Vodavi Starplus Triad S Installation Programming Manual

							Call Forward2-25
Chapter 2 - Features and Operation
» Calls cannot be forwarded to a station in the DND mode.
» CO Line queues, a Message Waiting request, and pre-selected messages are canceled 
when a station is placed in the Forward mode.
» A Forwarded Call signals to the forwarded station in the Tone mode, regardless of the 
Intercom Signaling Switch mode selection.
» A station in the Forward mode can make outgoing calls.
» A station denied the use of Call Forwarding receives an error tone when pressing the 
CALL FORWARD button.
» If a CO Line rings into a station with manual Call Forward, the line sequences to the last 
station of the chain. If the last station is in DND mode or does not have a Direct 
appearance for the CO Line or a Loop button, the call reverts back to the first station.
» If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call 
Forwarding takes precedence. Once the Station Forward determines the station to be 
rung as per above, preset Call Forward may then apply at the new station.
» An unlimited number of stations can be set up in a Station Call Forward chain. However, a 
station cannot forward to a station that is already a member of their chain.
» If the last number of the Station Call Forward chain is in DND mode, the internal caller 
gets a DND response.
» If a private line rings into a station with Manual Call Forward the CO Line forwards, 
providing the forwarded station has a direct CO Line appearance or an available Loop 
button.
Call Forward - All Calls
Description
The Call Forward All Calls feature allows a station the ability to have all their calls (internal or 
external) forwarded immediately to a designated station, an ACD or UCD group pilot 
number, Voice Mail group number, Hunt group number, or speed dial bin number for off-net 
forwarding.
Operation
To activate All Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the All Calls code [6].
4. Press DSS button of desired station,
-or-
Dial the desired destination number where to forward calls, including a station number, 
ACD or UCD group number, Voice Mail, Hunt Group pilot numbers, and speed dial bins for 
off-net forwarding.
5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. 
						

							2-26Call Forward
Chapter 2 - Features and Operation
To remove All Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» When in an All Call Forwarding mode, ACD/UCD calls cannot be received.
» Calls to a station in both Station Call Forward and DND mode follow the forward.
Call Forward - Busy
Description
The Call Forward Busy feature allows a station the ability to have their calls forwarded to a 
designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt 
group when their station is busy or in DND.
Operation
To activate Busy Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial the Call Forward Busy code [8] on the dial pad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone 
sounds.
5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Busy Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above. 
						

							Call Forward2-27
Chapter 2 - Features and Operation
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» Calls to a station in both Station Call Forward and DND mode follow the forward.
Call Forward - Busy / No Answer
Description
The Call Forward Busy/No Answer feature allows a station the ability to forward a 
combination busy/no answer calls to a designated station, an ACD or UCD group pilot 
number, Voice Mail group number, or Hunt group. No answer calls forward when the 
system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom 
ringing calls can all be forwarded. Calls that ring to an idle station is call forwarded after 
expiration of the No Answer Ring Timer.
Operation
To activate Busy / No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial the Call Forward Busy/No Answer code [9] on the dial pad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone 
sounds.
5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Busy / No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» For Call Forward No Answer, the number of rings before the call is forwarded is 
determined by the system-wide Call Forward No Answer timer.
» Stations Call Forwarded/No Answer forward incoming CO calls according to the Preset 
Forward Ring Timer.
» ICM calls forwarded to a VM group receive ringback until a member of the VM group 
becomes available.
» If a station is denied Station Call Forwarding, then Off-Net Forwarding is not allowed. 
						

							2-28Call Forward
Chapter 2 - Features and Operation
Call Forward - Follow Me
Description
The Follow Me feature lets a user who is away from their station, activate/deactivate call 
forwarding from another station in the system. This lets the user forward their calls to their 
current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the 
system. When this call forward is activated, all calls presented to the forwarded station 
forward to the destination station immediately.
Operation
To activate Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial station number of the station from which forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station, 
Voice Mail, ACD/UCD, or Hunt Group.) A confirmation tone sounds.
6. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station from which forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded. (System 
Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; 
five seconds later a dial tone is received.
To remove Follow-me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone. 
						

							Call Forward2-29
Chapter 2 - Features and Operation
Conditions
» If a Call Forward mode is currently active at the station where forwarding is desired, the 
new forward becomes active and cancels the previous forward.
» Both internal and external calls to the affected station forward to the designated location.
» Call forwarding must be allowed in programming for the affected station.
» When remote forward is activated, the forwarding is immediate.
» A station’s Call Forward status is stored in a battery protected area of memory. A station’s 
Call Forward status is returned after a power failure or system reset occurs.
» When a key telephone is forwarded remotely, the key station’s forward button lights. The 
station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD 
button. SLT users can cancel their forwarding by going off hook and dialing the forward 
code.
» DISA callers entering the code and making a mistake are given error tone for 3 seconds, 
silence for 2 seconds, then the dial tone is returned.
Call Forward - No Answer
Description
The Call Forward No Answer feature allows a station the ability to have their calls forwarded 
to a designated station, an ACD or UCD group pilot number, Voice Mail group number or 
Hunt group number when there is no answer at the station. No answer calls forward when 
the system-wide no answer timer expires.
Operation
To activate No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial the Call Forward No-Answer code [7] on the dial pad.
4. Dial the desired destination number where calls are to be forwarded. A confirmation tone 
sounds.
5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above. 
						

