
4 Call Forward Display Disabled/Enabled Enabled
5 External Day Ring Disabled/Enabled Disabled
6 Overflow Station Forward Disabled/Enabled Disabled
7 Direct Transfer Mode Disabled/Enabled Enabled
8 Station ID Lock Disabled/Enabled Disabled
9 LCR Call Progress Disabled/Enabled Enabled
10 One-Touch Recording Warning Tone Disabled/Enabled Enabled
11 Ringback on Transfer Disabled/Enabled Disabled
12 ACD Agent Recall Disabled/Enabled Disabled
13 911 Feature (Attendant Alert) Disabled/Enabled Disabled
14 E911 Feature Disabled/Enabled Disabled
15 VMID Station Numbers STA #s=VMID
Table C-1: System Parameters
Program 
CodeFlexible
ButtonFunction Format Default Customer Data 
						

							C-14Programming Tables
Chapter  - Customer Database Programming
FLASH 07Flash Rates (Programmable)
1 Incoming CO Line Ringing 00-28 Red 480ipm 
flutter (08)
2 Incoming Intercom Ringing 00-28 Red 120ipm
flutter (11)
3 Call Forward Button 00-28 Red Steady On 
(01)
4 Message Wait/VM Button 00-28 Red Steady On 
(01)
5 Message CallBack DSS/BLF 00-28 Red 120ipm
flutter (11)
6 Do Not Disturb DSS/BLF 00-28 Red 60ipm dbl 
wink off  (04)
7 Auto CallBack DSS/BLF 00-28 Red 120ipm 
flash (10)
8 ACD/UCD Available/Unavailable DSS/BLF 00-28 Red 60ipm dbl 
wink off  (04)
9 Transfer CO Ringing 00-28 Red 120ipm 
flash (10)
10 Recall CO Ringing 00-28 Red 480ipm
flutter (08)
11 Queued CO Ringing 00-28 Green 480ipm
flutter (22)
12 Exclusive Hold 00-28 Green 120ipm
flash (24)
13 System Hold 00-28 Red 60ipm
dbl wink off 
(04)
14 In Use Hold (I-Hold) 00-28 Green 60ipm
flash (17)
15 Camp-On Button 00-28 Red 120ipm
flash (10)
16 Call Back Button 00-28 Red 120ipm
flash (10)
17 Line Queue Button 00-28 Red 480ipm
flutter (08)
18 Do Not Disturb Button 00-28 Red Steady On 
(01)
19 Intercom Hold Button 00-28 Red 15ipm 
flash (09)
Table C-1: System Parameters
Program 
CodeFlexible
ButtonFunction Format Default Customer Data