Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							KEY STATION FEATURE DESCRIPTIONinfinitem DVX ‘I1Digital Key Telephone System
grammable confirmation tone option
has been added to the Agent Call Quali-fication feature and is programmed on
a system-wide basis.B.Alternate ACD Group Assignments
An alternate ACD group can be pro-
grammed so that if stations in one group
are busy, the alternate group will be
checked for an available station.C. Group Member Status
The Supervisors Group Member Status
feature provides a means for an ACD su-
pervisor to view the status of each of the 16ACD groups in the system individually.
This display will tell the supervisor which
stations are logged into the group, and if
the station logged in is available, unavail-able, out of service, in DND, or busy on a
call. The supervisor can use this display todetermine why there are a lot of queued
calls in a specific group.
D.Incoming CO Direct Ringing
CO Lines can be programmed to ring di-
rectly into a ACD group. When all agents
are busy and RAN is enabled, the system
will answer the caller and present the 1st
RAN announcement automatically.E. No-Answer 
Recall Timer
If a call routed to a station via ACD is not
answered by the ACD Agent/Station before
the No-Answer Recall timer expires, the callwill be returned to ACD Queue with the
highest priority. In addition, the station
that failed to answer the ringing ACD call
will be placed into an out of service 
(00s)
state.F. No-Answer Retry Timer
When the No-Answer Recall timer expires,ea station that failed to answer the ringingACD call is placed into an out-of-service
(00s) state. The station that was taken
out-of-service (00s) will be placed back inservice if the agent hits his available flex
button or dials the available flex code. In
addition, the agent will be placed back in
service if the No-Answer Retry timer ex-
pires. If the agent does not answer his nextACD call, he will again be taken 
out-of-
service. This cycle will continue until thestation answers calls, logs out, or goes
unavailable.G. 
Overflow Station Assignments
An overflow station may be assigned to
route callers in queue to a designated sta-tion after a specified time. The Overflow
station may remove themselves from theirassigned group by dialing the Overflow
Available/Unavailable code. When the
Overflow station is in the available mode,
that station will receive ACD calls in the
normal manner. When the Overflow station
is in the Unavailable mode, that station willno longer receive ACD type calls, however
they may receive non-ACD calls. The Over-
flow station that has gone Unavailable willreceive a visual reminder with a flashing
LED and/or an LCD display message. The
overflow station may NOT be one of the
ACD group stations.
-If no stations are 
logged into theACD Gtvup,ACDcaZZs wiZZ overflow to the Attendant
station.mH. Recorded Announcements (RAN)
Recorded announcement devices can be
assigned to provide up to eight different
messages per system, if all stations in a
ACD group are busy. The eight messages
are available to all 16 ACD groups in differ-ent configurations with a maximum of 2
per group. A RAN device can provide an
announcement to one caller at a time. Sub-sequent callers will be queued onto the
message on a first-in basis.
I.Guaranteed Message Announcement
This feature provides a means to force in-
coming callers to an announcement beforebeing placed into an ACD Queue or routed
to an agent. The outside callers are pre-
sented with the entire message before be-
ing routed to the ACD Group. Agents in anACD Group with a Guaranteed Message
enabled will receive incoming callers onlyafter the caller has heard the designated
recorded announcement in its entirety.J. Supervisor Positions
l Supervisor 
Login/Logout Feature: The
Supervisor 
Login/Logout Feature will
provide a means for a supervisor to log
into one of the ACD groups. The Super-visor ID entered in the 
login process
identifies the supervisor for the specificACD group he is assigned to. This fea-
ture will allow a supervisor to log into
any ACD group from any station in the
system. However, to have the supervisormonitor with barge-in feature, the su-
pervisor must log in at a station with
monitor barge-m capability.
