Vodavi Starplus Triad S Installation Programming Manual
Have a look at the manual Vodavi Starplus Triad S Installation Programming Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 60 Vodavi manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
STARPLUSTM Triad-S Feature Package 4 System Programming & Operation
Copyright © 2002 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only.
Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited
and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The information
furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in
all cases.
STARPLUS and TriadTM are registered trademarks of VODAVI Technology, Inc.
mlj/2002 Issue Release Date Changes
28-99
Feature Package 2 {FP2} enhancements have been added.
Manual content contains extensive revisions.
2.1 12-99
Feature Package 2 {FP2} updates have been added.
Manual content has been revised.
35-00
Feature Package 3 {FP3} enhancements have been added.
Manual layout has been reformatted.
3.1 8-00 Manual content has been revised.
3.2 3-01 Manual content has been revised for correctness and clarity.
4.0 4-02
Feature Package 4 {FP4} enhancements have been added.
Manual incorporates information previously contained in
the Product Description Manual.
Enhanced flexible numbering is incorporated.
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for and should not be used
within Life Support applications. Life Support systems are equipment intended to
support or sustain life and whose failure to perform when properly used in
accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement of defective
components and does not cover injury to persons or property or other consequential
damages.
Contentsi Contents General Description ................................................................................................................................ 1-2 System Features ................................................................................................................................ 1-3 Digital Keyset Telephones ............................................................................................................. 1-4 Digital Keyset/Button Diagram .................................................................................................... 1-6 About This Manual .................................................................................................................................. 2-2 Content Summary ............................................................................................................................ 2-2 Manual Format & Description ...................................................................................................... 2-3 911 Feature ................................................................................................................................................ 2-4 911 Alert ............................................................................................................................................... 2-5 Enhanced 911 Integration ............................................................................................................. 2-6 Enhanced 911 Power Failure Station ......................................................................................... 2-7 Account Code ............................................................................................................................................ 2-7 Account Codes - Forced ................................................................................................................. 2-8 Account Codes - Traveling COS (Verified) ................................................................................ 2-9 Initialize Verified Account Code Table ...................................................................................... 2-12 Print Verified Account Codes ....................................................................................................... 2-13 Answering Machine Emulation ........................................................................................................... 2-14 Attendant Assignment / Features ...................................................................................................... 2-15 Automatic Call Distribution (ACD) ..................................................................................................... 2-15 Automatic Privacy .................................................................................................................................... 2-16 Background Music ................................................................................................................................... 2-16 Battery Back-Up (Memory) ................................................................................................................... 2-17 Baud Rate Assignments ......................................................................................................................... 2-17 Call Back ...................................................................................................................................................... 2-18 Manual Callback ................................................................................................................................ 2-18 Automatic Call Back Timer ............................................................................................................ 2-20 Auto Callback - DSS / BLF ............................................................................................................... 2-20 Message Callback - DSS / BLF Flash Rate .................................................................................. 2-21 Call Coverage ............................................................................................................................................. 2-21 Call Coverage Ring Timer ............................................................................................................... 2-23 Call Forward ............................................................................................................................................... 2-23 Call Forwarding ................................................................................................................................. 2-23 Call Forward - All Calls ..................................................................................................................... 2-25 Call Forward - Busy ........................................................................................................................... 2-26 Call Forward - Busy / No Answer ................................................................................................. 2-27 Call Forward - Follow Me ............................................................................................................... 2-28 Call Forward - No Answer .............................................................................................................. 2-29 Call Forward - External (Off-Net) ................................................................................................. 2-30 Call Forward Button Flash Rate .................................................................................................... 2-31 Call Forward Display ........................................................................................................................ 2-31 Call Forward - Preset ............................................................................................................................... 2-32 Preset Call Forward - Station ........................................................................................................ 2-33
