Vodavi Starplus Triad S Installation Programming Manual
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General Description1-3 Chapter 1 - Introduction System Features This page displays a condensed list of the extensive features available in the Triad-S System: 911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Call Distribution (ACD) * Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - System Call Pickup Call Transfer Camp On Centrex/PBX Class Of Service (COS) CO Line - Access CO Line Attributes CO Line DTMF Sending CO Line Group CO Line - Identification CO Line - Incoming Ringing Assignment CO Line Loop and Pool Buttons CO Line - Loop Supervision CO Line - Queue CO Line - Ringing Options CO Por t Parameters CO Ring Detect Timer Conference Cordless Key Telephone Unit Feature Button Database Administration Database Printout (Dump) Dial By Name Dial Pulse Sending Direct Inward System Access (DISA) Direct Station Selection / Busy Lamp Field Direct Transfer Mode Directory Dial Distinctive Ringing Do Not Disturb Executive Override Executive / Secretary Pairs External Day Ring External Night Ring Fixed Station/Por t Number Flash Rates (Programmable) Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold - Exclusive Hold - Preference Hold - System Hot Keypad Hot Line / Ring Down Hunt Groups ICLID / Caller ID* Idle Speaker Mode Incoming Calling Line Identification Initializing - System Parameters Intercom Inter-Digit Time-Out Keyset Mode Last Number Redial LC D - Con trast LCD - Display Least Cost Routing (LCR) Message Wait Message Waiting Reminder Tone Music-On-Hold Mute Key Name In Display Name / Number Translation Table Night Service Off-Hook Signaling Off-Hook Voice Over Outside Calls Paging Pause Timer PBX Dialing Codes Personal Messages Preferred Line Answer Printing - System Parameters Privacy Release Private Line Recall Repeat Redial Relay Programming Remote Administration* Remote System Monitor And Maintenance* Save Number Redial (SNR) Serial Number (MPB) Single Line Telephone (SLT ) Software Identification (MPB) Software Version (MPB) Speakerphone Speed Dial Station Attributes Station Identification Station Message Detail Recording Station Relocation Station Speed Dial Numbers System Parameters System Reset System Speed Bin Access Text Messaging (Silent Response) Toll Restriction Uniform Call Distribution (UCD) Universal Day/Night Answer Voice M ail Voice Mail In-Band Features Voice Mail One-Touch Recording Voice M ail Outpulsing Table Volume Control * = May require additional hardware or software
1-4General Description Chapter 1 - Introduction Digital Keyset Telephones Each Triad-S System provides all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook. When this occurs, audio is transmitted to the station user through the station’s speaker. Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flexible feature buttons are described as follows: » CALL BACK button lets you initiate a call back request to another busy station. As soon as that station becomes idle, the station that left the call back request is automatically signaled. A flexible button must be assigned to use this feature. » PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or recalling outside call to a specific unattended station, by group or directed call pick-up. » DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb mode to eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. The station in DND can use the telephone to make normal outgoing calls. On Attendant stations, this button becomes the system Night Mode button. A flexible button must be assigned to use this feature. » LINE QUEUE button lets you queue to an outside line when all lines in a group are busy. Your station is placed in queue, awaiting a line in the same group to become available. Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly. Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving station receives three tone bursts prior to the announcement. If a tone ringing call, the receiving station hears a tone ring every 2.4 seconds. Enhanced 8-Button Speakerphone The Enhanced 8-button Digital Telephone is compact in size with many features normally found only in larger telephone. The 8 flexible, dual-color LEDs can be assigned as DSS,CO/PBX/Centrex or feature/function buttons. When used as DSS buttons, station status can be seen in a single glance. When used as CO/PBX/ Centrex buttons, line status is easily monitored. The 4 fixed features include oversized on/off and hold buttons and fixed volume buttons. The 4 flexible buttons can be assigned as a CO/PBX line, DSS button, Speed Dial or Feature button. To help manage calls more efficiently, this integrated speakerphone has call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook.
General Description1-5 Chapter 1 - Introduction Executive 12-Button Speakerphone The Executive 12-button Digital Telephone has 12 flexible buttons with dual color LEDs that can be assigned as DSS, CO/PBX/Centrex or feature/function buttons. Each flexible button can be assigned as a CO/ PBX line, DSS button, Speed Dial or Feature button. As DSS buttons, station status can be seen in a single glance. When used as CO/PBX/Centrex buttons, line status is easily monitored. The telephone also features 11 fixed feature buttons including on/off, mute and hold buttons, speed dial, message wait, forward and a volume control bar. Executive 24-Button Speakerphone The Executive 24-button Digital Telephone has 24 flexible, dual color LEDs that can be customized for each application. When the flexible button are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored. This integrated speakerphone offers call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook. Elite 30-Button Large Screen Telephone The Elite 30-Button Large Screen Display telephone provides one-touch access to an interactive menu of commonly used features such as DND, last number redial, voice mail, speed dial, and call park. The large display telephone has 11 fixed-feature buttons and 30 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/ function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, a 7-line by 16-character LCD with 10 softkeys, and long life LEDs. Additional features include: on-screen name directory, a monthly calendar display, voice mail feature displays, and 11 message status options.