300-2Issue 1, February 1994 
						

							infinitem DVX ‘I1Digital Key Telephone SystemKEY STATION FEATURE DESCRIPTION
l Supervisor Identification: Each ACD
Supervisor has a unique Supervisor ID
code (0000-9999) which he uses during
login and logout procedures. This
unique ID code is not verified or stored
as part of the system database.l
Supervisor Help Request: The HELP fea-
ture provides a means for an ACD agent
to signal his assigned supervisor for as-
sistance. The agent while on a call canpress the HELP button to signal the
assigned supervisor. The supervisor
may respond by use of his HELP button
and his ACD Barge-In feature.l Supervisor Monitor w/Barge-In Fea-
ture: The ACD Supervisor Monitor withBarge-In feature provides a means for
an ACD supervisor to monitor an
agent’s call in progress in order to coach
sales techniques or customer relationsskills. When used, a supervisor may
intrude onto an agents call in a listen
only mode or in a true conference mode.
This feature is available with or without
a warning tone.limited by federal law and may 
&so be!d or prohibited by state or local Zaw,
so check the relexnznt laws in your area
before employing thesefeatures.
l Supervisor Station Assignment Fea-
ture: The ACD Supervisor Station As-
signment feature provides a means to
assign each ACD group a supervisor.
This supervisor station can receive thecalls in queue display in real time, re-
ceives No Answer/Out of Service, re-
ceives ‘HELP” displays from the groups
that the supervisor is assigned to and
can barge in on active calls in his ACDgroup or groups.
K. Supervisor/Agent Calls in Queue
Display
This feature provides a means for an agentand ACD supervisor to view the status of
their ACD group. This display is an idle
state display and will prompt a supervisor
that his agents in the group are having
problems answering all their calls. The dis-play will tell the agent and his supervisor
how many calls are in queue, how many
agents are logged into the ACD group, and
the length of time in minutes that the oldest
call has been in queue.L. 
PC/ACD Interface Trace
This feature is available with optional
sofhoare. The PC/ACD Interface Trace
provides a series of events trace output
which is compatible with the 
in&rite
PC/ACD Reporting package.300.5AUTOMATIC LINE ACCESS
Each station, key or SLT, may have their phoneprogrammed to access a particular CO Line
such as a private line or a line from a Group of
CO lines upon going off-hook. This is useful in
Centrex or PBX applications when station users
have dedicated or individual lines. Outside linedial tone is received just by going off-hook,
without the need to dial an access code.300.6AUTOMATIC 
MIGHT SERVICE
The system may optionally be programmed to
go into and out-of night service automatically.
This method does not require the attendant to
activate or deactivate night service on a daily
basis. The automatic night service is enabled
and disabled on a programmable daily scheduleincluding Saturday and Sunday schedules. A
time can be set to enable Night Service and to
Disable Night Service on a per day basis.
300.7AUTOMATIC PAUSE INSERTION
WITH SPEED DIAL
If a flash command is placed into system speeddial numbers or station speed dial numbers, a
pause will automatically be inserted after the
flash. A pause will also be automatically in-
serted after a PBX dialing code has been used.
Manually dialing a flash during a call will cause
only those numbers dialed after the flash to be
redialed for a Last Number re-dialed number of
for a Save Number re-dialed number.
300.8AUTOMATIC PRIVACY
Privacy is automatically provided on all calls. If
one station is conversing, another station can-
not intrude on that line. The Automatic Privacyfeature can be disabled, allowing one other
station to join in on existing CO line conversa-
tions .
DisabZing of the privacy feature may be
limited by federaZ,st&e or ZocaZ zaW,socheck the reZevant Zxuos in your area beforedisabZing priuacy.
300.9AUTOMATIC SELECTION
The user can select an outside line, intercom
station, speed dial button, or dial a feature andautomatically place the phone in the dialing
Issue 1, February 1994
300-3 
						

							 rKEY STATION FEATURE DESCRIPTIONinfinitem DVX ‘I1Digital Key Telephone System
mode without pressing the ON/OFF button or
lifting the handset.300.10 BACKGROUND MUSIC
Each Digital Terminal user may receive musicover their speaker when an optional music
source is connected to the system. This feature
can be allowed or denied on a system-wide basisby programming.