iiContents Preset Call Forward - CO Line ....................................................................................................... 2-35 Preset Forward Voice Mail ID ........................................................................................................ 2-36 Preset Forward Timer (Incoming Call to a Destination) ...................................................... 2-37 Calling Forward Override ...................................................................................................................... 2-38 Calling Station Handsfree Mode Override ...................................................................................... 2-38 Calling Station Tone Mode Override ................................................................................................. 2-38 Call Park ....................................................................................................................................................... 2-39 Call Park - System .............................................................................................................................. 2-39 Call Park Recall Timer ...................................................................................................................... 2-40 Call Park - Personal ........................................................................................................................... 2-40 Call Park - Station .............................................................................................................................. 2-42 Call Pickup .................................................................................................................................................. 2-42 Directed Call Pickup ......................................................................................................................... 2-44 Group Call Pickup ............................................................................................................................. 2-45 Call Transfer ............................................................................................................................................... 2-45 Ringback on Transfer ....................................................................................................................... 2-47 Unanswered CO Call Transfer ....................................................................................................... 2-47 Camp On ..................................................................................................................................................... 2-48 Camp On Button Flash Rate .......................................................................................................... 2-49 Camp On Recall ................................................................................................................................. 2-49 Centrex/PBX ............................................................................................................................................... 2-50 CO / PBX Programming .................................................................................................................. 2-50 Off-Hook Preference ........................................................................................................................ 2-51 Private Line Appearance ................................................................................................................ 2-51 Programming , #, and Hook-Flashes into Speed Dial ....................................................... 2-51 Centrex/PBX Flash ............................................................................................................................ 2-51 Centrex/PBX Flash Timer ................................................................................................................ 2-52 Centrex / PBX Transfer .................................................................................................................... 2-52 PBX Dialing Codes ............................................................................................................................ 2-53 Class Of Service ......................................................................................................................................... 2-54 Class of Service - CO Line ............................................................................................................... 2-55 Station Day Class of Service .......................................................................................................... 2-56 Station Night Class of Service ....................................................................................................... 2-57 CO Line - Access ....................................................................................................................................... 2-59 CO Line Attributes ................................................................................................................................... 2-60 Initialize CO Line Attributes .......................................................................................................... 2-60 Print CO Line Attributes ................................................................................................................. 2-61 CO Line DTMF Sending .......................................................................................................................... 2-63 DTMF / Dial Pulse Programming .................................................................................................2-63 DTMF On/Off Time Operation ...................................................................................................... 2-64 CO Line Group ........................................................................................................................................... 2-64 Line Group Access - Station .......................................................................................................... 2-64 CO Line Group Programming ....................................................................................................... 2-66 CO Line - Identification .......................................................................................................................... 2-67 CO Line Identification Display ...................................................................................................... 2-67
Contentsiii CO Line - Incoming Ringing Assignment ........................................................................................ 2-69 CO Line Ringing Assignments ...................................................................................................... 2-69 Incoming CO Line Ringing - Setting Flash Rate ..................................................................... 2-72 Display Ring Assignments ............................................................................................................. 2-72 Reseize Timer ..................................................................................................................................... 2-73 Guard Timer ........................................................................................................................................ 2-74 Transmit Volume ............................................................................................................................... 2-74 CO Line Loop and Pool Buttons .......................................................................................................... 2-75 In-Use Hold (I-Hold) Flash Rate .................................................................................................... 2-77 CO Line - Loop Supervision .................................................................................................................. 2-78 Loop Supervision Programming ................................................................................................. 2-78 CO Line - Queue ........................................................................................................................................ 2-79 Line Queuing ...................................................................................................................................... 2-79 CO Line Queue Button Flash Rate ...............................................................................................2-81 CO Line - Ringing Options .................................................................................................................... 2-81 Transfer CO Ringing ......................................................................................................................... 2-82 Recall CO Ringing ............................................................................................................................. 2-83 Queued CO Ringing Flash Rate .................................................................................................... 2-84 Reminder Ring Timer ....................................................................................................................... 2-84 CO Direction ....................................................................................................................................... 2-85 CO Port Parameters ................................................................................................................................. 2-86 Initialize CO Port Assignments / Flexible Numbering Assignments .............................. 2-86 Print CO Port Parameters and Feature Codes ........................................................................ 2-87 CO Ring Detect Timer ............................................................................................................................. 2-88 Conference ................................................................................................................................................. 