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Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
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TABLE OF CONTENTS inJini te” DVX ‘I1 Digital Key Telephone System400.21 400.22 400.23 400.24 400.25 400.26 400.27 400.28 400.29 400.30 400.31 400.32 400.33 400.34 400.35 400.36 400.37 400.38 400.39 400.40 400.41400.42 400.43 400.44 400.45 400.46 400.47 400.48 400.49 e400.50 400.51400.52 400.53 400.54 400.55 400.56 400.57 400.58 400.59CAMP-ON ...................................................................................... 400- 13CO LINE ACCESS ......................................................................... 400- 13CO LINE QUEUING ....................................................................... 400- 13CONFERENCE COMBINATIONS....................................................400-13 DATA FEATURE ............................................................................ 400- 14 DIALBY NAME.............................................................................400-15 DIRECTED CALL PICK-UP ............................................................ 400- 16DIRECTORY DIALING - Stations ....................................................400- 16DIRECT INWARD SYSTEM ACCESS (DISA)...................................400- 17 DISTINCTIVE RINGING................................................................. 400- 17DO NOT DISTURB.........................................................................400- 18 A. One-Time Do Not Disturb............................................... 400- 19EXCLUSIVE HOLD........................................................................ 400- 19 ExEcum OVERRIDE................................................................400- 19EXECUTIVE/SECRETARY TRANSFER ....................... .?.................400- 19FLASH ..........................................................................................400-19 FLASH ON INTERCOM.................................................................. 400- 19FLEXIBLE BUTTON ASSIGNMENT.. ..............................................400-20 GROUP LISTENING.......................................................................400-2 1HANDSET RECEIVER GAIN .......................................................... 400-2 1HEADSET MODE ..........................................................................400-22 ICLID UNANSWERED CALL MANAGEMENT TABLE ......................400-22 INTERCOM CALLING ....................................................................400-22 INTERCOM TRANSFER.................................................................400-23 KEYSET SELF TEST......................................................................400-23 A.Keyset LCD/LED Test.....................................................400-23 B.Keyset Button Test.........................................................400-23 C.DSS LED/Button Test....................................................400-23 LAST NUMBER REDIAL................................................................400-24 LEAST COST ROUTING.................................................................400-24 MEET ME PAGE............................................................................400-24 MESSAGE WAITING.. .....................................................................400-24 MUTE KEY.. ..................................................................................400-24 NIGHT SERVICE FEATURE...........................................................400-25 OFF-HOOK PREFERENCE ............................................................400-25 OFF HOOK VOICE OVER (OHVO)..................................................400-25 PAGING ........................................................................................400-26 PBX/CENIREX TRANSFER...........................................................400-26 PERSONAL PARK ..........................................................................400-27 PERSONALIZED MESSAGES ........................................................400-27 A. Personalized Message - Date & Time Entry......................400-27 B. Personalized Messages - Custom....................................400-28 C. Personalized Message Code On A Flex Button.................400-28 PRIME FLEX BU’ITON PROGRAMMING........................................400-28 PROGRAMMING YOUR NAME INTO THE LCD DISPLAY ................400-28 PULSE-TO-TONE SWITCHOVER...................................................400-29 X Issue 1, February 1994
infkitem DVX ‘I1 Digital Key Telephone SystemTABLE OF CONTENTS400.60 400.61400.62 400.63 400.64 400.65 400.66 400.67 400.68 400.69 400.70 SECTION 405 BASIC KEYSET FEATURE OPERATION................................405- 1 405.1INTRODUCTION.. ........................................................................... .405- 1405.2KEY TELEPHONE STATION FEATURES........................................... 