300.11 BATTERY BACK-UP (MEMORY)
A NICAD battery is located on the Central Proc-essing Unit (CPU) of the 
i.nfitie DVX ‘I System
to protect system memory in case of commercial
power outage or the system power being turned
off for a period of time. Battery Back-up Memory
retains all system features including both sys-
tem and station speed dial during a power out-
age.
300.12BUSY IAMP FIELD (BLF)
When a button on a Digital Terminal is assigned
as a DSS, it also serves as a Busy Lamp Field to
display the status of that telephone.
300.13CALL ANNOUNCE - PRIVACY
Each telephone user can set their intercom
signaling switch to receive intercom call an-
nouncements without having the calling party
hear any conversations in progress.300.14 CALL BACK
A station can initiate a call back request to
another busy station. As soon as that station
becomes idle, the station that left the call back
request is signaled.
300.15CALL COST DISPLAY FEATURE
The Call Cost Display Feature allows a user to
view the approximate cost of each call made.
This approximate cost will also be printed as
part of the SMDR record.
The Call Cost Display will replace the call dura-
tion display when a call is made using LCR. This
display is enabled in programming.The cost information is programmable by se-
lecting one of the 16 route list tables and one ofthe four time periods. This allows the user to
program four separate costs based on the timeof day for each of 16 routes. The costs entered
in the tables will be a cost for one minute,
however, costs are calculated using a 1 / 16th of
a minute value. These costs are rounded down
and are based on the start time of the call, evenif the call extends into a 
different time period.
The SMDR printout will contain a cost calcu-
lated using a l/ 10th of a minute increment andthe display will update approximately every 30
seconds. The user must have LCR enabled to
get the call cost display.300.16 CALL FORWARD: PRESET
This feature allows the system database to be
configured so that incoming CO Lines, which
are programmed to ring at a particular station,
can be forwarded elsewhere in the system pre-determined by programming. This feature is
active if the station ringing is not answered in aspecified time. This is particularly useful in
“overflow” applications where a Voice Mail or
Auto Attendant may be in use.
l A station may have one designated pre-
set forward location defined in the data-
base.
4l
Preset Call Forward is chainable only to
other predetermined preset forward sta-tions specified in the database up to a
chain of 5 stations.l Chainable Preset Call Forwarding will
force the incoming CO Line to ring at
each station preassigned in the data-
base for the Preset Forward Ring Timerspecified in the database before for-
warding.l Each station in the system may, inde-
pendently, have incoming CO calls pre-set forwarded to the following
destinations:A.Preset 
Call Forward - ACD Groups
CO Lines can be preset forwarded to ring
into a ACD Group from any station. A CO
line will not preset forward to a busy ACD
group, however each time the preset for-
ward timer expires (for a total of five at-
tempts) the group will be checked for an
idle station. If a member of the group is idle
the call will then be presented to that mem-
ber.
B.Preset Call Forward - Hunt Groups
CO Lines can be preset forwarded to ring
into a Hunt Group from any station. A CO
line will not preset forward to a busy Hunt
group, however each time the preset for-
ward timer expires (for a total of five at-
tempts) the group will be checked for an
idle station. If a member of the group is idle
the call will then be presented to that mem-
ber.
C.Preset Call Forward 
- Off-Net
CO Lines can be preset forwarded to ring
Off-Net via speed dial from any station.
300-4Issue 1, February 1994 
						

							infinite”” DVX ‘I1
Digital Key Telephone SystemKEY STATION FEATURE DESCRIPTION
After the expiration of the preset forward
timer, the system will select an idle CO line
and dial the off-net location, then connect
the two CO lines.
D.Preset Call Forward - Stations
Each Digital Terminal user may have pre-
set in the database Initial Ringing Incom-
ing to be directed to another station in thesystem, if the call goes unanswered for a
predetermined amount of time.
