Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual

							KEY STATION FEATURE DESCRIPTIONinfinitem DVX ‘I1Digital Key Telephone System
saved in the PC can then be uploaded to
the system.
300.12 1 REMOTE SYSTEM MONITOR AND
MAINTENANCEA. Remote System Maintenance
The Remote Maintenance feature allows
the Interconnects’ technical staff to reviewthe systems configuration data and indi-
vidual card slot configuration data. This
can be done “on site” using a data terminalor remotely using a modem to access a
remote data 
tern&ml. When entering the
system remotely via a terminal device, ac-cess to the on-board 1200 modem (future)
is accomplished by accessing Port 499
either through a direct ringing assignment
or through DISA or by being transferred to
Port 499 by any internal station.B. Remote System Monitor
The Remote Monitor feature provides re-
mote access to the installed system for
diagnostic purposes. These capabilities
benefit Service personnel enabling them tosupport the end user remotely. 
Diiferentlevels of access, via password, allows
authorized personnel to trace, monitor and
“up-load” critical information directly from
the 
infinite Digital Key Telephone System.This provides a more accurate means of
acquiring system information that leads toa quick resolution of problems that may
occur. This is all done without interfering
with ongoing call processing or normal sys-
tem operation, and in many cases may be
performed without a site visit.Capabilities allowed and reserved for this
“High level troubleshooting” in addition
are:l Monitor Mode
wl Enable 
& Disable Event ‘“Trace”
l Dump ‘Trace Buffer” (up-load)
300.122 SAVE NUMBER REDIAL (SNR)
Any number dialed on an outside line can be
saved permanently to be used at any time. This
number is saved until a new number is stored.300.123 SINGLE LINE TELEPHONE (SLT)
COMPATIBILITY
The infinite Digital Key Telephone System sup-
ports industry standard 2500 Type (DTMF) sin-gle line instruments. When the Single Line
Telephone Board 
(SL12) is installed, a maxi-
mum of 12 single line telephones may be sup-ported. The 
inJ?nite DVX In system will support
up to 84 single line telephones through the useof single line boards and/or 
SLA/OPX boxes.
300.124 SPEAKERPHONE
Both Enhanced and Executive Digital Termi-
nals are equipped with a speakerphone. How-
ever, the speakerphone can be programmed to
work in one of three ways:l Normal speakerphone operation.
l Disabled for outgoing and incoming CO
calls but handsfree on intercom al-
lowed.
l Headset operation allowed.
300.125 STATION CLASS OF SERVICE
WOS)Each station is assigned ‘a Class of Service
which governs that stations dialing privileges.
Day Class of Service and Night Class of Service
assignments to stations provide the system ad-
ministrator additional control over station dial-ing, preventing misuse of phones after hours.
Six uniquely defined Classes of Service are
available for assignment to stations on a per
station basis and all six are available for day
and night assignment. Station Class of Serviceworks in conjunction with CO line Class of
Service to provide the most flexible means for
offering custom toll restriction. As a part of theDialing privilege assignment through Class of
Service the system offers two programmable
Allow and Deny tables for additional customi-
zation of a toll restriction plan for a particular
customer. In addition, each station can refer-
ence up to four special area code tables.300.126 STATION MESSAGE DETAIL RE-
CORDING (SMDR)
The infinite Digital Key Telephone System pro-vides one industry standard RS-232C port for
dual purpose use and a second port is optional
for SMDR output, each allowing connection to
an external printer or call accounting device.
The system provides details on both incoming
and outgoing calls. This feature is programma-ble to allow all calls or just outgoing long dis-
tance calls to be recorded. The system tracks
calls by outside line, number dialed, time of
day, date, station that placed the call and du-
ration of call. Account codes may also be en-
tered and recorded.300.127 STATION RELOCATION FEATURE
The Station Relocation feature provides a
means to allow a user to unplug their station
and plug it in at another location. Then by
300-22Issue 1, February 1994 
						