405- 1405.3 AUTOMATICCALL DISTRIBUTION (ACD)........................................405-4A. Agent Login/Logout Feature.............................................405-4 B.ACD Agent “HELP” button.................................................405-4 C.ACD Call Qualification......................................................405-5 D.ACD Available/Unavailable Mode......................................405-5E.ACD Overflow Station - Available/Unavailable Mode.........405-5405.4 CALL FORWARD: STATION.............................................................405-5 A.Call Forward - All Calls .....................................................405-5 B.Call Forward - No Answer.................................................405-6 C.Call Forward - Busy.. ........................................................405-6 D.Call Forward - Busy/No Answer........................................405-6E.Call Forward - Off-Net (via speed dial)...............................405-7 IF.Call Forward - ACD or UCD Groups..................................405-7 G.Call Forward - Voice Mail Groups......................................405-7 H.Call Forward -Hunt Groups..............................................405-8 405.5CALLING STATION TONE MODE OPTION........................................405-8 405.6 CONFERENCE WITH PERSONAL PARK.......................................... .405-8405.7CO LINE QUEUING ........................................................................ .405-8405.8 DIRECTEDCALLPICK-UP .............................................................. .405-g405.9DO NOT DISTURB ........................................................................... 405-9405.10 MESSAGE WAITING ....................................................................... .405-g 405.11MUTE KEY ......................................................................................405-9405.12 PBX/CENTREX TRANSFER.............................................................405-g405.13 PERSONAL PARK (Flip-Flop)............................................................405-9 405.14 PROGRAMMING YOUR NAME INTO THE LCD DISPLAY................ .405- 10SAVE NUMBER REDIAL............................................................... .400-29PROGRAMMING PBX/CENTREX CODES ONTO FLEX BUTTON.. ..400-29SPEAKERPHONE......................................................................... .400-29STATION RELOCATION FEATURE.................................................400-29 STATION SPEED DIAL...................................................................400-30 STORING SPEED NUMBERS........................................................ .400-30SYSTEM SPEED DIAL.................................................................. .400-30TEXT MESSAGING (Silent Response) .............................................400-30 UNIFORM CALL DISTRIBUTION (UCD)..........................................400-3 1 A.UCD Calls In Queue Display.......................................... .400-32 B. UCD Available/Unavailable Mode...................................400-32UNIVERSAL NIGHT ANSWER (UNA)...............................................400-32VOICE MAIL OPERATION (V-M)......................................................400-32 A. Voice Mail Transfer with ID.............................................400-33 B.VM Tone Mode Calling Option....................?....................400-33RELEASE BUTlQN........................................................................400-33 VOLUME CONTROLS....................................................................400-33400.71400.72 Issue 1. February 1994xl
TABLE OF CONTENTSintnitem DVX ‘I1Digital Key Telephone System 405.15SECTION 410 410.1 410.2 410.3 410.4 410.5 410.6 410.7 410.8 410.9 410.10 410.11410.12 410.13 410.14 410.15 410.16 410.17 410.18 410.19 410.20 410.21410.22 410.23 410.24 410.25 410.26 410.27 410.28 m410.29 410.30 410.31410.32 410.33 410.34 SECTION 420 420.1420.2 420.3 420.4 420.5VOLUME CONTROL ...................................................................... 405- 10SLT FEATURE OPERATION ...................................................410-l INTRODUCTION..............................................................................410-l ACCOUNT CODE ...........................................................................410-l AUTOMATIC CALL DISTRIBUTION (ACD)........................................410-l A.Agent Login/Logout Feature.............................................4 lo- 1 B.ACD Agent “HELP” button ................................................ 410- 1 C.ACD Available/Unavailable Mode..................................... 4 1 O-4CALL BACK.....................................................................................410-4 CALL FORWARDING ....................................................................... 4 10-4CALLING STATION TONE MODE OPTION........................................ 4 10-4CAMP-ON ........................................................................................410-4 CALL PARK (System).......................................................................4 1 O-5CALL TRANSFER:........................................................,..................410-5 CLEAR CALL FORWARD, DND, PERSONALIZED MESSAGES..........410-5 CO LINE QUEUING.........................................................................410-5 CONFERENCE ................................................................................ 4 1 O-5CONFERENCE WITH PERSONAL PARK........................................... 4 1 O-5DIRECT OUTSIDE LINE ACCESS .................................................... 4 1 O-5DIRECTED CALL PICK-UP.............................................................. 4 1 O-5DO NOT DISTURB...........................................................................410-5 PBX/CENTREX TRANSFER (Flash Command to CO Line) ...............410-6 GROUP CALL PICK-UP ....................................................................410-6 PLACING CALLS ON EXCLUSIVE HOLD..........................................410-6 HANDSET RECEIVER GAIN ............................................................ 