Vodavi Starplus Triad S Installation Programming Manual

							Uniform Call Distribution4-47
Chapter 4 - Call Distribution - ACD/UCD
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following 
message displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
PRINT  UCD  GROUP
PRESS  HOLD
PRINTING  UCD  GROUP 
						

							4-48Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD 
						

							A
ICLID / Caller ID
This specification provides the functional and implementation definition for the
addition of the ICLID feature to the Triad-S Digital Key Telephone System. 
						

							











 
 
 
 
 
 
						

							IntroductionA-3
Chapter  - ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be activated from the Central Office so the 
numbers or name, if available, of the calling party are delivered over the individual tip and 
ring of the CO lines during the first silent interval between ringing.
The following illustration depicts the configuration presumed for the implementation of the 
ICLID feature for the system. The phones are presumed to be in an ACD or UCD group in 
order to allow proper operation with the system.
Figure A-1: Caller ID System Configuration
KSU
CO LINES
ICLID
Interface
Unit
RS-232RS-232ICLID
Interface
Unit 
						

							A-4Functional Performance
Chapter  - ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming call number/name on the SMDR printout.

Management of an Unanswered Call table from a display phone with appropriate 
privilege level to allow tracking of unanswered calls for statistical information and return 
call management.

Local translation of incoming numbers to names according to a table of number/name 
equivalences which can be administered by the system.
Caller ID Name/Number
Description
The Caller ID Name/Number feature allows a station user to program a flexible button to view 
both the number and name on the LCD when receiving a Caller ID CO call. The top line of the 
LCD displays the number of the caller and the bottom line of the LCD displays the name.
Caller ID Name/Number
Description
The Caller ID Name/Number feature lets a station user program a flexible button to view the 
number and name on the LCD when receiving a Caller ID CO call.
If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is 
displayed. During the call, the user can press the flexible button to view the normal call 
information. The LCD displays the number of the caller on the top line the name on the 
bottom line.
Operation
To program a Caller ID Name/Number button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button. A confirmation tone sounds.
3. Dial 653 (Caller ID Name/Number code).
DEFAULT … No button is assigned on telephones.

SINGLE LINE TELEPHONE
SLTs cannot display Caller ID information. 
						

							Caller ID Name/NumberA-5
Chapter  - ICLID / Caller ID
Conditions
» When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call 
Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call 
Timer and the standard call information, they can press the flexible button to toggle 
between the name/number and normal mode.
» A flexible button must be programmed for this feature to operate.
Calling Number / Name Display
Description
The Calling Number/Name Display feature is intended as the basic offering of the ICLID 
service when associated with the Triad-S. Whenever an incoming call is received at the 
system, the number received along with the ringing signal is stored in the line control tables 
and used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at which 
the LINE RINGING is displayed in the system.
With the availability of the Calling Name feature, if the calling name is provided, the system 
delivers that to the display instead of the calling number.
The specification for this feature is that the system displays its LINE RINGING message as 
normally implemented and alter that display to the calling number/name if the information is 
made present on the line.
This allows the normal operation of the system when ICLID information is not presented or 
the device which intercepts it and provides the information to the KSU is missing or failed.
-or-

If the Calling Name is available, the display is shown as above where X... represents the 
internal table storage of the calling name. Note that although the Central Office delivery 
of the calling name is 15-characters, the internal table used to store the name for 
translation of a received number is 24-characters in width.
If two lines are ringing in at the same time, the display shows the oldest line 
information. After one of the lines is answered, the display shows the information on 
the unanswered line.
00000000011111111122222
123456789012345678901234
bbbbbNNNNNNNNNNNNNNbbbbb
XXXXXXXXXXXXXXXXXXXXXXXXXXX 
						

							A-6Caller ID Name/Number
Chapter  - ICLID / Caller ID

If the Central Office delivers a Name, it is positioned left justified in the 24-character field 
on the display. Note that if a number is received which matches a number/name 
translation, the translated name is used and the name delivered from the Central Office is 
effectively discarded.

If No Name is available from the Central Office or a Translation Table, the delivered 
number is displayed as the repeated character N (14 characters).
Incoming Number/Name for SMDR Records
Description
When the Incoming Number/Name feature is implemented, the system operates normally in 
the absence of ICLID information or the failure of the ICLID equipment. If the information is 
present at the time that an SMDR record is generated for a call, it alters the content and 
format of the SMDR output record.

