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Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
Vodavi Infinite Dvx Iii Hybrid Key Telephone System Installation Manual
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infiitem iivx II1Digital Key Telephone System $UICK REFERENCE TABLE OF CONTENTS fSECTION 100 F”SECTION 200 i.SECTION 300 SECTION 310 SECTION 326SECTION 460 SECTION 405 SECTION 410SECTION 420 SECTION 500 SECTION 600 SECTION 700 .SECTION 710 ‘SECTION 720 SECTION 730 SECTION 740 SECTION 745 SECTION 750 *SECTION 755 --. ISECTION 760 - SECTION.765,.)SECTION 770 SECTION 775r SECTiS& 800 APPENDIX A APPENDIX B APPENDIX C +i.. . Q&K REFERENCE TABLE OF CONTENTS :, ‘INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~....~~~....100-l GENERAL DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*......200-l KEY STATION FEATURE DESCRIPTION .’ ’................................300- 1.. SINGLE LINE TELEPHONE FEATURE DESCRlFTIOli.........;310- 1‘ATTENDANT FEATURE DESCRIPTION ......................i..........320- 1 ‘J.- STATION FEATURE OPERATION...........................................400-l .BASIC KkYSET FEATURE OPERATION................................405-l ;.‘; SLT FEATURE OPERATION. . . . . . . . . . . . . . . . ..*...*.................~.......*...410-l ATTENDANT FEATUi&PERATIoNa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42q-1INSTALLATION ........................................................................500-l SYSTEM CHEdK&T I .............................................................600-l CUSTOMER DATA BASE PROGRAltpiIiVG............................700- 1SYSTEM P ARAMETERS FROGRAMMING..............................710-l CO LINE ATTRIBUTES PROGRAMMING :i4...............................720-l STATION ATTRIBUTES PROGRAMMING ..............................730-l ICLID PROGRAMMING ............................................................746-l AUTOMATIC CALL DISTRIBUTION (ACD) .............................745-l’ UNIFORM CALL DISTRIBUTION (UCD)............................i.....750: 1’ .VOICE MAIL GROUPS (VM)....................................................755-l EXCEPTION TABLES PROGRAMMING ..................................760-l LEAST COST ROUTING (LCR) PROGRAMMING.................. ..765- 1INITIALIZE DATABASE PAWMETERS..................................770-l PRINTING SYSTEM DATABASE PARAMETERS. . . . . . . . . . . . . . . . . ...775-1 .....MAINTENANCE AND TRGUBLESHOOTING...........................800-l CUSTOMER DATABASEPROGRAMMING .................................A-l DIGITAL SYSTEMS PART NUMBERS .........................................B-l ICLID GENERAL DESCRIPTION ....................................i.....T?.....C-L Issue 1, February 1994 i
TABLE OF CONTENTSinfinite” DVX I1 Digital Key Telephone Systemi;.. SECTION 100 100.1 100.2 100.3 100.4 100.5 SECTION 200 200.1 200.2 200.3 . 200.4 200.5 200.6 200.7 200.8 200.9 TABLE OF CONTENT$ INTRODUCTION......................................................................100-l PURPOSE.......................................................................................100-l REGULATORY INFORMATION(U.S.A.)............................................100-l A. Telephone Company Notification....................................... lOO- 1 B.Incidence of Harm............................................................ 1 OO- 1 C.Changes in Service...........................................................100-l D.Maintenance Limitations.................................................. 1 OO- 1 E.Notice of Compliance........................................................100-l F.Hearing Aid Compatibility.................................................lOO- 1 G. OPX circuit......................................................................loo- 1 REGULATORY INFORMATION (CANADIAN).....................................100-2 A. Notice............................................................................... 100-2 B. Explanation of Load Number............................................100-2 C.Maintenance Limitations.................................................. 100-2 D.Notice of Compliance........................................................ 100-2 E.OPX Circuit......................................................................100-2 UL/CSA SAFETY COMPLIANCE......................................................100-3 TOLL FRAUD DISCLAIMER.............................................................100-3 GENERAL DJ3!3CRIPTION.......................................................200-l SYSTEM TECHNOLOGY..................................................................200- 1 COMMON EQUIPMENT FOR THE DVX I’ SYSTEM..........................200-2 A. Equipment Cabinet With Power Supply (KSU)................... 200-2 B. Central Processor Unit (CPU)............................................ 