Home
>
Vodavi
>
Communications System
>
Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
Have a look at the manual Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 60 Vodavi manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Table 300-l Key Station Features/Software Packages ADDITIONAL PROCESSINGCOMBINATION N=No additional hardware required
Table 300-l Key Station Features/Software Packages FEATURECALL yETmE PROCESSING FEATURESCOMBINATIONADDITIONAL PKGEQUIPMENT REQUIRED lN lN 0N aN lN lN lN lN lN lGen & Bells lN aN lN aN 0INI lINI 0N lN lINI lINI N PC/Terminal Printer/Terminal Printer /TerminalN N=No additional hardware required
Table 300-l Key Station Features/Software Packages FEATUREN=No additional hardware required
Table 300-l Key Station Features/Software PackagesFEATURESTANDARDCALL PROCESSINGCOMBINATIONADDITIONAL FEATURESPKGEQUIPMENT FEATURESREQUIRED Handset Receiver Gain... . . . . . N=No additional hardware required
CDCOCDdl+d Qi$ c9cQc-7: :i: : . : : :: : : : : : : : : : : : : : : : : : : : : : : : : i : : ::: ::: :: :;: :::: : :: : : : : : . . . : : :: : :I I: : :: : :
Table 300-l Key Station Features/Software PackagesSTANDARDADDITIONAL FEATURECOMBINATION N=No additional hardware required
Table 300-l Key Station Feature/Software Packages FEATUREN=No additional hardware required
Table 300-l Key Station Features/Software PackagesSTANDARDADDITIONAL FEATURECOMBINATION N=No additional hardware required
ITable 300-l Key Station Features/Software Packages FEATURE COMBINATIONV . N=No additional hardware required
infinite” DVX ‘I1Digital Key Telephone SystemKEY STATION FEATURE DESCRIPTION SECTION 300KEY STATION FEATURE DESCRIPTION The System and Key Station features of the in&&e Digital Key Telephone System are listedand described below in alphabetical order. An abbreviated feature index is provided in Table 300- 1 Key Station Feature Index. 300.1ACCOUNT CODES An account code is the last field within StationMessage Detail Recording (SMDR), that pro- vides the ability to track specific calls by enter-ing a non-verified, variable length (up to 12-digits) identifier. The use of forced AccountCodes is optional, offered on a system wide basis. SMDR must be enabled in order for the account code to be included as part of the SMDR record. 300.2ATTENDANT RECALL When a line has been left on hold for a program-mable period of time, the station placing that line on hold will be recalled. If that station fails to answer the recall, the call will be recalled tothe attendant(s) for handling. There can be three attendants per system. Transferred, Parked and Camp-on recalls will also recall the Attendant. 300.3AUTOMATIC CALL RACK TIMER To accommodate the reduced number of but- tons on the injinite Basic keyset, an automatic call back feature has been implemented. This feature will invoke a call back anytime a user listens to busy tone for a preset period of time. By default, this timer is disabled and is variablefrom 00 to 99 seconds. - 300.4AUTOMATIC CALL DISTRIBU- TION (ACD) Thisfeature is available with optional soft- ware. When purchased, Uniform Call Distribu-tion (UCD) is not used and is replaced by the ACD functions identified in the following. 16 Automatic Call Distribution (ACD) groups can be programmed, each containing up to 16 three-digit station numbers (up to the system station maximum). Each group is assigned a pilot number. When this number is dialed, the first available agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of time.A. Agent Positions l Agent Login/Logout w/Agent ID Fea- ture: The Agent Login/Iogout Feature provides a means for an agent to log into one of the ACD groups and receive calls. The Agent ID entered in the login proc- ess identifies the agent and places that agent in the available agent list for theACD group specified in the login proc- ess. This feature allows an agent to log into any ACD group from any station in the system and receive calls.l Agent Identification: Each ACD Agent has a unique Agent ID code (0000-9999)which he uses during login and logoutprocedures, This unique ID code is not verified or stored as part of the system database.l Agent Available/Unavailable Mode: Stations programmed into a ACD group may remove themselves from their as-signed ACD group by dialing the Avail- able/Unavailable code. When an agent is in the Available mode, that agent will receive ACD calls in the normal manner.When an agent is in the Unavailable mode, that agent will no longer receive ACD type calls, however he may receivenon-ACD calls. Agents that have gone Unavailable will receive a visual re- minder with a flashing LED and or a LCD display message.l Agent Help Request: The HELP feature provides a means for an ACD agent to signal his assigned supervisor for assis-tance. The agent while on a call can press the HELP button to signal the assigned supervisor. The supervisor may respond by use of his HELP button and his ACD Barge-In feature. 0 Agent Call Qualification: This feature provides a means for an agent to enter codes on ACD type calls that identify thecall. This feature provides up to four digits for the ACD SMDR reporting func- tion which are compatible with the Ba- sic ACD software package. This feature will permit up to la-digits to be entered,however, only the first four digits are provided for in the SMDR record. A pro-Issue 1, February 1994 300- 1