If the calling number is available, the number is output in the SMDR record in the same 
location as the dialed number is located in the outgoing call record.

If the calling name is present, an additional line is output in the SMDR identifying the 
name. This record immediately follows the normal SMDR record. The normal SMDR 
record includes an indicator that states the following record with name identification is 
present.
Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to 
provide caller identification for statistical and call-back purposes.
Caller-Entered ICLID Digits
Description
The Caller-Entered ICLID Digits feature is available with optional software. The Guaranteed 
Message announcement feature provides a means to force incoming callers to an 
announcement before being placed into an ACD Queue or routed to an agent.
The outside callers are presented with the entire message before being routed to the ACD 
Group. Agents in an ACD Group with a Guaranteed Message enabled receives incoming 
callers only after the caller has heard the designated recorded announcement in its entirety.
The Guaranteed Message feature also provides an option to capture digits dialed by the 
incoming caller which can be inserted as ICLID incoming number identification.
If the Guaranteed Message announcement is programmed in Admin, incoming ACD calls is 
routed to the Guaranteed Message RAN before going to the ACD Group. If the ICLID option is 
selected, digits received before the announcement time-out is captured and inserted as 
incoming ICLID number information.
When the ICLID option is selected, a [#] is recognized as a termination of the announcement 
and a [

] is recognized as an entry error. An entry error removes the ICLID number and the 
incoming caller can re-enter their phone number. 
						

							ICLID ProgrammingA-7
Chapter  - ICLID / Caller ID
Local Name Translation
Description
An administrable table provides a local translation from a received calling number to a name. 
This table can be administered by the customer from the attendant console location. In cases 
of conflict between the name delivered from the CO and that in the local translation table, 
the local translation table shall rule. 200 entries are provided.
ICLID Programming
Description
The Triad-S system can provide ICLID input on the RS-232C connector of the optional MISB. 
When ICLID is desired, the following system-wide parameters determine how the ICLID 
information is distributed.
Programming Steps
1. Press FLASH and dial [56]. The following message displays:
2. To program ICLID features, use the flexible button(s) as defined in the following 
procedures.
Button # 1 = Disable/Enable
Button # 2 = Name In Display
Button # 3 = Baud Rate Display
Button # 4 = Port Assignment
3. After all entries are made, press HOLD to accept the data.
When entering the ICLID features programming area the buttons on the digital telephone are 
defined as shown below:
ICLID  NAME  BAUD  PORT
NO      YES       9600     1
ENABLE / 
DISABLENAMEBAUD
RATEPORT

1Q
2W
3E
4R 
						

							A-8ICLID Programming
Chapter  - ICLID / Caller ID
Enable / Disable
Description
The ICLID (Incoming Calling Line IDentification) feature was added to the Triad-S system. These 
features are unavailable unless the Basic ICLID Software package was purchased separately. 
For this feature to operate properly, it must be activated from the Central Office so the 
numbers of the calling party are delivered over the individual tip and ring of the CO lines 
during the first silent interval between ringing.
Programming Steps
1. Press the DISABLE/ENABLE flexible button (FLASH 56, Button #1) to toggle between the 
options of NO for disable and YES for enable.
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … ICLID is disabled (NO option).
Name in Display
Description
The system can be set to display the incoming telephone number or the persons name on 
the LCD display.
Programming Steps
1. Press the NAME flexible button (FLASH 56, Button #2) to toggle between the options of 
NO to show the name or YES to show the incoming telephone number in the LCD.
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … The system shows the telephone number on the LCD display (YES option).
Baud Rate Display
Description
The Triad-S system can provide ICLID input on the standard RS-232C of the optional MISB. 
The baud rate is displayed as 150, 300, 600, 1200, 2400, 4800, 9600, or 19.2K baud.
Programming Steps
The ICLID baud rate is programmed using FLASH 15 Baud Rate assignments. The LCD 
displays the current baud rate based on which number is assigned to the ICLID Port number.
DEFAULT … Baud Rate is 9600.
When FLASH 56, Button #3 is pressed, an error tone is received.