Vodavi Starplus Triad S Installation Programming Manual

							Station Message Detail Recording 2-225
Chapter 2 - Features and Operation
Station Message Detail Recording
Description
The Triad-S station message detail recording (SMDR) provides details on both incoming and 
outgoing calls. This feature is programmable to allow recording of all calls or just outgoing 
long distance calls. The system tracks calls by outside line, number dialed, time-of-day, date, 
station that placed the call and duration of call. Account codes may also be entered and 
recorded.
The SMDR Qualification Timer determines the length of time that is needed to determine a 
valid SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is 
variable from 00 to 60 seconds in 1-second increments.
This feature is enabled or disabled in system programming. By default, SMDR is not enabled 
and is set to record long distance calls only. A printout format of 80 characters maximum or 
30 characters maximum may be selected in system programming. The standard format is 
80 characters on a single line. A 30 character format generates 3 lines per message. If the 
SMDR feature is enabled, the system starts collecting information about the call as soon as it 
starts and terminates when the call ends. If the call was longer then 30 seconds, the following 
information is printed: 
						

							2-226 St a tio n  Me ssa g e De ta il  Rec o rd i n g
Chapter 2 - Features and Operation
Figure 2-17: SMDR Printout
80 character format - Outbound Call to a Dialed Number:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
1100 001 00:00:38 13:57 01/15/01 O2956006
80 character format - Outbound Call to an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
1100 031 00:00:08 13:58 01/15/01 O2108 **
  **CALL TO HOWARD
80 character format - Outbound Call to an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
1102 031 00:00:11 13:59 01/15/01 O2101 **
  **CALL TO STA2101
80 character format - Inbound Call from an Extension:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
1100 031 00:00:03 13:59 01/15/01 I2108 **
  **HOWARD CALLING - continued on next page -
80 character format - Inbound Call to a Station From CO Line 1 with No Caller ID:
1 234 56 7 8
12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)
STA   CO TOTAL    START   DATE   DIALED
1100 001 00:00:04 13:59 01/15/01 I
LEGEND:
- AAAA = Station originator or Trunk on DISA and Off-Net (CO Line) calls.
- BBB  = Outside line number
- HH:MM:SS = Duration of call in Hours, Minutes and Seconds
- HH:MM = Time of day (start time) in Hours and Minutes
- MM/DD/YY = Date of Call
- H = Indicates call type:
“I” = Incoming*
“O” = Outgoing
“T” = Transferred*
“U” = Unanswered calls for ICLID SMDR call records
- CC....CC = Number dialed
- GG....GG = Last Account code entered (optional)
- (CR) = Carriage return
- (LF) = Line Feed 
						

							Station Message Detail Recording 2-227
Chapter 2 - Features and Operation
The Triad-S system can provide SMDR output to the optional RS-232C connectors on the 
MISB. When SMDR is desired, the following system-wide parameters determine how SMDR 
information is reported.
Programming Steps
1. Press FLASH and dial [21]. The following message displays:
2. To program SMDR features, use the flexible button(s) as defined in the following 
procedures.
3. The ENABLE/DISABLE, TYPE, and PRINT features toggle on and off each time the button is 
pressed. The display updates with each toggle.
4. After all entries are made, press HOLD to save the entry. A confirmation tone sounds.
SMDR Enable / Disable
Description
A call accounting device can be installed allowing the system to track calls by outside line 
number, number dialed, time of day, date, station that placed or received the call, and 
duration of the call.
Programming Steps
1. Press the ENABLE/DISABLE flexible button (FLASH 21, Button #1). This feature toggles 
on and off each time the button is pressed. The display updates with each toggle.
LED ON = SMDR is enabled
LED OFF = SMDR is disabled
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … SMDR is disabled.
ENABLE / DISABLECALL TYPEPRINT FORMAT

1Q
2W
3E
4R
PORT

5T
6Y
7U
8I
SDR  TPE  PNT  BAUD  PORT
NO    LD    80     9600    1 
						

							2-228 St a tio n  Me ssa g e De ta il  Rec o rd i n g
Chapter 2 - Features and Operation
Long Distance / All Calls
Description
The system can be set to record all outgoing calls or only outgoing long distance calls. Long 
Distance calls are defined as beginning with a 1 or 0, or containing eight or more digits. 
Incoming calls are only recorded if TYPE is set for all calls.
Programming Steps
1. Press the CALL TYPE flexible button (FLASH 21, Button #2) to determine the type of calls 
to record. This feature toggles on and off each time the button is pressed. The display 
updates with each toggle.
LED ON = Long Distance is enabled
LED OFF = All Calls is enabled
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … System records long distance (LD) calls only.
Character Print Assignment
Description
The system can be programmed to print individual SMDR records in either a 1-line 
80-character format or a 3-line 30-character format.
Programming Steps
1. Press PRINT FORMAT flexible button (FLASH 21, Button #3) to determine the print 
format of SMDR records. This feature toggles on and off each time the button is pressed. 
The display updates with each toggle.
LED On = 80-Character is enabled
LED Off = 30-Character is enabled
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … The 1-line 80-character format is selected.
Baud Rate Display
Description
The Triad-S system provides SMDR output to the standard RS-232C connector on the optional 
MISB. The baud rate is displayed as 150, 300, 600, 1200, 2400, 4800, 9600, or 19.2K baud.
Programming Steps
The SMDR Baud Rate is programmed using Flash 15, Baud Rate Assignments. The LCD 
displays the current baud rate based on which port is assigned to the SMDR Port number. 
						

