Vodavi Starplus Triad S Installation Programming Manual
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Contentsix ACD Call Qualifier ............................................................................................................................. 4-7 ACD Member Status ........................................................................................................................ 4-8 ACD Overflow Station Assignment ............................................................................................ 4-9 ACD Overflow Available/Unavailable ........................................................................................ 4-9 Agent Login/Logout ........................................................................................................................ 4-10 Agent Recall ........................................................................................................................................ 4-11 Alternate ACD Group Assignments ............................................................................................ 4-12 Call Qualifier Tone ............................................................................................................................ 4-12 Calls in Queue Threshold ............................................................................................................... 4-13 Group Name ....................................................................................................................................... 4-13 Guaranteed Message Announcement ...................................................................................... 4-14 Guaranteed Message Timer .......................................................................................................... 4-15 Incoming CO Direct Ringing ......................................................................................................... 4-15 Message Interval Timer ................................................................................................................... 4-15 No-Answer Recall Timer ................................................................................................................. 4-16 No-Answer Retry Timer .................................................................................................................. 4-16 Overflow Station Forwarding ....................................................................................................... 4-17 Overflow Timer .................................................................................................................................. 4-18 PC/ACD Baud Rate Display ............................................................................................................ 4-18 PC/ACD Interface Trace .................................................................................................................. 4-19 PC/ACD Trace Port Assignment ...................................................................................................4-19 Primary Agents .................................................................................................................................. 4-20 Primary Recorded Announcement ............................................................................................. 4-20 Recorded Announcements ........................................................................................................... 4-21 Recorded Announcement Tables ............................................................................................... 4-21 Ring Timer ........................................................................................................................................... 4-24 Secondary Agents ............................................................................................................................ 4-24 Secondary Recorded Announcement ....................................................................................... 4-25 Supervisor Calls in Queue Status Display ................................................................................. 4-25 Supervisor Login/Logout ............................................................................................................... 4-26 Supervisor Monitor with Barge-In ..............................................................................................4-27 Supervisor Station Assignment ................................................................................................... 4-29 Transferred Recorded Announcement ..................................................................................... 4-30 Wrapup Timer .................................................................................................................................... 4-30 Zap Tone .............................................................................................................................................. 4-31 Initialize ACD Group Parameters ................................................................................................. 4-32 Print ACD Group Parameters ........................................................................................................ 4-33 Uniform Call Distribution ...................................................................................................................... 4-34 UCD Calls In Queue Status Display .............................................................................................4-34 Alternate UCD Group Assignments ........................................................................................... 4-34 Incoming CO Direct Ringing ......................................................................................................... 4-35 Message Interval Timer ................................................................................................................... 4-35 No-Answer Recall Timer ................................................................................................................. 4-36 No-Answer Retry Timer .................................................................................................................. 4-36 Overflow Station Assignment ...................................................................................................... 4-37
xContents Overflow Station Forwarding ....................................................................................................... 4-38 Overflow Timer .................................................................................................................................. 4-39 Primary Agent Assignments ......................................................................................................... 4-39 Primary Recorded Announcement ............................................................................................. 4-40 Recorded Announcements ........................................................................................................... 4-40 Recorded Announcement Tables ............................................................................................... 4-40 Ring Timer ........................................................................................................................................... 4-43 Secondary Recorded Announcement ....................................................................................... 4-43 UCD Available/Unavailable ........................................................................................................... 4-44 UCD Calls In Queue Display .......................................................................................................... 4-45 Wrap-up Timer ................................................................................................................................... 4-45 Initialize UCD Group Parameters ................................................................................................4-46 Print UCD Group Parameters ........................................................................................................ 4-47 Introduction ............................................................................................................................................... A-3 Functional Performance ........................................................................................................................ A-4 Caller ID Name/Number ................................................................................................................. A-4 Caller ID Name/Number ........................................................................................................................ A-4 Calling Number / Name Display ..................................................................................................A-5 Incoming Number/Name for SMDR Records .......................................................................... A-6 Caller-Entered ICLID Digits ............................................................................................................ A-6 Local Name Translation .................................................................................................................. A-7 ICLID Programming ................................................................................................................................. A-7 Enable / Disable ................................................................................................................................. A-8 Name in Display ................................................................................................................................ A-8 Baud Rate Display ............................................................................................................................. A-8 Port Assignment ................................................................................................................................ A-9 Ring Delay Timer ............................................................................................................................... A-9 Initialize ICLID Tables ....................................................................................................................... A-10 Print ICLID Tables .............................................................................................................................. A-11 ICLID Call Management Tables ........................................................................................................... A-14 Answered Call Management Table ............................................................................................ A-14 Unanswered Call Management Table ....................................................................................... A-15 Introduction ............................................................................................................................................... B-3 LCR Tables ........................................................................................................................................... B-3 LCR Flowchart .................................................................................................................................... B-4 Operation (When LCR is Enabled) ...............................................................................................B-5 Programming LCR Tables ...................................................................................................................... B-5 3-Digit Area / Office Code Table .................................................................................................. B-6 6-Digit Office Code Table ............................................................................................................... B-7 Exception Code Table ..................................................................................................................... B-8 Route List Table ................................................................................................................................. B-8 Insert / Delete Table ......................................................................................................................... B-10 Daily Start Time Table ..................................................................................................................... B-11 Weekly Schedule Table ................................................................................................................... B-12 LCR Routing for Toll Information ................................................................................................ B-14
Contentsxi LCR Call Progress ............................................................................................................................... B-14 Default LCR Database ...................................................................................................................... B-15 Forced Least Cost Routing (LCR) ................................................................................................. B-15 LCR Class of Service (COS) ............................................................................................................. B-16 Enable / Disable Least Cost Routing .......................................................................................... B-18 Call Cost Display ................................................................................................................................ B-18 Initialize LCR Tables .......................................................................................................................... B-19 Print LCR Tables ................................................................................................................................. B-20 LCR Printout ........................................................................................................................................ B-21 Introduction ............................................................................................................................................... C-3 Program Mode Entry (Key Station) .................................................................................................... C-5 Program Mode Entry (Data Terminal or PC) ................................................................................... C-5 Initialization ............................................................................................................................................... C-5 Database Programming Worksheets ................................................................................................C-6 Database Upload/Download Routine ..............................................................................................C-6 Upload/Download through Remote Administration .......................................................... C-6 Programming Tables .............................................................................................................................. C-11 Quick Reference Tables .......................................................................................................................... D-3 Flash Code Index ............................................................................................................................... D-3 Default Numbering Plan ........................................................................................................................ D-13 Part Numbers ............................................................................................................................................. D-17
Figuresxiii Figures Digital Key Telephone ....................................................................................................................................... 1-6 Flash 31 Button Mapping ................................................................................................................................ 2-10 Verified Account Codes Printout ................................................................................................................... 2-13 CO Line Attributes Printout ............................................................................................................................. 2-62 Dial Pad Keys ........................................................................................................................................................ 2-68 CO Port Attributes and Feature Codes Printout ...................................................................................... 2-87 Directory List Keypad Map .............................................................................................................................. 2-108 Directory Dialing Keypad Map ....................................................................................................................... 2-109 Directory Dialing Table Printout .................................................................................................................... 2-112 Dial-By-Name Keypad Map ............................................................................................................................. 2-113 Hunt Group Parameters Printout .................................................................................................................. 2-148 Wiring - Music Source to a CO Line .............................................................................................................. 2-169 Name In Display Keypad Map ........................................................................................................................ 2-172 Other Keypad Codes (Date and Time) ......................................................................................................... 2-191 Hook Switch Activity .......................................................................................................................................... 2-209 System Speed Numbers Printout .................................................................................................................. 2-218 Station Attributes Printout .............................................................................................................................. 2-221 SMDR Printout ...................................................................................................................................................... 2-226 System Parameters Printout ........................................................................................................................... 2-235 Exception Tables Printout ................................................................................................................................ 2-249 Voice Mail Group Parameters Printout ....................................................................................................... 2-265 Directory List Keypad Map .............................................................................................................................. 3-9 DSS Console Map #1 .......................................................................................................................................... 3-17 DSS Console Map #2 .......................................................................................................................................... 3-18 Caller ID System Configuration ...................................................................................................................... A-3 ICLID Translation Tables Printout .................................................................................................................. A-12 LCR Flowchart ...................................................................................................................................................... B-4 Daily Start Time and Weekly Schedule Tables .......................................................................................... B-12 Daily and Weekly Start Time Table ............................................................................................................... B-13 Data Terminal Program Codes Cross Reference ...................................................................................... C-4 Programming Button Mapping ..................................................................................................................... C-4 KSU to PC Connection Configuration .......................................................................................................... C-6