4 10-6INTERCOM CALLING......................................................................410-6 LEAST COST ROUTING...................................................................410-6 MESSAGE WAITING........................................................................410-6 OFF-HOOK PREFERENCE .............................................................. 4 1 O-7PERSONALIZED MESSAGES ..........................................................410-7 PAGING ..........................................................................................410-7 MEET ME PAGE.................................................... ..........................410-7 PERSONAL PARK (Flip-Flop)........................................................... 4 1 O-7PROGRAMMING YOUR NAME INTO THE LCD DISPLAY..................410-7 STATIONSPEED DIAL....................................................................410-8 STORING STATION SPEED NUMBERS ............................................410-8 SYSTEM SPEED DIAL.....................................................................410-8 UNIVERSAL NIGHTANSWER (UNA)................................................410-8 UCD AVAILABLE/UNAVAILABLE ....................................................410-8 ATTENDANT FEATURE OPERATION ....................................420- 1INTRODUCTION.............................................................................. 420- 1ATTENDANT KEY TELEPHONE STATION FEATURES......................420- 1ANSWERING AN OUTSIDE CALL .....................................................420-4 PLACING OUTSIDE LINE ON HOLD................................................420-4 ANSWERING A RECALLING OUTSIDE LINE....................................420-4 xiiIssue 1, February 1994
infmitew DVX ‘I1 Digital Key Telephone System TABLE OF CONTENTS420.6 420.7 420.8 420.9 420.10 420.11420.12 420.13 420.14 420.15 420.16 420.17 420.18 420.19 420.20 420.21420.22 420.23 420.24 420.25 420.26 420.27 420.28 420.29 420.30 420.31420.32 420.33 420.34 e420.35 430.1 SECTION 500 500.1500.2 500.3ATI-ENDANT DISABLE OUTGOING ACCESS................................... .420-4 All-ENDANT OVERRIDE .................................................................420-4ATTENDANT RECALL ..................................................................... .420-4DATA FEATURE ..............................................................................420-4 DIAL BY NAME ................................................................................420-5 DISTINCTIVE RINGING....................................................................420-6EXECUTIVE OVERRIDE.. ............................................................... .420-7HANDSET RECEIVER GAIN............................................................ .420-7ICLID UNANSWERED CALL MANAGEMENT TABLE.. ...................... .420-SINTERCOM CALLING...................................................................... .420-SINCOMING CO LINES OFF-NET (via speed dial)...............................420-S KEYSET SELF TEST ........................................................................420-9 A.Keyset LCD/LED Test.......................................................420-g B.Keyset Button Test............................................................420-g C.DSS LED/Button Test..............................?.......................420-gMESSAGES - CUSTOM ..................................................................420- 10DIRECTORY DIALING - Attendant.................................................420- 11 A.Programming - Attendant.. ..............................................420- 12NIGHT SERVICE ........................................................................... .420- 14OFF HOOK VOICE OVER (OHVO) ................................................. .420- 14 SETI-ING SYSTEM TIME AND DATE ..............................................420-15STORING SYSTEM SPEED NUMBERS .......................................... .420- 15TEXT MESSAGING (Silent Response)............................................. 420- 15ATI’ENDANT TRANSFER SEARCH ................................................ .420- 17 PLACING AN OUTSIDE CALL (Automatic Line Selection)............... .420- 17CALL PARK.................................................................................. .420- 17DO NOT DISTURB INDICATION.. .................................................. .420- 17RETRIEVING A PARKED CALL ...................................................... .420- 17CALL TRANSFER.......................................................................... .420- 17CAMP-ON ...................................................................................... 420- 17FLEXIBLE BUTTON PROGRAMMING .............................................420-17 MEET ME PAGE........................................................................... .420-17PAGING .........................................................................................420-18 A.External Paging ..............................................................420- 18 B. Internal Paging.............................................................. .420- 18 C.AU Call Paging (Internal/External)...................................420-18 RELEASE BUTI-ON........................................................................420- 18LCD DISPLAYS................................................................................ 430- 1INSTALLATION ........................................................................500-l SITE PLANNING..............................................................................500- 1 A. SystemGrounding ........................................................... .500- 1 B. Lightning Protection.,....................................................... .500- 1 INSTtiLAT’ION PLANNING FOR THE DVX I’ SYSTEM.. ....................500-2SYSTEM COMPONENTS FOR THE DVX I’ SYSTEM.........................500-2 A.Equipment Cabinet With Power Supply (KSU)...................500-2 Issue 1, February 1994 xiii