E.Preset Call Forward - UCD Groups
CO Lines can be preset forwarded to ring
into a UCD Group from any station. A CO
line will not preset forward to a busy UCD
group, however each time the preset for-
ward timer expires (for a total of five at-
tempts) the group will be checked for an
idle station. If a member of the group is idle
the call will then be presented to that mem-
ber.
F.Preset Call Forward - VM Groups
CO Lines can be preset forwarded to ring
into a Voice Mail Group from any station.
A CO line will not preset forward to a busy
Voice Mail group, however each time the
preset forward timer expires (for a total of
five attempts) the group will be checked foran idle Voice Mail port. If a VM port is idle
the call will then be presented to Voice Mail.
Calls wiZZ forwadonlyif theyring nowhere
300.17 CALL FORWARD: STATION
A.
e
B.
C.
Cdl Forward - All Calls
This feature allows a station the ability tohave all their calls (internal or external)
forwarded Immediately to a designated sta-tion, an ACD or UCD group pilot number,
Voice Mail group number, or Hunt group.
(See Note)Call Forward 
- Busy
This feature allows a station the ability to
have their calls forwarded to a designated
station, an ACD or UCD group pilot num-
ber, Voice Mail group number, or Hunt
group when their station is busy. (See Note)Call Forward 
- Busy/No Answer
Allows a stations the ability to forward a
combination busy/no answer calls to a
designated station, an ACD or UCD group
pilot number, Voice Mail group number, or
Hunt group. No answer calls forward when
the system-wide “no answer timer” expires.Initial CO ringing, transferred CO ringingand intercom ringing calls can all be for-
warded. Calls that ring to an idle station
will be call forwarded after expiration of the
No Answer ring timer. (See Note)D.Call Forward 
- No Answer
This feature allows a station the ability tohave their calls forwarded to a designated
station, an ACD or UCD group pilot num-
ber, Voice Mail group number or Hunt
group number when there is no answer at
the station. No answer calls forward when
the system-wide ‘ho answer timer” expires.
(See Note)
E.Call Forward - Off-Net
Stations will be allowed to forward inter-
com and transferred CO line calls to an
off-net location. This allows a station to
reroute calls that would normally be lost.
Calls can be forwarded to home or another
off-net site. Initially ringing CO calls can-not be forwarded with this feature (see
Incoming CO lines Off-Net Forward fea-
ture) .Initial Ringing Incoming 
calls will forward
to groups, fi.e.: ACD, UCD, Voice MaiZ, HunUif the station forwarded is the onZy station
assigned to ring on the CO line.
300.18 CALL PARK
An outside line can be placed into one of eight
parking locations and can be retrieved by any
station that has a direct line appearance or anavailable loop button. Parked calls have their
own recall timer and will recall the originatingstation and if still unanswered, the atten-
dant(s).300.19 CALL PICK-Up:
A. Directed Call Pick-up
A station can pick up an intercom call,
transferred, incoming, or recalling outsideline call to a specific unattended station.
The call must be a tone ringing call.B. Group Pick-up
Stations can be placed in one or more of
four pick-up groups. Stations within a
group can pick up tone ringing Intercom
calls, transferred, incoming, or recalling
outside line calls for another station in thatgroup.
By default, 
aZi Voice Mail stations areplaced in Pickup Group 1. You may need tochange this default setting.
Issue 1, February 1994
300-5 
						

							KEY STATION FEATURE DESCRIPTIONin.niteTM DVX ‘I1Digital Key Telephone System
300.20 CALL TRANSFER
An outside CO line can be transferred from one
keyset to another. By using the TRANS button,
screened (announced) or unscreened transferscan be made. The line being transferred rings
on the 
keyset and provides Exclusive Hold
flashing indication to the receiving party’s
keyset. Any number of attempts can be made tolocate someone by calling different 
keysets
without losing the call. If a line is transferred to
a busy station, it will receive muted ringing.