							infinitem DVX ‘I1Digital Key Telephone System
KEY STATION FEATURE DESCRIPTION
dialing a code followed by the old station num-
ber, all station attributes, including extension
number, button mapping, speed dial, and class
of service are transferred to the new location.
If a station is assigned to a specifi portand that station user unplugs their stationbe updated to reflect the new port change.
300.128 STATION SPEED DIAL
Each station user can program up to 20 fre-
quently dialed numbers of up to 24-digits in
length. Pauses, flash commands, pulse-to-toneswitchover, and NO-DISPLAY characters take
up digit spaces. In the infinite DVX ‘I1 System,there are a total of 1920 speed locations to be
divided among all telephones.
Numbers are dialed by use of the SPEED button
and a two-digit code. This feature can addition-ally be assigned to any of the buttons in the
flexible button field on each keyset for one-but-
ton activation.300.129 SYSTEM CAPACITY
kUp to 48x96 Configuration
The DVX 
‘I system will support a maxi-
mum of 48 outside CO circuits and 96
station circuits.300.130 SYSTEM HOLD
When a line is placed on System Hold, any
station in the system with an appearance of
that line can retrieve the call.300.131 SYSTEM SPEED DIAL
Up to 80 commonly dialed numbers can be
programmed into System Speed Dial for use bystations allowed this feature. These numbers
can be up to 24-digits including pauses, flash
commands, pulse-to-tone switchover, and 
no-display characters. The last 40 numbers will
not be monitored by toll restriction.300.132 TEXT MESSAGING (Silent Re-
sponse)This feature allows a station user to use text
messages to respond to a caller that has eitherCamped-On or has used the Off-Hook Voice
Over (OHVO) feature to alert a busy station of a
waiting call or message. The “camped-on” sta-
tion may respond to the caller via the personal-ized, custom, and response text (LCD)
messages. The text messages appear on the
calling party LCD display. The calling (originat-ing) station and receiving station MUST be adigital terminal. The receiving station MUST
also be programmed to allow OHVO calls.
300.133 TOLL RESTRICTION (TABLE
D==NThe system provides a flexible means of provid-ing toll restriction to internal stations of the
int.nite Digital Key Telephone System. Each
station is assigned a Class of Service for day
mode operation and one for night mode opera-
tion these station 
COS’s work in conjunction
with a CO line Class of service to allow for
customized toll restriction. Two Allow and Denytables along with four special tables afford the
system administrator to devise a variety of com-
plex toll restriction or dialing privilege schemes.300.134 TRANSFER RECALL
Screened and 
unscreenzd transfers will recall
the initiating party if unanswered for a pro-
grammable length of time, and then if unan-
swered, will recall the attendant.300.135 UNIFORM CALL DISTRIBUTION
(UCDIEight Uniform Call Distribution (UCD) groups
can be programmed, each containing up to
eight three-digit station numbers. Each group
is assigned a pilot number. When this number
is dialed, the first available agent in that group
is rung. Calls are routed to the station that has
been on-hook for the longest period of time.
AAlternate UCD Group Assignments
An alternate UCD group can be pro-
grammed so that if stations in one group
are busy, the alternate group will be
checked for an available station.B. Auto Wrap-Up w/Timer
After completion of a UCD call (on-hook)
the agent will not be subjected to another
UCD call for the duration of the Auto Wrap-
Up timer (regardless of the number of calls
in queue), allowing the agent to finish call
related work or access other facilities. Thiswill allow agents to remove themselves
from the group (i.e.. DND, Unavailable,
Call Forward or originate another call). The
auto wrap-up timer is programmed as part
of the UCD database. (System-wide)C. Available/Unavailable Mode
Stations programmed into a UCD group
may log off and on to their assigned UCD
group by dialing an Available/Unavailablecode. When an agent is in the Available
mode that agent will receive UCD calls in
the normal manner. When an agent is in
Issue 1, February 1994
300-23 
						