TABLE OF CONTENT9infinitem DVX ‘I1 Digital Key Telephone System 500.4 500.5 500.6 500.7 500.8500.9 500.10SECTION 600 600.1 600.2 600.3SECTION 700 700.1 700.2 700.3 700.4 -700.5 700.6 700.7 700.8SECTION 710 710.1B. Cabinet Installation.......................................................... 500-2 C. Central Processor Unit (CPU)............................................500-6 D.Voice Control Board (VCB)..............................................500- 10E.Key Telephone Board (KT12)...........................................500- 11 F.Single Line Board (SL12)................................................. 500- 14 G.CO Loop Interface Board (C012)..................................... 500- 16APPLICATION MODULES.............................................................. 500- 18 A.4-Circuit DTMF Receiver Module (DTM4)........................ 500- 18Tri-Output Power Supply Installation ............................................ 500- 18Backplane I/O Expansion Module Installation ............................... 500- 19DIGITAL TERMINALS ....................................................................500-20 A.Digital Terminal Installation:..........................................500-20 B.Digital DSS Console Installation:....................................500-20 C.Wall Mounting the 33-Button Digital TerminqI................500-20 D.Wall Mounting the 8-Button Digital Terminal..................500-23 E. Single Line Telephone Installation..................................500-23 F.SLT Adapter / Off-Premise Extension Module (OPX)........500-23 PO~RFAILURE;TRANSFER........................................................500-24 A. Relay / Sensor Interface Module.....................................500-24 B.Power Failure Transfer Unit (PFIU).................................500-24 INSTALLING RECORDED ANNOUNCEMENT DEVICE (RAN)..........500-30 DATA FEATURE ............................................................................ 500-3 1SYSTEM CHECK-OUT .............................................................600-lINTRODUCTION.............................................................................. 600- 1PRELIMINARY PROCEDURES ......................................................... 600- 1POWER UP SEQUENCE .................................................................. 600- 1CUSTOMER DATA BASE PROGRAMMING ............................700- 1INTRODUCTION .............................................................................. 700- 1PROGRAM MODE ENTRY (Key Station) ........................................... 700- 1PROGRAM MODE ENTRY (Data Terminal or PC)............................ 700- 11BEGINNING TO PROGRAM ........................................................... 700- 11 INITIALIZATION............................................................................ 700-l 1CUSTOMER DATA WORKSHEETS................................................ 700- 12DATA BASE FIELDS......................................................................700-12 DATABASE UPLOAD/DOWNLOAD ROUTINE ................................700-12 A.Using the PC to Upload/Download thru Remote Administration...............................................................700-12 SYSTEM PARAMET ERS PROGRAMMING .............................710-l SYSTEM TIMERS ............................................................................710-l A. System Hold Recall Timer.................................................710-2 B.Exclusive Hold RecalI Timer..............................................7 10-2 C.Attendant RecallTimer.....................................................710-3 D.Transfer Recall Timer.......................................................7 1 O-3E. Preset Forward Timer.......................................................710-4 XivIssue 1, February 1994
infinite~ DVX ‘I1Digital Key Telephone System TABLE OF CONTENTS F. G. H. I. J. K. L. M. N.0. P. 9. R. S.Call Forward No/Answer Timer.........................................710-4 Pause Timer......................................................................710-5 Call Park Recall Timer.......................................................710-5 Conference/DISA Timer....................................................710-6 Paging Timeout Timer.......................................................7 10-6 CO Ring Detect Timer...................................................... .710-7 SLT DTMF Receiver Timer.................................................710-7 Message Wait Reminder Tone............................................7 10-8 SLT Hook Flash Timer...................................................... .710-8 SLT Hook Flash Debounce Timer......................................710-g SMDR Call Qualification Timer.......................................7 lo- 10 Automatic Call Back Timer.............................................710-10 Reminder Ring Timer......................................................710-l 1 Release Guard Timer................................ .a.....................710-l 1710.2 710.3 710.4 710.5 710.6 710.7 710.8 710.9SYSTEM FEATURES PROGRAMMING........................................... 7 lo- 12 A.Attendant Override........................................................ .710-13 B.HoldPreference...............................................................710-13 C.External Night Ring........................................................710-14 D. Executive Override Warning Tone...................................710-14 E. Page WarningTone.........................................................710-15 F. Background Music Channel............................................7 lo- 15 G.LCR Enable ................................................................... .710-16 H.Account Codes - Forced ..................................................710-16 I.GroupListening..............................................................710-17 J.Idle Speaker Mode..........................................................710-17 K. Call Cost Display Feature................................................710-18 L.Music On Hold................................................................710-18 M.Handset Receiver Gain....................................................710-19 N. Call Qualifier ToneOption...............................................7 1 O-20ADDITIONAL SYSTEM FEATURES PROGRAMMING .................... ..710-2 1 A.Privacy Release Tone Option.......................................... .7 1 O-2 1FLASH RATES (Programmable)......................................................7 1 O-22 A. Incoming CO Line Ringing.............................................. 7 1 O-22 B. Incoming Intercom Ringing.............................................7 1 O-23 C.Call Forward ...................................................................710-23 D. Message Waiting.............................................................7 1 O-23 ATI-ENDANT STATION ASSIGNMENT ............................................710-24 SYSTEM TIME AND DATE ............................................................ .710-24PBX DIALING CODES ................................................................... .7 1 O-25EXECUTIVE/SECRETARY PAIRS ..................................................710-25 RELAY/SENSOR PROGRAMMING .................................................710-26 A. Programming relay for External Paging:..........................7 1 O-27 B. Programming relay for RAN Starting:............................... 7 1 O-27 C. Programming relay for Power Failure Transfer:................710-28 Issue 1, February 1994 xv
TABLE OF CONTENTSinfinitem DVX ‘I1Digital Key Telephone System 710.10 710.11710.12 710.13 710.14 710.15 710.16 710.17 SECTION 720 720.1 s720.2 720.3 D. Programming relay for Loud Bell Control:.......................7 1 O-29E. Programming relay for CO Line Control............................710-30 F. Assign Relay/Sensor Interface Module to a station:.........7 1 O-30 G.Program sensing circuit as a RAN Sensing (RAN END) circuit:........................................................................... 710-31BAUD RATE ASSIGNMENTS ......................................................... 7 lo-32ACCESS CODES ...........................................................................710-33 A. DISA Access Code...........................................................710-33 B.Database Admin. Password ............................................710-34 STATION MESSAGE DETAIL RECORDING (SMDR) ....................... 7 lo-35 A.SMDR Enable/Disable....................................................7 1 O-35 B. Long Distance/Local Assignment.................................... 7 1 O-35 C. Character Print Assignment............................................7 1 O-36 D.Baud Rate Display........................................ ..................710-36 E. SMDR Port Assignments.................................................7 lo-36WEEKLY NIGHT MODE SCHEDULE .............................................. 7 1 O-37A. Automatic /Manual Operation.........................................7 1 O-37 B. Day of Week programming.............................................. 7 1 O-37DIRECTORY DIALING ................................................................... 7 1 O-38FLEXIBLE CARD ASSIGNMENTS.................................................. 7 1 O-4 1HUNT GROUPS ............................................................................. 7 1 O-42 A.Hunt Group Programming.. ............................................710-42 B. Station/Pilot Hunting Assignment..................................7 1 O-42LOCAL NUMBER/NAME TRANSLATION TABLE............................ 7 1 O-43CO LINE ATTRIBUTES PROGRAMMING............................... 720- 1INTRODUCTION.. ............................................................................ 720- 1A. DTMF/Dial Pulse Programming........................................720-2 B.CO/PBX Programming .....................................................720-2 C. UNA Programming............................................................720-3 D.DISA Trunk-to-Trunk (Per CO Line)..................................720-3 E. Privacy.............................................................................720-4 F.Loop Supervision Programming........................................720-5 G. DISA Programming...........................................................720-6 H. Flash Timer Programming................................................720- 7 I.Line Group Programming.................................................720-7 J. Class of Service(COS) Programming.................................720-8 K. CO Line Ringing Assignments...........................................720-9 L.CO Line Identification Display........................................720- 10 M.Trunk Direction.............................................................. 720- 11 N. Ring Delay Timer............................................................ 720- 11DIAL PULSE P-RS...........................................................720-12 FLEXIBLE PORT ASSIGNMENT FEATURE..................................... 720- 13 xviIssue 1, February 1994