200-4 C.Voice Control Board (VCB)................................................200-6 D. Key Telephone Board (KT12).............................................200-7 E.Single Line Board (SL12)................................................... 200-8 F.CO Loop Interface Board (C012).....................................200-10 APPLICATlON MODULES..............................................................200- 11 A. 4Circuit DTMFReceiver Module (DTM4)........................200-11 B. Tri-Output Power Supply................................................ 200- 11 C.Backplane I/O Expansion Module.................................. 200- 11 DIGITAL TERMINALS....................................................................200-13 A. Executive(Display) Terminal.......................................... 200- 13 B. Executive/PC Interface Terminal (ICLID).........................200- 15 C.Enhanced Digital Terminal............................................. 200-15 D.Basic Digital Terminal.................................................... 200-17 E. Digital DSS/DLS Console...............................................200-23 SLT ADAPTER /.OFF-PREMISE EXTENSION MODULE.................200-24 RELAY / SENSOR INTERFACE MODULE......................................200-25 POWER FAILURE TRANSFER UNIT (PFTU)....................................200-27 DATA FEATURE............................................................................ 200-29 SYSTEM SPECIFICATIONS AND CAPACITY................................... 200-30 iiIssue l- Februarv1994 .,;
in.fznitem DVX ‘I1 Digital Key Telephone SystemTABLE OF CONTENTSSECTIQN 300KEY STATION FEATURE DESCRIPTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300-l . . 300.1300.2 300.3 300.4 300.5 300.6 300.7 300.8 300.9 300.10 300.11300.12 300.13 300.14 300.15 300.16 ..ACCOUNT CODES ........................................................................... 300- 1ATTENDANT RECALL..................................................................... .300- 1 AUTOMATICCALL BACK TIMER.................................................... .300- 1.. AUTOMATIC CALL DISTRIBUTION (ACD)........................................300- 1 A. Agent Positions................................................................ .300- 1 B.Alternate ACD Group Assignments.................................. .300-2 C.GroupMember Status......................................................300-2 D.Incoming CO Direct Ringing..............................................300-2 E. No-Answer Recall Timer....................................................300-2 F. No-Answer Retry Timer.....................................................300-2 G.Overflow Station Assignments...........................................300-2 H.Recorded Announcements (RAN).......................................300-2 I.Guaranteed Message Announcement........+......................300-2 J.Supervisor Positions.........................................................300-2 K.Supervisor/Agent Calls in Queue Display.........................300-3 L. PC/ACD Interface Trace....................................................300-3 AUTOMATIC LINE ACCESS............................................................ .300-3AUTOMATIC NIGHT SERVICE.........................................................300-3 AUTOMATIC PAUSE INSERTION WITH SPEED DIAL...................... .300-3AUTOMATIC PRIVACY.................................................................... .300-3AUTOMATIC SELECTION............................................................... .300-3BACKGROUND MUSIC................................................................... -300-4BATTERY BACK-UP (MEMORY)...................................................... .300-4BUSY LAMP FIELD (BLF).................................................................300-4 CALL ANNOUNCE - PRIVACY..........................................................300-4 CALL BACK.....................................................................................300-4 CALL COST DISPLAY FEATURE..................................................... .300-4CALL FORWARD:PRESET.............................................................. .300-4 A.Preset Call Forward - ACD Groups...................................300-4 B.Preset Call Forward - Hunt Groups...................................300-4 C.Preset Call Forward - Off-Net............................................300-4 D.Preset Call Forward - Stations...........................................300-5 E.Preset CalI Forward - UCD Groups....................................300-5 F.Preset Call Forward - VM Groups......................................300-5 CALL FORWARD: STATION.............................................................300-5 A.Call Forward - All Calls.....................................................300-5 B.Call Forward - Busy ..........................................................300-5 C.Call Forward - Busy/No Answer........................................300-5 D.Call Forward - No Answer.................................................300-5 E.Call Forward - Off-Net.......................................................300-5 CALL PARK .....................................................................................300-5 CALL PICK-UP..................................................................................300-5 A. Directed CaII Pick-up........................................................300-5 B.Group Pick-up..................................................................300-5300.17 300.18 300.19 Issue 1, February 1994iii