							KEY STATION FEATURE DESCRIPTIONin.nitem DVX ‘I1Digital Key Telephone System
the Unavailable mode that agent will no
longer receive UCD type calls, however mayreceive non-UCD calls. Agents that have
logged off by going Unavailable will receivea visual reminder that they are logged off
with a flashing LED and or a LCD display
message.
D.Incoming CO Direct Ringing
CO Lines can be programmed to ring di-
rectly into a UCD group. When all agents
are busy and RAN is enabled, the system
will answer the caller and present the 1st
RAN announcement automatically.E. No-Answer Recall Timer
If a call routed to a station via UCD is not
answered by the UCD Agent/Station be-
fore the No-Answer Recall timer expires,
the call will be returned to UCD Queue with
the highest priority. In addition, the station
that failed to answer the ringing UCD call
will be placed into an Out-Of-Service 
(00s)
state.F. No-Answer Retry Timer
When the No-Answer Recall timer expires,
a station that failed to answer the ringingUCD call is placed into an out of service
(00s) state. The station that was taken outof service 
(00s) will be placed back in
service if the agent hits his available flex
button or dials the available flex code. In
addition, the agent will be placed back in
service if the No-Answer Retry timer ex-
pires. If the agent does not answer his nextUCD call, he will again be taken out of
service. This cycle will continue until thestation answers calls, logs out, or goes
unavailable.G. Overflow Station Assignments
An overflow station may be assigned to
eroute callers in queue to a designated sta-tion after a specified time. The overflow
station may not be one of the UCD group
stations.H. Recorded Announcements (RAN)
Recorded announcement devices can be
assigned to provide up to eight different
messages, ifall stations in a UCD group are
busy. The eight messages are available toall eight UCD groups in different configu-
rations. A RAN table can be the answer portfor unanswered incoming calls to a UCD
group, while another table can provide the
secondary message. Each RAN device can
provide an announcement to one caller ata time. Subsequent callers will be queued
onto the message on a first-in basis.
I.Agent Queue Status Display
The Agent Queue Status feature provides
a means for an agent and UCD supervisor
to view the status of their UCD group. Thisdisplay is an idle state display and will
prompt a supervisor that Agents in a groupare having problems answering all their
calls. The display will tell the agent and hissupervisor how many calls are in queue,
how many agents are available or logged
into the group, and the length of time in
minutes that the oldest call has been in
queue. The agent will receive the calls inqueue display whenever there is a call in
queue.There are two 
metho& of viewing UCD
Group call queue status.1. In-service 
UCD‘agents and the assigned
overflow station will see the quantity of
calls in queue on the LCD of their stationfor the UCD group of which they are a
member. If every member of a UCD group
is busy and calls are in queue, the Super-visor/Agent Queue Status display will be
seen at all UCD members of that group.
Zf a UCLJ member is taken out of the gmup(i.e.. DNIQ AlZ CaZZ Fonuard, Unavailable,etc.1 they will not receiue culls in queue
information.
2.Any station not assigned in a UCD group
can view the number of calls in queue for
any given UCD Group. To view the number
of calls in queue the station user dials theCalls In Queue code (or presses a pro-
grammed FLEX button with this code)
then enters the UCD group desired. The
LCD will display, on a real time basis, the
number of calls in queue for that group.300.136 UNIVERSAL NIGHT ANSWER
Incoming CO lines can be programmed for Uni-versal Night Answer (UNA). Stations which do
not have access to a line during the day can
answer that line while the System in the NightMode by dialing a UNA code. In order to utilize
this feature, a loop button or an appearance of
the trunk must be present on the station.300.137 VOICE MAIL GROUPS 
(VMjThe Voice Mail feature automatically handles
unanswered calls. Stations may forward calls
to a voice mail group (for leaving mail) or may
call the voice mail group directly (to retrieve
300-24Issue 1, February 1994 
						