inftnite” DVX ‘I1Digital Key .,Tele.phone System TABLE OF CONTENTS SECTION 730 STATION ATTRIBUTES PROGRAMMING .,............................730-l 730.1INTRODUCTION ..............................................................................730-l A. Paging Access...................................................................730-2 B.Do Not Disturb .................................................................730-2 C. Conference Enable/Disable (Per Station)...........................730-3 D.Executive Override............................................................730-3 E. Privacy (Per Station)..........................................................730-4 F. System Speed Dial Access.................................................730-5 G. Line Queuing....................................................................730-5 H.Preferred Line Answer.......................................................730-6 I.Off-Hook Voice Over..........................................................730-6 J.Call Forwarding ................................................................730-7 K.Forced Least Cost Routing (LCR).......................................730-7 L.ACD Supervisor Monitor w/Barge-In..........+......................730-8 M. Executive Override Blocking..............................................730-8 N. CO Line Ringing Options...................................................730-9730.2 PAGE “B” INTRODUCTION............................................................730-10 A.Station Identification......................................................730- 11 B. Station Classof Service(COS)......................................... 730- 14 C.Speakerphone/Headset Programming............................. 730- 15 D.Pick-Up Group(s) Programming ....................................... 730- 15E. Paging Zone(s)Programming...........................................730- 16 F.Preset Call Forward Programming.. .................................730-17 G. CO LineGroup Access....................................................730- 18 H. LCR Class of Service(COS)..............................................730- 18 I.Off-Hook Preference Programming..................................730-19 J. Flexible Button Programming..........................................730-20 K.Display Flexible Buttons .................................................730-22 730.3DIGITAL DATA INTERFACE UNIT (DDIU) ......................................730-23 A.Baud Rate Options.........................................................730-23 B. Character Length Option................................................730-24 C.Option...........................................................730-24*Stop Bit(s) 730.4FLEXIBLE PORT ASSIGNMENT FEATURE .....................................730-25 SECTION 740ICLID PROGRAMMING ............................................................740-l 740.1740.2 740.3INTRODUCTION..............................................................................740-l A. Calling Number/Name Display.........................................740- 1 B. Incoming Number/Name for SMDR................................... 740- 1 C. Unanswered Call Management.......................................... 740- 1ICLID RINGING ASSIGNMENT ........................................................ .740-3ICLID FEATURES ........................................................................... .740-5 A.Enable/Disable.................................................................740-5 B. Name in Display...............................................................740-5 C.Baud Rate Display ............................................................740-6 D. Port Assignment...............................................................740-6Issue 1, February 1994 xvii
TABLE OF CONTENTS infinitem DVX ‘I1 Digital Key Telephone SystemSECTION 745 745.1 745.2 745.3 745.4 745.5SECTION 750 750.1 - 750.2 750.3AUTOMATIC CALL DISTRIBUTION (ACD).............................745-l ACD GROUP PROGRAMMING.........................................................745- 1 A.Alternate ACD Group Assignment..................................... 745-2 B.ACD Overflow Station Assignment.................................... 745-2 C. ACD Recorded Announcement Assignment(s) (RAN).......... 745-3 D.ACD Supervisor Programming.......................................... 745-4 E. ACD Station Assignment(s)............................................... 745-5 ACD TIMERS.................................................................................. 745-6 A. ACD Ring Timer................................................................ 745-6 B. ACD Message Interval Timer............................................. 745-7 C.ACD Overflow Timer......................................................... 745-7 D. ACD Auto Wrap-Up Timer................................................. 745-8 E.ACD No-Answer Recall Timer............................................ 745-8 F.ACD No-Answer Retry Timer.............................................745-9 G.Guaranteed Message Timer.............................................. 745-9 ACD RAN ANNOUNCEMENT TABLES............................................ 745- 10 PC/ACD INTERFACE TRACE........................................................ 