2-88 Conference Enable/Disable .......................................................................................................... 2-88 Conference / DISA Timer ................................................................................................................ 2-90 Conference Combinations ............................................................................................................ 2-90 Cordless Key Telephone Unit Feature Button ............................................................................... 2-92 Database Administration ...................................................................................................................... 2-94 Administration Access .................................................................................................................... 2-94 Administration Password ............................................................................................................... 2-96 Database Printout (Dump) ................................................................................................................... 2-97 Dial Pulse Sending ................................................................................................................................... 2-98 Dial Pulse Parameters ...................................................................................................................... 2-98 Pulse Dial Inter-Digit Timer ........................................................................................................... 2-98 Pulse-to-Tone Switchover ............................................................................................................. 2-99 ICLID Ringing Assignments ........................................................................................................... 2-99 View ICLID Ringing Assignments ................................................................................................2-100 Direct Inward System Access (DISA) ................................................................................................. 2-102 DISA Access Code ............................................................................................................................. 2-102 DISA Programming .......................................................................................................................... 2-102 DISA Call Forwarding ....................................................................................................................... 2-103 DISA CO-to-CO ................................................................................................................................... 2-104 Direct Station Selection / Busy Lamp Field ..................................................................................... 2-105
ivContents Direct Transfer Mode .............................................................................................................................. 2-106 Directory Dial ............................................................................................................................................. 2-106 Initialize Directory Dial Table Parameters ................................................................................ 2-111 Print Directory Dial Table Parameters ....................................................................................... 2-112 Dial-By-Name ..................................................................................................................................... 2-113 Distinctive Ringing .................................................................................................................................. 2-114 CO Line Distinctive Ring Tone ...................................................................................................... 2-114 Enabling/Disabling Distinctive Ring Tone ............................................................................... 2-116 Ring Tone - Station (User Selectable) ........................................................................................ 2-116 Do Not Disturb .......................................................................................................................................... 2-118 One-Time Do Not Disturb .............................................................................................................. 2-120 Do Not Disturb Button Flash Rate ............................................................................................... 2-120 Do Not Disturb - DSS / BLF Flash Rate ....................................................................................... 2-121 Executive Override .................................................................................................................................. 2-121 Executive Override - Enable/Disable ......................................................................................... 2-121 Executive Override Blocking ......................................................................................................... 2-124 Executive Override Warning Tone .............................................................................................. 2-125 Barge-In Warn Tone ......................................................................................................................... 2-126 Executive / Secretary Pairs .................................................................................................................... 2-127 External Day Ring ..................................................................................................................................... 2-128 External Night Ring ................................................................................................................................. 2-128 Fixed Station/Port Number .................................................................................................................. 2-129 Flash Rates (Programmable) ................................................................................................................ 2-129 Flexible Button Assignment ................................................................................................................. 2-130 Flexible Button ................................................................................................................................... 2-131 Display Flexible Buttons ................................................................................................................. 2-135 Flexible Numbering ................................................................................................................................ 2-138 Station Port Inquiry .......................................................................................................................... 2-140 Group Listening ........................................................................................................................................ 2-140 Headset Mode ........................................................................................................................................... 2-141 Hold - Exclusive ......................................................................................................................................... 2-142 Exclusive Hold Flash Rate ............................................................................................................... 2-143 Exclusive Hold Recall Timer ........................................................................................................... 2-143 Hold - Preference ..................................................................................................................................... 2-144 Hold - System ............................................................................................................................................ 2-144 System Hold Flash Rate .................................................................................................................. 2-144 System Hold Recall Timer .............................................................................................................. 2-145 Hot Keypad ................................................................................................................................................. 2-145 Hot Line / Ring Down ............................................................................................................................. 2-145 Hunt Groups .............................................................................................................................................. 2-146 Station / Pilot / Pilot All Ring -- Hunting Assignments ........................................................ 2-147 Initialize Hunt Group Parameters ................................................................................................ 2-148 Print Hunt Group Parameters ....................................................................................................... 2-148 Idle Speaker Mode ................................................................................................................................... 2-149 Incoming Calling Line Identification ................................................................................................. 2-149