1-6General Description Chapter 1 - Introduction DSS Console When the DSS Console is added, 48 additional buttons can be used to support an attendant or answering position. Digital Keyset/Button Diagram The following illustration and its corresponding table describe the fixed features of the Vodavi 24-Button Digital Display Telephone. Programming Requirement A 24-button display telephone is necessary when programming the system features and functions available with the Triad-S System. Figure 1-1: Digital Key Telephone VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS H O L D STA 153 JUL 21 99 12:31 pm 12345 6 78 9 10 11 12 1314 15 16 O N / O F FM U T E 123 abcdef 456 jklmno 789 tuvwxy 0 oper ghi prs S#
General Description1-7 Chapter 1 - Introduction Table 1-1: Digital Key Telephone Buttons NUMBER FEATURE BUTTON FUNCTION 1Display (Executive Models only)Displays information about telephone status, dialing directories, and text message information. 2h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy. 3msg Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. 4conf Key Used to establish conference calls. 5forward Key Used to forward your calls to another destination, such as a station or voice mail. 6speed Key Used to access speed dialing, save number redial, and last number redial. This button also is used to access flex button programming. 7trans Key Used to transfer an outside call from one station to another. 8mute Key Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you. 9camp-on Key Used to alert a busy station that an outside line is on hold and waiting for them. 10on/off Key Used to make a call without lifting the handset. 11flash Key Used to end an outside call and to restore dial tone without hanging up receiver. 12volume Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 13hold Key Used to place outside calls on hold or to retrieve held calls. 14Microphone Used to talk with other party without using the handset. 15Speaker Outputs tones and voice at your extension. 16Flexible Button Keys Used to access outside lines or access call-handling features.
2 Features and Operation Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix D.
2-2About This Manual Chapter 2 - Features and Operation About This Manual Content Summary Chapters The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions. 2 - Features & Operation 3 - Attendant Features & Operation 4 - Call Distribution - ACD / UCD Appendices These Appendix chapters contain detailed information on how to use the more complex features available. A - ICLID / Caller ID B - Least Cost Routing (LCR) Worksheets and Tables have been placed at the end of this book for easy access to specific customer system information and frequently-used flash and feature codes. C - Customer Database Worksheets D - Quick Reference Tables Flash Codes Default Numbering Plan Part Numb ers
About This Manual2-3 Chapter 2 - Features and Operation Manual Format & Description This diagram explains how the Features/Operations are organized in the following chapters and appendices. The manual format follows the basic outline as shown, but omits those elements that do not apply to a particular Feature or Operation. Feature / Operation Narrative to explain the feature/operation. Sub-Feature / Operation Description Narrative to explain the sub-feature/operation. Related Information Programming Steps Consists of those actions required of a system administrator to program single or multiple phones in the system or system features using a 24-button digital telephone. This section assumes that you have already entered database administrative programming using the string of [ ][][3][2][2][6] (default password). DEFAULT … Shows the system default setting. Operation Describes how the user operates the digital telephone. ELECTRONIC TELEPHONE When the Electronic Telephone operation differs from digital, those differences are described. SINGLE LINE TELEPHONE When the Single Line Telephone operation differs from the digital telephone, those differences are described. Conditions » Describes any special criteria that affects the programming or operation of the feature. Quick Reference Flash XX Button X The xxxx function MUST also be enabled.
2-4911 Feature Chapter 2 - Features and Operation 911 Feature Description The 911 Feature allows stations in the system to dial 911 without using an access code. 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed. When this feature is enabled, Trunk Group/LCR Access Code 9 is not available. Related Information Programming Steps To enable/disable the 911 feature: 1. Press the 911 FEATURE flexible button (FLASH 06, Button #13). The following message displays: 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled DEFAULT … Disabled To designate the line(s) for 911 use: 1. Press FLASH and dial [40]. The following message displays: 2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001). Quick Reference Flash 12 To insert [9] for Centrex 911 calls (Refer to “PBX Dialing Codes” on page 2-53.) 911 FEATURE 0-1 DISABLED CO LINE ATTRIBUTES SELECT A CO LINE RANGE If HOLD is pressed without entering a CO range, ALL CO lines are selected.