300.21CALLER ENTERED ICLID DIGITS
The Guaranteed Message announcement fea-
ture provides a means to force incoming callersto an announcement before being placed into
an ACD Queue or routed to an agent. The
outside callers are presented with the entire
message before being routed to the ACD Group.Agents in an ACD Group with a Guaranteed
Message enabled will receive incoming callersonly after the caller has heard the designated
recorded announcement in its entirety.In addition, the Guaranteed Message feature
provides an option to capture digits dialed by
the incoming caller which can be inserted as
ICLID incoming number identification.If the Guaranteed Message announcement is
programmed in Admin, incoming ACD calls willbe routed to the Guaranteed Message RAN be-
fore going to the ACD Group. If the ICLID optionis selected, digits received before the an-
nouncement time-out will be captured and in-
serted as incoming ICLID number information.
When the ICLID option is selected, a [#] will berecognized as a termination of the an-
nouncement and a 
[%I will be recognized as an
entry error. An entry error will cause the ICLID
number to be removed and the incoming caller
can re-enter his phone number.
900.22CALLING STATION TONE MODE
OPTION
This feature will provide an easy means for a
Calling station to override a desired stations HF(handsfree) or PV (call announce) intercom
switch setting. A dial code has been added thatis dialed in front of the extension number to
force the tone ringing.300.23 CAMP-ON
A station may alert a busy party that an outsideline is on hold and waiting for them by using
the CAMP-ON button. To camp on a call, press
the TRANS button to transfer the call to the
desired busy station, then press the CAMP ON
button. The busy party will receive a muted ringover the 
keyset speaker, and a visual flashing
CAMP ON LED. By pressing the CAMP ON but-
ton, the person called places his existing out-
side call on hold and is connected to the person
placing the Camp On. He can then pick up thecall on the appropriate line. Calls cannot be
camped on when a station is in DND or in
Conference.300.24 CAMP-ON RECALL
When a station does not answer a Camp On,
that call will recall the person placing the Camp
On, and if unanswered by them, will recall the
attendant(s).300.25 CANNED TOLL RESTRICTION
The system provides an easy means of applying
the most common form of tell restriction where
l+ and 0+ along with 976,555, and 411 type of
calls are denied and l-800, 911, 1-911, and
l-611 type of calls are allowed. This canned toll
restriction is applied through the use of a single
pre-built Class-of-Service and can be assigned
to stations using range programming.300.26 
CENTREX COMPATIBILITY
The infmite Digital Key Telephone System pro-vides features that are 
Centrex compatible so
that Centrex users can utilize the infmite Digital
Key Telephone System to enhance their 
Centrex
capabilities. The system actually simplifies and
provides easier access to many 
Centrex features
by offering the following features:A.
B.
C.Flex Button Programming
Flexible button programming allows 
Cen-
trex users to program complex 
Centrex dialcodes onto a 
keyset button for easy one
touch access to Centrex features.Off-Hook Preference
Both Digital Terminals and Single line tele-phones may be programmed to have their
personal 
Centrex line accessed automat-
ically just by lifting the handset or pressingthe ON/ OFF button. Internal features to
the 
in$inite Digital Key Telephone System
are still made available to Digital Terminalsby accessing intercom before going 
off-
hook.Private Line Appearance
The 
i@nite Digital Key Telephone System
allows for private line assignment on an
unlimited basis. Each station may have
sole access to a particular outside line if
desired and may also be assigned to receive
incoming ringing on that line.300-6
Issue 1, February 1994 
						

							inflniteTM DVX ‘I1Digital Key Telephone System
KEY STATION FEATURE DESCRIPTION
D. Programma
bleFlash Timer
CO line flash is a momentary opening on a
CO line used for signaling. When using the
injhite Digital Key Telephone System in a
Centrex environment the CO line flash is
to signal the intention to transfer a callerusing 
Centrex transfer. The CO line flash
timer is programmable on a per CO line
bases to facilitate a mixture of Centrex and
CO lines within the same system.E. Programming 
“%“, “#“, and
Hook-Flashes into Speed Dial
Many 
Centrex codes utilize a hook-flash
followed by in many cases the digit [SC] andor 
[#I. The infinite Digital Key Telephone
System allows these codes to be pro-
grammed as a part of system or station
speed dial sequences.300.27 CENTREX/PBX TRANSFER
When Centrex or PBXlines are connected to theinfinite Digital Key Telephone System, users
may, by using the Flash button, transfer callersto other 
Centrex or PBX extensions. Addition-
ally, the Flash command may be included
within a Speed Bin and programmed onto a flexbutton for one button transfer.