:-.!J’. ..;,!,“. :&#BLE OF CONTENTS;?:., . ..!L : irtjinitew DVX ‘I1Digital Key Telephone System 300.20 300.21300.22 300.23 300.24 300.25 300.26 300.27 300.28 300.29 300.30 300.31300.32 300.33 300.34 300.35 300.36 300.37 300.38 300.39 300.40 300.41300.42 300.43 300.44 .300.45 300.46 300.47 300.48 300.49 300.50 300.51CALL TRANSFER ............................................................................ 300-6 CALLER ENTERED ICLID DIGITS ...................................................300-6 CALLING STATION TONE MODE OPTION........................................ 300-6 CAMP-ON ........................................................................................300-6 CAMP-ON RECALL ..........................................................................300-6 CANNED TOLL RESTRICTION.. .......................................................300-6 CENTREX COMPATIBILITy.............................................................300-6 A.Flex Button Programming .................................................300-6 B. Off-Hook Preference..........................................................300-6 C.Private Line Appearance...................................................300-6 D. Programmable Flash Timer...............................................300-7 E. Programming “W,“#‘I, and Hook-Flashes into Speed Dial . . 300-7 CENTREX/PBX TRANSFER .............................................................300-7 CHAINING SPEED BINS.. ................................................................300-7 CO LINE ACCESS ...........................................................................300-7 CO LINE CLASS OF SERVICE .........................................................300-7 CO LINE CONTROL (CONTACT) .......................................................300-7 CO LINE GROUPS ...........................................................................300-7 CO LINE IDENTIFICATION ..............................................................300-7 CO LINE INCOMING RINGING ASSIGNMENT.. ................................300-7 CO LINE LOOP SUPERVISION .........................................................300-8 CO LINE QUEUE .............................................................................300-8 CO LINE RINGING OPTIONS ........................................................... 300-8CO RING DETECT ...........................................................................300-8 CONFERENCE ................................................................................300-8 A.Add On Conference ...........................................................300-8 B.Multi-Line Conference......................................................300-8 C. Unsupervised Conference.................................................300-8 CONFERENCE ENABLE/DISABLE.. ................................................300-8 DATA FEATURE ..............................................................................300-8 DATABASE PRINTOUT (DUMP) .......................................................300-8 DATABASE UPLOAD/DOWNLOAD ..................................................300-8 DAY/NIGHT CLASS OF SERVICE (COS) .......................................... 300-9DEFAULT BUTT’ON MAPPING ..........................................................300-9DIAL BY NAME ............................................................................... 300-9DIAL PULSE SENDING .................................................................... 300-9DIALING PRIVILEGES ..................................................................... 300-9DIRECT INWARD SYSTEM ACCESS @ISA)..................................... 300-9 A. CO Line Group Access......................................................300-9 B. Programmable Access.......................................................300-9 C. Station Access..................................................................300-9 D. Trunk-to-Trunk:...............................................................300-9E. DISA Call Forwarding: ......................................................300-9DIRECT STATION SELECTION ...................................................... 300- 12DIRECTED CALL PICK-UP ............................................................ 300-12iv Issue 1. February 1994
irfuzite~ DVK ‘I1Digital Key Telephone System TABLE OF CONTE;PJ&,.=Y.