							2-30Call Forward
Chapter 2 - Features and Operation
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» A Camp-On signal is allowed at the forwarded station if that station is busy.
» Idle keyset in handsfree mode does not follow no answer forwarding for internal calls.
Call Forward - External (Off-Net)
Description
Stations are allowed to forward intercom and transferred CO line calls to an off-net location. 
The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. 
Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be 
forwarded with this feature.
Operation
To activate Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [

] on the dial pad. Dial the speed bin number (9000-9019 or 9020-9999) that 
contains the number where calls are to be forwarded. A confirmation tone sounds and 
the FWD button LED is Red Steady On.
4. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above.
Conditions
» Forwarding is unconditional and occurs immediately when a station calls an Off-Net 
forwarded station.
» The call to a station is not answered until the outgoing CO Line is seized and the digits are 
out-pulsed. The calling Station receives ICM ringback until answered. Upon answer the 
Station receives whatever CO progress tones apply (Ringback, Busy, Error, 
Announcement, etc.).
» If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.
» Toll Restriction is based on the forwarding station’s COS and the ou tgoing CO Line COS.
» The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) 
line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable. 
						

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Chapter 2 - Features and Operation
» SMDR printout reflects transferred and outgoing calls like a DISA call record.
» Station users may use a Station or System Speed Dial Bin for Station Off-Net Forward.
» Call must be an intercom or transferred CO call.
» The attendant station must have access to the CO Line group used in the speed bin for 
the off-net forward to work.
Call Forward Button Flash Rate
Description
The Call Forward Button flash rate is the rate at which the Call Forward button flashes when 
any type of forward mode is used. This flash rate can be programmed to 29 different options 
identified in the flash rate table. This enables the programmer to customize the key system 
configuration to desired flash rates.
Programming Steps
1. Press the CALL FORWARD BTN flexible button (FLASH 07, Button #3). The following 
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-11 on page 2-130.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Forward Button flash rate is set for a Red Steady On (01).
Call Forward Display
Description
When call forwarding is invoked, the LCD display normally indicates the call forwarding mode 
at all times.
This feature is enabled/disabled in administrative programming on a system-wide basis.
Programming Steps
1. Press the CALL FWD DISPLAY STATUS flexible button (FLASH 06, Button #4).
2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Call Forward Display is enabled.
CALL FOR WARD BTN 00-28
RED  STEADY  ON
CALL  FWD  DISPLAY 0-1
ENABLED 
						

							2-32Call Forward - Preset
Chapter 2 - Features and Operation
Call Forward - Preset 
Description
The Call Forward Preset feature allows the system database to be configured so that 
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded 
elsewhere in the system predetermined by programming. This feature is active if the station 
ringing is not answered in a specified time, and is particularly useful in overflow applications 
in which a Voice Mail or Auto Attendant may be in use.

A station may have one designated preset forward location defined in the database.

Each station in the system may, independently, have incoming CO calls preset forwarded 
to the following destinations:
Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups -- CO Lines can be Preset 
Forwarded to ring to one of the group types in the system (ACD, Hunt Voice Mail, or UCD). 
CO lines do not Preset Forward to a busy ACD Group. Each time the Preset Forward Timer 
expires (a total of 5 attempts), the group is checked for an idle station.
Preset Call Forward - Off-Net -- CO Lines can be preset forwarded to ring Off-Net via 
speed dial from any station. After the expiration of the preset forward timer, the system 
selects an idle CO line, dials the off-net location, then connects the two CO lines.
Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line 
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at 
multiple stations and forward to a predetermined destination. The destination can be a 
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a 
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group. 
Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to 
that destination after the CO Preset Forward timer expires. This forward occurs 
regardless of how many or how few stations the line is ringing on. Once the CO line is 
answered and transferred, station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call 
if the first forward destination has not answered the call. VMID digits per CO line 
override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the 
group. The CO call does not forward when ringing one of these types of groups.
Preset Call Forward - Stations -- Each station user may have Preset Call Forward in the 
database to direct incoming, transferred, as well as intercom calls to other destinations in 
the system. The system allows for different destinations based on a Busy or a No Answer 
condition, as wells as internal versus external (CO) call. 
						

							Call Forward - Preset2-33
Chapter 2 - Features and Operation
Preset Call Forward - Station
Description
The Preset Call Forward feature provides separate Busy and No Answer destinations for 
internal and external calls with a No Answer Timer associated to each station. External calls 
ringing that particular station, transferred calls, and internal calls follow this Preset Forward 
feature.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
To program internal and external calls with separate Busy and No Answer destinations, 
perform the following steps.
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
Valid destination entries are:
System Speed Bin Numbers
Flexible Station Numbers
Flexible Voice Mail Group Numbers
Flexible Hunt Group Numbers
Flexible ACD/UCD Group Numbers
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected. 
						

							2-34Call Forward - Preset
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press button #21. The display updates to reflect current programming for Page C.
Internal No Answer Destination
1. Press Button #1. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Internal Busy Destination
1. Press Button #2. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
External No Answer Destination
1. Press Button #3. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE C
ENTER  BUTTON  NUMBERSXXX      PAGE C
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
INTERNAL  NO  ANSWER  FWD
####
INTERNAL  BUSY  FWD
####
EXTERNAL NO ANSWER FWD
####