300.28 CHAINING SPEED BINS
Speed dial bins may be chained together by
simply pressing one speed bin, then another
and another as required.
This is helpful for accessing Long Distance car-riers or banking services when account codes
may be required.300.29 CO LINE ACCESS
Through programming, telephones are allowedor denied access to particular outside lines or
line groups.
300.30CO LlNE CLASS OF SERVICE
Each CO Line may be programmed with a
Class-of-Service to provide dialing privileges.
The injkite Digital Key Telephone System uses
an array between CO Line Class-of-Service and
Station Class-Of-Service to offer a wide variety
of dialing privilege possibilities.
300.31CO LINE CONTROL (CONTACT)
On the infinite DVX 
In System, there are 12
control contacts which may be individually pro-
grammed as either CO Line Control (to controlancillary equipment) or Loud Bell Control to
control a customer provided ringing device to
external areas. When programmed as CO LineControl and assigned to a CO line, the corres-
ponding contact will close whenever that CO
line is accessed by a station. Since no 
“on-board” 
relayl;ontacts are available on the in@
nite DVXfor CO Line Control, the
Relay/Sensor Interface module is used for thispurpose.
300.32 CO LINE GROUPS
Outside lines can be placed in one of eight
groups if the customer’s business requires
such grouping. Stations are then individually
assigned access to these groups and given the
ability to dial on particular lines.300.33 CO LINE IDENTIFICATION
This feature allows a name to be entered into
the database programmmg for each individual
line (trunk) connected to the system. The namemay be entered in any combination up to 
12-
characters in length (this will represent 
24-d@its entered). Once entered, LCD digital
terminals including the attendant station(s)
will receive the programmed line “name” in
place of the default “LINE XX” message. This
applies to all line call processing conditions
where the current “LINE XX” message appears.
SMDR will continue to print out the line num-
ber in place of the programmed name. If the line
name has not been programmed, then the cur-rent “LINE XX” display will be used as the
default. A programmable data field is available
for each line in the system.This feature is for LCD Display 
qppearmce0nZy.f300.34CO LINE INCOMING RINGING 
A!%
SIGNMENT
Each CO line may be programmed (in database
admin) so that incoming ringing on the speci-
fied CO line(s) may be assigned initial ringing
to one of the following destinations:l one or more stations 
(Keyset or SLT)
l To an ACD, UCD, Voice Mail or Hunt
Group
l Off-Net (via Speed Dial)
The ring-in will follow Day Ring assignments
unless Night Service mode is active, in which
case all incoming CO calls will follow Night Ring
assignments.When ringing is assigned to a 
keyset, a direct
line appearance or an idle Loop button must beavailable to receive the call. Station call for-
warding of initial ringing CO call is possible andIssue 1, February 1994
300-7 
						

							KEY STATION FEATURE DESCRIPTIONinfinitem DVX ‘I1Digital Key Telephone System
can be directed to other keysets with an avail-able Loop button or direct appearance.
If the initially ringing CO call cannot ring at thedestination assigned, it will ring at the first
Attendant station.You cannot Station Call Forward an
initially ringing CO call to 
ACD, UCD, Voice
Mail, or Hunt groups if the line is assigned
to ring at more than one station.