							Station Message Detail Recording 2-229
Chapter 2 - Features and Operation
SMDR Port Assignments
Description
PORT #1-- RS-232C port on the optional MISB
PORT #2 -- RS-232C port on the optional MISB
PORT #3 -- modem
Programming Steps
1. Press the PORT flexible button (FLASH 21, Button #5) to determine which port to use for 
SMDR information.
2. Enter a valid number for the SMDR Port number:
[1] =  Port #1
[2] = Port #2
The LCD displays the current baud rate based on which Port number is assigned to the 
SMDR Port number.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Port #1.
SMDR Call Qualification Timer
Description
The SMDR Call Qualification Timer determines the time needed to determine a valid SMDR 
call for reporting purposes. The SMDR Call Qualification Timer setting is variable from 
00-60 seconds in 1-second increments.
Programming Steps
1. Press the SMDR CALL QUAL TIMER flexible button (FLASH 01, Button #16). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 00-60 seconds in 1-second 
increments.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … SMDR Call Qualification Timer is set to 30 seconds.
SMDR  CALL  QUAL 00-60
30 
						

							2-230St ation Relocation
Chapter 2 - Features and Operation
Station Relocation
Description
The Station Relocation Feature lets a user unplug their station and plug it into another 
location. Dialing a code followed by the old station number brings all the station attributes 
including extension number, button mapping, speed dial, and class of service to the new 
location.
Operation
1. A station can be relocated by unplugging it, then plugging it into a new location.
2. Dial [636] on the dial pad. Then, dial the extension number of the station being relocated. 
Once this is done, all station attributes are copied to the current station.

SINGLE LINE TELEPHONE
Not applicable
Conditions
» The station number that is dialed as the relocated station must be unplugged.
» The relocated station is given the station attributes of the station doing the relocating. 
The two stations trade station numbers and station attributes.
» If a keyset is plugged into the relocated position it has all station attributes of the 
relocating station. This feature is only applicable to keysets.
» Digital stations must be relocated to another digital port. If a digital user moves their 
station number to an analog port, the buttons are initialized and must be reprogrammed.
» Station Lock disables this feature.
If a station is assigned to a specific port and that station user unplugs their station 
and plugs it in at another location, the database administration programming is 
updated to reflect the new port change. Station lock will prevent this feature from 
working correctly. 
						

							System Parameters2-231
Chapter 2 - Features and Operation
System Parameters
Initialize System Parameters
Description
System Parameters may be initialized to set all data fields to their original default values. The 
following data fields are returned to their default values upon initializing the System 
Parameters.
Table 2-18: System Parameter Defaults
Program CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 01 SYSTEM TIMERS
1System Hold Recall Timer 60 sec
2 Exclusive Hold Recall Timer 180 sec
3 Attendant Recall Timer 1 min
4Transfer Recall Timer 45 sec
7 Pause Timer 2 sec
8 Call Park Recall Timer 180 sec
9Conference/DISA Timer 10 min
10 Paging Time-out Timer 15 sec
11 CO Ring Detect Timer 3=300 ms
12 SLT DTMF Receiver Timer 020 sec
13 Message Wait Reminder Tone Timer 000=Disabled
14 SLT Hook Switch Timer 10=1 sec
15 SLT Hook Switch Bounce Timer 030=300 ms
16 SMDR Call Qualification Timer 30 sec
17 Automatic Call Back Timer 03 sec
18 Reminder Ring Timer 00 sec
20 Inter-Digit Timeout 5 sec
FLASH 02 ADDITIONAL SYSTEM TIMERS
1 Repeat Redial Timer 60 sec
2 Attendant Display Timer 01 sec
3 Call Coverage Ring Timer 05 sec
4 Modem Answer T / O 025 sec
5 Pulse Dial Inter-Digit Timer 300 ms
6 Programmable DTMF Time Operation 1=100ms 
						