Contentsv Intercom ...................................................................................................................................................... 2-150 Intercom Calling ................................................................................................................................ 2-151 Incoming Intercom Ringing Flash Rate .................................................................................... 2-152 Intercom Hold Button Flash Rate ................................................................................................ 2-153 Intercom Signaling Select .............................................................................................................. 2-153 Intercom Transfer ............................................................................................................................. 2-154 Inter-Digit Time-Out ............................................................................................................................... 2-154 Keyset Mode .............................................................................................................................................. 2-154 Last Number Redial ................................................................................................................................. 2-157 LCD ................................................................................................................................................................ 2-158 LCD Display - Contrast .................................................................................................................... 2-158 LCD Interactive Display .................................................................................................................. 2-158 Leading Digit ............................................................................................................................................. 2-165 Least Cost Routing ................................................................................................................................... 2-165 Message Wait ............................................................................................................................................ 2-167 Message Waiting Reminder Tone ...................................................................................................... 2-168 Music-On-Hold .......................................................................................................................................... 2-169 MOH Assignments ............................................................................................................................ 2-169 Music-On-Hold - Enable/Disable ................................................................................................. 2-170 Music-On-Hold (per CO Line) ....................................................................................................... 2-170 Mute Key ..................................................................................................................................................... 2-172 Name In Display ........................................................................................................................................ 2-172 Name / Number Display At Idle ................................................................................................... 2-173 Name / Number Translation Table .................................................................................................... 2-174 Night Service ............................................................................................................................................. 2-176 Automatic / Manual Operation .................................................................................................... 2-177 Day of Week Programming ........................................................................................................... 2-178 Automatic Night Mode Operation ............................................................................................. 2-178 External Night Ringing .................................................................................................................... 2-178 Manual Operation ............................................................................................................................ 2-178 Night Class of Service (COS) .......................................................................................................... 2-178 Night Ringing Assignments .......................................................................................................... 2-178 Universal Night Answer (UNA) ..................................................................................................... 2-178 Weekly Night Mode Schedule ...................................................................................................... 2-179 Off-Hook Signaling .................................................................................................................................. 2-179 Off-Hook Voice Over ............................................................................................................................... 2-179 Outside Calls .............................................................................................................................................. 2-183 Paging .......................................................................................................................................................... 2-183 Paging Access .................................................................................................................................... 2-184 Paging - Meet Me .............................................................................................................................. 2-186 Paging Time-Out Timer .................................................................................................................. 2-186 Page Warning Tone .......................................................................................................................... 2-186 Paging Zone(s) ................................................................................................................................... 2-187 Pause Timer ................................................................................................................................................ 2-188 Personal Messages .................................................................................................................................. 2-189
viContents Pre-assigned Messages ................................................................................................................... 2-189 Custom Messages ............................................................................................................................. 2-190 Date and Time Entry Messages .................................................................................................... 2-191 Scrollable Canned Messages ........................................................................................................ 2-192 Personal Messages Flexible Button ............................................................................................ 2-193 Preferred Line Answer ............................................................................................................................ 2-194 Privacy Release .......................................................................................................................................... 2-195 Per CO Line Option ........................................................................................................................... 2-195 Per Station Option ............................................................................................................................ 2-197 Private Line ................................................................................................................................................. 2-199 Recall ............................................................................................................................................................ 2-199 Answering a Recall ........................................................................................................................... 