							inf%zite”” DVX ‘I1Digital Key Telephone System
KEY STATION FEATURE DESCRIPTION
mail) with no assistance from the attendant. Upto eight voice mail groups can be configured,
each group containing up to eight voice mail
stations. Each station interfaces with a port onthe Single Line Board (SL12) on the DVX 
‘I1
System. Eachvoice mail “station” can be sharedby a number of actual users. A Single Line
Board (SL12) is required when utilizing the
infinite Digital Key Telephone System Voice Mail
“In-Band” integration.In addition, calls that are transferred from a
Voice Mail group will NOT recall to the VM
group. Instead, the call will recall to the Atten-dant station. If no Attendant station is pro-
grammed in the system, the call will continueto recall this station. This is useful for Voice
Mail system that only provides unsupervised
transfer capability.By default, 
all Voice Mail stations are
placedinto Pickup Group1.YOU may need
AVM Disconnect Signal - Pass Thru
To avoid Voice Mail ports from being tied
up, as a result of CO line callers abandon-ing the call or not exiting the VM system
properly, a disconnect signal has been pro-
vided to notify the VM system that a CO orintercom caller has hung up or abandon
the call. “Silence” is provided to the VM portfollowed by “busy tone” to aid the VM sys-
tem to recognize that an intercom caller
has abandoned the call.
B.VM In-Band Signaling Integration
The in$ni.te Digital Key Telephone Systemallows the system to be programmed so
that if a station programmed to receive
incoming CO line ringing is forwarded to
Voice Mail they may have direct incomingcallers routed directly into their stations
evoice mail box through the use of “In-Band”
signaling. Alternately, incoming CO linescan be programmed to ring into the Voice
Mail system. In this case, callers will be
answered by the Voice Mail or Auto Atten-
dant Main greeting.Incoming CO callers can be Station Call
Forwarded into voice mail only when the
ringing CO line is programmed to ring at
one station. Additionally CO lines pro-
grammed to ring at an attendant station
will station call forward into the Voice Mail
system (if programmed to ring only at one
attendant station) and be presented to the
main greeting (not the attendant stations
mail box) even when ID digits are enabled.
C.VM Message Waiting Indication
When Voice Mail has received a voice mes-sage for a user who has a station on the
infinite Digital Key Telephone System, theVM connected to the system can leave a
message waiting indication at the VM us-
ers station. When the station user retrieves
their mail, the VM system can cancel the
message waiting indication left at a station
via a VM port.
The message waiting indication will appear
on the programmed Voice Mail (group) but-ton. If such a button has not been pro-
grammed, a voice mail message waiting
indication will appear on the MSG WAIT
button as a normal message waiting signal.
D.VM Tone Mode CaiIing Option
Voice mail systems and/or Automated At-tendants can utilize the Calling Station
Tone Mode option. This is useful when
using supervised transfer or call screeningoptions on voice mail or auto attendant(s)
requiring ring back tone for proper call
handling.E. VM Transfer/Forward
This feature allows Voice Mail calls, upon
reaching a forwarded to VM station, to
forward back into the Voice Mail unit. This
is useful when VM ports are being used asboth Auto Attendant and VM ports. This
feature can be enabled/disabled for all VMgroups.
F.VM Transfer with ID Digits
This feature provides an attendant or sta-
tion user a way to transfer a caller directlyinto a voice mail box. This allows the sta-
tion identification digits to be entered by
the transferring party. Using this feature,
a caller can be transferred to a voice mailbox when 1) a station user on the system
is not forwarded to VM or 2) the destination
voice mail box owner is not a station user.
CO trunks and internal calls may be trans-
ferred into voice mail using this feature. Ifno voice mail ID digits are dialed by the
transferring station, then the identification
digits of the transferring station will be sent
to the voice mail.300.138 VOLUME CONTROLS
Both speaker and tone ringing volumes can beseparately adjusted by utilizing the two slide
switches on the front of the digital terminal.Issue 1, February 1994
300-25 
						

							n 
						

							Lx8
VO3AVlPRODUCT NOTICE
PN0002
infinite Digital Systems
July 18, 1995
Capacitor Discharge ProcedureAFFECTED PRODUCTS:DVX I Basic KSU 
(IN1400-00)SYMPTOM:
To ensure proper initialization of memory at start up and proper memory protection
which should eliminate the potential of inoperative cards, circuits, and telephones
which may appear as false out of box failures.
RESOLUTION:A Procedure has been developed to clear the contents of 
kAM by discharging the
capacitor which provides the voltage for the RAM chips when the AC power is off.
PROCEDURE:
1.Disconnect any AC power from the IN1 400-00 Basic KSU and any expansion KSU.Remove the cover from the Basic KSU.
Refer to the reference illustration for Steps 2-3
2.
3.Locate the IC U18 in the lower right corner of the IN1400-00 Basic KSU.
Connect one lead of a jumper wire to Pin 2 of U18. Connect the other end of the
jumper wire to Pin 4 of U18.
4.Maintain this connection for 30 seconds. Remove the jumper wire and power the
system up.
Page 1 of 2Vodavi Communications Systems
8300 E. Raintree DriveScottsdale, AZ 85260(602) 443-6000 
						