300.35CO LINE LOOP SUPERVISION
The 
infinite Digital Key Telephone System can
be programmed to monitor CO lines while 
on-
hold or connected to RAN devices or Voice Mail
systems or in Trunk-to-Trunk connections fordisconnect signal provided by the 
Telco.
After a disconnect signal is detected, the infinite
Digital Key Telephone System will release the
CO lines and automatically place them back in
service.300.36 CO LINE QUEUE
When all the outside lines in a group are busy,
stations can be placed in queue awaiting a linein the same group to become available. If a
station doesn’t answer the queue signal within15 seconds, that station is dropped from the
queue.300.37CO LINE RINGING OPTIONS
When a CO call rings at a busy station, the call
rings at the station using a muted ring signal.
This option allows a user to receive a reminder
ring at his busy station, instead of muted ring-
ing. In addition, a reminder ring timer has beenadded to the system to provide the reminder
ring every time the timer expires, as long as the
incoming CO line remains connected. The sys-
tem defaults this option to muted ringing.300.38 CO RING DETECT
The duration of the ringing signal from the COor the PBX is matched with ringing detection
circuitry in the KSU. The ring detect can rangefrom 200 to 900 msec, programmed in 100
msec increments. This timer helps prevent false
ringing.300.39 CONFERENCE
There are three different types of conferencing:A. Add On Conference
Up to five internal parties can engage in a
conference, or four internal parties with a
limit of one external party.B. Multi-Line Conference
One internal station can engage in a con-
ference with two outside parties.C. Unsupervised Conference
The conference initiator can exit a confer-ence with two outside parties and leave
them in an unsupervised conference. The
initiator can re-enter the conference at anytime. The 
infinite Digital Key Telephone
System can automatically terminate the
call when both parties hang up, when LoopSupervision is provided by the 
telco and
enabled in the database.
A programmable conference timer will dis-
connect the unsupervised conference 
ifthe
initiator does not re-enter.a300.40 CONFERENCE ENABLE/DISABLE
This feature will allow the system conference
feature to be administered on a per station
basis for the ability of a station to initiate a
conference.300.41 DATA FEATURE
The Data Feature offers the ability to transmit
data information between personal computers,
printers, plotters, modems, 
CRTterminals, and
main frame computer ports. To establish a datacall, a Digital Data Interface Unit 
(DDIU) is
required to be connected to each data commu-
nications device. The Digital Data Interface Unit
(DDIU) allows any serial data communicationsdevice (which conforms to RS-232C) to be con-
nected to the infinite Digital system. This re-
quires a station port.300.42 DATABASE PRINTOUT (DUMP)
Through a system programming command,
either portions of or a complete database dumpcan be printed using the RS-232C connector
located on the Central Processing Unit (CPU) on
the 
i.n@nite Digital Key Telephone System.300.43 DATABASE UPLOAD/DOWNLOAD
DataBase Upload/Download feature provides a
maintenance facility which has been added to
the Remote Administration routine. This rou-
tine will permit the database to be downloadedto a PC, when a software change is made or
when the system needs to be initialized and
re-programmed. In addition, the routine will
facilitate the programming of a database on an
in-house system which can be downloaded to aPC and then uploaded to a system in the field.
After the system maintenance is completed, the300-S
Issue 1, February 1994 
						

							infrnitem DVX ‘I1Digital Key Telephone System
KEY STATION FEATURE DESCRIPTION
file saved in the PC can then be uploaded to the
system.300.44 DAY/NIGHT CLASS OF SERVICE
(CW
This feature allows stations that are a certainCOS during the day, to be assigned a 
different
COS when the system is put in the night mode.
The night COS goes into affect when the systemis placed into the night mode, manually or
automatically. This prevents the misuse of
phones after hours.300.45 DEFAULT BUTTON MAPPING
The infinite Digital Key Telephone System al-
lows for 24 flexible buttons on each Enhanced
or Executive Digital Terminals to be flexibly
assigned to CO/PBX lines, DSS buttons, SpeedDial or Feature buttons. However, the system
will power up with a default button mapping asshown in Figure 300-l Executive 
KeysetDefault Button Map .