TABLE OF CONTENTSinfinite” DVX ‘I1 Digital Key Telephone System 300.89LCD INTERACTIVE DISPLAY .........................................................300- 16300.90LEAST COST ROUTING (LCR).......................................................300- 16 A. 3-Digit Table.................................................................. 300- 16 B. 6-Digit Table(Office Codes)............................................. 300- 17 C. Route List Tables............................................................ 300- 17 D. Insert/Delete Tables....................................................... 300- 17E. Weekly Time Tables........................................................300- 17 F. Daily Start Time Tables.................................................. 300- 17 G.Exception Tables ............................................................ 300- 17 H. Default LCR Data Base................................................... 300- 17 I.LCR Routing for Toll Information ...................................300- 17 300.91LOCAL NUMBER/NAME TRANSLATION TABLE ............................ 300- 17300.92 LOOP BUTTON CO LINE ACCESS ................................................. 300- 17300.93 MEET ME PAGE ............................................................................ 300- 17300.94MESSAGE WAITING ......................................................................300-17 300.95 MESSAGE WAITING REMINDER TONE ......................................... 300- 18300.96MESSAGES - PERSONALIZED ......................................................300- 18 A. Date and Time Entry to Personalized Message(s)............. 300- 18 B. Messages - Custom.........................................................300-18 C. Personalized Message Code on a Flex Key.......................300-18 300.97 MUSIC ON HOLD .......................................................................... 300- 18300.98MUTE KEY ....................................................................................300-18 300.99 NAME IN DISPLAY ........................................................................ 300- 18300.100 NIGHT SERVICE FEATURE.. ......................................................... 300- 18300.101 NIGHT SERVICE MODE ................................................................ 300- 18 A.Automatic Night Mode Operation ....................................300-18 B. External Night Ringing...................................................300- 18 C.Manual Operation .......................................................... 300- 18 D.Night Class of Service (COS)........................................... 300- 19E. Night Ringing Assignments.............................................300-19 F. Universal Night Answer (UNA).........................................300- 19 G.Weekly Night Mode Schedule.......................................... 300- 19 s300.102OFF HOOKVOICE OVER ..............................................................300-19 300.103 OFF-HOOK PREFERENCE ............................................................ 300- 19 A. Auto Feature Access....................................................... 300- 19 B. Auto Line Access............................................................ 300- 19 C.Hot Line/Ring Down ....................................................... 300- 19 D. Intercom Access............................................................. 300- 19 E.User Programmable Preference.......................................300-19 300.104 OFF-HOOK SIGNALING .................................................................300-19 300.105 OFF-PREMISE EXTENSIONS (OPX)...............................................300-20 300.106 ON-HOOKDIALING....................................................................... 300-20 300.107 ON LINE PROGRAMMING .............................................................300-20 300.108 PAGE/RELAY CONTROL ...............................................................300-20 300.109 PAGING ........................................................................................300-20 ViIssue 1, February 1994
infinite~ DVX ‘I1Digital Key Telephone System TABLE OF CONTENTS 1 A.External Paging..............................................................300-20 B. Internal Paging...............................................................300-20300.110 300.111300.112 300.113 300.114 300.115 C.Paging Access Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300-20PAUSE TIMER.............................................................................. .300-20PERSONAL PARK......................................................................... .300-20PBX DIALING CODES................................................................... .300-20POOL BUTTON OPERATION ..........................................................300-20 PREFERRED LINE ANSWER .......................................................... 300-2 1PRIVACY RELEASE ...................................................................... .300-2 1 A.Per CO Line Option........................................................ .300-21 B.Per Station Option..........................................................300-2 1PRIVATE LINE .............................................................................. .300-2 1PULSE-TO-TONE SWITCHOVER.................................................... 300-2 1RANGE PROGRAMMING............................................................... .300-2 1RELEASE KEY........................................................ .:.....................300-2 1REMOTE ADMINISTRATION........................................................ .300-2 1 A.Database Upload/Download.......................................... .300-2 1REMOTE SYSTEM MONITOR AND MAINTENANCE........................300-22 A.Remote System Maintenance..........................................300-22 B.Remote System Monitor..................................................300-22 SAVE NUMBER REDIAL (SNR).......................................................300-22 SINGLE LINE TELEPHONE (SLT) COMPATIBILITY.........................300-22 SPEAKERPHONE......................................................................... .300-22STATION CLASS OF SERVICE (COS).............................................300-22 STATION MESSAGE DETAIL RECORDING (SMDR)........................300-22STATION RELOCATION FEATURE .................................................300-22 STATION SPEED DIAL ...................................................................300-23 SYSTEM CAPACITY......................................................................300-23 A.Up to 48x96 Configuration..............................................300-23SYSTEM HOLD............................................................................. .300-23SYSTEM SPEED DIAL.................................................................. .300-23TEXT MESSAGING (Silent Response).............................................300-23 TOLL RESTRICTION (TABLE DFUVEN).......................................... .300-23TRANSFER RECALL..................................................................... .300-23UNIFORM CALL DISTRIBUTION (UCD)..........................................300-23 A. Alternate UCD Group Assignments.................................300-23 B.Auto Wrap-Up w/Timer..................................................300-23 C.Available/Unavailable Mode............................................300-23 D. Incoming CO Direct Ringing............................................300-24E. No-Answer RecalI Timer..................................................300-24 F. No-Answer Retry Timer...................................................300-24 G. Overflow Station Assignments.........................................300-24 H. Recorded Announcements(RAN).....................................300-24 I.Agent Queue Status Display...........................................300-24UNIVERSAL NIGHT ANSWER (UNA)...............................................300-24 300.116 300.117 300.118 300.119 300.120 300.12 1300.122 300.123 300.124 300.125 300.126 300.127 300.128 300.129 300.130 300.131300.132 300.133 300.134 300.135
TABLE OF CONTENTS in.nitem DVX ‘I1 Digital Key Telephone System 300.137 300.138SECTION 310 310.1310.2 310.3 310.4 310.5 310.6 310.7 310.8 310.9 310.10 310.11 310.12 310.13 310.14 310.15 310.16 310.17 310.18 310.19 310.20 310.21310.22 310.23 SECTION 320 320.1320.2 320.3 320.4 320.5 320.6 320.7 320.8 320.9 320.10 320.11VOICE MAIL GROUPS (VM)...........................................................300-24 A.VM Disconnect Signal - Pass Thru..................................300-25 B.VM In-Band Signaling Integration...................................300-25 C. VM Message Waiting Indication......................................300-25 D.VM Tone Mode Calling Option.........................................300-25 E. VM Transfer/Forward.....................................................300-25 F. VM Transfer with ID Digits.............................................300-25 VOLUME CONTROLS.. ..................................................................300-25 SINGLE LINE TELEPHONE FEATURE DESCRIPTION.. ........3 10-lACCOUNT CODE............................................................................310-l AUTOMATIC LINE ACCESS............................................................. 3 lo- 1CALL FORWARD ............................................................................. 3 lo- 1CAMP ON ........................................................................................310-l CONFERENCE............................................................. I..................310-l CONFERENCE /WITH PERSONAL PARK......................................... 3 lo- 1DIRECT OUTSIDE LINE GROUP ACCESS........................................310-l DIRECT OUTSIDE LINE RINGING................................................... 3 lo- 1DIRECTED CALL PICK-UP.............................................................. 3 lo- 1DO NOT DISTURB @ND)................................................................310-l GROUP CALL PICK-UP.................................................................... 3 lo- 1HANDSET RECEIVER GAIN............................................................310-2 INTERCOM CALLING ...................................................................... 3 10-2LOOP INTERRUPT OPTION.............................................................310-2 MESSAGE WAITING/CALL BACK.................................................... 3 10-2MESSAGES - PERSONALIZED........................................................310-2 A. Messages -Custom...........................................................310-2 NIGHT SERVICE ............................................................................. 3 10-2OFF-HOOK PREFERENCE.............................................................. 