Ta b l e sxv Tables Digital Key Telephone Buttons ...................................................................................................................... 1-7 Verified Account Code Table Defaults ........................................................................................................ 2-12 Class of Service (COS) ........................................................................................................................................ 2-54 CO Line Attribute Defaults .............................................................................................................................. 2-60 CO Line Ringing Assignments ........................................................................................................................ 2-71 DID/ICLID Ringing Assignments .................................................................................................................... 2-100 CO Line Conference Flag .................................................................................................................................. 2-104 Directory Dial Table Defaults .......................................................................................................................... 2-111 Ringing Tones ...................................................................................................................................................... 2-115 Ringing Tones ...................................................................................................................................................... 2-117 CO Line Barge In Flag ........................................................................................................................................ 2-126 Flash Rates ............................................................................................................................................................. 2-130 Hunt Group Defaults .......................................................................................................................................... 2-148 Liquid Crystal Displays (LCD) .......................................................................................................................... 2-159 MOH Programming Codes .............................................................................................................................. 2-171 CO Line Privacy Flag ........................................................................................................................................... 2-195 Station Privacy Flag ............................................................................................................................................ 2-197 Station Attribute Defaults ................................................................................................................................ 2-219 System Parameter Defaults ............................................................................................................................. 2-231 Class of Service .................................................................................................................................................... 2-240 Allow / Deny Table ............................................................................................................................................. 2-241 Exception Table Defaults ................................................................................................................................. 2-248 Voice Mail Group Defaults ............................................................................................................................... 2-264 Attendant Features ............................................................................................................................................ 3-4 ICLID Answered Call Management ............................................................................................................... 3-20 ICLID Unanswered Call Management .......................................................................................................... 3-21 Dial Pad Keys ........................................................................................................................................................ 4-14 Voice Mail RAN Announcer Options ............................................................................................................ 4-22 ACD Group Defaults ........................................................................................................................................... 4-32 Voice Mail RAN Announcer Options ............................................................................................................ 4-41 UCD Group Defaults .......................................................................................................................................... 4-46 ICLID Table Defaults ........................................................................................................................................... A-10 Caller ID Display (Answered Calls) ................................................................................................................ A-14 Caller ID Display (Unanswered Calls) ........................................................................................................... A-15 LCR Class of Service Table ................................................................................................................................ B-9 LCR Table Defaults .............................................................................................................................................. B-19 System Parameters ............................................................................................................................................. C-11 Directory Dialing Defaults (FLASH 23) ......................................................................................................... C-25 Hunt Group Parameters (FLASH 30) ............................................................................................................. C-28 Verified Account Codes (FLASH 31) ............................................................................................................. C-29 CO Line Programming (FLASH 40) ................................................................................................................ C-33 Miscellaneous CO Parameters (FLASH 40/41) .......................................................................................... C-34
Ta b l e sxvi CO Line Ringing Assignments (FLASH 40) ................................................................................................. C-34 ICLID Default Ringing Assignments (FLASH 43) ...................................................................................... C-35 Station Programming (FLASH 50/51) .......................................................................................................... C-41 Button Assignment Chart (FLASH 50/51) ................................................................................................... C-43 Name/Number Translation Table (FLASH 55) .......................................................................................... C-44 System Speed Dial Numbers .......................................................................................................................... C-47 ACD Group Parameters (FLASH 60) .............................................................................................................. C-49 UCD Group Parameters .................................................................................................................................... C-58 Voice Mail Group Parameters ......................................................................................................................... C-59 Exception Tables (FLASH 70) .......................................................................................................................... C-60 Least Cost Routing (FLASH 75) ....................................................................................................................... C-62 Route List Table ................................................................................................................................................... C-63 Insert/Delete Tables ........................................................................................................................................... C-65 3-Digit Area/Office Code Route List Table ................................................................................................. C-67 6-Digit Area Code/Routing Table .................................................................................................................. C-68 6-Digit Office Code Table ................................................................................................................................. C-69 Feature Default Values ...................................................................................................................................... D-3 Triad-S Part Numbers ........................................................................................................................................ D-17
1 Introduction This manual provides the information necessary to operate and maintain the Triad-S System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.
1-2General Description Chapter 1 - Introduction General Description Allows Flexibility and Software Control The Triad-S Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of small to medium-sized business offices. The system has been designed to allow a high level of software control over the systems hardware. The software incorporates a vast array of features and capabilities including PC Database Administration, Least Cost Routing, ACD, etc. Incorporates Command Processing & Voice Switching The Triad-S System incorporates state of the art digital technology for command processing and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, A law or U law) distributed switching matrix. Supports Multiple Devices The Triad-S system supports a combination of Digital Keysets and wireless terminals as well as analog single line devices. With the keysets, commonly used features are activated by direct button selection. Additionally, many functions may be accessed by dialing specific codes or optionally, by assigning these dial codes to Flexible Buttons on the keyset. In addition to key telephones, an array of optional terminals is available. With the flexibility of the Triad-S extensive feature content, and the capability to use an array of instruments, the Triad-S can be tailored to meet the short and long term needs of the most demanding customer requirements.