745- 11 A. Event Trace Enable/Disable........................................... 745- 11 B.Trace Port Assignment.................................................... 745-12 C.Baud Rate Display.......................................................... 745-12 ACD GROUP PROGRAMMING....................................................... 745- 13 A. Alternate ACD Group Assignment................................... 745- 14 B. ACD Overflow Station Assignment.................................. 745- 14 C.ACD Recorded Announcement Assignment(s) (RAN)........ 745- 15 D.ACD Supervisor Programming........................................ 745- 16 E.ACD Station Assignment(s)............................................. 745- 17UNIFORM CALL DISTRIBUTION (UCD).................................750-l UCD GROUP PROGRAMMING.........................................................750- 1 A. Alternate UCD Group Assignment.................................... 750-2 B. UCD Overflow Station Assignment.................................... 750-2 C.UCD Recorded Announcement Assignment(s) (RAN).......... 750-3 D. UCD Station Assignment(s)............................................... 750-4 UCD TIMERS.................................................................................. 750-5 A. UCD Ring Timer............................................................... 750-5 B.UCD Message Interval Timer............................................. 750-6 C.UCD Overflow Timer......................................................... 750-6 D. UCD Auto Wrap-Up Timer................................................ 750-7 E.UCD No-Answer Recall Timer........................................... 750-7 F.UCD No-Answer Retry Timer............................................750-8 UCD RAN ANNOUNCEMENT TABLES............................................. 750-9 xviiiIssue 1, February 1994
inftnite’“b DVX ‘I1Digital Key Telephone System TABLE OF CONTENTS SECTION 755VOICE MAIL GROUPS (VM). . . . . . . . . . . . . . . . . ..*.....................*.**.......755-l 755.1755.2 755.3 SECTION 760 760.1760.2VOICE NWL PROGRAMMING..........................................................755 1 A. Alternate Voice Mail Group...............................................755-2 B.“Leave” Mail Index Entry...................................................755-2 C. “Retrieve” Mail Index Entry............................................... 755-3 D. Station Assignment(s)....................................................... 755-3VOICE MAIL OUTPULSING TABLE..................................................755-4 A. Voice Mail In-Band Signaling............................................755-4 B.Voice Mail Disconnect Table..............................................755-5 VOICE MAIL IN-BAND FEATURES .................................................. .755-6 A. Voice Mail In-Band Digits..................................................755-6 B.Voice Mail Transfer/Forward............................................755-7 EXCEPTION TABLES PROGRAMMING ..................................760- 1EXCEPTION TABLES PROGRAMMING 4.............................................760- 1 REIKI’ED ITEMS TO TOLL RESTRICTION.......................................760-2 A.CO/PBX Lines..................................................................760-2 B.Forced Account Codes.......................................................760-2 C.SLT DTMF Receivers.........................................................76O-2 D. LCR vs.Toll Restriction.....................................................760-3760.3 SECTION 765LEAST COST ROUTING &CR) PROGWlMMING. . . . . . . . . . . . . . . . . ...765-1 TOLL RESTRICTION PROGRAMMING..............................................760-4 A.Entering Toll Table Programming......................................760-4 B.Allow Table Programming..................................................760-5 C. Deny Table Programming..................................................760-7 D. Special Table Programming...............................................760-8 E. Displaying Toll Table Entries.............................................760-9 765.1 765.2INTRODUCTION..............................................................................765- 1 A.LCR Operation.................................................................. 765- 1LCR TmLES PROGRAMMING .........................................................765-4 A. 3-Digit Area/Office Code Table..........................................765-5 B.6-DigitOfficeCode Table...................................................765-6 C.ExceptionCode Table........................................................765-7 D. Route List Table................................................................765-8 E. Insert/Delete Table.........................................................765-10 F.Daily Start Time Table....................................................765- 11 G. Weekly Schedule Table...................................................765-12 H.LCR Routing for Toll Information.....................................765-13 I.Default LCR Database.....................................................765-14SECTION 770 770.1INITIALIZE DATABASE PARQHETERS..................................770- 1INTRODUCTION .............................................................................. 770- 1 A.Initialize System Parameters............................................. 770-2 B, InitializeCO Line Attributes..............................................770-5 C,Initialize Station Attributes...............................................770-6Issue 1, February 1994 xix