2-199 Transfer Recall Timer ....................................................................................................................... 2-199 Repeat Redial ............................................................................................................................................. 2-200 Relay Programming ................................................................................................................................ 2-201 Remote Administration ......................................................................................................................... 2-202 Program Mode Entry ....................................................................................................................... 2-202 Modem Answer Timer ..................................................................................................................... 2-202 Database Upload/Download ........................................................................................................ 2-203 Remote System Monitor And Maintenance ................................................................................... 2-203 Maintenance ....................................................................................................................................... 2-203 Monitor ................................................................................................................................................. 2-203 Ring Down/Hot Line/Off-Hook Preference ..................................................................................... 2-204 Save Number Redial (SNR) .................................................................................................................... 2-207 Serial Number (MPB) ............................................................................................................................... 2-207 Single Line Telephone ............................................................................................................................ 2-208 Compatibility ...................................................................................................................................... 2-208 SLT DTMF Receiver Timer .............................................................................................................. 2-208 SLT Hook Flash Timer ...................................................................................................................... 2-208 SLT Hook Flash Bounce Timer ...................................................................................................... 2-209 Software Version (MPB) ......................................................................................................................... 2-210 Speakerphone ........................................................................................................................................... 2-210 Speakerphone Options ................................................................................................................... 2-210 Speakerphone Operation .............................................................................................................. 2-212 Speed Dial ................................................................................................................................................... 2-212 Station Speed Dial Numbers ........................................................................................................ 2-212 System Speed Dial Access ............................................................................................................. 2-214 System Speed Bin Access ............................................................................................................... 2-215 Speed Bins/Chaining ....................................................................................................................... 2-217 Initialize System/Station Speed Numbers ............................................................................... 2-217 Print System Speed Numbers ...................................................................................................... 2-218 Station Attributes ..................................................................................................................................... 2-219 Initialize Station Attributes ............................................................................................................ 2-219 Print Station Attributes ................................................................................................................... 2-221 Station Identification .............................................................................................................................. 2-222
Contentsvii Station ID Lock ................................................................................................................................... 2-224 Station Message Detail Recording ..................................................................................................... 2-225 SMDR Enable / Disable .................................................................................................................... 2-227 Long Distance / All Calls ................................................................................................................. 2-228 Character Print Assignment .......................................................................................................... 2-228 Baud Rate Display ............................................................................................................................. 2-228 SMDR Port Assignments ................................................................................................................. 2-229 SMDR Call Qualification Timer ..................................................................................................... 2-229 Station Relocation ................................................................................................................................... 2-230 System Parameters .................................................................................................................................. 2-231 Initialize System Parameters ......................................................................................................... 2-231 Print System Parameters ................................................................................................................ 2-234 System Reset .............................................................................................................................................. 2-237 Text Messaging (Silent Response) ..................................................................................................... 2-237 Toll Restriction .......................................................................................................................................... 2-239 Entering Toll Table ........................................................................................................................... 2-242 Allow Table ......................................................................................................................................... 2-243 Deny Table .......................................................................................................................................... 2-245 Special Table ....................................................................................................................................... 2-246 Display Toll Table Entries ............................................................................................................... 2-247 Initialize Exception Tables ............................................................................................................. 2-248 Print Exception Tables .................................................................................................................... 2-249 Toll Restriction Related Items ....................................................................................................... 2-250 Uniform Call Distribution ...................................................................................................................... 2-251 Universal Day/Night Answer ................................................................................................................ 2-251 Universal Day Answer (UDA) ........................................................................................................ 2-252 Universal Night Answer (UNA) ..................................................................................................... 