							PRODUCT NOTICE
INFINITE DIGITAL SYSTEMS
PN0002
Topof KSUAREA IN DETAIL
ResetSwitch
500
SuperCapacitor
Page 2 of 28300 E. 
Raintree Drive Vodavi Communications Systems
Scottsdale, AZ 85260(602) 443-6000 
						

							PRODUCT NOTICE
PN0004
infinite Digital Systems
July 18, 1995Start up and Initialization ProcedureAFFECTED PRODUCTS:
lN2830-00, lN2830-16, lN4830-00 (DVX II CPU’s and DVX III CPU)
SYMPTOM:To ensure proper initialization of memory at start up and proper memory protection
which should eliminate the potential of inoperative cards, circuits, and telephones
which may appear as false out of box failures.
CONDITIONS:The Ni-Cad battery that backs up the RAM has 
3 backup time of approximately 72
hours if it is fully charged.When this battery is partially discharged, it cannot sufficiently protect the memory
and contamination of the memory can occur. This can lead to erratic operation
and/or failure of the system or its’ components to properly power up.
If the CPU cards have not had power applied long enough to fully charge the battery
(48 hours) -or- if the CPU board has not had power to it for 72 or more hours after
being fully charged, the following procedure must be utilized.
PROCEDURE:
1.Unpackage the CPU and check the battery jumper straps against the following table:CPU TYPE
lN2830-00 or -16
lN4830-00BATTERY ENABLED (JUMPER J3)
Pins 2-3
Pins 2-3BATTERY DISABLED (JUMPER J3)
Pins l-2
Pins 1-2If the battery is enabled, remove the strap and let the battery sit for 5 minutes.
CAUTION:
Removing the battery strap will cause loss of all data programmed up to
this point.
Page 1 of 2Vodavi Communications Systems
8300 E. 
Raintree DriveScottsdale, AZ 65260(602) 443-6000 
						

							Lxxx
VOUAVSPRODUCT NOTICE
PN0007
infinite Digital Systems
July 17, 1995
Codec InformationAFFECTED PRODUCTS:
INI400-00, INI402-00, INI431-00, lNI432-00, lN1433-00, IN283
IN2831 -20, iN2833-00, IN4831 -00, IN4831 -10, IN4831 -20
I-00, IN2831 -10,
SYMPTOM:In certain site specific environments (a quiet office or a quiet CO line), background
noise from the environment may be interpreted as noise on the call. Not all locationsare affected by this noise. This condition may appear as low level clipping of the
voice and is caused by the zero cross over circuit in the codec IC used on all CO
lines. This situation arose as a result of a revision 
changeato the codec IC used on
all CO lines by the manufacturer of the IC. VCS has corrected this in production andrepair; however you may find locations where the condition is present and it can be
annoying to the customer.RESOLUTION:
If the CO codec (coder/decoder) 
IC’s are of a certain revision, susceptibility to this
problem may be heightened. The solution is to utilize two specific versions of a
Texas Instruments 3054 type codec.
PROCEDURE:To determine the codec types:
Use the attached diagrams to locate the CO line codec 
IC’s on each board type.
Each codec has a part number and manufacturer information silkscreened on top
of it.Acceptable 
codec(s):
Part Number:Mfg. Info
TP3054AN
Any
Part Number:Mfg. Info:
TP3054BN
AAAAAAAXNThe X must equal letters D-G in the manufacture information line to be the proper
revision. The X will always be the next to last digit on the manufacture line regardlessof the length of the line.
If you find a suspect codec IC and your customer is experiencing these symptoms,
the unit should be replaced with a non-suspect unit. Your suspect unit can be
upgraded using standard Vodavi MRA procedures.
Page1 of 13
Vodavi Communications Systems
8300 E. 
Raintree DriveScottsdale, AZ 65260(602) 443-6000 
						

							PRODUCT NOTICE
INFINITE DIGITAL SYSTEMS
PN0007ICODEC 
K’s
IN1400-00 KSU
Page 2 of 13
Vodavi Communications Systems
8300 E. 
Raintree Drive
Scottsdale, AZ 85260(602) 443-6000