							2-232System Parameters
Chapter 2 - Features and Operation
FLASH 05 SYSTEM FEATURES 1
1 Attendant Override Disabled
2 Hold Preference System
3 External Night Ring Disabled
4 Executive Override Warning Tone Enabled
5 Page Warning Tone Enabled
6Background Music Enabled
7 Least Cost Routing (LCR) Disabled
8 Account Codes - Forced Disabled
9 Group Listening Disabled
10 Idle Speaker Mode Disabled
11 Call Cost Display Feature Disabled
12 Music-On-Hold Enabled
13 Call Qualifier Tone Disabled
FLASH 06 SYSTEM FEATURES 2
1 Barge-In Warn Tone Enabled
2 CO Ring Tones Enabled
3 Verified Account Codes Disabled
4 Call Forward Display Enabled
5 External Day Ring Disabled
6 Overflow Station Forward Disabled
7 Direct Transfer Mode Enabled
8Station ID Lock Disabled
9 LCR Call Progress Enabled
10 One-Touch Recording Warning Tone Enabled
11 Ringback on Transfer Disabled
12 ACD Agent Recall Disabled
13 911 Feature Disabled
14 Enhanced 911 Disabled
15 VMID Same As Station Numbers STA Numbers = VMIDTable 2-18: System Parameter Defaults
Program CodeFlexible
ButtonFeaturesDefault Value
(after initialization) 
						

							System Parameters2-233
Chapter 2 - Features and Operation
FLASH 07 FLASH RATES 
1 Incoming CO Line Ringing Red 480 ipm flutter
2 Incoming Intercom Ringing Red 120 ipm flutter
3 Call Forward Button Red Steady On
4 Message Wait/VM Button Red Steady On
5Message CallBack – DSS/BLF Red 120 ipm flutter
6Do Not Disturb – DSS/BLF Red 60 ipm Dbl Wink Off
7 Auto CallBack – DSS/BLF Red 120 ipm flash
8 UCD Available/Unavailable – DSS/BLF Red 60 ipm Dbl Wink 
9 Transfer CO Ringing Red 120 ipm flash
10 Recall CO Ringing Red 480 ipm flutter
11 Queued CO Ringing Green 480 ipm flutter
12 Exclusive Hold Green 120 ipm flash
13 System Hold Red 60 ipm Dbl Wink Off
14 In Use Hold (I-Hold) Green 60 ipm flash
15 Camp-On Button Red 120 ipm flash
16 Call Back Button Red 120 ipm flash
17 Line Queue Button Red 480 ipm flutter
18 Do Not Disturb Button Red Steady On
19 Intercom Hold Button Red 15 ipm flash
FLASH 09 1-6 MOH Assignments (Channels 3-8) None
7 E911 Power Failure Station None
8 Node/Hub Identification 01
9Leading Digit 0
FLASH 10 -- Attendant Station Assignment STA 100
FLASH 11 1  System Time And Date MMM/DD/YY, 12-hour 
display
FLASH 12 -- PBX Dialing Codes None
FLASH 13 1-4 Executive/Secretary Pairs None
FLASH 14 1-2 Relay Programming None
FLASH 15 BAUD RATE ASSIGNMENTS
1 Port #1 (RS-232 on optional MISB) 9600 Baud
2 Port #2 (RS-232 on optional SIU on MISB) 9600 Baud
3 Port #3 (modem - baud auto-negotiated) None
FLASH 20 1 DISA Access Code 100
2 Database Admin Password 3226Table 2-18: System Parameter Defaults
Program CodeFlexible
ButtonFeaturesDefault Value
(after initialization) 
						

							2-234System Parameters
Chapter 2 - Features and Operation
Programming Steps
1. Press the SYSTEM PARAMETERS flexible button (FLASH 80, Button #1). The following 
message displays:
2. Press the HOLD button. A confirmation tone sounds.
Print System Parameters
Description
The currently stored customer database can be printed or uploaded into a file. This command 
dumps the entire database as a permanent record which can serve as a hardcopy of the 
database. The system baud rate must match that of the printer or receiving device. When 
printing the System Parameters the following data prints:

All System Timers

All System Wide Options (External Night Ringing, Hold Preference)

Attendant Station(s) Programming

Other System Assignments (Page/Relay Assign, Exec/Sec, SMDR)

Weekly Night Mode Schedule
FLASH 21 1 SMDR Enable/Disable No
2 Long Distance/Local Assignment Long Distance
3 Character Print Assignment 80
5SMDR Port Assignments Port #1
FLASH 22 1 Automatic/Manual Operation Auto = No
2-8 Day of Week Programming M-F 08:00 17:00
Sat-Sun ##:## ##:##
INITIALIZE   SYS   PARAM
PRESS   HOLD
Table 2-18: System Parameter Defaults
Program CodeFlexible
ButtonFeaturesDefault Value
(after initialization)