2-253 Voice Mail .................................................................................................................................................... 2-254 Alternate Voice Mail Group ........................................................................................................... 2-255 Standard Leave Mail Index Entry ................................................................................................. 2-256 Retrieve Mail Index Entry ............................................................................................................... 2-256 Station Assignments ........................................................................................................................ 2-257 No Answer Leave Mail Index Entry ............................................................................................. 2-257 Busy Leave Mail Index Entry ......................................................................................................... 2-258 VMID Station Numbers ................................................................................................................... 2-258 VM Transfer with ID Digits ............................................................................................................. 2-259 VM Tone Mode Calling Option .................................................................................................... 2-260 Voice Mail ID Translation ................................................................................................................ 2-260 Message Waiting Indication ......................................................................................................... 2-261 Message Wait / VM Button Flash Rate ....................................................................................... 2-262 Voice Mailbox Button ...................................................................................................................... 2-263 Voice Mail Group Button ................................................................................................................ 2-263 Initialize Voice Mail Group Parameters ..................................................................................... 2-264 Print Voice Mail Group Parameters ............................................................................................ 2-265 Voice Mail In-Band Features ................................................................................................................. 2-266
viiiContents In-Band Signaling Integration ...................................................................................................... 2-266 Voice Mail In-Band Digits ............................................................................................................... 2-267 Voice Mail Transfer / Forward ....................................................................................................... 2-267 Voice Mail Broker .............................................................................................................................. 2-268 Voice Mail ID Digit Length ............................................................................................................. 2-268 Voice Mail Modem Access ............................................................................................................. 2-269 Voice Mail One-Touch Recording ...................................................................................................... 2-270 One-Touch Recording Warning Tone ....................................................................................... 2-271 Voice Mail Outpulsing Table ................................................................................................................ 2-272 Voice Mail In-Band Signaling ........................................................................................................ 2-272 Voice Mail Disconnect Table ......................................................................................................... 2-274 Volume Control ......................................................................................................................................... 2-275 Introduction ............................................................................................................................................... 3-3 Attendant Features - Index ................................................................................................................... 3-4 911 Alert ............................................................................................................................................... 3-5 Attendant CO Line External (Off-Net) Forward ............................................................................. 3-5 Attendant Custom Message ................................................................................................................ 3-6 Attendant Day/Night/Special .............................................................................................................. 3-8 Attendant Directory List Programming ...........................................................................................3-8 Attendant Disable Outgoing CO Line ............................................................................................... 3-12 Attendant Override ................................................................................................................................. 3-12 Attendant Setting Time and Date ...................................................................................................... 3-13 Attendant Station Assignment ........................................................................................................... 3-14 Attendant Unavailable ........................................................................................................................... 3-15 Attendant Voice Mail Alarm Clear ...................................................................................................... 3-16 DSS/BLF Console with Map .................................................................................................................. 3-16 Busy Lamp Field Indicators ........................................................................................................... 3-16 Direct Station Calling ....................................................................................................................... 3-16 Release Key ......................................................................................................................................... 3-16 Transfer Search .................................................................................................................................. 3-16 Mapping Options .............................................................................................................................. 3-17 Station ID for DSS / BLF Console With Map ............................................................................. 3-18 Display Timer ............................................................................................................................................. 3-19 ICLID Call Management Tables ........................................................................................................... 3-19 Answered Call Management Table ............................................................................................ 3-19 Unanswered Call Management Table ....................................................................................... 3-20 Recall ............................................................................................................................................................ 3-21 Attendant Recall Timer ................................................................................................................... 3-21 Release Button .......................................................................................................................................... 3-22 Speed Dial - System Storing ................................................................................................................. 3-22 Automatic Call Distribution .................................................................................................................. 4-3 ACD Help .............................................................................................................................................. 4-3 ACD/UCD Calls In Queue Status Display .................................................................................. 4-4 ACD/UCD Available/Unavailable ................................................................................................ 4-5 ACD Call Factor .................................................................................................................................. 4-6