3 10-2PERSONAL PARK............................................................................ 3 10-2QUEUING.......................................................................................310-2 STATION SPEED DIAL....................................................................310-2 SYSTEM SPEED DlAL.....................................................................310-2 TRANSFER......................................................................................310-2 ATTENDANT FEATURE DESCRIPTION ........e........................320-l ATIXNDANT DISABLE OUTGOING ACCESS...................................320- 1 ATIENDANT OVERFLOW................................................................320- 1 A’ITENDANT OVERRIDE.................................................................320- 1 ATl-ENDANT POSITION...................................................................320- 1ATI-ENDANT RECALL ...................................................................... 320- 1AUTOMATIC NIGHT MODE............................................................. 320- 1HANDSET RECEIVER GAIN............................................................ 320- 1INCOMING CO LINEOFF-NET FORWARD.......................................320-l NIGHT SERVICE FEATURE............................................................. 320-,ITIME AND DATE PROGRAMMlNG...................................................320- I. ATIENDANT SEARCH.....................................................................320-2 vlliIssue 1, February 1994
infznitem DVX ‘I1 Digital Key Telephone SystemTABLE OF CONTENTS320.12 320.13 320.14 320.15 320.16 SECTION 400BUSY LAMP FIELD INDICATORS .................................................... .320-2DIRECT STATION CALLING.............................................................320-2 MAPPING OPTIONS.........................................................................320-2 MESSAGES - CUSTOM....................................................................320-2 RELEASE KEY .................................................................................320-2 STATION FEATURE OPERATION ...........................................400- 1 400.1400.2 400.3 400.4 400.5 400.6 400.7 400.8 400.9 400.10 400.11 400.12 400.13INTRODUCTION ............................................................................. .400-lKEY TELEPHONE STATION FEATURES.......................................... .400- 1ANSWERING AN OUTSIDE CALL.. .................................................. .400-4PLACING AN OUTSIDE CALL ON HOLD.......................................... .400-4ANSWERING A RECALL..................................................................400-4 ACCOUNT CODES...........................................................................400-4 DISABLE OUTGOING CO LINE ACCESS......................................... .400-4 PLACING AN OUTSIDE CALL (Automatic Line Selection)..................400-4AUTOMATIC CALL DISTRIBUTION (ACD)....................................... .400-4 A. Agent Login/Logout Feature.............................................400-4 B.ACD Agent “HELP” button.................................................400-5 C.ACD CaIl Qualification......................................................400-5 D.ACD Agent Queue Status Display.....................................400-6 E. ACD Available/Unavailable Mode......................................400-6 F.ACD Overflow Station - Available/Unavailable Mode.........400-6 G. Supervisor Login/Logout Feature......................................400-7 H. Supervisor Monitor With Barge-In.....................................400-7 I.Supervisor Queue Status Display......................................400-8 J.ACD Group Member Status...............................................400-8BACKGROUND MUSIC (Optional).................................................... 400-9AUTOMATIC SELECTION ................................................................ 400-9CALL BACK ..................................................................................... 400-9CALL FORWARD: STATION.............................................................400-9 A.Call Forward - All Calls.....................................................400-9 B.Call Forward - No Answer.................................................400-g C.Call Forward - Busy ........................................................400- 10 D.Call Forward - Busy/No Answer......................................400- 10 E.Call Forward - Off-Net (via speed dial).............................400-10 F.Call Forward - ACD or UCD Groups................................400- 10 G.Call Forward - Voice Mail Groups....................................400- 11 H. Call Forward - Hunt Groups............................................400-l 1400.14 400.15 400.16 400.17 400.18 400.19 400.20CALL FORWARD:PRESET ............................................................ .400- 11CALL FORWARD:CO LINES ......................................................... ,400- 11 A.Incoming CO Lines Off-Net (via speed dial)..................... .400-l 1CALLING STATION TONE MODE OPTION......................................400- 12CALL PARK .................................................................................. .400-12 CALL PICK-UP:GROUP .................................................................400- 12CALL TRANSFER.......................................................................... .400- 12 TRANSFERRING CO CALLS TO A STATION FORWARDED TO VM . . 400- 13 Issue 1, February 1994ix