The infinite Digital Key
Telephone System also supports a Basic Digital
Terminal with 4 fixed feature buttons, 4 flexible
buttons, a message wait LED and full speaker-
phone capability. This 
keyset provides the same
functionality that the standard non-display 
33-button 
keyset provides. The Basic Digital Ter-
minal default button map is shown in Figure
300-2 Basic 
Keyset Default Button Map.
300.46 DIAL BY NAME
The system will allow station users to dial ex-
tension numbers, or speed bins by entering thename of a person that has been programmed
for that station. The system database will allow
entry of a name (alphanumeric) up to 24 digitsin length for each station. The programmed
name can be used for dial-by-name station
users and in directory dialing. This feature
should not be confused with the Name In Dis-
play feature.300.47 DIAL PULSE SENDING
Each CO interface circuit for outside lines canbe programmed to send dial pulse or DTMF
signals. Dialing speed and break/make ratios
are programmable.300.48 DIALING 
PRlVIL.EGES
The system provides a flexible means of provid-ing toll or dialing restriction. Through the as-
signment of class of service (both station and
outside line) many combinations of allow and
deny numbers can be set. Both area and officecodes can be screened for allow/deny privi-
leges .
300.49DIRECT INWARD SYSTEM AC-
ems (DISA)Allows an unlimited number of outside line
calls to be programmed to provide direct accessto the system and the use of features such as
WATS lines, intercom dial tone or the ability todial out on outgoing trunks without going
through the attendant. The duration of a Trunkto Trunk DISA call can be set by the system
administrator.A.
B.
C.
D.
E.CO Line Group Access
Incoming DISA callers may access all linegroups such as FX or WATS lines or other
outgoing services from home or while away
from the office.Programmable Access
A three-digit securiQ? code can be assignedin the system database to restrict un-
wanted use of the DISA circuits. Each DISA
line can be programmed independently for
24 hour DISA use or night DISA use only.Station Access
DISA callers may dial any station directly
without going thru the attendant.If a DISA caller attempts to call a station
that is busy or does not answer the systemwill return ICM dial tone at the end of a
programmable timer (Preset Forward
Timer). This will allow the DISA caller to try
another station without having to dial into
the system again.Trunk-to-Trunk:
The DISA Trunk-to-Trunk (or Conference)
option on the CO line governs a DISA call-
ers ability to access other outside lines. CO
lines must have DISA Trunk-to-Trunk en-
abled to allow a DISA caller to establish an
outgoing trunk-to-trunk connection. Thisallows for specific CO line access restric-
tion on DISA calls.DISA Call Forwarding:
Two options provide a DISA line to be 24
hours or at night only, which converts theincoming DISA line to an incoming line
with ringing assignment at the station
number dialed.
The CO line ringing at a station will followpreset forward or no-answer call forward
using the preset forward timer that same
as an initially ringing CO line does. It willfollow direct forward and busy forward the
same as an initially ringing CO line. If the
preset forward timer is set to 00 (disabled)Issue 1, February 1994
300-9 
						

							KEY STATION FEATURE DESCRIPTIONirzfinitem DVX ‘I1Digital Key Telephone System
DEF
cl3
SPEEDCAMP-ON
HOLDFigure 300-l Executive 
Keyset Default Button Map
300-10Issue 1, February 1994 
						

							injinite”” DVX ‘I1Digital Key Telephone System
KEY STATION FEATURE DESCRIPTION
0
MSG
GHIcl
4cl
*
ABC
cl2
JKLcl
5
TUVcl
8OPER
cl
0
DEF
cl3
MN0cl
6cl
#Figure 300-2 Basic 
Keyset Default Button Map
Issue 1, February 1994
300-l 1